Commvault Cloud Topics

I would like retrieve the instance size information for each VM for a specific job? Is there any qcommand / API that i can use to get this info

Hi, we want to use the test for tape drive to troubleshoot auxcopy performance issue.  In the documentation Validating a Drive (commvault.com) i dont find infos regarding this points: Where are the chunks stored for this tape on the mediaagent wich settings are the best to simulate and vsa auxcopy to tape

Im trying to restore a Windows 2012 server that was backed up on an old vmware VCENTER. I am getting the error Error Code 23:10 Error while reading pipeline buffer from MediaAgent (commvault.com) - How can I “Change the network adapter of the virtual machine to vmxnet3” on a server that is backed up? During the restore, I change the vcenter to the new vcenter using the same datastore, ESX and Media Agent servers. It fails almost right away. Is there another way to get the backup? 

I’ve been tasked with upgrading our Commserve from v9.0.0 R2 to v11.32. Is there any specific upgrade path or can I jump directly to v11.32?  TIA

So for the last couple weeks, we've been seeing an add error ("Mount Error") with our media agent and its fiber connected drives:  Media Label:  CV_MAGNETICFailure Reason:  "A file with the same name already exists.  Cannot create a new file"Information:  We have new equipment on order to replace this server.  But for the moment, we have an 8 gib fiber connection to carry everything in and out of this system (IP traffic, fiber connected drives (25+).  It's pretty clear to me that the pipe is full.  But, we've never seen this issue before.  Unfortuantely, it doesn’t have an error code, it appears to be a straight up “hey, something’s wrong with your datastore where you save I’ve got a ticket in regarding the error.  Anyone else have any clues about how we should look at this?  I”m not sure which log to start with as there isn’t an error code to start me off. 

All my workflows will start but stay on the submission page until the workflow completes.What am I doing wrong?I want to enter the options for the workflow and then have it return the jobid. Thanks.

Hello Community,I’m currently in the process of migrating archive backups to Azure using Azure Data Box. I have a specific question regarding the overall size of data after migration. Could someone provide insights into whether there might be any changes to the data size during this process? If so, what kind of differences should I take into account? The Azure Data Box is attached as copy to storage policies with deduplication active.Migration is from Azure DATA Box -> Azure Storage Account Thank you in advance for your assistance!

Hi All, Our environment is a mid size enterprise setup, we have around 250 servers hosted on On-Prem and Azure. We have configured sync copy to azure with retentions of 10 years for the On-Prem servers and for servers on Azure we have just 1 copy of backup. We would like to have immutable copy on azure and worm protection in commvault. It would be really grateful if anyone can list down the steps and precautions to be taken along with price calculator. We would like to have a weekly full backup with 14 days retention and 2 cycles on this copy.We would also like to know if deduplication is supported? and what preferred storage type (Hot/Cold) on Azure is preferred.Can we use existing media agent which is being used for Sync copy to perform the copy on this selective copy?Does this solution offer a complete end to end protection from cyber attack/ransomware?

Hello,We are having two physical media agents with shared disk library (CIFS) and tape library connected to them. We want to virtualize these media agents, however, after virtualizing we want to run the existing physical MAs for some time due to backup retention on the tape library.We want to setup new virtual MA, migrate the DDB & IndexCache to new virtual. Now the existing physical media is left with the tape library and no DDB/Index. Is it possible to perform restores from the tape library using these physical MAs?Idea is to run the new backups using virtual MAs and turn the physical MAs off when retention on the tape library expires. Thanks.

we are doing Planned Failover for Vmware to Hyperv Migration Activity  ,but we are seeing missed VMs in target host ,after failover job completed,multiple missing VMs  are created  for single VM  how to overcome this issue , is there any way we can prevent this missing VMs .

Dear Community ,  Install the Virtual Server Agent (VSA) on at least one Oracle Cloud Infrastructure instance. You can install the VSA on other machines to create additional VSA proxies. At least one VSA proxy is needed. what is access needed from proxy, if there are private and public connection, do we need access to manager and vm subnets ? Identify the Oracle Cloud Identifier (OCID) for the tenant and for the admin user for the hypervisor. can anyone help how can we do this  Add required permissions for the OCID tenant and user.any link to refer creating user with required permssion  Create a folder (called base_folder\certificates\external\ for Windows proxies, or called base_folder/certificates/external/ folder for Linux proxies) on the VSA proxy instance. Obtain the private key, password, and fingerprint for the private key, and then copy the private key to the newly created folder. For more information, see the following pages in Oracle Cloud Infrastructure documentation:

Hello,I have an AWS infrastructure and some times many instances are stopped for maintenance. I search to get the state (stopped / running) of the EC2 from commvault in order to move it in a group of EC2 instance stopped in order to disbale backup. I think i can get the tag of the EC2 instance but i dont’t know how to connect commvaut & AWsThank you for yyour response.

The Configuration scenario as follows, two RHEL Media Agents with OceanProtect X8000 as a NAS as the Disk library, what is the ideal block level to be configured in the storage, and if there is a detailed configuration steps for the same.

HiNormally we use the Commvault Comcell to initiate and schedule our backups.  We are trying to run this from the rman command line on the server but when using the script below, it writes the backups to local disk not tape.   The reason we want to run from the command line is to enable detailed tracing as Oracle Support have requested this for a backup issue we currently have.run {allocate channel ch1 type 'sbt_tape' connect sys/passt@CNTEST PARMS="SBT_LIBRARY=/home/commvault/Base/libobk.so,BLKSIZE=1048576,ENV=(CvClientName=Instance001)";allocate channel ch2 type 'sbt_tape' connect sys/pass##T3st@CNTEST PARMS="SBT_LIBRARY=/home/commvault/Base/libobk.so,BLKSIZE=1048576,ENV=(CvClientName=Instance001)"; --send "--cv-host <Backup host hostname> --cv-clientname <Pseudo client name>";send "BACKUP -jm 32813 -a 2:7814 -cl 3017 -ins 840 -at 80 -j 6054893 -jt 6054893:4:1:0:0:15469 -bal 0 -t 1 -ms 1 -data -useCvNwSrv -mhn server1-bup.iperm.ie*server1*8400*8402";setlimit channel ch1

I would like to know how I can retake the exam?  

How can I cancel my Exception Requested in Commvault Learning?Cannot found any process for Exception Requested and cannot cancel request.If request to other courses will show the following message.I got stuck like this: An error occurred while processing your request You may continue working in another area of the system by clicking on another tab or link above. Return to Previous Page  If this problem persists, please contact your system administrator and provide the following error details:Error: 1b2ef2f9-ff7b-4403-9682-9e9899d122fe

I am asking because as you see we have the Commva at the version 11.32.45 and to the others are behind. Any advice would greatly appreciated.  

when i try to backup ActiveIQ mysql DB with the Mysql agent it seems like everything works.When i try to restore the MySQL server the job fails with "cannot start restore program on host (xxx.xxx.xxx.xx 8400*8402) - network error occurred or the products services are not running".The MySQL services are running and there is no firewall between the commserve and the mysql server. 

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Hi All,We have a VM of 1.5TB, iDA: Virtual Server, Vendor: VMware.While we are restoring the VM with out of place to same destination as source, we are getting low throughput i.e., ~29GB/hr where our network is 10GB/s.This VM is a Windows 2019 machine with latest VMware Tools installed and we have a VSA in same cluster of VM & a physical Linux server as a Media Agent in the same LAN.While backup, it was taking HotAdd mode and the throughput was 137GB/hr and elapsed time was about 6hrs for backup, but for restoring it taking NBD mode and throughput is too low & time taking restore was more than 24hrs.Can someone please let me know, is this restore was slow because the speed of writes on the datastores & disks was low? and also no.of files can affect the speed?If yes, how can we increase the speed of this restore?If not, how can we find the cause of the slowness, any logs to check or any tool to use like CvDiskPerf tool or CvNetworkTestTool?Is there any additional setting tha

Hi All, i need to configure a lot of new oracle instances. The customer do an tech refresh and we have to move all instances in comvmault to the new oda appliance.  So after i installed the file and ora db agent i start the configure process. In the content window i cant select the backup sp file option its not possible. After a buck was running and finished it i can select this checkbox.  is it normal ? 

Hello,Is there a way to perform a hardware refresh of a media agent and keep the same hostname ?It is maybe covered on this procedure but I don’t see ithttps://documentation.commvault.com/11.16/mediaagent_hardware_refresh_overview.html Thanks !  

Hello community, I have a DAS presented to our windows 2019 media agent.what is the recommended block size format on Windows for the mount points ?I know that for Index cache and DDB it shoud be 32k. Thanks ! 

Hello, While defining an alert, i want to set the alert token to match “Not applicable”. Example Virtual Machine name is Not Applicable. For that do i need to use any specific regex or blank spaces as i t does not work when i use “Not applicable” Thanks

Hello,I create a plan, and associated it to SAP HANA subclients.the backup must be scheduled by external scheduler. third party (command line).as the plan includes also the schedules, how to avoid to have both schedule running, the goal is to disable the schedule on Commvault side. When using storage policies, no problem, we just create a Storage policy without a plan assoociate to it. Thanks !