Commvault Cloud Topics

Hello all! Hope to find you in a good shape!In our environment, we are struggling with a problem of NDMP backups on NetApp devices.*It was working just fine before, then just started to act like described below. We do have a couple of subclients/paths configured, and they are randomly failing. No matter if it is Full or Incremental backup, no matter the which backup in a row. Sometimes same subclient might complete few backup in a row, but another one fails. There is no patter, random subclients with a random data amount. We cant find any pattern here.That is basically the error message:"Error Code: [39:501] Description: Client [XXXXXX] was unable to connect to the tape server [XXXXXXX] on IP(s) [10.100.XXX.XX, 10.100….., 10.100….., 10.100….., 169.254…..] port [50666]. Please check the network connectivity. Source: [MediaAgentXXX], Process: NasBackup " What have been checked:-Those machines are in the same VLAN - no routing no FW, ports are open.-No errors found on the Switch Ports aft

Hello,Recently, our customer started to successively remove old .NET libraries from the commvault server. After each library was removed, the operation of the CommVault mail archive was tested. In the end, from the group of .NET Core libraries, the .NET Core 2.1.5 library failed to reinstall. After replacing it with another, newer version, the mail archive stops working.The .NET Core versions tested were 3.1.19, 6.0.1, 6.0.16, 6.0.31.Is there any way to replace the .NET Core 2.1.5 library with another current version? Regards,Michał

Hello,Can you please explain to me what is the difference between Device Streams, Data Streams and Readers ? And what is the efficient way to use them in Commvault? It would so good if you had some smart explanations.Greetings, Eugen

Hi, What would be the best way to move forward with a mySQL backup/restore when the traditional backup/restore have slow performance?  Backup is decent but restore of a few GB in a single table takes hours to complete. So, with restore performance in mind, would it be best to update the license model to enable Enterprise SBT-bases backups? Or would a block-based backup be the best way to go? /Patrik

Hello community,11.33.45Trying to configure the Oracle RAC Client for Unified Data Guard and reaching the point of setting up streams.The documentation states: "The archivelog subclient for the primary site should have streams configured only for the primary nodes; the streams for the remaining nodes should be set to 0. For the standby site, configure streams for the standby nodes only and set the remaining node streams to 0 in that standby archivelog subclient. " Question:Should this configuration be done at the RAC subclient level or at the physical node level? :If configured at the RAC subclient level, streams will be set to a value for primary nodes and 0 for remaining nodes. However, after failover, when the standby site takes over backup, since its stream is set to zero, the backup won't run... If streams are set at the physical node level, can the primary node see the standby node? Because according to the documentation, "the primary site should have streams configured only for

 Morning All,We recently upgrade our environment to 11.32.20 from 11.28.68, post update our clients are unable to perform guest file browse operations from the Admin Console. Prior to the upgrade clients were able to perform these operations without issue. Has anyone else ran into this issue?The user can see their VMs in the Command Center, they can see the backup history for their VM, they can pick a date and select the type of restore they want to perform but as soon as they do that, they receive the following generic error.         Something went wrong.         Incident ID: 9pyq1nb2In the WebServer.log file we are seeing the following error related to the browse. 12016 50 09/25 11:20:39 50 domain\user GetSubclientProperties - request handling interrupted : ['CV.WebServer.Handlers.HandlerException: User [domain\user] does not have required capability [View] for this subclient and this operation. at CV.WebServer.Handlers.CVSubclient.GetSubclientProperties(Associations associations, In

Hi, Can we generate the report for a storage policy to see how much data written daily?For example, I have a storage policy that is scheduled for incremental from Monday to Thursday, and a full on Friday. Can I generate a report to see how much data is written on the full backups on Friday? Thank you.

Hello community  we have extended retention for Yearly backup keep for infiniteIf we change yearly extended retention to a monthly extended retention for infinite (no longer have extended retention for yearly), what happens to the yearly backups? Do the old yearly backups already on the backup storage/media start to get aging off ? thanks

Hi allI have a question about the running of parallel aux copy tasks - why two parallel tasks do not execute one after the other. After reaching approximately 80%, the job stops, then enters the "Waiting" state and the second aux copy job is started.Details:Commvault version 11.32Tasks start at the same time (same Schedule Policy)The same Global Secondary Copy PolicyUse Scalable Resource Allocation - Yes (in 11.28 it could be turned off and the tasks ran sequentially) The copy is transferred to the tape library The library has two drives but only one is used (GSC settings - device streams: 1 - this is a consciously set parameter) Priority 266 Is it possible to make some setting so that the first task ends and then starts the second one? Thank you all in advance for any tips.    

Hey, i would like to restore a VMDK file directly to a datastore from a Hypervisor (VMWare) without attaching it to a VM. Am I just unable to find the function, or can Commvault really only restore single VMDK files on a MediaAgent or directly on a datastore with the requirement to attach them to a VM?Shouldn’t be this a easy implementation as the process already exist (Restore Disk to VM). Just removing the attache step. 

Hi All, If backup job or aux job Status display Waiting due to library offline. will waiting job expire and kill by auto if waiting a long period? If yes, which setting control? if the library online again after a few days, will waiting job continue start backup? Best regards  

I have uninstalled all client agents from a host, the upgrade status shows as not applicable.The client now only has VM agent backups occurring. While all other VM backup clients show v 11.00, these clients still retain the agent version. Is there any way to resolve this as it is ruining day.   

Hello folks,We are wondering if MongoDB version 7 is supported in Commvault 11.32.We have seen in the documentation updated as of 04/27/24 that the most recent compatible version is 6.xhttps://documentation.commvault.com/2023e/essential/system_requirements_for_mongodb.htmlRegards.

HiBeen plagued with this problem for a while. Support has not been able to crack it yet either. I have 4 Media Agents and 2 are using CBT and crash consistent backup options for the Intellisnap and work fine. The other 2 Media agents are also using CBT but using Application Consistent (quiesced backup) backup options for Intellisnap and these Media Agents will sometimes freeze up the Virtual Disk Service and the backupcopy fails for the remainder of the backup copies. I cannot open the process manager on the MA’s when this happens and end up have to reboot the MA to get things back on track. Not a lot of info but chucking this one out there to see if anyone had a similar experience. 

Hello, Community. There is a cluster of three nodes. 1 primary and 2 secondary.When I make a backup from one of the nodes, I get the following error:Error Code: [14:109]Description: Index processing failed on MediaAgent. This may be due to the index cache being full or because of a corrupt index.Source: 5, Process: MongoDBCtrlWhen I make a backup from another node, I get the following error:Error Code: [7:276]Description: Failed to start [backup] on node [3]Source: 4, Process: MongoDB how to deal with these errors?

Have 5 media agents in our environment that need to be renamed which would include a different FQDN for the DNS and also new ip address.  What is the best practice since some of these media agents also have DDB’s on SSD drives. Thanks

Hi,its possible enable FIPS mode on the Commvault server via API. If is possible please share me API endpoint for this. How I can check via API status for FIPS ? 

Hello,is it possible to use a fixed TCP port for the Appmanager, Jobmanager and Mediamanager? We have some trouble with an application on a server. Thank you and regards,Thomas 

Where a customer has a requirement to restore data from a Secondary Copy, rather than restoring all of the data directly from that Secondary Copy, it would be useful if there were an option to use something akin to the DASH Copy process to transmit only the blocks that are not available via the Primary Copy.I could see this being really beneficial for restoring back to remote office locations, and for reducing egress costs when recovering from cloud (especially from Archive tier).Alternatively, something like a Copy Back option could work, where jobs can be copied back to the Primary Copy, leveraging DASH Copy.

Dear Community,  anyone has experience with DB2 point in time restore of more than 1.5 TB Database if yes can you share me how long it takes … in my case almost 9 hours taken for restore. data restore taking 4 to 5 hours and roll forward taken 4 to 5 hours.   

Why do the values of Front End Backup Size and Full Synthetic backups in the Chargeback + License Summary reports show a significant discrepancy? The total of the reports falls considerably below the actual value of the synthetic backups. I'm seeking to understand the reasons behind this disparity and find solutions to align the values in the reports with the actual synthetic backups

Hello,I have a question about Exchange online backup.Does Commvault protects also the deleted items folder for exchange online mailboxes?  Please for your feedback,Nikos

Hello Team,I am getting the error while running data aging job. Could you please assist me?Error Code: [32:332]Description: Failed to get SQL Chaining Information.

i have just create new client to install in it media agent in it but when i created it i fount that its version is 11.00 i want to upgrade it to 11.32 how to do it?

Where do i change the recipients of these alerts? Hello,Thank you for using Commvault Cloud. Your user count for the following subscription in <company> has exceeded 100% of user licenses purchased.Office 365 - EnterpriseWe have begun a 60-day grace period before pausing backups and you now have xx days remaining. If user counts continue to exceed 100% after the grace period, backups will be paused.To purchase additional users, please contact your Commvault customer success manager or Commvault reseller partner.You can view your Office 365 usage report here.