Self-Hosted Q&A

Have Article IDs and the “article?p=” functionality been dropped from documentation.commvault.com?

I have a backup request to backup a new file share location (a file share) that handles image files (not sure of type or format). Currently the size is about 500 GB (number of files is unknown at this time), but there is some talk of it becoming larger to possibly > 10 TB (or ultimately “many new files being constantly moved in and out of this folder at regular times” vs total size of the folder). We are backing up a lot more than this of “unique data” across the systems so 10-20 TB is not a huge amount of “new unique data” being backed up, but its enough to make me reconsider just adding it without some thought.Currently all of my backup storage policies use DDB’s (we have a few).  I did not set any of the storage policies we have up, just inherited it all.If I used our ‘standard” storage policy for our file shares (that all use DDB’s), would the (possible) size of > 10 TB of image files blow up my DDB’s or cause some unintended consequences to the DDB (as the data will likely n

Question: I’m wondering if Commvault can be made to “auto retry” backing up a database if there are certain types of errors (when the database is online, and other DB’s are able to be backed up, just some failure occurs with a single DB)Why: We have been having some issues with backing up MSSQL DB’s and its very intermittent. I know “find out what the connectivity/issue is” is probably the right approach, but time and rarity keep this from being a priority. People have asked “Can CommVault just retry?”Example:2 Db’s had failures in a backup of a MSSQL instance with about 50 Db’s in it. Error 1 = “Error encountered when closing the virtual device. Please see SQL Server vdi.log for more details.”. Reasoning for retry: In this case it appears there was some sort of disconnection (somewhere, somehow) for just this single DB when the backup ran.  This would be a case where I would want CommVault to try again maybe 1 time after x minutes or something, as the DB is online, just something happ

As with many I have tried to move as many clients to plans as possible. Fail seems to be the word of the day when you have 4 very large (NFS shares) subclients all associated with the same plan and we need to schedule Full backups on specific days of the week due to when those subclients have data written to them throughout the week. Basically we want week fulls but never on the same day as getting a full completed on all 4 subclients in the same day is a non-starter as is getting that copied to the remote site within 24hours. So, since we don’t want to rely on the auto-magik synth full scheduling but really pull fulls from each of those shares, staggered every other day (more or less), and there is no way to simply decouple the schedule policy the plan created for those subclients, do I need to remove the plan from each subclient, then assign schedules and manually re-assign the storage policy of that original plan or is there a more elegant way?I don’t see groups and blackout windows

I was wondering if Data Domain Virtual Edition is supported or not? I could not find any documentation other than DD 7.6 support.

Hello  I receive a failure when I want to change the location of DR backup from local drive to network share:“failed to set [backup metadata folder] for DR backup with error [create directory failed ]”what can be the solution for that ?The library have all the permissions.

Hi I have this customer that are using Commvault version 11.32.xx. And this customer only support snmp traps version 2. And when I am looking to configure the snmp traps inside Commvault, I can only see version 3 support. I am fully aware of the security issues with other version of snmp traps, but is there any way, you can configure Commvault ver. 11.32.xx to use snmp traps version 2?Many thanks in advance!

Hallo CV Community, we have got two tapes which are in the Media Group ‘Catalog Media’ but when the job is running to catalog this media we got this issueError Code: [62:2158]Description: Failed to initialize catalog operation for media.Source: s190a0010, Process: LibraryOperation We are also not able to move them to an other Scratch Pool. We can view the content of the media tapes. We have got write protection hardware based on the tape drives active (switch on LTO6 tape). Any ideas to solve this issue with the catalog operation? BRPhilipp

Hi folks-One of our media agents was upgraded in error by a colleague to 11.24.56, while our Commserve and every other MA in the org is running 11.20.50. This misstep broke Aux Copies for the media agent that was upgraded.I opened a case with Commvault some time ago, and the engineer assigned told me the only solution was to upgrade the Commserve to 11.24.56. That’s just not possible for us presently for a number of reasons.My question is has anyone ever rolled back a major release update successfully on an MA? Or do you otherwise have a solution to what we find ourselves in here? I tend to believe the CV engineer and concede we’re stuck, but considering this particular MA is backing up only AD data in a very small domain, if there is a way, this might be the time to consider it. The risk is minimal.Thanks 

Team, we have a centralized private metrics reporting server that I just configured. I need to run a report to test that it’s successfully reporting on data from the (successfully registered) child commcells. What would be a specific report to run for this ? I ask because I know some of the reports will only report on the local centralized private metrics commserve itself. 

Hello,I have 11.32  commserve and I want to upgrade my vcenter to 8.0.2 Does 11.32 commserve support vcenter 8.0.2?Thank you 

Hello,I have Storage policies configured like this :first copy on storage diskssecond copy on storage disksselective Monthly Full copy to tape scheduled last day of the monthselective Yearly Full copy to tape not configured yet  Storage policy and copies Storage policy Copy to tape Monthly property General Tab Storage policy Copy to tape Monthly property Selective Copy tab Schedule policy run each end of the month (associated with storage policy copy Monthly_Tape)  I want to know what the  : Wait until the current period is over before selecting a backup for this time period do.I don’t know if I have to select this or the previous one : Select most recent job if there are no more full backup schedules in current periodI found documentation be not clear to me. Thanks ! 

Commserver production failover is taking long time at Perform Last sync up before failover

Hello!I wish You all Happy New Year! I'm coming with a question.In our Environment we do have a escalation process for failure backup based on commvault trap sent to monitoring software. This trap is based on this configuration:   For now we do have that one Alert configured for the whole Environment, but we would like to separate it for Production and Test server. This will be done by setting two different alerts based on “subclient” name: Equal, do not equals, never mind we will play with it :) But a problem is that our monitoring software is not able to apply different escalation rules for a trap content, only by its “type”. And since at the very beginning of configuration I choose Category - Job Management and Type - Data Protection, no matter what I will configure later always the same “trap type” will be sent.In monitoring tool it will always come as this type of trap: “simpanaAlertDataProt”I would need to create separated trap type for Test servers and failed backup for them. Is

Afternoon folks,We have backup jobs sent synchronously to a AWS S3 bucket which uses Deep Glacier as the storage class, we need to move the 6 months worth of backup jobs (for a particular storage policy) from this Glacier bucket to an AWS S3 standard (hot) bucket so that we have the data readily available - is this possible and what are my options please.

I'm working on a POC project to enable the Commvault SQL plugin on the latest SQL Server Management Studio. I have two questions:The Commvault documentation specifies SQL Server Management Studio (SSMS) 18 as the supported version for the Commvault SQL plugin. Is it possible to use the current version plugin in latest SSMS 19 version? I'm unable to find a download link for the CvSQLAddInConfig.exe plugin in the documentation. Could you please provide the reference for downloading it?

System state backup is getting failed even VSS writers are stable. server reboot and Service restart also not resolved the issue. Failed to create VSS snapshot required to run system state backup. System state backup is skipped. VSS error [[0x80004005 2147500037] Unspecified error]. Please refer VSS Event logs for more details.

i would like to know the sync time for the hyperscale x hardware status , we have removed network card from nodes but it doesnt reflected in the command center same time , it took around  a day to update , is there any way to get it same time 

what all are backup type possible from exadata oracle .linux 8os image level backup is possible ? i can see only  below for detail regarding  exadata How do we configure backups on Oracle Exadata Database machines?In order to back up Oracle Exadata machines do the following: Install the Oracle agent on all the Exadata nodes. Create a RAC pseudoclient that includes all the Exadata nodes. Run the backups on the pseudoclient. The backups are performed using RMAN scripts. MediaAgents cannot be installed on Exadata database machines. They communicate with the Exadata nodes using an InfiniBand network during the backup.

i am user in the master group and trying to delete a client or retire a client , approval sending out , i disabled below workflow ,restarted service still its happening  

We currently have the problem that the backup is no longer running on 2 VMs. Hard drives need to be consolidated. If this is done, 1 - 3 backups will run through and then it will run into the same error again.Error Code: [91:399] Description: The virtual machine [cs-at00-201] reports that it has virtual disks that need consolidation and this could not be performed automatically. In order to prevent a further buildup of delta disks and possible stability issues with the virtual machine, further backups of this virtual machine will not be performed until this condition is corrected. Check if there are any locks on the virtual disks or if the disks are still attached to a backup proxy. [] This all happened after the update to 11.28.86. Before the update, the jobs ran without errors. The consolidation only affects the VSA Agent and one other VM Automount on the VSA Proxy is enabled.

Good afternoon,I hope you can help me, the version of Commcell that I have is 2023E - 11.32.35, the error that I will describe also applies to the latest version 11.32.38. I have enabled MFA for a specific group, not for the admin. When that group enters from COMCELL successfully, they receive the MFA (PIN) to their email. TThis is an example of the email that arrives in your email. When this happens I see in the SMTPManager logs that it sends correctly and I have detected that it uses the DLL "ChilkaDotNet46.dll" located in the path: \Commvault\ContentStore\BaseSo the behavior is as expected and works fine for me. However, when I log in from the web console to obtain the PIN (MFA), I never receive the email with the PIN.I have checked the SMTPManager log and it refers to the Chilkat license having expired. I started checking and found that it uses the ChilkatDnCore DLL, version 9.5.0.94, located at the path:  Commvault\ContentStore\WebServerCore  Users specifically need this functiona

Hello .I tried to install agent virtual server on oracle linux 8.9 with commvault 11.20.150and I receive a message this message : what can I do to solve this issue?thank you .

Hi Community, Hope everyone is doing well. While integrating our newly installed ORACLE DB server, we came through some concerns regarding the appropriate schedule that will be assigned to the server.The DB backup will have two subclients : DATA + Archive Logs.Our intentions are to perform FULLs of the DATA and frequent ArchiveLog backup (each hour). The concern is about the Archive logs, has the backup to be run each hour to be a FULL or Incremental, or should we create a specific schedule policy for the archive logs and set inside it two schedule patterns (for example one full daily and other Incrementals the rest of the day) ? Recommendations regarding the scheduling of the backups would be appreciated. Regards.

Hi, I inherited the Commvault environment and the Commcell Console uses an AD service account to authenticate logins. Because the service account password does not meet our AD password requirement, I’ve changed it to a new/more complex password. However, I did not update it in Commcell before I logged out. Now I can’t log in any more. It gives an error “Failed to get properties for user [domain_user] in Commcell Console and in qlogin:  “qlogin: Error 0x103: Failed to get properties for user [domain_user]”. Is there any way to update it? I can’ change the password to the old one because it does not comply with the AD password policy so it refuses to accept the old password. Thanks.