Commvault Cloud Topics

Question: I asked Gemini ai the following question below and want to make sure that this is correct way of understanding the retention of a Quarterly retention and data aging. Inside of Commvault when you have storage policies with quarterly retentions, how does the data that is backed up under that policy affect the license? Since it happens once a quarter does Commvault hold on to the data being backed up under the storage policy that counts towards the license? In Commvault, when you have storage policies with quarterly retentions, the data backed up under that policy will count towards your license usage for the entire duration of the retention period. This means that even though the backups occur only once a quarter, Commvault will continue to track and include the backed-up data in your license usage calculations until it is aged out according to the quarterly retention policy.Here's how it works:Initial Backup: When the initial backup occurs (once a quarter), the size of the bac

Azure VM backups are getting failed with below error code, Snapshot getting created post that getting unable to read the disk.  log file attached   Error Code: [91:113]Description: Unable to read the disk [https://md-r5sp1nzjkxs1.z7.blob.storage.azure.net/bt5kpx01pl3t/abcd?snapshot=2024-02-17T21%3A00%3A28.0030944Z&sv=2018-11-09&sr=bs&si=ff7b9b039aa14394bae0b2f59321f9726cd73ffc95b549589fcd0d1abefee679&sig=KfuFaTyCvVXB15PVlcnZSxU0CGie22f8oPVAcqfEoQQ%3D] for virtual machine [SAPTESTVMW01] on Host [rg-dev-sapapp-001]. [One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774), Failed to get allocated extents (W32.774)]Source: weazmgtabkp04, Process: vsbkp 

I must be blind as I cannot see from the explanations on On-Demand Data Protection Operations (commvault.com) how the subclient of the on-demand backupset on some client knows where to search for the directive or content files? I mean does it simply search the entire / fs looking for some hints? Where’s Waldo? Do they sit under the Base directory or ?? I understand the concept, but in NetBackup-land you had to at least give it a hint as to where those directives reside. thanks

I get error message in db2 restore   “Rollforward failed “  any idea  Error code: [59:3]Description: Rollforward failed with DB2 error [ ---- error report ---- app. message = rolling forward database line = 7655 file = ClDb2AgentLib.cpp SQLCODE = -1268 SQL1268N Rollforward recovery processing has stopped because of error "SQL2062" while retrieving log file "S0147627.LOG" for database "XXXXXDB" on database partition "0" and log stream "0". --- end error report --- ] on client [logAIX] for DB [XXXXXDB].Source: logAIX, Process: ClDb2Agent

Hello, Does commvault support SMB3 backup ?  ON HNAS i want to try CIFS/SMB3 backup instead of NDMP. CV : 11.32.49

“Failed to get necessary permissions from User” I need to download CV 11.32 media kit ASAP Please Help!!! 

Qcommand, API or CS sql query to retreive the information listed under Instance Status tab for a Snap job under V2 virtualization (Amazon Web Services)In V2 virtualization, we have VSAParentJobID which is 123654 in the above screenshot and each VM added in that subclient will have a VM Job ID associated to it for a Snap backup.Whereas in V1 virtualization , it was just one job id for all VM’s so there wasn’t any confusion, we use this JobID to cleanup any snapshots/ami that were left by FAILED/Partially Successful jobs.I’m finding it difficult with V2, since the snapshots are named as per the VM Job ID which is only seen within the Instance status tab in Job Details.The API for Get Job Details on a the VSAParentJobID is not giving me the associated VM Job IDIt only gives the following info:jobSummarysizeOfApplicationopTypesizeOfMediaOnDiskstatuslocalizedOperationNamebackupLevelclientGroups informationsubclient information like clientName, instanceName, backupsetId, clientID, subclientI

Hi Everyone,I receive this message: “Cannot allocate Pipeline Buffer”. Not always, but time to time. Obviously it is kind of lack of resource for this job. I changed the backup schedule to another time when the system is not so busy, but still receive the same message. The job being restarted and pass successfully. Does anyone has some proposal how to fix this situation?Thanks in advance!

I need to find the supported system version information for simpana v10, but it's hard to find the document. Is there a way to see the simpana v10 document?

Hello,From a jumpbox, Instead of connecting to each commserve with mremote (RDP) I want to use the netx.jar.I installed Java Adoptium, all is fine,According to the documentation I need to open the port 8401 from the jumpbox to the commserves.443 is already opened and I can access to the CommandCenterfor 80-81 not opened yet Cybersecurity doesn’t allow this.The Cybersecurity say that I have to use SSL to connect using the netx.jarAny option to perform that ? I saw the useful post of @KeyboardUser Thanks !   

Hello,we recently updated our MariaDB from 10.6.16 to 11.1.5 on an Ubuntu 20.04. server.The backup is now exiting with error “Got improper MySQL version”.According to the documentation it seems only MariaDB versions 10.x are supported.MySQL: System Requirements (commvault.com) Is there no support at all for versions 11.x moving forward or will this eventually get added in the future? Our Commcell currently is at 11.32.42 Thanks in advance.

Hi,Currently our CommServe and Media Agent are located in a domain. For security reasons, we would like to remove the Media Agent from the domain.Would it be sufficient to make sure the CommServe communicates with the Media Agent over IP instead of FQDN, and the same for the Media Agent to the CommServe?Do we need to think about anything else?Or can we just remove the Media Agent from the domain? I suppose DNS will still work even outside of the domain.Thanks.

Hi,I have a workflow running with a loop/wait in it, so this keeps running.Another workflow needs to kill it when a specific condition happens, but this workflow can’t kill the job.I also tried to kill it manually with the “qoperation jobcontrol” command but that doesn’t work either.The only way to kill it, is right-click in the Commcell console. There’s no issue to kill other jobs with the “qoperation jobcoltrol” command.Does anyone have any idea why this is not possible and how I can get this working?Thanks and kind regards,Jan

Hello,Can i add more then 1 syslog server to the commserve?We send alerts to splunk with a a syslog server , another team needs us to send them audit trails and i dont want to overflow the splunk with alerts and audit trails , can i can another siem connector to somehow divide the data? 

Hi, We ran into a problem where the Linux Media Agent processes hung and showed duplicate processes.We tried to stop them using “Commvault stop” and “systemctl stop commvault,” but with no luck.We ended up rebooting the server, which solved the problem. Commvault version: 11.32.42Media Agent OS: Red Hat 8.9 What can cause this problem, and how can we resolve it without restarting the server?

I cannot associate a Global Deduplication Storage Policy to my Subclient,  it doesn't appear in the Storage Policy pull down list.   CommServe Version: 11.28.44.  

Hello All.  I’m attempting to write a script to disable a subclient.  We have hundreds that we don’t require the backup of the File System, so I’d like to disable them.I can find information about the subclient...Get-CVSubclient -ClientName qct0bjsql01 | Where-Object { $_.appName -eq "File System" }clientName    : qct0bjsql01instanceName  : DefaultInstanceNamedisplayName   : qct0bjsql01backupsetId   : 2068_type_        : 7commCellName  : cvt0comsrv01instanceId    : 1csGUID        : xxxxxsubclientGUID : xxxxxsubclientId   : 4777clientId      : 5087appName       : File SystembackupsetName : defaultBackupSetapplicationId : 33subclientName : defaultentityInfo    : @{companyId=0; companyName=Commcell} However when I attempt to disable the subclient with this command it fails.Disable-CVBackupSubclient -SubclientId 4777Disable-CVBackupSubclient : Invalid URI: The format of the URI could not be determined.At line:1 char:1+ Disable-CVBackupSubclient -SubclientId 4777+ ~~~~~~~~~~~~~~~~~~~~~~~~~~

Hello Guys, is there someone who can explain how to create user group with role view only ? i mean whenever this account login to command center he just can view the command center and not permitted to do add or remove (edit anything) on command center ? 

On one of our media agents I came accross a folder named  ..\iDataAgent\JobResults\DM2CacheDir\EdgeCollectIt did not contain any data, but tens of thousands of empty subfolders. At first I thought it might be related to Threat Analysis, but that software package is not installed. I renamed the folder, and it got recreated again.The media agent had the index server roles Data Analytics, EDGE drive, and FileSystem Index assigned. I removed EDGE drive, and renamed the EdgeCollect folder, but it was recreated again.What’s the purpose of this folder, and which process/functionality is using it? 

Hi Is it possible to disable a Storage Policy for new Subclients - But allow existing Subclients to remain 

Hello I need to migrate an existing commserve cum mediaagent to a new site/server.During the migration both existing and new commserve should remain active for backups for about three months. Then old commserve will just be preserved for legacy restores.How can this be best achieved without buying a seperate license for new commserve? Thanks

Hi Team,I am wondering if anyone here uses Commvault to integrate with HPE’s SimpliVity in order to drive backups.Asking because I’m not seeing any advantages. My preference would be to allow for discovery using a service-account which can make use of the VSA agent.If I’m missing something, please shout-up. Otherwise my understanding will be that SimpliVity is just an ESX plugin and it’s something Commvault doesn’t necessarily need to use.My specific config (and preference) would be for a Media Agent to exist on one of the Hosts, we install the VSA agent, config a library and away we go.  The fact that SimpliVity exists in the environment … I’m not sure why we would consider engaging it for backup use.So … it would be interesting to hear your feedback (if anyone has it).Thanks

I have some issues about DDB Verification when run FULL, the job stuck on 13%. please anyone know about this issue? 

We have file system backup to disk then to tape.Recently when we want to restore some files, we found the history for extended retention is missing.We have thousand of tape. How can we know our backup job is write to which tape?By the way, I have logged case to CV support Case ID: 240715-148.Support has help us run audit report, still cannot find any related history.

Hello Community !I have a commserve on premise primary site cs01Primary MA on primary site ma01 with DAS (Storage pool with dedup enabled)Secondary MA on the secondary site ma02 with LUN presented for disk library (Storage pool with dedup enabled) I want to simulate a manual full DR on secondary site without impacting the production. I don’t want to use the livesync for the moment. The idea is to build a new commserve on a isolated environment, import the DR backup Database to the new cs01copy the Media agent ma02 VM on the isolated envthen I’ll have the new cs01 and the media agent on the seconcary site isolated environnementWhat about the DDB and Index cacheWhat I know is the DDB isn’t necessary to perform restores.Maybe additionnal steps are required ? Thanks for the help !