Self-Hosted Q&A

System state backup is getting failed even VSS writers are stable. server reboot and Service restart also not resolved the issue. Failed to create VSS snapshot required to run system state backup. System state backup is skipped. VSS error [[0x80004005 2147500037] Unspecified error]. Please refer VSS Event logs for more details.

i would like to know the sync time for the hyperscale x hardware status , we have removed network card from nodes but it doesnt reflected in the command center same time , it took around  a day to update , is there any way to get it same time 

what all are backup type possible from exadata oracle .linux 8os image level backup is possible ? i can see only  below for detail regarding  exadata How do we configure backups on Oracle Exadata Database machines?In order to back up Oracle Exadata machines do the following: Install the Oracle agent on all the Exadata nodes. Create a RAC pseudoclient that includes all the Exadata nodes. Run the backups on the pseudoclient. The backups are performed using RMAN scripts. MediaAgents cannot be installed on Exadata database machines. They communicate with the Exadata nodes using an InfiniBand network during the backup.

i am user in the master group and trying to delete a client or retire a client , approval sending out , i disabled below workflow ,restarted service still its happening  

We currently have the problem that the backup is no longer running on 2 VMs. Hard drives need to be consolidated. If this is done, 1 - 3 backups will run through and then it will run into the same error again.Error Code: [91:399] Description: The virtual machine [cs-at00-201] reports that it has virtual disks that need consolidation and this could not be performed automatically. In order to prevent a further buildup of delta disks and possible stability issues with the virtual machine, further backups of this virtual machine will not be performed until this condition is corrected. Check if there are any locks on the virtual disks or if the disks are still attached to a backup proxy. [] This all happened after the update to 11.28.86. Before the update, the jobs ran without errors. The consolidation only affects the VSA Agent and one other VM Automount on the VSA Proxy is enabled.

Good afternoon,I hope you can help me, the version of Commcell that I have is 2023E - 11.32.35, the error that I will describe also applies to the latest version 11.32.38. I have enabled MFA for a specific group, not for the admin. When that group enters from COMCELL successfully, they receive the MFA (PIN) to their email. TThis is an example of the email that arrives in your email. When this happens I see in the SMTPManager logs that it sends correctly and I have detected that it uses the DLL "ChilkaDotNet46.dll" located in the path: \Commvault\ContentStore\BaseSo the behavior is as expected and works fine for me. However, when I log in from the web console to obtain the PIN (MFA), I never receive the email with the PIN.I have checked the SMTPManager log and it refers to the Chilkat license having expired. I started checking and found that it uses the ChilkatDnCore DLL, version 9.5.0.94, located at the path:  Commvault\ContentStore\WebServerCore  Users specifically need this functiona

Hello .I tried to install agent virtual server on oracle linux 8.9 with commvault 11.20.150and I receive a message this message : what can I do to solve this issue?thank you .

Hi Community, Hope everyone is doing well. While integrating our newly installed ORACLE DB server, we came through some concerns regarding the appropriate schedule that will be assigned to the server.The DB backup will have two subclients : DATA + Archive Logs.Our intentions are to perform FULLs of the DATA and frequent ArchiveLog backup (each hour). The concern is about the Archive logs, has the backup to be run each hour to be a FULL or Incremental, or should we create a specific schedule policy for the archive logs and set inside it two schedule patterns (for example one full daily and other Incrementals the rest of the day) ? Recommendations regarding the scheduling of the backups would be appreciated. Regards.

Hi, I inherited the Commvault environment and the Commcell Console uses an AD service account to authenticate logins. Because the service account password does not meet our AD password requirement, I’ve changed it to a new/more complex password. However, I did not update it in Commcell before I logged out. Now I can’t log in any more. It gives an error “Failed to get properties for user [domain_user] in Commcell Console and in qlogin:  “qlogin: Error 0x103: Failed to get properties for user [domain_user]”. Is there any way to update it? I can’ change the password to the old one because it does not comply with the AD password policy so it refuses to accept the old password. Thanks.

Hello,have anyone experience with backing up VMs when VMware Native Key Provider is beeing used?One of our customers is thinking about encrypting the VMs for security reasons. From what I saw in the documentation the VMware Native Key Provider is only working for VMWare infrastructure products.I am not quit sure how this will impact the backup regarding to, ddb increase, if the data will be browsable with/without an agent installed.Any thoughts about this topic?

Hi Team,When the pre-post script is run, does Commvault only look at exit code=0 or exit code=1? Are there any other exit codes we can check?

I have comcell server which takes backup of all my Physical and Virtual Machines. I have few servers which are on DMZ network and cannot connect to comcell server. I have setup a Virtual Machine. Which has access to both DMZ network and Comcell. Can I use this server to take backup of the DMZ network servers. if so what all are the requisites?

Hi all, We’ve got SharePoint Server 2010 on Windows Server 2008 R2, and the CV agent is currently on version 11.24. After upgrading to 11.32, backup keeps failing with the following error:Error Code: [27:209]Description: Failed to Initialize necessary components. Please look into logs for details .Process: CVSPScan CVSPScan.log:4012  1     01/16 12:18:42 4419945 CVSPServerFactory2013 CreateInstanceFromAssembly - Exception creating instance CVSPDocServer2010Namespace.CVSPDocServer2010 from CVSPDocServer2010 - System.InvalidCastException: Unable to cast object of type 'CVSPDocServer2010Namespace.CVSPDocServer2010' to type 'CVSPServerInterfaceNamespace.ICVSPServerInterface2013'.   at CVSPServerFactoryNamespace.CVSPServerFactory2013.CreateInstanceFromAssembly(String assemblyName, String typeName)4012  1b70  01/16 12:18:42 4419945 InitializeComInterface() -  Instance created successfully :D4012  1b70  01/16 12:18:42 4419945 InitializeComInterface() -  Instance creation failed :(4012  1b70  

Hi Vaulters, Our customer had some concerns regarding two DR scenarios, in which your guidance would be much appreciated. Below both scenarios :In case of loss of a MediaAgent, how can the data be restored from the storage bay ? Do we have to install a MediaAgent from Scratch ? Knowing that we have a second MediaAgent. In the same case, how about DDB, can it be rebuilt from the Storage Bay backup images ? Our customer also has secondary copies for each storage policy on Tape, how can they restore the data in case of a complete loss of the Infra (Only Tape library remaining) ? Is there any way to rebuild the CS from the tape ? Same for the MediaAgents ?We heard about Commvault’s Media Explorer, but didn’t get what it does exactly, and if it is the main solution for rebuilding the CS et MAs metadata, is it compatible for Tape also ? Kind regards

Hi,Good day.We need your expert recommendations on this matter.Just wondering if there are specific parameters on IBM i (client) or Commvault that we can modify to improve our IBM i backup simulation. IBM i Test POCPower 8 running IBM i 7.4 on external storage SAS drivesNetwork: 1x4 ports 1GB (aggregated) but planning to use 10GB in the actual environmentCore: 0.8Memory: 16GBDisk: 84x150GB Current Backup Parameters and Scenario:We tried to run *ALLUSR subclient with 6.5TB capacity and took about 15hrs to finished.SAVE WHILE ACTIVE *NONumber of readers: 8Network agents: 4Compression: On the storage Your inputs are very much appreciated.Thank you.

I upgraded from 11.30.80 to 11.32.35 and lost access to the Command Center.  After the upgrade, Chrome started reporting “Your connection is not private” and “the website sent back unusual and incorrect credentials”.  Even though my certificate was still valid, I had my network guy generate a new commandcenter.pfx file using the same password as the old file.  I copied the file to D:\program files\commvault\ContentStore\Apache\conf on my web server then stopped and started Tomcat.  Now when I attempt to go to Command Center now, I get: 404 Not Found.I *suspect* this is more of an upgrade issue than it is a certificate issue.  Does anyone have any suggestion on what to check?  I found this post which had the same problem but what worked for them doesn’t seem to help me.  If CommVault staff see this, I have ticket 240112-474 opened but don’t seem to be getting any response.Ken

Using continues replication for a number of VM”s. Some TB’s large. Question is this.When a failover is done. Does it take up double the space? Like is a whole additional VM created and the ‘replicated’ VM still existing in VMWare? Example: Live Syncing 1TB VM.-Failover-Do know hove 2TB of space used on the datastore?

Hello, I need to take intellisnap snapshot backup of oracle/sap oracle database once a day with no backup copy.If i just schedule default subclient (selective online) and not schedule archive subclient, will there be any issues during recovery? Thanks 

i have used an account which was part of master group for all commvault configuration . later i have customized the permission of this user to minimum. does this affect any configuration which i was perfromed before 

Hi team,We wonder if there are any benefits with run incremental backup before synthetic full [VMware] ?

HelloI created clients tags.Then I have a dynamic group of clients in V2 indexing which group together these tagged clientsWhen I create a Schedule to backup the entire group, the backup does not start.Do you have an idea ?Thanks

Hi,Just a quick question on the Bonded Topology for HyperScale X Reference Architecture.I can see from the BOL that the Storage Pool IP Address should be resolvable to the CommServe server !! Is this a new setting ? I have seen HSX config’s where the storage pool ip address is on a 192.168 range and the CommServe on a 10.10 range with no second nic for a 192.168 range. Thanks  

Hello,Could you say please, if I have Cloud storage in Azure, it is accessed by local MA with local DDB.Are there any optimization's during direct restore from cloud? I mean, if you have 10 TB application , that consumes 3 TB of cloud storage due to deduplication optimization's, how big amount of data will be read during restore?Thanks!

Hello,I have a client that is backed up as a virtual instance plus a native SQL agent. Now I’d Like to change that and remove from virtual and add a File&Systems agent. Though it seems it is already installed, as seen below, but I don’t see the agent under the client.Is there a way to add the license for it? I can’t reinstall it it seems since it’s already there? Anyone know how I should proceed?BRHenke      

We are currently looking into enabling the PassKey feature for one of our ‘Companies’ associated to our Multi-Tenant CommCell.The feature meets all the requirements to allow us, as the MSP, to support the customer from a BAU perspective without being able to view the sensitive data we will be backing up.However, I need to explicitly know that if the customer who will hold the Passkey loses this, can it be recovered from the CSDB?The customer will enter the passkey via remote session so as the MSP we will not have any record of it but need to be able to provide a solution in the event they misplace the Passkey.Thanks in advanced