Commvault Cloud Topics

Hi Team, I have a problem when i backup NAS with Nas Client, When backup show the error content does not exist and failed to mount. Even though the content is already there when browsing the contentCan't Synology backup use a NAS client? You must use a file system agent where the folder is mounted to a server that has a file system agentAny idea for solve this problem Thanks

Hello all, I am facing the issue in SQL server backup: VDI timeout attempts expired for SQL Database 

Customer has concerns that storage usage keeps increasing with incremental backup for M365. There is also risk if one of the jobs corrupted (job 99), we cannot recover future jobs (job 100). What is the workaround to have weekly full backup for M365?Can we create weekly full backup for M365 for all mailboxes (new mailboxes are _automatically_ added into the backup job)? Do we use below procedures for automatically include all new mailboxes?https://docs.metallic.io/metallic/adding_all_mailboxes_to_backup_content_for_exchange_online.htmlThank you.

We are running out of space and need to redesign.  I haven’t used Commvault in some time and forgot how.  

Hello Everyone,Is it possible to recover data from a tape that was used in a previous CV instance?For example, data was previously backed up to tape using CV instance.  Then a few years later that CV instance was uninstalled and no longer exists.  Is there a way to recover data from that tape using any CV tools?Thanks for any information

My backups are running at 66 days and only 44 -60 % done. Obviously I cannot continue.  There are a number of articles on slow performance but they are in an area that I am not privileged to see.  There is no errors or events.  The backups are a mix of windows file servers and vms . I am not versed enough with commvault to quickly get to the heart of the matter. 

Hello Gentlemen, I would like help with the following error.A new Bucket was created in our Nutanix, with the WORM immutability function. And in commvault, when trying to create a new cloud storage, it presents the following error in the image below:  Note: I performed the test using the Cloud Test Tool software and the error returned talks "You must provide a Content-MD5 header with object blocking fields" .......Image below: Test Upload/Donwaload : Test Access Functionality Check:

One of my MS SQL database backups keeps on running for entire day, but the progress is 0% and sometimes it completes after making some failed attempts and sometimes it fails completely. when I checked the error message under the failed attempt it says. "Error encountered when closing the virtual device. Please see SQL Server vdi.log for more details." I have already shared the logs with CommVault support. However, I was checking the event logs related to VDI on the server and found attached alert. can this be the issue. RegardsAmit

Hello,Our company use 1 MA on each site, they have 4 sites.each physical MA has some dedup Databases.We plan a hardware refresh with 2 MA on each site (gridstor mode) in the same we plan to migrate our backup storage from DAS to NAS.What is the better approach to perform the refresh with less complexitybuild the new MAs move Index and DDB to the new MA connect new Storage libraries to the new MA On existing Storage policies, create a synchronous copy that point the the new MA and new libraries promote the secondary copy to primary decommission the old MAThnaks for the help!

I am wanting to know what Mongo Database version are supported when backing  up using Mongo Big Data Agent with IntelliSnap Native Snapshot engine There seems to be a difference in what Mongo versions are supported by IntelliSnap depending on what Commvault documentation you follow.   LInk :https://documentation.commvault.com/2023e/essential/system_requirements_for_mongodb.html  shows the following support matrix Whereas Link:  https://documentation.commvault.com/2024e/expert/platforms.html shows the following. 

Hi together,currently I am struggling with the business logic workflows.Can the usergroup that authorizes a config change  and the aprovers group be the same … and Commvault takes care that not the same person authorizes the request? Thank you.Best regards.Michael  

During the upgrade process from 11.24 to 11.28 i face the following error : failed main upgrade phase for the database.Ho can resolve this issue ?

Hi All, Commvault indicated in the documentation how to virtualize the  physical machinehttps://documentation.commvault.com/2023e/expert/create_virtual_machine.htmlbut I still have a question about the behavior after virtualizationThe Windows client is planned to be virtualized and has iSCSI disks connected.After virtualization and connecting these disks to the virtualized machine, will it be necessary to perform a full backup?The same disks with the same data will be on the virtualized machine.Will Commvault maintain continuity of backups in such a case?  

Hello Team. Customer has moved on-prem vmware ms windows vm’s to azure as azure vm instances. They say they have the vm’s in 4 separate subscriptions and provided 4 subscription ID’s. The CV Azure Client has only 1ea. field for a subscription ID. To protect these vm’s, will 4ea. CV Azure Clients need to be created ?

Hello all! We are working on PostreSQL implementation process. Our customer wants to have this kind of schedule:Log Backup Schedule = Every 2 hoursSchedule = 1 x full 6 x incr,  So we have done that schedule: For LOG backup:There is “incremental” chosen and Data is NOT chosen Other schedule is created for “incremental” backup:There is “incremental” chosen and Data IS chosen 

Hello community!Oracle released a new MySQL version (8.4) at the end of May. This is a long-term release with 5 years of support."Our database experts are now naturally asking whether Commvault can handle MySQL 8.4 or when it will be released and when it will be supported.Now I can only find at Commvault https://documentation.commvault.com/2024e/essential/mysql_system_requirements.htmlMySQL Community Server, Percona Server, Enterprise, Standard or Classic Edition 5.5.x, 5.6.x, 5.7.x, 8.0, 8.1, 8.2 and 8.3; MariaDB 5.5.x, 10.x.x, 11.x.x Is there a timeline in which MR/FR MySQL version will be supported?

Does your organization have a mandatory password change policy and Commvault SQL accounts (sqladmin_cv and sqlexec_cv) are not in an exception? No worries. We have you covered. We now have “Refresh Commserve Database Access Key” workflow  available in your Commserve and it can be scheduled to change passwords of these accounts.  Happy meeting your security/audit requirements.  Have fun. 

Hi Does anyone has experience how to backup Vcloud Director named disks?  https://docs.vmware.com/en/VMware-Cloud-Director/10.4/VMware-Cloud-Director-Tenant-Portal-Guide/GUID-8F8BFCD3-071A-4E45-BAC0-A9B78F2C19CE.html TksFT

Hello Experts, Our client cant communicate directly with Commcell. They go through media servers. As and when a new backup request comes, we open bidirectional communication between client and media servers for port 8400 to 8403. we would like to understand that when Backup schedule will kick off, which port will trigger to start the communication with media server and which port will help with data transfer. We would also like to know that once the data transfer is started, what will happen to the port which was responsible for data communication between client and MA.

Hi Team, I am trying to create a custom report for job count of different groups coming from different comcells. I need help in creating a sql query which can be used to fetch the data.  Select jobhistory from table where comcellname is abc and clientgroup is xyz. Could someone please help me with this. 

AWS Cross account backup configuration.senario: having 3 AWS accounts to backup resources from Account A to a media agent in Account B that has backup bucket in account C ( account B & C are fine that I do backup account B resources as MA /AN/Proxy is here) , Account B IAM user is allowed to access resporces from Account A while configuring the commvault client for Account A backup can list the ressources from account B only though the account B user allowed to access account A , any Idea is that still viable option and supported ? ThanksSK   

Hi ,I am trying to send an Daily Job summary report to Helpdesk team and keep my Manager in CC from COmmvault.But there is no option for “cc” field, it;s there in Alert section but not in reports.Can somebody help me if there is any option to customize the report and add CC form?

Im planning to move the web server/console out of the Commserver to reduce the load on the Commserve.  I would like to implement it in 2 sites ( active/active ) if possible to attain resiliency and high availability. This is sort of a hardware refresh with 2 additional web servers/consoles being built in 2 sites.  Hoping for some guidance on how to achieve this goal.Thanks for any information provided

Hello all!We do have a problem with a Windows server.There was server XYZ which was migrated to Server 2022.So a new server with the same name was created in VMware XYZThe old server was stopped, and new server was addressed with the same IP.Old server was renamed in VMware to XYZ_old.And now we do have a problem….We do have two entries in CommvaultXYZ and XYZ_oldFor VMware snapshot XYZ is our server which will be backed up.But after installation of SQL and FS Core package on NEW server it somehow appears on XYZ_old server… and whats even funnier i am able to browse server, and configure SQL backup. So wo have two entities in commvault now:XYZ_old which contains an FS and SQL agentXYZ which contains VM backup. In VMware the original XYZ server is not existing any more! it was deleted. I have released licensees for the old server, reconfigured it, retired and tried

Hi ,I am trying to send an Daily Job summary report to Helpdesk team and keep my Manager in CC from COmmvault.But there is no option for “cc” field, it;s there in Alert section but not in reports.Can somebody help me if there is any option to customize the report and add CC form?