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Self-Hosted Q&A

Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

4,690 Topics
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JeremyByte

asked in Self-Hosted Q&A

SharePoint Document Backup Hanging

Hi,I’m having an issue with Sharepoint Document backup and am wondering if anybody else had this issue before. The job will start and proceed and eventually hang.In the logs on the sharepoint client, I find two interesting things:CVSPBackup.log7160 32cc 03/17 10:22:37 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]7160 19d8 03/17 10:24:03 622711 TPool [SharePointBackupThreadPool]. Ser# [0] Tot [1], Pend [1], Comp [0], Max Par [0], Time (Serial) [0.000000]s, Time (Parallel) [0.000000]s, Wait [0.000000]s7160 32cc 03/17 10:27:38 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]7160 19d8 03/17 10:29:03 622711 TPo

3 years ago

bRonDohByte

asked in Self-Hosted Q&A

Adhoc Job Alert : Defined once, then the 2nd time has error "Alert with same name already exist"

Hi! I have a subclient that I use for ad hoc testing of backup/restore etc. Today I wanted to test the outcome for various job alert settings since the upgrade from 11.20 to 11.22 brought about some unwelcome changes to the emailed alerts. Rather than make a change to the job alerts for the many already defined jobs/schedules and then having to wait for the normal job run to see the result I figured it would be better/faster/less disturbing to test the alerts on an ad hoc subclient - one without any schedule.To perform the test the steps I followed were :Right click the subclient and select “Backup” In the “Backup Options” dialog box click the “Advanced” button In the “Advanced Backup Options” dialog box click the “Alert” tab There is no alert defined so click the “Add Alert” button Define the alert as you wish. I gave the alert a “Display Name” of “Ad Hoc Test” Complete the backup and observe the results.So the first part of the process is quite straightforward. The problem arises whe

3 years ago

virgilByte

asked in Self-Hosted Q&A

Commvault Report - Populate CommServe Dashboard only for migrated clients/media agents

Hi All,We are completely installing Commvault setup from scratch for 100+ sites. I am looking your assistance to generate the report as per mgmt report.I need to populate the data in CommServe Dashboard only for migrated clients/media agents. For example I have one remote site and the report related the sites such as Disk Library growth Media Agent load, SLA , Job Summary and etc.. should be included in the commvault reports after migration. As per my understanding, I can exclude particular client or group from SLA report. But can I include only particular group in the report? Thanks,Mani

3 years ago

iConsultantCommvault Certified Expert

asked in Self-Hosted Q&A

Office 365 apps

Hi,Recently I twice created an Office 365 app using Command Center in 2 different CommCells (both SP22.13) and they didn't show up in the Java CommCell Console. Is this expected behavior or should they become visible in the CommCell Console? Type of 1 one of them is SharePoint Online (as opposed to SharePoint Online (Classic)).Thanks!

3 years ago

Thos GieskesByte

asked in Self-Hosted Q&A

Azure AD synced objects will not restore.

hi, it seems everytime a customer of ours is trying to restore a Synced Object to his azure AD. it will not work. it seems to only happen with synced objects and as i cannot find this stated in the documentation that it is not supported, i thought i would ask here. the error we recieve when restoring the object captured in the cvaadrestore,log is: ApplicationData::AADUtil::GetEntry() - GET [{"error":{"code":"Request_ResourceNotFound","innerError":{"client-request-id":"0483b272-9b6c-486c-b4b3-eebeebc9d3d2","date":"2021-03-16T14:34:08","request-id":"0483b272-9b6c-486c-b4b3-eebeebc9d3d2"},"message":"Resource '532aebfa-c31f-46b5-bfa6-3a9af9f3be6e' does not exist or one of its queried reference-property objects are not present."}}] failed! and then it skips the item:RestoreStats() - [Total:1 Restored:0 Skipped:1 Failed:0 Received-Bytes:11109] does anyone know the current support status on synced object restores in azure ad?the customer is on Version 20.40. kind Regards, Thos Gieskes.

3 years ago

LeonardBit

asked in Self-Hosted Q&A

Restore emails that were deleted in specific time

We’d like to restore emails from Exchange Online archive that were deleted by the user during a specific period of time.We are able to see all the messages he deleted in the Deleted Items folder, as our retention policy is 7 years from deletion. That’s a lot of messages, but we are only interested in the ones he deleted last week. Commvault must have a time tag on message deletion, otherwise it wouldn’t be able to purge based on deletion date. However, I’m unable to find this time tag and identify which messages were deleted last week. Does anyone have any ideas? Thank you!

3 years ago

KilianBit

asked in Self-Hosted Q&A

DNS Problem with Endpoint Backup

Hello,we implemented endpoint backup succesfully for our Laptops.Everything works fine except of one thing:When a computer name resolves into a wrong IP address due to old or wrong DNS entries, then commvault can’t reach the computer and it can’t be backed up. So far it makes sense to me.However when we delete all DNS entries for that computer name and reset the local DNS cache from our Comserve, Commvault can reach the computer and it can be backed up.Or in other Words, when our Comserve can’t resolve a computer name into a IP adress and then the client starts automaticly the backup job, the backup can successfully be made. Apperently the client sends his IP address to the Comserve. When i then check the readiness from the client it says “ready”, even without a DNS entry or name resolution.Is there any kind of additional setting that we can set, that Commvault always ignores the (wrong) DNS entries and only takes the IP adress from the job?Regards,Kilian

3 years ago

Ankur AggarwalBit

posted in Self-Hosted Q&A

Commserve Upgraded but Console not reflecting new release

I have upgraded the commvault service pack on media agent from SP 18 to SP20. it is upgraded successfully and i can see on process manager. but it is not updated on Comcell console even i have reopen console multiple times

3 years ago

BartByte

asked in Self-Hosted Q&A

The dino: Analytics

Hi,I am checking out Commvault ‘Analytics’.First remark: I don’t know *** about that.One of the reasons is also because I don’t see many posts about that, so I think it’s not used a lot. (this is the first Analytics tag :p )That said, I have a question regarding that, and I apologize for the end-user question :) (no, couldn’t find it in the docs).within Commvault Analytics webconsole, I created an object (cube?) within the File System data source, and Commvault did crawl the data.If I open it, I get also the data...great. So far so good Within that view, I get the data that I wanted.My question: how do I export this to CSV?When looking in the docs, I only see that export for the “file analytics” & “email analytics.

3 years ago

Tom EvansByte

asked in Self-Hosted Q&A

Where can I find the Failed Item counts for a job?

Please can someone point me in the right direction to the log file which contains the information on the Failed Folder on a File System backup.The backup job shows as completed successfully however the Failed Counts show as 1 Folder 0 Files. Thanks

3 years ago

Abdellatif AITELBACHAVaulter

asked in Self-Hosted Q&A

Exchange Index Server Location on MSP Environment

Hi There.On an MSP Environment where tenants' servers communicate with the backup infrastructure via cascading gateway, where would you place the Exchange Index Server required for Mailbox backup knowing that:The Web Server located on MSP environment needs to communicate with the index Server directly (not sure we can via gateway proxies) Does the index server require to be on the Tenant Domain? Can it be located on MSP environment and still manage indexing of an Exchange Server located on Tenant network and/or on O365 ?Thanks Abdellatif

3 years ago

Egor SkepkoByte

asked in Self-Hosted Q&A

Dedup DB Reconstruction

I have question about how to perform clean Dedup Reconstruction. What is de first stap do you take? Do you need to mark disk libary offline for Maintance mode first?When the Dedup DB reconstruction running what kind of jobs can interupt the proces? In my situation MA got crashed and after the crash started restore and then after restore automatic Dedup DB reconstruction. Sometimes is going wel but like today in the middle of the add record phase its failed with error: Unable to communicate with Auxiliary Copy process on MediaAgent. All commvault processes on the MediaAgent where running. After the fail i stopped all processes on The MEdiaAgent en did restart. After restart the restore started again.

3 years ago

AndreyBit

asked in Self-Hosted Q&A

Windows FW iData Agent cannot access files from the VSS snap.

Hi community!I have faced the error like this recently:Failed to recreate OFM snap; Continuing with live data only, error=0x80070306:{COpenFileManager::CheckAndRecreateShadow(118)/W32.774.(One or more errors occurred while processing the request.)-Maximum OFM snapshot retry count reached, RetryMax=3} The job was configured to fail if the VSS fails. But the job finished successfully. Looks like smth. blocks access to the files included to the VSS snap. Did anyone see the error like this? Thanks in advance!

3 years ago

Holger R.

asked in Self-Hosted Q&A

Scheduled Synthetic Fulls do not start without manually run an incremental before

Hi all,I have a really weird problem:Our customer noticed, that by end of November 2020 (28th / 29th), the scheduled jobs for the VSA backups (VMware) did stop working. There are no failed jobs, but only a gap in the backup history.When a job is started manually via the schedule policy ("run immediately"), the message "Failed to run task. No associations exist." appears. Starting the jobs manually via the subclient works on the other hand. The backup activity is not disabled on any level (Client, Agent, Backup Set, subclient, client group… ).Jobs for other clients associated to the same schedule policies work fine. But all scheduled jobs for all subclients of the affected client do not start by schedule.All jobs that are scheduled are Synthetic fulls with the option to first start an incremental before synthetic full enabled.If I start an incremental job manually, the next scheduled job starts. But only once. Also, I can use “Run immediately” once when I started an incremental before.

3 years ago

ThomasGByte

asked in Self-Hosted Q&A

Filter exceptions in Windows file backup subclient not working

A Windows file backup subclientis configured:Content: J:\Filter: J:\HomeFilter exception: J:\Home\**\KeyFilter exception is not backuped. What could be the cause? Thank you.

3 years ago

CV - UserBit

posted in Self-Hosted Q&A

What type of direct attach storage array do you use?

3 years ago

bc1410Byte

posted in Self-Hosted Q&A

MS SQL Client - what is the required steps to capturing a routine backup of the MS SQL msdb, master, and model dbs?

not sure if I should create a new thread or not for my ms sql Bt.. for our MS SQL Client - what is the required steps to capturing a routine backup of the MS SQL msdb, master, and model dbs

3 years ago

bc1410Byte

asked in Self-Hosted Q&A

the default subclient

Im a rookie commvault user. What does the “\” back slash represent for the Default subclient of a Windows agent. Does this mean it will back up all local drives (c:\, D:\ and e:\ etc...) along with system state?.. Well I see system state is check box is selected so thats a no brainer.. Our server has has multiple.. local drives (C, D, and E) and I didnt know if I needed to create subclients to back these drives up? I know I could just run a test backup but we arent there just yet with our s3 bucket...Thanks in advanceBC

3 years ago

neuwiesenerByte

asked in Self-Hosted Q&A

Oracle 12 în a windows environment not working

I am facing the same issue but in our case neither of the jobs are working. We have Oracle 12 în a windows environment. Oracle services are running as localsystem.So how do these conditions change if the oracle services are running using the windows built in account (Localsystem)? from https://documentation.commvault.com/commvault/v11/article?p=100015.htmThe user that runs the Oracle services must have full permissions at the Commvault folder level and the Commvault registry.If you use a local administrator as the OS user in the Oracle Instance Properties dialog box, then you must have the following permissions for that user:The local administrator must be part of the ORA_DBA group. The local administrator must have full permissions at the Commvault folder level and the Commvault registry. The local administrator must have full permissions for the ORACLE_HOME folder.

3 years ago

BartByte

asked in Self-Hosted Q&A

File Duplicates Dashboard

Hi,Me again. Now regarding the “ File Duplicates Dashboard” (or other dashboards).The docs regarding this dashboard: https://documentation.commvault.com/commvault/v11/article?p=118036.htmThis report you can export to pdf/html.But that report only contains the “collapsed” first page: So it doesn’t show all data in the report, and it’s not expanded. So pretty useless.Of course, that’s maybe expected for pdf/htmlIs there a way to export that in csv in order to have all information?

3 years ago

Prabhu

asked in Self-Hosted Q&A

commvault cost for backup azure services

Hi All. We are planning to deploy commvault marketplace image in Azure for backing up azure services. What could be the approximate license cost for backup azure services? Just need a approximate one.

3 years ago

remickBit

asked in Self-Hosted Q&A

Recreate IndexServer object for storage policy.

I have a problem with IndexServer object for one storage policy. For some reason backup of Storage_Polixy_IndexServer started failing (its in running state and never completes). No events listed in the job window. Last synthetic backup failed for all clients for that policy and its probably because Index issue (not 100% sure). Is it possible to create a new one. I know that is created automatically when storage policy is created. Anyone had done that before?CommVault ver. 11.20.9Thanks.

3 years ago

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