Self-Hosted Q&A

Hi All, We recently had an issue where 1 client Commvault client certificate did not get renewed, our supported customer is a bit on edge and wants to get a report of all Commvault client certificates, when they were issued and their expiry date.Understand that Commvault auto renews the certificate 2 weeks before expiry and the details I require can be found in the Commcell Console but need to understand if such a report can be created, either from the web console, the commcell console or via the Commvault CLI that can be created in a .csv or html format.Any help would be appreciated.ThanksTom

Hello,I have CommServe backup server (two Media Agents  with many machines, with Linux Data Agent, also virtual machines) version simpana 11.20.0 installed. I have to plan migrate our existing CommServe (installed on Windows 2012) to a newer hardware with better performance and Windows 10.Which documentation do you recommend? Which method of install to use for upgrade?I have found https://documentation.commvault.com/commvault/v11/article?p=2224.htmThank you!Best regards,Elizabeta

Commvault V11.23the Index backup runs as per the schedule, but can find the index server option under Client computer groups. and not able to see the pseudo clients under Clients as well.

Hi All; I have question about create file system agent in commcell console after release license and deleting the object. Agent was only deleted in GUI not uninstalled. I see clinet name but ther is no Agen Type under. Regards; Pawel

I have a Commvault installation with Netapp Storage Arrays. In our Netapp snapshots, we have multiple snapshots on different NAS volumes that have SP_X_XXXX_XXX which leads me to believe it is a snapshot that was create from Commvault. All of the settings say that data retention is only 30 days and the snapshots are not listed when clicking “List Snapshots” in the storage array. The only ones listed go back to last month, but in the Netapp Interface I'm seeing snapshots from 2018 that are yet to be deleted. Are these created by Commvault and have been forgotten? Was there an issue to delete these and Commvault no longer sees them? I can manually delete from Netapp, but I prefer to let Commvault do its job if possible. Has anyone else seen this?I work in an environment I can unfortunately not provide screenshots.

Hello allI have a bit of a strange question.I have a customer who has a very long user account name in the Database.When configuring the instance, you are limited to 32 characters in the username field using the Java GUI.The Command Centre will allow you the additional characters, but doesn’t seem to allow the connection to take place.We are not able to configure a different account name in the DB at this time so have to try use this long username.Is there a way I can circumvent this limitation?I’m running V11 SP23.Thanks again.

Hello All, I am facing the same issue.  configured the file system backup for the server and after starting its full backup getting the error “encountered failure in receiving data [The SDT data transfer was terminated on a request from the Job Manager.]”Applied the above suggested media management setting but no luck.  17708 2e14  08/11 13:47:45 4370936 CPipelayer::SendPipelineBuffer() - Tail has reported error [94][The SDT data transfer was terminated on a request from the Job Manager.]. Cannot continue.17708 2e14  08/11 13:47:45 4370936 [PIPELAYER  ] Error in flushing the current buffer.17708 2e14  08/11 13:47:45 4370936 CVArchive::WriteBuffer() - Cannot send the buffer. Ret [268435460]17708 2e14  08/11 13:47:45 4370936 CFileBackup::WriteBuffer(1683) - writeBuffer failed17708 2e14  08/11 13:47:45 4370936 CFileBackup::HandleReadAndSendFileDataError(1497) - WriteBuffer failed17708 2e14  08/11 13:47:45 4370936 CBackupBase::DoBackup(3689) - ReadAndSendFileData indicates FAIL_BACKUP17708

When loading the dashboard through the command center, loads of errors for every field say “Failed to Authenticate Token.” I’m able to authenticate through SSO but the nothing on the dashboard loads through client computer and even when trying through localhost remoting into the Commvault server (different issue). Has anyone experienced this or does anyone know which logs on the Commvault server to look at in order to get a place to start troubleshooting.-Andrew

What is the best practice to backup millions of voice recording with Commvault.

Looking at DR options for AD. Would like to know what Commvault options might be available to restore AD if AD is down?  I’m aware of System state and AD agents but it’s my understanding that if AD is down…. how would the restore work? Many thanks

Hello,Commvault version: v11.20.46Source PostgreSQL OS: RHEL 7.7Destination PostgreSQL OS: RHEL 7.7Source PostgreSQL version: 12.4Destination PostgreSQL version: 12.6We are trying to out-of-place PostgreSQL individual db restore with our customer but we takes error;‌Error Code: [94:19]Description: PostgreSQL Database: [~ Command failed pg_ctl: could not start server Examine the log output. ~] Restore Failed with PostgreSQL Error: [~Starting of the aux server failed:: ~].Source: <destination_server>, Process: POSTGRESBLKRESTOREPOSTGRESBLKRESTORE output;28213 6e35 06/10 13:50:47 325986 CvProcess::system() - chown -R postgres  /opt/commvault/MediaAgent/SnapVolumeMounts/SnapMnt_1_2_632602_18_18170; su - postgres -c "chmod -R 700  /opt/commvault/MediaAgent/SnapVolumeMounts/SnapMnt_1_2_632602_18_18170"; su - postgres -c "/usr/pgsql-12/bin/pg_ctl start -w -t 43200  -D /opt/commvault/MediaAgent/SnapVolumeMounts/SnapMnt_1_2_632602_18_18170 -l /opt/commvault/iDataAgent/jobResults/CV_JobRes

We are seeing“We're sorry, something went wrong. Please try again. Invalid Username or Password”when trying to access the site. There is no opportunity to enter the password. It goes straight to the error message after entering the username.

Hi all,I thought this was an interesting question and cannot find any prior reference or support document for it.We are protecting several postgresql DBs with the postgresql agent on RHEL 8.  A third party operates this system and have implemented kerberos authentication for all user accounts to meet strict compliance requirements. I have been asked if we can configure the postresql agent to use a keytab file to authenticate with the postgresql server.User accounts for postgresql reference.https://documentation.commvault.com/commvault/v11/article?p=21523.htmI’ve seen that CV supports keytab files for other solutions like Hadoop so I’m wondering if there is an undocumented but supported method to apply this configuration.Our versions are:Commserve, Mediaagents, linux client & postgresql agent 11.20.46 (will be updated on 11.20.* path soon)RHEL 8.4krb5-libs.x86_64                              1.18.2-8.el8                              @rhel-8-for-x86_64-baseos-rpmskrb5-server.x86_64  

Is there any way of improving performance of a file level restore approx 4.5 TB in size .It is approximately taking 26 hours to complete ?Suggest some replication techniques pertaining to this scenario apart from Continuous Data Replication in Commvault .

Just wanted to get clarity on this matter for our DBA. We have SQL Databases that run full backups every couple of days, with Differentials running the additional days. If i choose to restore the DB out of place, and i choose the date for the differential, do i still need to restore the full from the day before as well? or does this restore both at the same time with the differential and the last full? Thanks

Hello - we are testing full instance restores of EC2 and VMware to EC2.  Both VMs fail with the following error:  Import task failed. FirstBootFailure: This import request failed because the instance failed to boot and establish network connectivity..Please refer http://docs.aws.amazon.com/AWSEC2/latest/UserGuide/VMImportTroubleshooting.html for further troubleshooting.Am I to assume this is something with the source instance or possibly the permissions to finish the import?  We created all the necessary roles and applied them to the user we created.  The other thought is Windows licensing?My user in my test environment is assigned the admin role (I know - insecure) and my restore finished successfully.  I also created and assigned the vmimport role to this user.Any pointers on this would be appreciated!Commserve and VSA are running in AWS so I don’t think we have firewall issues.  Backups run just fine.Thanks!Melissa

Hi,Maybe there is an obvious answer to this.Lets say that a branch office of ours is hit by ransamware. Luckely the local backups are untouched and may be used. But the file server, also acting media agent, and other servers are rendered useless. Further more, in case of a ransomware attack all connectivity to other sites are disconnected.Our commcell is located outside the branchoffice and isn’t reachable.In such a scenario, does that mean that we are prevented from doing a 1-touch recovery of the servers?In my mind I would think we woulden’t be able to restore anything from backups until a connection to our commcell is established.But who knows what Commvault may have up theor sleeve…. :-)BRHenke “Knowledge speaks, but wisdom listens”

Getting below error during the commvault agent installation. Windows 10 OS.   14068 4     08/23 19:19:48 ### ### ### - ------------------------ Creating New Instance ----------------------------14068 4     08/23 19:19:48 ### ### ### - Showing dialog : PreInstallValidatonViewModel .......14068 11    08/23 19:19:48 ### ### ### - Space Recommended for Features [390424714], Third Party Packages [0], Package Cache [195212357]14068 11    08/23 19:19:48 ### ### ### - Total Space recommended [585637071], free space [391519252480] available on drive [C:\]14068 4     08/23 19:19:48 ### ### ### - Showing dialog : ShutdownViewModel .......14068 11    08/23 19:19:48 ### ### ### - Error: Failed to ServiceQuery with error :14068 11    08/23 19:19:48 ### ### ### - Stopped all Commvault services.14068 11    08/23 19:19:48 ### ### ### - Killing all running processes from install directory ...14068 4     08/23 19:19:54 ### ### ### - Showing dialog : InstallProgressForPrerequisitesViewModel .......14068 4

Team, What could be the reason if Windows VM/Physical Server One Touch Files Failed? Error Code: [6:66] -  Failure Reason: System state backup of component [One Touch Files;] failed [OneTouch Error: Failed to get disk information]. What is system state backup for Linux OS?

While logging traffic to limit the scope of outbound traffic being allowed, we are seeing calls to arsenal.*.vpce.amazonaws.com. Can someone explain how commvault is using this AWS service and what its use case would be? Right now we are only backing up EC2 and RDS.

Hi, I have a client who is extremely serious about security. Knowing what information is contained in CSDB and following “Trust no one” policy, does not allow for CS database to be send anywhere including Commvault support.There is an option to scrub log files which besides scrubbing logs should also scrub CSDB, but the documentation doesn’t mention what exactly is scrubbed in CS DB.https://documentation.commvault.com/11.23/essential/130818_configuring_data_masking_for_log_files.htmlI’m thinking about, client names, client hostnames, domain names, user names, user passwords, encryption keys and so on. Can anyone share some insight about what data is masked in CSDB?

Hello, Is there any command that brings up the entire CommCell configuration? Storage Polices, Clients, DDB, etc. 

Good morningI’m about to do my first Service Now integrations with Commvault. The SNOW admin is asking if Commvault is able to make use of webhooks for this integration. From what I’m seeing this is an available option.Is it possible to just confirm this before I continue with this?I may have more questions once I start.Thank you in advance.Regards,Mauro

Hello,Through the Commcell Console, it is possible to monitor the online status of Media Agens through the alert “Configuration > MediaAgents” then by choosing the option “MediaAgent went offline”.But since we don’t need to install the MediaAgent package to create a VSA proxy, it is not possible to monitor their online status through the same alert.I tried to find the same feature by looking into “Configuration > Clients” and “Configuration > Client Group” but I didn’t find any option to monitor the online status of the VSA proxies.Do you have any advise or method to monitor their online status?Thank you very much in advance.

Hello,Our VMware Livesync validation failed due to “No host is compatible with the virtual machine”. FYI, this source VM has 48 CPU. We only has 1 ESXi host at DR site and this host does not has enough resources to cater CPU from this VM.Do we have any ways that we can configure Livesync to change the CPU on the destination VM?Regards,Asyraf