Commvault Cloud Topics

Hello community, I need your help. I want to deploy a FREL without an OVA. I am trying to install the packages on a Linux system, but when I install, I only see "file server" and "File server core". I don't see "VSA".

I am trying to get the different backups from the sql database, but I can't find the way without having to go through client, instances....

I would to get the list of failed items (details) using cli/ SQL command I’m trying to create an event/ custom report for whichever option which reports more than 0 failed items and trying to gather the details per job. The cli/ Commserve Table/View that’s equivalent to the following API https://documentation.commvault.com/2024/essential/get_failed_items_in_job.htmlGET <webservice>/Job/{{jobId}}/FailedItemsHost: <host name>Accept: application/jsonAuthtoken: <authentication token> or the table/view where this API is fetching the data  Thanks in advance. 

I was cleaning up some old reports in the Web Console and accidentally deleted the Audit Trail report template. How do I go about recreating that?

We have a windows vmware environment using intellisnap v11.30. There are 3 clustered ESX hosts. and just a couple of VMs. I am trying to do a full VM restore test, however the jobs fail because one of the three ESX hosts are down. During the restore, I select a different ESX host, but the restore error shows CV trying to connect to the ESX host that is down. Is there any way around this? Why is it trying to contact the ESX host that is down despite the fact I ask it to use another ESX host?Error code 91:73 Connection to VM Host <host that is down> has been lost. Please verify the VM hosting services are still running.  

i am following the below link for splitting commserv and media agent , where commserv to a new machine and keepin exising commserv as only media agent ,i moved the DDB using config only option to second instance MA , since the dedup is in same server and location reachable to new MAonce the spliitt is finished media agent and library is online but i am getting below error  

hope everyone if good  i have a very strange issue while installing the client in server it get failed to download binaries from package commvault file system core i have also the log attached herewith. please help to get out of this i have done this ot backup my core server. but unable to install client. 

Hello Community, I am doing 3rd copy of DB backup to cloud library. I have separate Role for customer users created. Customer role has below permissions associated. When browsing backups from Command center under a specific customer user, I can see backups but I cant choose the backup copy. Below is a difference when I am logged in as customer user when I am logged as admin, I see additional option to choose backup copy: I`ve added browse and download permissions to customer user, but it did not helped. I  also tried to add permissions over Storage policy, same result. Kindly help me identify which permission need to be added into customer specific Role or user.Many thanks 

HelloIn what maintenance pack was “DeleteClientAuthorization” enabled? And where can I find information on how to set it up?//Henke

Hello,VM was migrated to different vCenter, now it has two BackupSets old and new. Could you say please how to remove old one?  

Error code: [19:2586]Description: Another backup job [52212350] is running for client, iDataAgent [Oracle RAC], Backup Set [defaultBackupSet], Subclient [default].Source: cms01101c1us07, Process: JobManager

I deleted a company, and all associated laptops were also deleted. I performed a commserve restoration, which recovered the clients in the commserve, but the agents on the laptops are still missing. Is there a solution to recover the agents on the laptops without reinstalling them?

I installed Metallic Edge Monitor from our IT service center. I’m on an ARM2 macbook running 14.4.1 When I start up Edge Monitor, and go to the icon, it briefly, for a fraction of a section flashes a login, only to be replaced by “Activation in Progress” which never seems to change, even after hours!  Does anyone have any explanation for this?  How do you think I can fix this?  I can’t tell you the version of Edge Monitor, because the icon is unresponsive (except for Quit).

Hi All,We are configuring GFS disk to disk to tape (different tape media). 1: first storage policy will configure daily Inc and weekly full for first disk keep 7 days 2: first disk daily Inc and weekly Full go to auxiliary copy of second disk keep 28 days3: second disk daily Inc auxiliary copy of daily tape media keep 28 days4: second disk weekly Full auxiliary copy of weekly tape media keep 28 days5: second disk Full (end of month) auxiliary copy of monthly tape media keep 12 monthsRefer another vendor GFS, if weekly full backup day same as monthly, backup execute monthly only. May we know Commvault could setup this? May we know Commvault must keep both weekly and monthly if same day?Best regards

We have vm's that by accident got the file system agent, when i try to unistall it from the commcell it automatically selects sql agent. is there a way to uninstall the file system agent without deleting the sql agent?

Sql always on Full backup being taken from primary server but  log backup being taken  from standby server at every 15 minutes .Job finished succesfully  but.This  causes problems in log shrink and sql log folder overgrowing How do I ensure that the log backup is taken from the Primary SQL. server

Can you please explain me why there is a space - but the same time it is occupied on disk?  

Just as example with a daily full backup to keep it simple…In case you have a 4 days retention, but the backup keeps failing for a week, will all backup data still be there? Or will it all be expired? Thanks :) Maurice

While attempting to initiate backup procedures, I observed that while I could back up the entire virtual machine (VM), I encountered difficulty in selecting specific files and folders when creating the VM group.In my Azure Stack HCI environment, VMs are deployed, and my objective is to exclusively back up files and folders rather than the entire VM. Please refer to the image below for context.We have followed this document foradding the HCI environment. https://documentation.commvault.com/2023e/essential/adding_azure_stack_hci_hypervisor.htmlCould you kindly provide guidance on whether it's possible to back up only files and folders within VMs which are on Azure stack hci ? If so, could you please provide the necessary documentation for configuring this feature? 

New vCentre added and unfortunately the account used to add into Commvault had visibility and admin rights over the entire inventory and not a specific folder as required. When a “Refresh datacentres, discover VM’s” action was performed every single VM appeared in the VM list. A subsequent modification adjusted the permissions on the account to limit it to the required folders and a repeat of the process did not reduce the VM count.I have now retired and deleted the vCentre object and the VM’s remain :-( Is there a scheduled clean up process to resolve this issue?  There was a single test VM group with a single VM and that was deleted before retiring the vcentre. I was hoping removing the vCentre and re-adding it would resolve the plethora of VM’s we do not want in the inventory. 

Try to use qdelete command, but got this error “client: Error 0x139: Token Invalid/Expired. Relogin Required”

I had 2 disks go bad in my local iSCSI SAN late last week. I have multiple mount paths attached to it from Commvault. The array has since been repaired, and the RAID rebuilt successfully, but I continue to get these errors, and my concern is there is some disk corruption on the drive(s). The mount paths are formatted in Windows as ReFS. I tried running scandisk, but it’s not available on ReFS, but I could use the Refsutil to scan and fix the drive if necessary.I’m seeing the errors on Aux Copy jobs, which is interesting, cause all my Aux Copies are sending data to Azure, not the local SAN. Not sure if that matters or not.Any thoughts on where to go from here? 

Hellogood day. my first post here.i am unable to discover my Media Agent from my Commserve and it seems like the only “client” affected by this. obviously this has disrupted backup jobs of other clients. these are the things I have confirmed to be working:I can ping the servers interchangeably.i can RDP into both servers from the other.traceroute also was positive. i have disabled local firewall on both servers. So there aren’t any ports being blocked. From the console, the media agent readiness check failed, and the repositories are offline.a Cvping across on both servers Via ports 8400 and 8403 were successful. What could have gone wrong here?I need help.

Hi’After archiving some files in UNIX server  we are not able to restore them we can’t found this files. Regards. 

I have VM backup configured at vCenter level.I do have separate service account configured to access the vCenter and it does have Admin level permissions.Now, i do see that the service account do have interactive login enabled.Is it ok to disable the interactive login?will it disrupt any work functionality if disabled?I do see from Knowledge base articles that the account should have Admin level permissions and then we are good to go.Just need this doubt to be clarified before I disable the interactive login.