Commvault Cloud Topics

Hello, We’re currently establishing a yearly reporting for backup size of our systems.Can someone explain the difference between "Protected Application Size" and "Total Size On Media" in Commvault Reports? Thank you and best Regards

I’ve recently deployed an M365 backup from Commvault Cloud. I would like to understand why Teams backup requires a Microsoft API Delegated Permissions and why can’t Microsoft API Application Permissions instead.

Hello,I have a question about Commvault API. Commvault offers API usage for programmers and developers. Can you tell me how to connect to the Commvault API? Maybe you know where you can get more information about it? Best regards,Eugen

Hi,in V11.32, is there an option to change the data paths for a primary snap copy ?In former versions I could simply change the data path in the storage policy copy, but no it is bound to a storage pool, I intend to replace.The dedupe engines associated are already empty and I created new Storage Pools for the active backups copies and seondary copies.I’m not able to complete delete the Storage Pool, since the meta data of the snapshot jobs are still stored there.adding the new disklibrary to the existing pool might enable me to delete the currently used disk lib and paths, but the original StoragePool has to be maintained, although not really used to store backup data.rgdsKlaus

Hey, we've got HyperScale X with 9 nodes running RHEL 7.9.We recently added another node running Rocky Linux 8.9, and they're all on version 11.32.54.Each node successfully rebalanced.Backup and restore operations work fine on the new Rocky Linux node.Issue:When I ran the command /usr/local/hedvig/scripts/showmembers.exp on the existing redhat node, I noticed that all the Red Hat Linux nodes have two entries for ports 7000 and 7010, but the Rocky Linux node only has one entry and is missing port 7000. when run command /usr/local/hedvig/scripts/showmembers.exp on the New rocky linux node, it give an error “operation time out”netstat show there is no service running on port 7000 what port 7000 is used for and how to enable it on the Rocky Linux node.thanks  

Hi Community,Just wanted to quickly bring to everyone’s attention that as of last Saturday (15th June), Platform Release 16 (SP16/FR16) and Platform Release 24 (SP16/FR24) are both now end of life.  https://documentation.commvault.com/2023e/essential/platform_release_schedule_and_lifecycles.htmlWhat does this mean?When support for a platform release ends, Commvault will no longer provide new updates and maintenance releases for that platform release. For customers on supported products with platform release versions that no longer have full support, Commvault offers limited support as follows: Limited break/fix support incidents will be provided through Commvault Customer Service and Support. If the support incident requires escalation to development for further guidance, requires a hotfix, or requires a security update, customers will be asked to upgrade to a fully supported platform release. Limited support does not include an option to engage Commvault’s product development reso

We are running Commvault v11.32.43.Some of our VMs have the File System Agent in addition to the VSA backup and we want to delete the FS agent from those VMs.After we perform release liscence and delete to the FileSystem Agent via the CommCell Console, the VM still shows even though we have the ‘Display Virtual Machines’ checkbox un-ticked. (The VM shows it has only VSA agent via the CommCell Console)

I’m attempting a MySQL restore (made with XtraBackup if that matters) but I can’t get over this error: Description: Restoring Percona Xtrabackup database [~XXXXXXXXX~] failed. Reason:[~Failed to fetch destination MySQL data directory.~]Source: XXXXXXXX, Process: MySqlRestore MySqlBrowseAgent.logMySqlBrowseAgent::SendValidateServerResponse() - verifyUser failed err=[Config File:[ /etc/my.cnf] does not exist]MySqlRestore.log111627 1b40b 06/13 10:42:37 280447 GetMySqlInfo::DeleteConfFile() - GetMySqlInfo object not init'ed It happens whether or not I use UNIX user impersonation (mysql user if that matters).Config file obviosly exists and is owned by mysql:mysql  Any ideas?

Yesterday we added a new client to our commcell.  We had originally purchased 20 Virtual Operating Instances.  So with the addition of yesterdays client we are now at 100 %.  We have used all 20 of 20 licenses purchased.My question is why do I see this message in the events:System has reached within 100 percent limit of [Virtual Operating Instances] usage. System may start to disable options soon. So yes I understand we are at 100% and have no plans of adding another client unless of course we release a license on a current client.  But what does it mean SYSTEM MAY START to DISABLE OPTIONS soon??? now sure I understand why it states this. SNIP: Please adviseThanksBC

Docker Change On Dec 15th 2020, Commvault released Feature Release 11.22 which represents the third software release to support protection of Docker containers that are managed by Kubernetes. Commvault also announced deprecation of the Docker Virtual Server Agent (VSA)      What changed? Commvault has observed a significant shift from our customers and the containerization market in general towards orchestrated container platforms like Red Hat OpenShift Container Platform (RHOCP) and Kubernetes. As popularity for RHOCP and other Kubernetes distributions has grown, we have observed a reduction in demand for native Docker protection. In line with market trends, Commvault announced Deprecation and End-of-life for the Docker VSA functionality in Feature Release 11.22Deprecation and End-of-LifeVirtual Server Agent (VSA) Docker Support is EndingBeginning in Feature Release 11.23, you will not be able to create any VSA Docker clients.  Existing clients will continue to function but will not r

Trying to deploy CV to protect my Hyper-V cluster (intend is to use intellisnap). However after installing the product and trying to configure Hyper-V as hypervisor, it just doesn’t discover any nodes in the cluster nor discover individual nodes. The access node will be available during the first discovery try and then after few seconds it comes back with no error and now access nodes won’t be available.Setup:Hyper-V 2022 2 node clusterPermissions for account used – part of Hyper-V administrator group, Users group, Administrator group, backup administrator group. The account have full control on the hyper-v cluster.Commcell server v 11.34.5 (initial app setup complete – storage and plan added) and Array configured.Mediaagent and VSA installed on both Hyper-V nodes (so total 3 access nodes) There is no log or messages in Events. Any pointers to get my hyper-v discovery working. Looking for inputs from this great community. 

Hello Team,We have recently configured Commvault metallic with OCI one of the Oracle Instance where it is running on PAAS environment.The backup is going fine now we need to test it from backup.Please let us know in place restore of instance / DB to OCI.And one more that what kind of restore level possible to PAAS environment.

Hello Communinty, I would like to know some details about backup in Azure for VMs. I checked that disks in Azure has access from public all networks. Please let me know what can be the impact on Commvault if we use option to Disable public access and enable public access. I know it is related to snapshot copy, etc. Another question is:Do we have some threat to exposied our data to the internet. Regards, Michal

Hello Commvault engineers !I have multiple Plans with different retentions created.We are using a monitoring tool that catches snmp trap sent by the Commserve and generates a ticket on Snow when a backup failed.Into this plan, sometimes we have some clients that are stopped by users and during a backup, they generate an error “Backup failed client offline”I am looking for a solution to avoid that offline clients generate an error.Thanks for your help  

As title implies, I am retiring a VM Server. Currently, this server gets backed up daily, and it kept on local disk storage for a period of 1 month. What is the correct prescribed method using the command center GUI to “stop” the daily backups, and then just have the data age off for the next month until there is no data left and I can delete the VM from the VM group backup. Do I simply change the “plan” the vm is affiliated with to “none”?

I have customized report (from Backup Job Summary report)which has the information of certain jobs with for ex:the report has a table which contains the following columnsJobid, subclient, job status, start time, end time  I have added a schedule to this report to generate csv format file at a specific time.If have to run this report from workflow, which API shall i use? 

I had to run the Forecast report on a storage policy to try and figure out why some old jobs are not being aged. I am used to see the jobs give a reason in the “reason for not aging column”.However many jobs in this case do not have a reason.First thought was that maybe the job is required by another job, but the job ID in “required by jobs” is the same job.What could be the reason?

Hello All,, do you have any experience about over usage license ? actually we have implemented archiving for exchange which 7000 license, then now usage was 7371 .. Q : what will happen to the environment ? for archive and clean jobQ : is it any over tolerance for this cases ?

What happened to Data in the storage after reaching retain date in Commvault? Does this get delete from storage and free up the space that took on day 1?for example have a job retention policy set 30 days. Every day data written to the storage 1 BG.When this reach to 31 day will that 1 BG data got free up from storage and next daily backup job write data on this space on day 31st? How can I check from Commvault how much data will free up when it will reached to retention date?

Im trying to recover a document that seems to be on an older tapeIs there a way i can identify which tape it is stored on from the document information?

We are planning to upgrade from 11.28.xx to 11.32.xx soon.  Recently during a separate event, I was told that when we upgrade to 11.32, the INDEX FS increases dramatically.  Does anyone know more information on this so we can plan for the increase? 

We need to conduct the POC for this scenario, need input / suggestion's.The costumer want to setup a DR replication using Commvault auto recovery option. The primary site is using vmware and the DR is hosted in azure cloud. Here have been some challenges with the existing setup few of the serves were running with legacy OS like Win2003 and Oracle RHEL. As we aware win2003 is not supported on Azure platform and the costumer is not ready to upgrade to latest OS.  In this case is there any alternative option we can use to replicated the on prem workloads to Azure. I would appreciate for your suggestions. Thanks 

Hello All,We are using Linux Media Agents, on of the sudden media agent went offline with some communication issue with the ports 8400 & 8403 (we are using for communication) and there is no changes from server end.After restarting the CV services, it was back again, but we need to know that what is the reason it is going offline? which log to refer the check the actual issue, I have checked cvd.log, cvfwd.log but can’t find anything.Did anyone know, how can we exactly point to the issue with a log or event?

Hi everybody,I get a message from the tape library that there are no free/spare tapes left (see first picture below).Can somebody tell me how can I use the aged tapes again and what I need to click to mark them usable again? In the picture below you can see that I have no spares, but in scratch pool (Media in the Library) there are many tapes that no longer have any data (see photo below). How can I mark one of them and assign it for reuse?It would be a great help to me if someone could tell me how I can use the aged tapes again.

I am planning to migrate the media agent and disk library to a new setup. The current media agents and disk library contain backups with a six-month retention period. If I perform an auxiliary copy to the new storage, which is connected to the new media agent, will restoring old backups become an issue? Will it require access to the deduplication database of the old media agent? Or does the deduplicated data also copy with auxiliary copy?