Self-Hosted Q&A

Hello,From a jumpbox, Instead of connecting to each commserve with mremote (RDP) I want to use the netx.jar.I installed Java Adoptium, all is fine,According to the documentation I need to open the port 8401 from the jumpbox to the commserves.443 is already opened and I can access to the CommandCenterfor 80-81 not opened yet Cybersecurity doesn’t allow this.The Cybersecurity say that I have to use SSL to connect using the netx.jarAny option to perform that ? I saw the useful post of @KeyboardUser Thanks !   

Hello,we recently updated our MariaDB from 10.6.16 to 11.1.5 on an Ubuntu 20.04. server.The backup is now exiting with error “Got improper MySQL version”.According to the documentation it seems only MariaDB versions 10.x are supported.MySQL: System Requirements (commvault.com) Is there no support at all for versions 11.x moving forward or will this eventually get added in the future? Our Commcell currently is at 11.32.42 Thanks in advance.

Hi,Currently our CommServe and Media Agent are located in a domain. For security reasons, we would like to remove the Media Agent from the domain.Would it be sufficient to make sure the CommServe communicates with the Media Agent over IP instead of FQDN, and the same for the Media Agent to the CommServe?Do we need to think about anything else?Or can we just remove the Media Agent from the domain? I suppose DNS will still work even outside of the domain.Thanks.

Hi, We ran into a problem where the Linux Media Agent processes hung and showed duplicate processes.We tried to stop them using “Commvault stop” and “systemctl stop commvault,” but with no luck.We ended up rebooting the server, which solved the problem. Commvault version: 11.32.42Media Agent OS: Red Hat 8.9 What can cause this problem, and how can we resolve it without restarting the server?

Hello Guys, is there someone who can explain how to create user group with role view only ? i mean whenever this account login to command center he just can view the command center and not permitted to do add or remove (edit anything) on command center ? 

On one of our media agents I came accross a folder named  ..\iDataAgent\JobResults\DM2CacheDir\EdgeCollectIt did not contain any data, but tens of thousands of empty subfolders. At first I thought it might be related to Threat Analysis, but that software package is not installed. I renamed the folder, and it got recreated again.The media agent had the index server roles Data Analytics, EDGE drive, and FileSystem Index assigned. I removed EDGE drive, and renamed the EdgeCollect folder, but it was recreated again.What’s the purpose of this folder, and which process/functionality is using it? 

Hi Is it possible to disable a Storage Policy for new Subclients - But allow existing Subclients to remain 

Hello I need to migrate an existing commserve cum mediaagent to a new site/server.During the migration both existing and new commserve should remain active for backups for about three months. Then old commserve will just be preserved for legacy restores.How can this be best achieved without buying a seperate license for new commserve? Thanks

Hi Team,I am wondering if anyone here uses Commvault to integrate with HPE’s SimpliVity in order to drive backups.Asking because I’m not seeing any advantages. My preference would be to allow for discovery using a service-account which can make use of the VSA agent.If I’m missing something, please shout-up. Otherwise my understanding will be that SimpliVity is just an ESX plugin and it’s something Commvault doesn’t necessarily need to use.My specific config (and preference) would be for a Media Agent to exist on one of the Hosts, we install the VSA agent, config a library and away we go.  The fact that SimpliVity exists in the environment … I’m not sure why we would consider engaging it for backup use.So … it would be interesting to hear your feedback (if anyone has it).Thanks

I have some issues about DDB Verification when run FULL, the job stuck on 13%. please anyone know about this issue? 

We have file system backup to disk then to tape.Recently when we want to restore some files, we found the history for extended retention is missing.We have thousand of tape. How can we know our backup job is write to which tape?By the way, I have logged case to CV support Case ID: 240715-148.Support has help us run audit report, still cannot find any related history.

Hello Community !I have a commserve on premise primary site cs01Primary MA on primary site ma01 with DAS (Storage pool with dedup enabled)Secondary MA on the secondary site ma02 with LUN presented for disk library (Storage pool with dedup enabled) I want to simulate a manual full DR on secondary site without impacting the production. I don’t want to use the livesync for the moment. The idea is to build a new commserve on a isolated environment, import the DR backup Database to the new cs01copy the Media agent ma02 VM on the isolated envthen I’ll have the new cs01 and the media agent on the seconcary site isolated environnementWhat about the DDB and Index cacheWhat I know is the DDB isn’t necessary to perform restores.Maybe additionnal steps are required ? Thanks for the help !    

Hello,is there a reliable option available in CommandCenter when adding backup frequency to a Plan ?I’m trying to migrate from Schedule Policies and Storage Policies to (Base)Plans and SubPlansStart Date for a Backup Frequency cannot be definede.g. :SynFull backup, repeat every 4 weeks, start on 2024-01-01SynFull backup, repeat every 4 weeks, start on 2024-01-08SynFull backup, repeat every 4 weeks, start on 2024-01-15Full backup, repeat every 4 weeks, start on 2024-01-22To generate a real Full backup every 4 weeks and use a different start date for the full in another plans Plan –>  RPO backup frequency can be created, but schedule start times need to be modified through JavaGUI ! Modifying a Plan –> RPO backup Frequency Value in CommandCenter, resets the

We prepare a new Cluster Installation for HW Refresh and get this error:Error: The installed Microsoft SQL Server instance is not of the required version. Please upgrade/update the SQL Server to at least [SQL Server 2012 SP2] and try again   But we the installed the SQL from the Media Package 11.24.34 → SQL 2019 - 15.0.2000.5 2xWin 2019 with Pre-Installed SQL Cluster 2019Any Ideas?

Hi,I have configured the following Topology which has all clients backing up to a HSX Cluster via Proxies. The Proxies have the following installed.  All backups & restore are going through the proxies and I am happy with this setup but I have two queries. Is there a way to tell what proxy the backup job going through ? You can’t see the proxy mentioned on the job logs or under streams running the job.  You also can’t see if when you add the Network Gateway column to your job controller window.  When testing restores I stop the CV services on two of my three proxies. I run a restore job and the job fails and it says

Dear All  Installing Commserve in a Windows Failover Cluster how to configure.Anybody have idea please share how to installation, Please share the POA Regards Sudipto Roy  

I m trying to set up an on-premises connection to Azure SQL Managed Instance using documentation from Commvault. However, the link provided in their documentation seems to be unavailable. Could you please suggest an alternative Microsoft link or resource that I can use to establish this connection?https://documentation.commvault.com/11.24/essential/set_up_connectivity_between_on_premises_proxies_and_azure_sql_database_managed_instance.html

Hi guys,The Customer received the following message a few days ago. From: Commvault Log Upload Administrator <LogUploads@commvault.com>Sent: Sunday, June 26, 2022 6:00 AMTo: XXXXX XXXXX  <xxxxx.xxxxx@xxxx.pl>Subject: Automated message from EFT administrator ,The password for account: ‘The Customer’s CCID’ will expire in 4 days. Please change your password at your earliest conven

Hi I have a problem with DDB Verification, The DDB Verification still running but no progress after more than 1 day. I running full for DDB Verification.

Hi,I have recently set up an environment for backing up private teams chats. I have configured everything needed for finding and retrieving chats and it works fine. But one of the scenarios that i am trying to achive is *searching a keyword in the backups -insults for example, in legal cases- . But i cannot see the teams app when i try to select it from the review set of Case manager or in a Compliance search.Is there a configuration that has to be done or Does the Compliance search feature not include Teams application ? Used Commvault version​ : ​​​​​​2024E (11.36)

Can we use higher version of ISO for 1-touch recovery or we have to use same ISO as of current version commserve?

Hi all, We have configured backup for a Nutanix AHV Hypervisor using the NAS Transport mode. Backups and restores succeed, but we have not opened port 111/2049 to the Nutanix AHV Nodes (which are hosting the NFS Datastores). We do see connections to PRISM (Port 9440). How can our backups/restores succeed using NAS Transport mode? If Commvault can’t connect directly to the nodes, does it fallback and route all traffic via PRISM or something? Hope someone can clarify.Thanks!

Hi All,I’m trying to backup MongoDB and already installed and configured for backup. When I run backup, there is issue of volumegroup no space.When I run the vgs command, the volumegroup did have 0 free space. However the FileSystem (LVM) space have plenty of free space. Can we utilize the LVM free space for the native snapshot?Other than adding extra disk to extend the volumegroup, is there anyway that I can backup the MongoDB?Its a sharded MongoDB using ubuntu.Regards,Fauzi

Hello, Is there an easy way to copy alert definitions from one commserve to another? I need to copy 10+ alerts to 5 commserves. Thanks

I try to restore an O365 mailbox to a pst file.I lots of the errors below in the log and it is not restoring.We are running 11.28.115Any idea what the problem can be? At this time i am running a verification job on the storage. 15288 5e60  05/14 14:50:52 2796697 Failed to parse file [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\2\2\2796697\Restore\Staging\2796697_15288\15288_10128_stage001.cpy]15288 5e60  05/14 14:50:52 2796697 Failed to restore message [Inbox/RE: gesprek vrijwilliger] (9930988ex0c0cx4facxb858xfd3ebcc1b542!00f5ccb1083fdd68634b1fe7ebdf1d5bce2ec4e71cf2bd497d7708b666dd5d56)15288 5e60  05/14 14:50:52 2796697 ExRstMsgHandlerBase::OnBufferPlFsEof() - File processing failed, Subject: RE: gesprek vrijwilliger, Entry ID: 000000002052FBF60AA5EB4C8550CD5352DF56C40700A4AA55EE671F9743BD7A304C82DA728600000000010C0000A4AA55EE671F9743BD7A304C82DA7286000010594A06000015288 5e60  05/14 14:50:52 2796697