Self-Hosted Q&A

I try to restore an O365 mailbox to a pst file.I lots of the errors below in the log and it is not restoring.We are running 11.28.115Any idea what the problem can be? At this time i am running a verification job on the storage. 15288 5e60  05/14 14:50:52 2796697 Failed to parse file [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\2\2\2796697\Restore\Staging\2796697_15288\15288_10128_stage001.cpy]15288 5e60  05/14 14:50:52 2796697 Failed to restore message [Inbox/RE: gesprek vrijwilliger] (9930988ex0c0cx4facxb858xfd3ebcc1b542!00f5ccb1083fdd68634b1fe7ebdf1d5bce2ec4e71cf2bd497d7708b666dd5d56)15288 5e60  05/14 14:50:52 2796697 ExRstMsgHandlerBase::OnBufferPlFsEof() - File processing failed, Subject: RE: gesprek vrijwilliger, Entry ID: 000000002052FBF60AA5EB4C8550CD5352DF56C40700A4AA55EE671F9743BD7A304C82DA728600000000010C0000A4AA55EE671F9743BD7A304C82DA7286000010594A06000015288 5e60  05/14 14:50:52 2796697

Having  chatted to Pure Storage, I got  PG = Protection Group; SM = Safemode; Commvault uses vol snaps for most operations. PGs come in when customers use async replication or explicitly enable PGs in the CV config. (CV also called out PGs for Oracle archivelog snaps; I haven't tested this myself to be sure whether it always uses them or only in those two cases.) CV creates its own PGs per subclient (data set) and cannot enable SM on them (until they are on APIv2--this was the "first" I mentioned)--but customers can enable SM manually. Dynamic detection means they will adjust the PG members based on where the data sits when the backup job runs. VMs moving due to Storage vMotion, adding or consolidating vols in a DB, etc. will trigger CV to change the PG membership. If this includes removing a vol, and SM is turned on for the PG, the job will fail and continue to fail until Pure support can remove the vol.Auto-on is a separate consideration. There's no opt

I have a customer who has configured a new 4 node Windows Cluster. Everything looks in order on it, but the SQL instances aren’t being discovered when creating a cluster pseudo client. The SQL instances aren’t being discovered at a client level either. SQL permissions for Commvault are all correct.I can run a File level backup at a node level so I know all connectivity is OK.The Commvault Cluster Process on the nodes won’t start up which would explain the SQL instances not being discovered. In Windows Cluster Manager, all nodes and roles look to be healthy, but the Cluster Events have a large amount of the below errors. There is a fix for it, which the customer is busy with at the moment.My question is, would the below error cause the Commvault Cluster process to not start or is that a separate issue?I would have expected to at least have SQL instances discovered at a node level? 

Hello Commvault Community, We have an environment that is based on several data centers in different locations around the world. Aux Copy performs correctly and on the fly, while I would like to ask if there is any way to speed up this process? The situation is as follows: In general, latency between sites is generally high, about 25-30ms, throughput is somewhere between 20-50gb/hr for AuxCopy jobs, sometimes faster. Is it not possible to split such AuxCopy into more minor sub-jobs? If more streams are used in parallel, latency will be less of a problem. We have already studied the topic of Scalable Resource Allocation, but here this Batch Size will not help us, because here isn’t a large number of jobs to be copied and we are concerned only with improving the performance of this process.  Thank you in advance for your help on this topic.Kind RegardsKamil 

I have 2 IBM tape drives i want to backup to seperate tape media for example, Monday full  backup to  Media 1 Tuesday full  backup to media 2 Wednesday full  backup to media 3 And I want this cycle to go like this. all monday backups to media  1   all tuesday backups to media 2  and so onIs it possible to take tape backup  like this

Hi All,Currently we backup Oracle 19c Database using Commvault and size DB full backup around 65 TB.For daily incremental , we enable block change tracking for fast backup duration. This oracle run in Red Hat OS.My Question:1-How to restore the oracle DB when block change tracking enable ? it is required any additional setting need to do during restoration activity?2- Its is required to backup change block tracking file? and its use during restore?3- Method to restore : Full > Incremental > Archive log right?4-Any Knowledge Based (KB) or URL from Commvault can we refer?Thanks and Help Me.

Hi All,Is it possible to add OneDrive to the backup content so that OneDrive folders can be backed up from each laptop without adding OneDrive App in Command Center?Adding a location doesn't work. Only such Cloud Apps are available  Thank you in advance for your help 

Hi, we want to use the test for tape drive to troubleshoot auxcopy performance issue.  In the documentation Validating a Drive (commvault.com) i dont find infos regarding this points: Where are the chunks stored for this tape on the mediaagent wich settings are the best to simulate and vsa auxcopy to tape

Im trying to restore a Windows 2012 server that was backed up on an old vmware VCENTER. I am getting the error Error Code 23:10 Error while reading pipeline buffer from MediaAgent (commvault.com) - How can I “Change the network adapter of the virtual machine to vmxnet3” on a server that is backed up? During the restore, I change the vcenter to the new vcenter using the same datastore, ESX and Media Agent servers. It fails almost right away. Is there another way to get the backup? 

So for the last couple weeks, we've been seeing an add error ("Mount Error") with our media agent and its fiber connected drives:  Media Label:  CV_MAGNETICFailure Reason:  "A file with the same name already exists.  Cannot create a new file"Information:  We have new equipment on order to replace this server.  But for the moment, we have an 8 gib fiber connection to carry everything in and out of this system (IP traffic, fiber connected drives (25+).  It's pretty clear to me that the pipe is full.  But, we've never seen this issue before.  Unfortuantely, it doesn’t have an error code, it appears to be a straight up “hey, something’s wrong with your datastore where you save I’ve got a ticket in regarding the error.  Anyone else have any clues about how we should look at this?  I”m not sure which log to start with as there isn’t an error code to start me off.

 Hello. I'm facing a critical weird issue with oracle RACs backup.we have 24 RAC, we do a daily full backup without any issues. we decided to change the backup strategy due to the massive growth of the databases, so we changed the schedules to be weekly full, daily incremental (cumulative)  and hourly logs.once i changed the schedule policy some of the racs incremental backups was failing due to the below error  Error Code: [19:599]Description: Loss of control process ClOraAgent. Possible causes: 1. The control process has unexpectedly died. Check crash dump or core file. 2. The communication to the control process machine might have gone down due to network errors. 3. If the machine is a cluster, it may have failed over. 4. The machine may have rebooted. 5. Antivirus/Malware software may be blocking the process. Please ensure that all exclusions are in pl

Dear Community ,  Install the Virtual Server Agent (VSA) on at least one Oracle Cloud Infrastructure instance. You can install the VSA on other machines to create additional VSA proxies. At least one VSA proxy is needed. what is access needed from proxy, if there are private and public connection, do we need access to manager and vm subnets ? Identify the Oracle Cloud Identifier (OCID) for the tenant and for the admin user for the hypervisor. can anyone help how can we do this  Add required permissions for the OCID tenant and user.any link to refer creating user with required permssion  Create a folder (called bas

Hello,I have an AWS infrastructure and some times many instances are stopped for maintenance. I search to get the state (stopped / running) of the EC2 from commvault in order to move it in a group of EC2 instance stopped in order to disbale backup. I think i can get the tag of the EC2 instance but i dont’t know how to connect commvaut & AWsThank you for yyour response.

The Configuration scenario as follows, two RHEL Media Agents with OceanProtect X8000 as a NAS as the Disk library, what is the ideal block level to be configured in the storage, and if there is a detailed configuration steps for the same.

Hello, Today we would like to order some external device from Azure to copy the data between Azure and local site. Azure provide two options: -Azure Data Box Disk-Azure Data Box. According to documentation Commvault support the second option, link to documentation: https://documentation.commvault.com/v11/expert/97276_migrating_data_to_microsoft_azure_using_azure_data_box.htmlbut how does it look for the first option. We have network connection built on 1 Gb/s which should be so slow to send 30 TB of data. So maybe better option is Azure Data Box disk which can be connected by USB slot. Regards, Michal  

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Hi All,We have a VM of 1.5TB, iDA: Virtual Server, Vendor: VMware.While we are restoring the VM with out of place to same destination as source, we are getting low throughput i.e., ~29GB/hr where our network is 10GB/s.This VM is a Windows 2019 machine with latest VMware Tools installed and we have a VSA in same cluster of VM & a physical Linux server as a Media Agent in the same LAN.While backup, it was taking HotAdd mode and the throughput was 137GB/hr and elapsed time was about 6hrs for backup, but for restoring it taking NBD mode and throughput is too low & time taking restore was more than 24hrs.Can someone please let me know, is this restore was slow because the speed of writes on the datastores & disks was low? and also no.of files can affect the speed?If yes, how can we increase the speed of this restore?If not, how can we find the cause of the slowness, any logs to check or any tool to use like CvDiskPerf tool or C

Hi All, i need to configure a lot of new oracle instances. The customer do an tech refresh and we have to move all instances in comvmault to the new oda appliance.  So after i installed the file and ora db agent i start the configure process. In the content window i cant select the backup sp file option its not possible. After a buck was running and finished it i can select this checkbox.  is it normal ? 

Hello,Is there a way to perform a hardware refresh of a media agent and keep the same hostname ?It is maybe covered on this procedure but I don’t see ithttps://documentation.commvault.com/11.16/mediaagent_hardware_refresh_overview.html Thanks !  

Hello community, I have a DAS presented to our windows 2019 media agent.what is the recommended block size format on Windows for the mount points ?I know that for Index cache and DDB it shoud be 32k. Thanks ! 

Hello, While defining an alert, i want to set the alert token to match “Not applicable”. Example Virtual Machine name is Not Applicable. For that do i need to use any specific regex or blank spaces as i t does not work when i use “Not applicable” Thanks

Hello,I create a plan, and associated it to SAP HANA subclients.the backup must be scheduled by external scheduler. third party (command line).as the plan includes also the schedules, how to avoid to have both schedule running, the goal is to disable the schedule on Commvault side. When using storage policies, no problem, we just create a Storage policy without a plan assoociate to it. Thanks !  

Hi all! Hope things are going well!**Sorry, there is a wrong title of topic  → we need to migrate from LTO8M to LTO8**I am coming to you with a question.We were using LTO8 tapes in our storage policies, then due to savings someone decided to start using LTO8M… now all recent backups are written on LTO8M And we do have some older backup on LTO8 and some on LTO8M:What we need to do is to have all those date on LTO8 due to some compatibility problems. So my question is - is there a way to migrate those data from LTO8M to LTO8 within this one particular copy? We have calculated and to store all data we would need around 100 new tapes of LTO8, but about

Hii have just primary copy to tape for DB2 .when i try db2  full restore from  tape to disk .i get error messaje like this. i check all article but didnt fix this issue.Any idea  https://kb.commvault.com/article/53924 https://documentation.commvault.com/11.24/expert/disabling_optimization_for_restores_from_tape_library.html 

Hello community,We are looking for Azure Data Box alternatives.The goal is somehow to copy / move a Disk Library from a local physical MA to an Azure MA, but not through Commvault auxiliary copy.I found the steps for Converting a Disk Library to Cloud Library, but prior that, what is the way to copy the Disk Library from physical MA to an Azure MA?Maybe, this is the way?https://documentation.commvault.com/v11/essential/media_recovery_disk_media.html Please for your feedback,Nikos