Self-Hosted Q&A

We have following Scenario:WORM CLoud Libary Storage Policy with Primary Copy 30Days Retention + Selective Copy -> AllJObs to "Worm Library" with 7 Days Retention Workflow Enable WOrm run -> 7 Days Retention / 7 Days Seal DDB / 14 Days WORM LockEverthing is correct set by WF and is working asexpected LockDays set correct, Sealing happens after 7 Days, but the old Sealed DDBs get not cleaned because the Index Jobs get not cleaned of it although the Retain Until Date is fullfilled.I could not find any hint in documentation or elsewhere how to handle Index Jobs in Combination with Immutable Copy. Has there anyone experience or missed I something.Everthing would be helpful. Thx & BRMarcel

Hi Team,In our Infra we have facing one issue in commvault backup solution,Our Commvault backup infra having 3 media agent, while running the auxillary copy backup jobs it will take only  one media agent for both source and destination.Some times all the auxillary copy jobs are hang state and failed the jobs, and every time we need to reboot the media agent then only auxillary jobs are work, I am looking for any solution and suggestions for this above case.

Hello everyone,I have a storage policy with three copies:Primary on disk at my main data center Secondary on disk at my DR site Secondary on Metallic cloud storageFollowing the failure to restore a production system last week it was found that none of my copies had verification enabled.  My question is:  Should I turn on verification for all three copies?Any recommendations would be appreciated.Ken

Hi allI’m having the same issue as discussed in the below conversation but my setup is a little bit different.  I am using a NAS clientinstead of a file system agent. Some of the sub-clients are greyed out and I see this is because the OnePass check box was checked (Archiving is not set). On unchecking it, the ‘Full’ backup option is still greyed out.This only applies to the sub-clients that had the OnePass checkbox enabled.There is another NAs client configured to the same shares which handles the Archiving jobs, but don’t think this would cause the issue as I can run Fulls on the unchecked sub-clients.There is no option to set ‘Object Based Retention on this type of backup configuration, so not sure what else could be causing this issue? 

Hello,We have set up a WORM S3 library in Commvault, specifically for the purpose of second copies. Commvault advises against performing DDB verification on cloud storage. I'm curious if it's possible to start a recopy (in case of bad chunks) for this WORM configuration. If so, I'd like to clarify whether, once the recopy is finished, the job will continue to use the same job ID in the S3 immut storage but will reference the newly copied objects, then removing the references to the previous objects associated with the same job.Furthermore, since we're dealing with immutable storage, how to ensure that the new objects (those that have been recopied) maintain a link or reference to the same job ID within the S3 immutable bucket coz the metadata of the same job also being locked in the first place can't modify or delete. thanks

I can't make a new one MySQL server commServer Version 11.28.79, error in processing message. Please check evmgrs.log for more details

We want to know the list of Commvault Event Codes, Severity, Program and Description.It may helpful for troubleshooting of CommServ, backup, restore issue.

Hi,I have a question, how i can create custom report job summary on the command center When i custom always see error update permission was denied on the object ArchMediaSize database HistoryDB, schema dbo. I login on command center with Account administrator. Any ideas?

Hello community,I hope somebody can help me working around a problem we will have for some time.We have an Azure based Media Agent which is very short on memory. It will take some weeks before we can expand it but, in the meanwhile, Commvault processes restart and the DDBBackup often fails.Is  there any way to reduce the memory used by CV processes, even slowing down a little bit the backups? I mean something like reducing the readers or similar. Thanks a lotGaetano

Hello dear community, I have a customer currently running VMware IntelliSnap backups on NetApp. Problem is that they cannot update their NetApp to the latest Active IQ version as it is not supported by Commvault. And this happened several time in the past, where they had to wait a significant amount of time for the latest version to be support (so they say). So they would like to move away from Commvault controlling the snapshots, but would like to still create backup copies of those snapshots.Is there a way for a proxy to mount snapshots NOT created by Commvault and still run a backup copy of it?Many thanks in advance for your input.

Hi Team, when we are trying to change the impersonate user, it is giving unknown error. any help will be great.  

Hello, We have a small problem with the Unusual File Activity.When an alert is displayed on our Exchange servers we can see that many files have been modified. However, we cannot see here which files have been modified or deleted. We had an Unusual File Activity alarm from one of the CommServe servers in the past and here you could see a graph and the list of affected files. So what is the reason that we can't see this information on the Exchange servers? Does the agent need to be extended with a module or something like that ?RegardsThomas

usually while creating schedule i select sql server agent for sql db backup and i get below option for transaction log  in the new version i am not getting this option any idea

Hello All!Our company already installed and using dell ecs s3 storage on prem.Is it possible, to setup a backup solution with hyperscaleX, to backup namespaces or some backets in specific namespace? Thank you,  Daniel 

we need to change commvault ,sql and DB installation path from C drive to d Drive , what is recommended way

Hello guys, we had issues with DR backups which were failing in the phase of “backup to disk”. We are using cifs share mounted under the D:\ drive and folder D:\DRBackup. As a test, I`ve changed the local drive to a real local drive D:\DRbackup_2 (no cifs share on behind). DR backups were running there fine. So I decided to change configuration back to cifs share mount, but I am getting the error:Failed to set [Backup Metadata Folder] for [DR Backup] with error [Failed to save Disaster Recovery Destination in CommServe database because of folder [D:DrBackup] is already being used for Disaster Recovery. ].When checking commserveDR.log I see several error messages, not sure where to focusCommservDR::getDbLogUsage() - Failed to get log usage with error [100] for database [Troubleshooting]EvLogs::GenerateRequestSummary() - XML UnSerialization failed for str [] errorCode=[XML Message unserilization failed]CommservDR::CopyFileImpersonate() - CQiDir

I'd like to ask you a question about commvault license sku.I want to know the difference between CV-DR-VM and CV-BKRC-VM10 SKU.No CV-DR-VM required for CV-BKRC-VM10 purchase?Do I need to purchase CV-DR-VM to use VMware Replication (LIVESYNC) capabilities? Or can I also use the feature with CV-BKRC-VM10?

All,The VM based backup of my Access nodes with VSA installed is failing with the backup trying to access the ESXi host over port 902 for NBD backup instead of Hot Add. These same Access Nodes are used to sucessfully perform backup and restores of other VM’s on the Hypervisors using Hot Add but fail their own backup using the same method. They are using same storage policy as the other VM’s and even triggering a single VM backup of one of the 2 of them fails with the same issue. Can VSA (Access Nodes) be backed up by VSA through themselves OR do I need to deploy IDA agent and back them up that way?  

good morning, i resell our commvault backup shared infra as a multitenant backup service to final customers (basic backup of windows/linux clients and servers, just fileservers no db or other).they choose between different retention policies, but all are quite the same, an incremental backup at day with retention of (15/30/60/120/365) AND a synthetic full each weekend (just in case the incremental chain got “corrupt”….).actually our customers pay for the TOTAL logical used space for their own backup.the problem is that longer retention periods costs much more in space AND price (a synthetic full each week for 1 year it’s a lot).they demand to have just something like a forever incremental, with 1 full at the begin on the chain of backup and conseguent incrementals, and every day the 1day full will “shift” do right to become the new full...(something like that so the no longer pay also for each week synt full).QUESTION:how can i lower

Hello everyone,I have an internal request to restore the OneDrive for an employee that left a few months ago.  When I connect to Command Center > Protect > Office 365 > OneDrive_V2 > and search for the requested user, I don’t get any results.  I know in the old Java GUI there’s an option to include “Deleted Accounts” when searching for Exchange mailboxes.  Is there something similar for OneDrive restores?Ken

Hello,I’m a DE integrating Commvault API to be ingested in our DWH for a customer.url = "http://<commserver url>/webconsole/api"payload = json.dumps({ "password": "<password>", "username": "<username>"})headers = { 'Accept': 'application/json', 'Content-Type': 'application/json'}response = requests.request("POST", url, headers=headers, data=payload)print(response.text)When I execute this code in order to receive the token, I’m getting}#34;errorMessage":"Access denied","errorCode":5How can it be fixed ?

Running version 11.24.116Hi, We’ve changed storage policy for some sql subclients. Now we can’t see the other storage policy we changed from. In the Storage Policy tab of Properties window.We also checked other subclients with the second storage policy set from start. The first storage policy can’t be seen there either. Is it a setting somewhere or is it a bug in 11.24.116?

Hi all!I have a problem. I can't restore the database after a backup. The backup itself goes through without errors, but when restoring the DB, the task freezes at 5% and after some time error 30:299 appears.Commvault ver. 11.23.42SQL server 2019.Volume DB 1.3 TB.Log File volume 255 Gb.What I tried:Increased time VDI 2700,I tried to restore it as files,I tried restoring to different servers.SQLiDA event id 1 error appears in the events file.Previously, this database was restored without problems. I do not understand what the problem is. The SQLiDA log file with an error is attached. Can anyone help?

Hi,i’m using Simpana 11.20.36 and try from VM guests files and folders a restore.Then i get this error:Browse failed due to error while mounting virtual machine: Internal error during Pseudomount of Guest disks.Then i try an relative actuall update and i get the same error.Can someone tell me what causes this error?RegardsDennis

Hello we were doing an NDMP restore of some CIFS files.The snapshot we needed is present on commvault, visible on the array and also on NEtapp. We are restoring from vault. NDMP credentials are configured both on priamry and secondary site. restore fails with a nonsense error: “Operation failed for path [/de04xxx022fsa01/v_c_msql_BD_PROD_VV_1/.snapshot/SP_2_3566761_348xxx_1694037804]Please check if volume [/de04xxx022fsa01/v_c_msql_BD_PROD_VV_1] and snapshot [SP_2_3566761_348877_xxxxx37804] exist. “I can browse easily from snapshot when using recovery in commvault. Files are visible. Snapshot is healthy. Different media agents were tested. When restoring i have checked the box “restore from snapshot” but also tried without checking the box. The issue is the same. We are restoring to the same SVM /machine/ but also tried to restore onto our Media agent but it failed to. I am wondering where is the problem. Have any