Self-Hosted Q&A

A few days ago, I created a new schedule policy for our Linux file server (which has about 377 TB of data), moving it from 3x daily incremental backups to 1x daily. Since then, the incremental backup job for this particular server has been in the “Scan” stage for 19 hours. The job does not appear to be hung, as the Job Update Time is updating regularly. Is switching the schedule associated with a subclient enough to prompt a rescan of everything? Is this normal behavior? Prior to this, the incremental backups would take between 3 and 7 hours. 

0365 has issue with discovery.  Are we able to MR upgrade client 10 11.28.76 while CS/MA is 11.28.44?

We’re investigating creating a virtual disk, attaching it to our Windows file server, and encrypting it with Bitlocker to use as a “restricted data drive” in order to meet requirements for our client data agreements. While looking into how Commvault handles Bitlocker encryption, I’ve found that the drive must be unlocked to be backed up, and that file-level browse and restore may/will not be possible, given that the data is encrypted. I have two questions:If the Windows File System agent is installed, does this allow for file-level backup and restores? How does deduplication work on a Bitlocker-encrypted drive?

Hi All,We have configured Network Share backup for FSx and would like to somehow detect if permissions for the credential we use are removed from folder and files in that folder are not protected any more. What we found in testing that Full backup gives an error if it encounters a folder with no permissions but Incremental or Diff not. Any ideas?Thanks 

Hello,I have some tapes not assigned to the good commcell, do to librairie with different partition.How can I remove the tape from commcell 1 and assign this tape to commcell 2 ?RegardsAlexandre 

Hi Guys, Anyone on commserve linux? Could you tell me if you are able to deploy any workflow? I am getting ‘Error connecting to workflow Engine on the console’...on cvd.log i see: “ Unable to connect to server: 0xECCC006F:{CQISocket::Connect(358)/ErrNo.111.(Connection Refused)}Nothing recent on the WorkflowEngine.log since the installation.Not sure if this is supported for linux commserve, though i do not see it explicitly provided in the limitations of commserve documentation.

Hello!Consider the following scenario:Oracle CDB DB named CDB01.Oracle PDB DB named PDB01Oracle PDB DB named PDB02Oracle PDB DB named PDB03 Customer wants to backup PDB01 only once and keep it for 5 years. So, subclient is created pointing to PDB01 only. Full Backup is made, including logs. Consider January 1st as the backup date. PDB02 and 03 need to be backed up daily. Then, a subclient is created, including PDBs 02, 03, CDB&ROOT and PDB&SEED (excluding PDB01). That sublcient is backed up with daily fulls. With 1 day retentions. I noticed that the backups for CDB01 (excluding PDB01) which are daily made, with 1 day retention are not getting pruned. Day retention and forecast report states that the CDB01 jobs are required (LOG_ RULE) by the PDB01 job (which previously ran only once and will be kept for 5 years). How to work around this situation?PDB01 needs to be backed up only once in its life and be retained for 5 years.PDBs 02 and 03, are backed up daily. And retention is o

Hi,“If I move a server to backup to a different plan, will Commvault force the next backup to Full?”

Hello. Will greatly appreciate your feedback/guidance here.  I need to enable intellisnap for subclients with the data on a netapp source. It’s vmware, and supposedly volumes that are “just volumes”: not nfs, not cifs or anything specfic to a particular application. The customer “doesn’t want NDMP in the environment”. I see in the NAS client there is, ndmp, nfs and cifs as options.  How can I configure the nas client to snap ‘generic’ or just ‘ad hoc’ volumes for lack of a better way to describe them without using the ndmp or nfs or cifs agents under the CV NAS client ? I am not seeing a way to do this. The storage policy is set up with a snap primary copy for the source and a vault/replica copy to a destination netapp. The customer doesn’t want ndmp used and doesn’t want streaming method used. Is this even possible ?Thank you! 

Hi all, i was trying to find out what might be the cause here but I am stumped… We are using netapp as HW, trying to do a ndmp intellisnap snapshot and it fails with below:Error Code: [32:392]Description: Failed to prepare snapshot. : [Failed to determine volume and path info. Error[0xEDDD0001:{CvNetAppArrayOps::determineVolumeAndPath(365)/Int.1.0x1-Connection failed. Error[Cannot log in to file server - no file server name has been set.]}]]Source: x, Process: vsbkp  I’ve checked the logs and I see that it logins to cluster and gets credentials for it..I have the cluster itself added to Commvault, also the SVM, but for some reason it fails.. 

Hi, I want to set up SAML for a customer who uses Azure AD as identity provider.SAML application has been configured in Azure AD and Identity server in CommCell too. However, logging fails. 

The drives holding our DDB are currently fluctuating between 85 and 95% full. We’re in the process of procuring larger drives to replace the ones currently in our mediaagent, but in the meantime…what happens if the drive holding our DDB hits 100% capacity?

Hello Community  Can Commvault back up the VMware SRM appliance/server? If yes, what is the process to do so? thanks

Hello community Oracle RAC :  (v19) CV: V11.28RAC has been set up with a configuration involving 2 nodes. The installation and configuration of the RAC setup in Commvault were completed yesterday. issue:  Can’t raise the "Log Threshold streams" value beyond 1. Within the Commvault log's "Backup" tab, 'number of archive Log backup stream: 3'  set for each of the nodes.I'm attempting to modify the "Log Threshold streams" value, aiming to raise it from 1 to 3. but, whenever I navigate away from the field or confirm the change by clicking "OK," the change is not retained. Instead, the value reverts back to the original setting of 1.I've reviewed the settings of other existing Oracle RAC configurations involving two nodes. In those cases, there are two archive backup streams allocated for each node, and the "Log Threshold streams" value is adjustable up to 4. thanks

Hi Team. Have a netapp a700 that has vmware datastores and cifs/nfs shares. I need to set up intellisnap and a storage policy snap primary (and a vault/replica copy of it) to do this. I have a specific storage policy for vmware and a specific storage policy for files. I’m currently working with the vmware policy first.  I’ve created the snap primary and the vault copy (with the snap primary as the source) the source and destination svm’s have been added and are confirmed correct. lifs and peering relationships set up. In a vsa subclient, I’ve enabled intellisnap and have selected some test volumes in ‘content’. The proper relationships have been configured for these between the source (a700) and destination storage (a netapp 8700) for the vault/replica. When I run a backup copy from the storage policy and also from the intellisnap enabled subclient I get the error “job will not be started. snap backup copy job does not need to run.”.  Can you kindly suggest what might be misconfigured

move clients  to new client group in commvault in bulk

Some great answers on my previous posts so trying my luck with this one! If the entire Commvault environment were to be destroyed,  CommServe, Media Agents, VSA’s deleted for example but DR backups of the CommServe Databases held on a functioning file server. Can Commserve be reconstructed, and the Databases reimported (thinking definite yes for this!) Same machine name and IP? The tricky one now! Can a Linux Media Agent be manually rebuilt (yes) BUT can it access and use backups that were written to a NFS share by the previous Media Agent? Obviously, all Index Cache and DDB database that was on this machine will have been obliterated OR may actually be also backed up on the same NFS share by the scheduled DDB, index server backups that will have run.  Lastly the actual CommServe, Media Agents and VSA components will also have been backed up by Commvault in VM based backups and also held on NFS storage. Can these be resurrected from the dead?Is there a flow chart or process on how to a

Hi guys,I’m trying to deploy FSO following the official online documentation of Commvault but no luck.From guided setup during the wizard, I’m able to configure successfully the index server, but when I try to set up the inventory I’m getting following error:{"errorMessage":"Failed to create inventory [qwerty]","errorCode":1013} I also tried to configure the inventory from Activate/Settings/Inventory manager and then Add inventory button, but it fail to create the inventory: ! Failed to configure inventory My Commvault environment is on 2023 platform release Version 11.30.36.Any idea on what could be leading to this problem? JSousa

Hi folks,Although all vendors now have servers using 4th generation Intel processors, our reference architectures (for 24 disk solutions) still request 2nd generation processors.This is causing a problem, vendors cannot provide the product for these old servers and processors we configure (such as HPE Apollo 4200 with Intel 4216 CPU and/or Dell 740XD2 with Intel 4216 CPU).Will these reference architectures be renewed in the upcoming period? Is there such a study? Are there any roadmaps on this?Even if there is a study carried out on this subject, it will be very useful information for us.Kindest Regards.

Hello, we have a NetApp Client that we would like to backup using a File System Agent and NetApp SnapDiff.Our environment is not configured for V2/V3 but V1 works as expected when creating new subclients. However when trying to backup an older subclient (same Client/Backupset), apparantly Commvault is not using SnapDiff for the Scan-Phase. Extract from the logs:Subclient property [Disable SnapDiff Scan] set. NetApp SnapDiff cannot be used. Using classic recursive scan. I don’t see any way to disable that property. Neither in the subclient settings nor in additional settings.Further I don’t even know how this property got set in the first place - SnapDiff V1 used to work on that subclient before. Maybe you have any idea how to set/unset that property? Regarding our environment:Commvault Version 11.28.72NetApp ONTAP Version 9.12.1P4

I need the syntax to add the stub files on the backup filters at the subclient leveleg :normal file exclusion : *:\**\*.xlsbStub file : What’s the syntax 

Manager is asking if commvault support migration of old tsm data to commvault. I have read this documentation https://documentation.commvault.com/v11/essential/103543_migrating_tsm_data_to_objectstore.html Has anyone any experience doing this? I am not quite sure this is the best way forward..

Hello,I have openstack environment version 13.01 and commvault 11.28. According to this documenthttps://documentation.commvault.com/2023e/expert/3349_system_requirements_for_virtual_server_agent_with_openstack.htmlversion 13 is not supported?Thank you.

Hello,Does anybody knows how to get rid of the following warnings we got during CIFS/NFS servers backup:" Unable to start SnapDiff V3 session. Please check if RPC is enabled and if there is a data network interface configured for NFS on vserver [xxxxxxxxx]. " -→ Some SVMs have NFS enabled on LIFs, then I enabled RPC on those SVMs and after that warnings disappeared.-→ On the contrary, some SVMs have only LIFs with CIFS enabled, then these messages are still there days after days, even if RPC is enabled.I will not be obliged to add NFS as a data protocol to solve this “issue “ ? It does not makes sense...We are running ONTAP 9.9.1P11 and Commvault 11.28.32 (2022E).Thank you in advance.

Hi Guys, I am experiencing the same issue as :  whereby i am unable to change my storage policy retention settings from a remote comcell console. However my commserve is linux, so i have been trying to access the comcell console directly on the linux machine as provided in the solution above. However when i run the command console, nothing happens. I am not sure if there are any specific settings i need to configure to allow console access from linux. Does anyone know?