Self-Hosted Q&A

Hi Everyone, We've got a customer intended to provide BaaS to its customers through Commvault. His main concerns are related to security. As his has customer which have their data located on-prem and which should be protected in the new BaaS. The concern is how the network design should be in order to transmit the data from the end customer DC to the new BaaS platform without exposing all the CommCell nodes to the internet. We heard of Network Gateways, but actually we do not have any clue how this can be done. If Network Gateways is actually the solution in order to only expose other nodes (CS and MAs), does that mean even the Management Plane (Access of the Tenant to the CommandCenter for Backup Management) is transmitted over the NetGw ? Any details regarding this would be nice, thanks in advance. Regards.

We want to have Azure Blob containers Immutable feature turned ON.Primary - Incremental - 30Days - AzureBlobContainer1Monthly Full backup Extended retention - 365Days - AzureBlobContainer1With Commvault Deduplication.Commvault DDB resides on the Media Agent.How so we handle DDB and the extended retention of INCR and Full on the Container1? Will the data on the container1 expire post INCR has reached its retention for 30Days? Currently we are not sealing our DDB. Do we need to seal the DDB when using Azure Immutable storage? Can we have one Azure Immutable blob and inside them have multiple folders with multiple retention? How does Commvault Retention linked with Azure blob Immutable - Access Policy - Retention Interval? What if Azure Retention Interval on AzureBlobcontainer1 is set for 30Days and My Commvault retention is for 365Days. what happens to the same data on 31st day?

Hi  all, we notice that at https://github.com/Commvault/terraform-provider-commvault, the latest update is a year old. I can’t imagine that this is finished and bug-free. Can somebody update me on the future of this project?Is it abandoned? Thanks!

Does Commvault provide a backup sizing tool (primary and secondary copies) which enables the calculation of the required storage capacity for the FET based on the required retention periods? 

Hi, Is it possible to set commvault to automatically retry the backup jobs for only failed vms or does this have to be done manually everytime?

Hi there,I backup a vm group on tape library for some technical reasons.For some backup jobs, data written on tape and Index information written on another tape.Can I include index information into backup data so I make sure that both be written on the same tape ?

Hi Vaulters, Hope everyone is doing well.We have a new commvault platform that will be installed, and we’ve been asked by our storage team what are the LUNs size that are needed for backed up data. In order for them to create and map them to our MediaAgents. So, it’s a sizing question. Are there any recommendations per Commvault or utility that can be used to help us decide what’s the best storage configuration will fit our needs ? Knowing that our platform will back up multiple workloads : VMs, FileSystems, DBs (SAP HANA), Mailboxes (Exchange), Active Directory ...etc. Any recommendation from you guys would be much appreciated.RegardS.

We have client Machine with OS Windows 10, OS is configured on RAID 1 with two disks, now We are trying to do Bare Metal Recovery of system, is it possible to dp BMR on RAID configured machines.

any idea on the below error ,  Error Code: [18:183] Description: Failed with Oracle DB/RMAN error [RMAN-03009: failure of allocate command on ch1 channel at 12/01/2023 13:13:35 ORA-03113: end-of-file on communication channel ] Source: grb-srv-opr, Process: ClOraAgent we restarted the server and services backup 4,5 backup ran sucessfully again we are facing same issue 

Hello Team i want to know if this is a normal process when i use Intellisnap restore with NetApp a new IGROUP created by Commvault and not getting deleted after the restore was completed this is a normal behavior ?  there is an option to automatically delete the netapp igroup once the restore was completed? 

Hi Team,So I’ve been limping along with a dirty-flag on the drive hosting my DDB.This actually occurred due to a CrowdStrike BSOD a few weeks back, but recovering data was more important than clearing the CHKDSK.However, we obviously cannot limp along forever.I am assuming the worst here, and that when we finally allow CHKDSK to repair the volume it will corrupt my DDB.  It usually does, and I have seen this before.So I suppose the question is, do I just roll with it, or is there something else I can do to minimize the impact of a potential DDB Recovery? Thanks

When excluding Dynamics 365 content from backup, it needs to be assigned to a Dynamics 365 Plan - I am interested in understanding why. Can someone please offer an explanation? That step seems to have been omitted from the documentation.

Hi, we’d like to use some MediaAgents with Linux in the near future. The system requirements page from CommVault lists Ubuntu 20.04 as the latest supported version. Is there any piece of information if and when Ubuntu 22.04 will be supported?https://documentation.commvault.com/v11/expert/2822_mediaagent_system_requirements.htmlThanks,Janko

Hello everyone,11 virtual machines (Win&Linux) located in the vCenter were previously backed up as VMs. This has now been changed to FS backup, the old subclients have been deleted. Since then, OI licences have been assigned to the virtual machines.  All machines have the File System + Filesystem Core installed, some also have MSSQL Agent or Oracle.The VMS were discovered by the vCenter/VM backup before the agent was installed. They should therefore count as VMs.  This procedure has already been used for many machines, so far there have been no such problemsIs there a best practice on how to fix that behaviour?Regards,Marian

Hello Commvault Community, After an environment crash, one of the services won't turn on. What is this service and how critical is it? No information in the documentation.  Regards,Michał

Hello,I tried to authenticate with API request to my CS to run API commands:and I tried to authenticate with my user that has master rule and password ( 64 Base , don’t refer to the words - somepass,someusername,domain)and I receive this message :  {    "errorMessage": "Access denied",    "errorCode": 5} Thank you support.

Hello everyone,I have a customer which runs backups of a DB2 database and need to run backups logs frequently, and everytime we run the backups logs, not only the Logs was running, but also the Data.And this was taking a while to complete, in addition to other issues (such as running command line backups, due to Commvault's default protection behavior). This delay was due to the subclient having both Data and Logs content, and when the Logs backup was executed, Data was also protected.To get around this, a new Plan was created, associating it with the same Storage that the original Plan is associated and having the desired Log backup frequency configured; a new Subclient was created and associated with this new Plan.With this, my question is: when performing the restore in this scenario, could Commvault have any problem? If so, what implications could this have? What the impacts in the restore could happen and what could be the workaround? T

Hi Team,In Our Infra, We are try to retore the windows system files restore, While try to restore the system state file to other server(out of place restore ) we are getting the below error"Reparse points failed to be restored as this is an out-of-place restore. Please check the restore result for more details "Please suggest or share any solution for the above issueCurrent commServe version: 11.28.24 

Hello,We have some oracle database for which the "Archive Delete” option is disabled for both type of backups: datafiles L0/L1 and archive logs at the subclient level. So log backup should never get deleted.  There is a schedule attached composed by the regular schedule + an automatic schedule. This is the default setting in our environment and we would like to keep it like that. The idea is this automatic scheduler was triggered and deleted all the archive logs. We can see clearly in the rman logs "archive log all delete input”.

Recently, for a brief period, multi-factor authentication was required when logging into Commvault sites (Maintenance Advantage / Support Portal, Expert Documentation, etc). Is there any way to have that re-enabled for the Maintenance Advantage / Support Portal? It would be great if Expert Documentation didn't required MFA, it would be even better if Expert Documentation didn't require authentication at all.

NDMP Backups completed with errors due to following error:NDMP Server [] reported the following error: [DUMP: Error: The pathname 'java' is not allowed since it is either a junction or a symlink] Nevertheless Commvault shows 0 failed files or folders. Is anything can be done to make those backups green (complete without errors)? 

Hi,We would like to implement an airgapped environment for critical backup copies to remain isolated.This environment must be controlled completely on its own (from inside) so instead of Commvault’s airgap approach, we are thinking of using hardware replication provided by our backup storage appliance in which the disk library resides (OceanProtect).I understand that a Replica Library would let me use the hardware replicated disk library as read-only.Will this work even if the replication is not continuous, but configured to run only at a specific time? (meaning that the replicated disk library won’t always have the latest data). Would we be able to use the same or a standby MediaAgent to access that data? In case the original disk library is compromised and cannot be recovered, would there be a way of using the Replica Library as the main disk library (like replicating everything back to the source backup appliance and restarting n

My team is responsible for delivering Commvault as a Platform and we manage multiple environments. All environment leverage cloud storage as their primary storage target and we are deploying storage accelerator now to maximize the usage towards our on-premise S3 target which is FlashBlade/S target.Now the challenge we run into is the lack of visibility if storage accelerator is actually being used by the client or by the access node. According to the documentation you should be able to see on on the job details of a running backup if storage accelerator is used when the MediaAgent is showing the client name. However this didn't happen and we new for a fact that the client was able to connect. We opened a ticket more than 12 months ago and investigation lead to the resolution that the product contains a "cosmetic” bug resulting in the job controller detail not showing the change. Only way to investigate if the client is working and using storage accelerator is by going in

I had several hundred tapes destroyed in a fire at our archive facility.Is there an easy way to mark approximately 1400 tapes bad all at once, vs clicking each tape and manually marking each one bad?How can I go about verifying the data that was on these tapes is no longer counting against my licensed capacity?

hi ,as part of hardware refresh we are moving all data to new storage pool, we have storage policy retetnion is 1 year and archival subclient for which retention is inifite are in this SP , when i created aux copy with all jobs its skipped all the jobs which is aged as per SP but jobs are available as per the subclient retetnion , i tried manually pick the job but there are no option  how can i copy all the jobs , do i need to recopy it ?