Self-Hosted Q&A

Hi Vaulters, Our customer had some concerns regarding two DR scenarios, in which your guidance would be much appreciated. Below both scenarios :In case of loss of a MediaAgent, how can the data be restored from the storage bay ? Do we have to install a MediaAgent from Scratch ? Knowing that we have a second MediaAgent. In the same case, how about DDB, can it be rebuilt from the Storage Bay backup images ? Our customer also has secondary copies for each storage policy on Tape, how can they restore the data in case of a complete loss of the Infra (Only Tape library remaining) ? Is there any way to rebuild the CS from the tape ? Same for the MediaAgents ?We heard about Commvault’s Media Explorer, but didn’t get what it does exactly, and if it is the main solution for rebuilding the CS et MAs metadata, is it compatible for Tape also ? Kind regards

Hi,Good day.We need your expert recommendations on this matter.Just wondering if there are specific parameters on IBM i (client) or Commvault that we can modify to improve our IBM i backup simulation. IBM i Test POCPower 8 running IBM i 7.4 on external storage SAS drivesNetwork: 1x4 ports 1GB (aggregated) but planning to use 10GB in the actual environmentCore: 0.8Memory: 16GBDisk: 84x150GB Current Backup Parameters and Scenario:We tried to run *ALLUSR subclient with 6.5TB capacity and took about 15hrs to finished.SAVE WHILE ACTIVE *NONumber of readers: 8Network agents: 4Compression: On the storage Your inputs are very much appreciated.Thank you.

I upgraded from 11.30.80 to 11.32.35 and lost access to the Command Center.  After the upgrade, Chrome started reporting “Your connection is not private” and “the website sent back unusual and incorrect credentials”.  Even though my certificate was still valid, I had my network guy generate a new commandcenter.pfx file using the same password as the old file.  I copied the file to D:\program files\commvault\ContentStore\Apache\conf on my web server then stopped and started Tomcat.  Now when I attempt to go to Command Center now, I get: 404 Not Found.I *suspect* this is more of an upgrade issue than it is a certificate issue.  Does anyone have any suggestion on what to check?  I found this post which had the same problem but what worked for them doesn’t seem to help me.  If CommVault staff see this, I have ticket 240112-474 opened

Using continues replication for a number of VM”s. Some TB’s large. Question is this.When a failover is done. Does it take up double the space? Like is a whole additional VM created and the ‘replicated’ VM still existing in VMWare? Example: Live Syncing 1TB VM.-Failover-Do know hove 2TB of space used on the datastore?

Hello, I need to take intellisnap snapshot backup of oracle/sap oracle database once a day with no backup copy.If i just schedule default subclient (selective online) and not schedule archive subclient, will there be any issues during recovery? Thanks 

i have used an account which was part of master group for all commvault configuration . later i have customized the permission of this user to minimum. does this affect any configuration which i was perfromed before 

Hi team,We wonder if there are any benefits with run incremental backup before synthetic full [VMware] ?

HelloI created clients tags.Then I have a dynamic group of clients in V2 indexing which group together these tagged clientsWhen I create a Schedule to backup the entire group, the backup does not start.Do you have an idea ?Thanks

Hi,Just a quick question on the Bonded Topology for HyperScale X Reference Architecture.I can see from the BOL that the Storage Pool IP Address should be resolvable to the CommServe server !! Is this a new setting ? I have seen HSX config’s where the storage pool ip address is on a 192.168 range and the CommServe on a 10.10 range with no second nic for a 192.168 range. Thanks  

Hello,Could you say please, if I have Cloud storage in Azure, it is accessed by local MA with local DDB.Are there any optimization's during direct restore from cloud? I mean, if you have 10 TB application , that consumes 3 TB of cloud storage due to deduplication optimization's, how big amount of data will be read during restore?Thanks!

Hello,I have a client that is backed up as a virtual instance plus a native SQL agent. Now I’d Like to change that and remove from virtual and add a File&Systems agent. Though it seems it is already installed, as seen below, but I don’t see the agent under the client.Is there a way to add the license for it? I can’t reinstall it it seems since it’s already there? Anyone know how I should proceed?BRHenke      

We are currently looking into enabling the PassKey feature for one of our ‘Companies’ associated to our Multi-Tenant CommCell.The feature meets all the requirements to allow us, as the MSP, to support the customer from a BAU perspective without being able to view the sensitive data we will be backing up.However, I need to explicitly know that if the customer who will hold the Passkey loses this, can it be recovered from the CSDB?The customer will enter the passkey via remote session so as the MSP we will not have any record of it but need to be able to provide a solution in the event they misplace the Passkey.Thanks in advanced 

Hi Team,On our Linux server, there are folders named /builds/ in different paths and there are many non-critical files in these folders. We want to exclude all folders that are /builds/ on the server and remove them from the backup.If we define exclude as "***/builds/" in this request, will I achieve my goal? Thanks in advance.

Hi All, i have an short question regrading the index state.  When i check the health Status i see that some index probles are rported.  under the remarks the info is Index is outdated. it affects the VSA V2  for some vms i get last index backup time 08.01.2024 and it shows index is outdated. Browse and restore is working fine. The Bigdata apps backup also runs fine.    what can i check or do ?

Red Hat OpenShift Container Platform Virtualization(OCPV) supported by Commvault ?Does Commvault fully supported to backup VM that run on openshift container platform virtualization?

Hello, In commvault i created hypervisor with 2 nodes. But we are using more then one subscription. For each subscription do i need to creater seperate hypervisor with node, or only node on each subscription is enough?   

HelloMy VSA proxy server has issues communication with the media agent. cvping works, and also test-netconnection. The media agent has 2 NIC, admin and backup. Admin network is not reachable for the VSA proxy. There are 2 DNS records for the media agent.mediaagent.domain.net and mediaagent.backup.domain.netNot sure if it matters but the media agent is registered in the commcell with the admin hostname, mediaagent.domain.net Anyway we have created DIP and backup networks so the VSA proxy actually tries to connect to the correct IP address. But in cvfwd.log I get the following: ######## ######## Switching fd=952 to non-blocking modeConnecting fd=952 to xx.xx.xxx.12:8403Completing connect() for fd=952Successfully connected to xx.xx.xxx.12:8403=> HTTP/1.1 POST xx.xx.xxx.12:8403ERROR: cvfwd_iot_wait(): Socket READ failed. Got READ error on ON_DEMAND control tunnel from "vsaproxy" to "mediaagent" via (xx.xxx.x.134,

Hi Team,So our team have made a temporary third copy that is syncing from our primary copy, and we want to stop the syncing because the storage of the third copy is already full.My questions are:Is there any way to stop the synchronization of my primary and temporary third copy without disabling the Third Copy?  If I disable the active status of this third copy, will I still be able to restore backups from the third copy?

Hello community,We are try to configure SAP MaxDB backup. We have completed client installation and instance configuration, but we facing errors related to pipes / streams.Backint, param and streams are configured according to following guide:https://documentation.commvault.com/2022e/expert/22205_configuring_multiple_streams_for_backups_and_restores.htmlDuring backup (from Workflow) we are getting the following error:Error Code: [19:857] Description: OK ERR -24925,ERR_PREPARE: Preparation of backup operation failed Can not create pipe '\\.\pipe\pipe_mem1'. (System error 13; Permission denied) Source: cv*****, Process: Workflow Please for your feedback,Nikos

Can i apply the same license after doing a hardware refresh. ( new hardware and os) what parameter is license tied to. Is it ip address or name or serial number

What is the difference between “DDB Last Verified On” and “Existing Job On Disk and DDB Last Verified On”?   Since there is not option to start a job that don’t verify existing jobs on disk? There is a Quick and a non-Quick verification job, but both of them verify existing jobs on disk.  

Hi, is it possible to replicate data (files and directories) on volumes larger than 64 TB (Windows)?VSS has a limitation of 64TB volumes. Can I disable usage of VSS for replication?Regards,Lukasz

Hi,we would like to backup and restore physical windows clients. Do we need 1-touch server licenses in order to do that? Thanks!

Hi Vaulters, We have all our Storage policies Primary copies being backed up to our main backup Disk Library while the data being Deduped. We acquired a new Tape Library and wanted to use it as a storage for secondary copies, i.e., we want to create a secondary copy for each Storage Policy using the Tape Library. Our main concern is the Deduplication, how the secondary copy to Tape handles the Deduplication on the Main disk Library ? Does the Dedupe cause any issue ? Regards.

Hello, we use CV11.32.35. I have activated File Indexing for Virtual Machines at the VM Level only for one VM.Yesterday the file indexing job was failed I have resubmited the job in commvault console but I don’t find any resubmit option in command center.  Can anyone tell me where I can find the resubmit button for a failed file indexing job in command center? Thanks Roland