Self-Hosted Q&A

Hi All,i’m using Commvault from several year. I‘m used to work with the Commcell Console but the command center become very useful and simple for commcell administration.for new customers (not on hyperscaleX) i would like to only make them use the command center because it’s easier to use than Commcell console and also ,comparing to other product, the commvault “complexity” should not be an argument anymore.in the command center some advanced configurations seems to be missing.how to configure a media agent gristore in the command center ?thanks in advanceChristophe

We’d like to use Auto recovery for Azure VM, replicate Azure VM from region 1  to region 2, may I know how it workes? Create Azure VM snapshot then replicate to remote site? or streaming backup and replicate to remote site.

Hi, When I fully backup an instance using the XtraBackup utility, the tables are locked and the DB cannot be accessed.How can I fix it?   ​​​​​​ 

Hi all,I’m about to renew my license and intend to increase it for the first time.I’d be happy if anyone can help with questions or direct me to a thread where it was already answered. Have VM Socket licensing that I understand is deprecated and at some point will be turned to 10 VM pack license although it’s perpetual license. Is that true? when will existing license will be turned to VM packs? I heard around 2025 If socket license turns to VM packs, what is the ratio I should expect will remain? for example, one perpetual socket license turns to X VM packs? if so, how many? I have 2 SKU almost the same. can someone explain the difference?Commvault Complete Backup & Recovery for Endpoints, Per User    CV-BR-EPCommvault Complete Backup & Recovery - Per Front-End TB    CV-BR-FT and:Commvault Complete Backup & Recovery for Endpoints, Per User    CV-BKRC-EP-11Commvault Complete Backup & Recovery - Per Front-End TB    CV-BKRC-FT-11  thank you all in advance!

I am planning on implementing 2FA (probably with Microsoft Authenticator) on my Commserve (not Metallic).  Has anyone done this and are there any “gotcha’s” I need to be aware of.  I would only want 2FA for domain users not my local commvault admin account. Thanks

Hi,we would like to have an environment consisting of one Active CS host in the production site and one Standby CS host in a DR Site. Also we would like to enable automatic failover. And CS host will act as proxy for the client. Commvault documentation, at least for me, is not clear about all the ports that we need to open.Could you please help me find out?I understood that ports 8405 and 8408 and also 8090, 8091, 8097 for HAC needs to be open between the two CS, both direction.But I’m not sure which ports I need to open from the clients to both proxy CS.In the documentation it says “If the SQL clients are used as the proxy, verify that all the clients in the CommCell environment can communicate with the port and hostname of the SQL clients in both the active host and the passive CommServe hosts.” https://documentation.commvault.com/v11/essential/106081_planning_for_commserve_livesync_setup.html Thanks

Some Background - I’ve worked off and on with Commvault over the past several years and we currently are migrating data from a cloud-vendor back to on prem.  The question I have is about a behavior I’ve never noticed before, but is probably from a lack of experience staring this closely at jobs as they run rather than something going wrong.  I just want to understand it.The AUX copy that is currently running has 2 streams remaining.  Last Friday 11/22, those two streams showing the following information:STREAM 1:Data to be Copied - 4.06 TBData Copied - 263.63 GBSTREAM 2:Data to be Copied - 926.14 GBData Copied - 221.9 GBThen this morning I log in to check up on the job and those same streams now show this:STREAM 1:Data to be Copied - 3.43 TBData Copied - 575.65 GBSTREAM 2:Data to be Copied - 842.33 GBData Copied - 298.26 GBOver the past week as I’ve been monitoring these two streams I’ve noticed these numbers shift in a way that the “Data to be Copied” amount shrinks and the “Data Copi

Hello,When retiering a Windows cluster that is backedup with commvault cluster client. Is it just to retiere the nodes or is there anything additional that is needed? BRHenke

Hi Community,I can’t find anything therefore in the commvault documentation or somewere else.Does Commvault support the Oracle Easy Connect Naming Method?https://docs.oracle.com/en/database/oracle/oracle-database/18/ntcli/specifying-a-connection-by-using-the-easy-connect-naming-method.html#GUID-1035ABB3-5ADE-4697-A5F8-28F9F79A7504Thank you for answers.Tobi

Hi, Like my name state, I’m quite a beginner so please bear with me.I’m writing this after finding a similar post answered more than a year ago that didn’t quite answer my own question.https://community.commvault.com/self-hosted-q-a-2/average-throughput-information-read-write-network-ddb-lookup-meaning-2854 I have this job that backup a SMB File share running on my media agent. The file share contains RDS Profiles and HomeDirectory so it contains millions of relatively small files.The job has been running for 3 days and it’s ETA is at least 7 days.The Job details / Progress tab / Load portion says : Read 98% Write 0.07% Network 0.47% DDB Lookup 1.30% with a current throughput of 0.001 GB/hr. I have no idea where it got the Average Throughput from because I’ve never seen it over 1GB/hr).The Subclient job setting / Advanced settings / Performance tab / Number of Data Readers is fixed to 10 data readers. My questions are :Read being that high and others start so low, does that means the b

Does Commvault backup the nfs mount path in the Vm while backup...? do we need to add any additional settings..?  if the backup is failed due to Error “ scasi-0-nfs share is not accessible”. how would we troubleshoot it. what are the basic steps to check first? 

So… this is probably a stupid question but…I’m a long time CommVault client and I’m slowly switching from the java GUI to the Command Center.  This week we installed a new AD server so I went into CC, created a backup plan, and installed the CV AD client on the new server.  Now I want to run a full backup but… there doesn’t seem to be any way to do that.  When I go to Protect > Active Directory, I see the new server but there’s no option in the Action menu to run a backup.  Am I missing something? 

Do we have to enable the worm copy from Commvault side to have the backups stored on the Azure immutable containers with Deduplication that will be sealed in a set of intervals?

Hi!  According :  https://documentation.commvault.com/2023e/expert/22355_configuring_sap_hana_system_replication.html “The order must be the primary node and the secondary nodes.”  How to change node order from webconsole? I can select nodes but not set up the order :  From java console node order can be switched using arrows :    Thanks. 

hello,         I am presented with the need to install FREL on an existing VM with the operating system already in place, a task I haven't tackled previously. Admittedly, my proficiency in Linux is currently a work in progress. Here's my understanding so far; however, I humbly seek your guidance to navigate through this process more effectively. first we install MA and VSA on Read only mode.Ensure that RPC services are running (rpcinfo -p / Systemctl status rpcbind).from point one where what exactly need to be installed filesystem ida…?(if yes should i install it read only) point 4 will i get those options on Linux in that path…??  point 6. is that script preconfigured….?

Hi,May I know if there is a reference link on how to setup the following media agent configuration below? I tried to check on their site but seems that part is not availableActive-Standby Media Agent setup Acvtive-Active Media Agent setup

Configuring Cassandra client in our environment and the Engineers want to create a Service Account for CV backups with Cassandra.  However couldn’t find a doc on minimal permissions needed for backups and restore, anyone know if one exists?

I’d like use Auto Recovery for Azure VM, only find article to introduce how to configure it. could anyone guide how it works?create snapshot → backup copy to local cloud library → AUX. to DR site cloud library→ restore as new disk?

We are planning to upgrade to 11.32 version for our Unix media agent server(physical)Kindly help us to know about compatibility  with below details   Model:                  "ia64 hp Integrity BL860c i4"   Machine serial number:  SGH413E1M5    OS:HP-UX B.11.31    Platform:ia64  

Good morning guys!Doubts best practices for removing a VM from the backup routine.Would it just be disabling it in Activity control or using retire?

Hello,Currently working on a hardware refresh. Old server is CV 11.16. New server will be CV 2023e. Took a DR backup of the old server and tried to restore it on the new server using the Recovery Assistant but i’m getting error during the “Check and Upgrade database as needed”.CSRecoveryAssistant.log shows:21212 5     11/23 13:54:11 ### ### ### - Upgrading database commserv21212 5     11/23 13:54:11 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname CommServer -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 21212 5     11/23 13:54:11 ### ### ### - Executing process: [DatabaseUpgrade.exe]21212 5     11/23 14:06:19 ### ### ### - Error: Execution of process [DatabaseUpgrade.exe] exited with code [2]21212 5     11/23 14:06:19 ### ### ### - Error: Failed upgrading database commserv. Ch

We have restored a few.mdb and other log files from the system state backup. The files have been restored, but a number has been added to each file. Please refer to the PFA snapshot for reference.   

Hello, Over the last few months, we have adapted the Command Center so that our customers can now set up and carry out backups independently. Agent is offered via the Download Center. Installation and assignment to the corresponding company is carried out via the AuthCode. It all works so far. Only if the customer wants to create a user for backing up a database, for example, do we receive the following message:Failed to verify user [eos\SVC_IMVPMS5J_SQL_RW] for instance [imvpms5j]. Verify that services are online and with the correct user name and password.If I then enter the same data via the console as an admin, it will be saved and the backup can be carried out.Has anyone had these problems or is it possible that the permissions are not yet correct? Who might have a little more experience in this area and could help me here?RegardsThomas

Hi, When performing a NAS (LFS) restore of an NFS mounted on a Linux system, files owned by root are restored with owner nobody. Any suggestion.

hi guysi want to enable the “Managed Disk Space for Disk Library greyed out” via policy copybut the option his greyed out , even if I'm trying to change or edit the rest of the option i cannot enable it. any suggestion what we can do? thanks