Commvault Cloud Topics

Hi community, we recently deleted a deduplicated storage pool which was using a S3 bucket on our NetApp Storage Grid and had WORM/object lock enabled.This was nearly a week ago and we still see almost no space beeing cleared on the bucket.We are seeing delete markers being set (sometimes even multiple for some reason) but older versions with actual data are not being deleted.Also Commvault is still issuing S3 delete commands to the storage and the delete marker count is already higher than the count of actual object versions which seems weird. We noticed a recommendation to set up a lifecycle policy on the storage to delete non-current-versions which we did and now is clearing up some more space than before but still very slowly, but this is more of a storage side issue.Source: Configuring WORM Storage Lock We noticed correct deletion behaviour (physical pruning) in the past on other active storage pools with S3 object lock so my question is:Is it necessary to set up these lifecycle po

Hello everyone,I have fileserver WS2016 with data archiving configured, plan to upgrade it to W2025. Could you please recommend best way to do OS upgrade without stub recall.1) Is windows in-place upgrade supported?2) Is it supported to move virtual disks with stubs to new cleanly installed VM with same name an redeployment of agent on new VM? If yes how to perform it correctly?Br,Andrejs

We are running CommVault version 11.40.30 with Hyperscale and AGP. We would like to confirm whether individual virtual machine files can be backed up and restored at granular file level. If so, what is the most efficient method to locate and restore internal VM files (for example, AppRecovery_ver2_2025.pdf) directly, rather than restoring the entire VM and searching for the file post-restore?Does achieving this required activation of a feature, as a requirement to utilizes such feature? IF yes please for your kind guidelines.

Hello,Last week I refreshed the Engineer and Expert certifications. I received my Engineer Credly badge nearly instantly but haven't received the Expert one so far. Is there any delay I should expect?

Hello Team,We are facing an issue during LiveSync failover in our Commvault Linux installation.commvault version - 11.40.34When we attempt to perform the failover, the CvFailoverLogShipping job gets triggered but fails with the following error:Error code: [30:436]Description: Instance validation failed: Insufficient SQL Server role. To configure the instance, the user [sqladmin_cv] must be a member of the SYSADMIN SQL server role.Source: rhel1Process: JobManagerTroubleshooting performed: Verified the SQL login configured in Commvault. Assigned required permissions, including SYSADMIN role, to the SQL user. Revalidated credentials after updating permissions. Verified permissions from the standby node as well; permissions appear consistent on both sides. Despite this, the instance validation continues to fail with the same error. create new user and assigned all required permissionRequesting assistance to identify why SYSADMIN role validation is failing during LiveSync failover.P

Hi guys, we ran into an issue deploying an RPM created from the 11.40.42 base which I’m wondering if anyone else has. If you run “rpm -qip ournewcvlt.rpm” it returns the following:Name        : ournewcvlt.11.40.42.Instance001Version     : 11.4000.1372.42Release     : 1.el8Architecture: x86_64Install Date: (not installed)Group       : Applications/ArchivingThe last field there “Group” is not a Unix Group in the traditional sense but appears to conflict with other aspects of our repos environment. The question is - there doesn’t seem to be any control over this and we wonder if it is possible to modify this.I found howto: repack RPM for nicer name or add extra files | Community but that doesn’t exactly speak to it. Does anyone know if we snag the blah.src.rpm file before it gets cleaned up if we can modify the Group. Essentially it affects dependencies for a couple other packages.thanks

Hi everyone,after upgrading a customer environment from Commvault 11.32 to 11.40 (LTS), we ran into an issue with the SharePoint Online Classic agent.Environment & situation:Commvault upgraded from 11.32 → 11.40 The customer is still using the SharePoint Online (Classic) agent, configured via the Java / CommCell Console SharePoint Online is not yet configured in Command CenterAfter the upgrade, the Classic agent can no longer be used for new protection jobs, so we are planning to configure SharePoint Online in Command Center going forward.Before doing so, I would like to clarify the impact on existing (legacy) SharePoint Online backups created with the Classic agent:Are those legacy backups still restorable as is using the Classic client / Java Console after new protection is moved to Command Center?Or is there any migration or conversion step required to make the legacy data restorable or visible in Command Center? thanks and best regards,Andreas

Hi,In the CommServe LiveSync (11.40) environment on the active server, the “Auto-start services when OS starts” option is grayed out.Only after entering the following commands can the checkbox be selected:gxadmin.exe -consoleMode -enableautostartoption truegxadmin.exe -consoleMode -setsvcstartmode Automatic ...but after some time the checkbox becomes inactive again. The following article contains that this option is managed by failover.https://documentation.commvault.com/11.40/software/enabling_or_disabling_commserve_livesync.html“After you enable the CommServe LiveSync feature, the Auto-start services when OS starts option in process manager is disabled and controlled by the CSLiveSync feature.” During failover, it disables all services on one Commserve and enables them on the other, then does the opposite during failback. It also reverses live sync replications and a few other things.However, shouldn't this checkbox be checked in such a normal scenario? Shouldn't it be checked and gr

The name and description suggest that the output will display all index servers and their associated clients.My tests have shown that index servers are visible to Solr clients, but not to "regular" clients (v1 or v2).I expected to see all active "non-Solr index servers" listed under "Active Standalone Clients"This group always shows up as empty for me.What am I doing wrong?

Hello,I am in a situation that I need to move a mount path to another mount path. I would like to just have backup jobs from the move path in the destination.Is there a way to prevent new backup jobs being written to the new mount path while the move is running?Something like the bullet points below.BR Henke Set "Disable mount path for new data" on the destination before initiating the move Leave the setting untouched while the job runs Manually clear the flag after the move completes (since the job only auto-clears it on the source, not the destination)

Hello,Commvault 11.32.x is running on a Windows 2019 server.We noticed that when we need to shutdown or reboot our CommServe in case of Windows Updates for example, the whole process takes at least 10 minutes, more often 15 to 20 minutes… One could understand that it is difficult to afford with such amount of time for each reboots.The shutdown process stays “ stuck “ for several minutes on the step : “ Shutting down of service: Group Policy client “.   A case has been opened at Microsoft support, investigations pointed out that this huge amount of time needed is due to the execution of Commvault D:\Commvault\ContentStore\Base\StopProc.vbs.If I am not wrong, this file is supposed to allow current jobs enough time to complete smoothly.MS support asked if it would be possible to “ disable “ temporarily the execution of this file, in order to test if that solves the issue.-→ Does somebody else is facing the same Commvault behavior at shutdown ?-→ Knowing that each time we shutdown/reboot C

Hi Commvault people,I am looking for feedback on Backup Copy throughput.We have a fairly new Commvault-AWS implementation.We have a few different DSP’s, with clients spread across several of the DSP’s.There is only one Media Agent, but we use Proxy’s in the other DSP’s.For example DSP1 has the MA and it’s attached library.DSP2 has a bunch of servers but only a VSA Proxy. Same for DSP 3 and 4 - clients and a VSA proxy but no Media Agent.So what we basically have is a cross-DSP configuration.The main media agent in DSP1 hosts the library.Clients are snapped in all of the other DSP’s using the VSa proxy who then streams the conetnts to the MA and it’s associated library.This is fully supportd and it seems to work well.However, I have noticed that although the Snap works fairly quickly (15 mins for a few servers), the Backup Copy is slower.  It will take a couple of hours to transfer a few hundred GB, averaging only 330ish GB/hr.So my question:-Is anyone else a cross-DSP backup solution an

Hi everyone, When restoring a Domain Controller’s System State backup (taken with the Windows File System agent), the Active Directory component appears empty and shows the message “Not allowed to browse system state components.”I’m aware that these days granular AD object recovery requires the licensed Active Directory Agent, so this is not about licensing. My question is more technical and focusing to System State:Why does the System State AD component show empty — is this purely by design, or does Commvault handle AD data differently During a full System State restore, is the AD database automatically restored even though it’s not visible in the browse view? Has this behavior always been like this, or did older Commvault versions allow limited browsing of AD components within System State? Trying to understand if this is an intentional design constraint or something that regressed over time.Thank you in advance,Nikos

I came to a client recently that had a large backlog of aux copy data and problematic tape libraries. After some remediation I got the tape copy running on 3 drives while awaiting replacements for a couple of broken ones. The replacements were done and following the resumption of the backup the tape copy job will only select one drive. So there are 2 media agents, each with a tape library attached, one has 3 drives and the other has 2 drives, so 5 in total. The storage policy has the 2 libraries in the path and 5 streams with multiplexing x 25. The drive pools on both libraries are set to use all drives. I cannot understand why it will only use a single drive since the backup job was resumed where it was using 3 previously. It now has 5 working drives which can all be seen in Commvault and all work fine in the Tape library GUI’s tests.Commvault version is v11.32.115. 

Hello,Just a simple question - are the E-lerning free courses with exams ends with the exacly the same certifcate as Instructor Lead paid one?For example: Commvault Engineer – CommCell Console ILT - 3000$ andCertified Engineer - CommCell Console (Exam plus Course Materials) - free I mean it will be great, but a bit suprising :D

Hello everyone,I have a question.Since we don't want to renew our maintenance contract for our on-premises backup storage, we're now wondering whether we can run the entire backup data set, which is 89 TB, on AWS S3. Has anyone had any experience with this? What about read accesses during data verification and data aging? What kind of costs should we expect? Commvault mentions a value of 20 TB for data verification jobs, for example. However, I don't think that's realistic, since the data verification job only reads blocks. To reduce read costs from S3, there's supposedly the option of deploying a media agent in AWS to eliminate these costs. Does anyone have any experience with this?I'd like to get a rough idea of ​​the ongoing costs we can expect if we were to go this route.I would really appreciate any feedback.Regards, Thomas

I’ve noticed that when installing the File and MSSQL agent on a client, it populates the networking quicker if you add the default file subclient to a storage policy before adding the sql subclients in.

CV 11.32.132Hi, we currently use Classic Reports (Java Console) for billing our customers and have not yet been able to create a replacement using Web Reports (e.g., Chargeback Report).We need to perform a Commcell upgrade from 11.32 (Long Time) to 11.40 (Long Time) with a hardware replacement of the Commserver (to Windows Server 2025 std).Can any of you, based on your experience, tell us whether we will still be able to use the Classic Reports and the Java Console as usual after upgrading Commcell to 11.40?Regards,Alex 

Looking to find out if CV can protect MS Fabric, as an app like it would protect EXO, SPO, OneDrive, Teams, etc or if it has to do things differently , or not at all?  

Hi, Could you possibly assist me with this?Commvault 11.32.119Is there a way to promote a Synchronous Copy to the Primary Copy using Command Center?  

Hi, Can you help me with this real quick?Commvault 11.32.119.How can I change the Backup Destination of Plans using Command Center?  

Hello,our SLA status is at only 60% after upgrading to 11.40. back in January. That means that about 40% says “missed” and when I check the SLA report it says “no finished job within SLA period” for about 500 clients.After checking them, I can say that there were indeed jobs running in the past few days for those clients (including full backups). The majority of those clients don’t have a file-system backup configured but SQL, EDB or VM backup.   Does anybody know where this issue may come from?Thanks in advance

Planning to move set of server in current commcell to new commcell.Commcell yet to build and AD creation in progress for independent environment.After commcell provisioned How to start the migration from old comcell to new. We like to keep the long retention backup. Any new media agent need to build? 

We are in the process of addressing an audit finding to secure accounts that are members of the domain admins group.  The options were to either enable the “account is sensitive and cannot be delegated” on the account or make the account a member of the “Protected Users Security Group in Windows Server | Microsoft Learn” which both will cause backup issues.  This account is used to backup both AD and VMs in the environment.  Has anyone run into this?  If so, how did you resolve it?  

I am redesigning an existing All-in-One physical CommServe (CS + MA) into a distributed architecture.Current State: A single physical server hosting both the CommServe and MediaAgent packages. Target State: A newly deployed virtual CommServe (running on VMware vSphere), with the existing physical server retained and functioning strictly as a MediaAgent.I am looking for the precise, supported workflow for this exact scenario. My primary focus areas are: Migration Workflow: Confirming if the standard CommServe Hardware Refresh (DR Backup and Restore) to the new VM is the only required method for the DB move. Decommissioning the CS Role: What is the exact procedure to strip the CS role and packages from the existing physical server while keeping the MA role fully functional? Can the CS software be cleanly uninstalled without impacting existing DDBs, Index Cache, and Mount Paths, or is a complete uninstall and MA re-installation mandatory? Networking & Name Resolution: Proper handl