Commvault Cloud Topics

Hi,Could you please explain Media agent licensing in 2023E. Platform release change list contains information regarding Active and Inactive MediaAgents (https://documentation.commvault.com/2023e/expert/changes_in_commvault_platform_release_2023e.html).It states that media agents will consume some license when you create some storage. What kind of license is mentioned? For example for setup with per-VM licensing model?  Thank you!

Hi Team,In our infra , We have using a commcell server  with capacity based license.We are planning to setup a commserve server in our DR infra, Can we use the same license to New DR commserve server or not??Both commserve servers are in different locationCould you please suggest or share the procedure for this above questions.Also please share how to get the license and how to apply license to new commserve server

Hi,Could you say please, is direct update supported from 11.24 to 11.32? Unable to find precise information. When I try to download installation media in Commvault console I see strange version number “11.32.6”, current version is 11.32.54

IHAC who wants to change from 3DES encryption to AES-256. I know we don’t re-encrypted data that already exists in the library, but the question is do we see a noticeable difference in storage consumption between ciphers? We list performance ratings here, but do any of them have a higher or lower storage consumption penalty?https://documentation.commvault.com/2023e/expert/supported_algorithms_for_software_encryption.html

Hi, I have a VM which fails, with error failed to get index information from previous backup. The index cannot be accessed. try again later. I have run a full backup. this completes successfully and then ran an incremental backup on this VM and the issue still persists. This issue is only occurs when you run an incremental backup on this one VM. Are there any suggestion we can try? 

hello :),I want to restore an instance of my database using Python.I'm trying to use the cvpysdk library.I can use:https://github.com/Commvault/cvpysdk>>> job = subclient.restore_out_of_place(client, destination_path, paths, overwrite, restore_data_and_acl)should I use another way?brk2

Hi Community,how can I update the index status of the Exchange Online Agent?I have currently an Index status of April 10.  When I initiate a mailbox restore, only mails up to April 10 are displayed.  Is it possible to refresh manually the Index Status from the Exchange Online Agent? best regards,Andreas

HelloI would like to know if there is a way to restrict a user from login in to the commcell without disabling the user? I tried to restrict it from the roles but i couldnt find it.

Hello,Does anyone have a working request body for an out of place restore that goes from Vmware to HyperV?All of the example and docs only talk about going from VMware to Vmware and i cant figure out what all i need to make a valid restore.My main issues right now are i cant seem to get it to cluster the vm, add the nic, or put the vmconfig in the correct place.  I can get it to restore the disks to the correct place but the vm config stays in c:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\iDataAgent which isnt going to work.  Also, even though it does put the disks in the correct place, it also appears to leave\start with a copy in c:\windows\vmwaredatastorename, which isnt good either when the vm is large.Here is what i have so far, like it said, it does restore kinda, but i would like to not have to to write some sort of post-processor to make it all work.  Doing it manually works great.Here is what i have so far tha

I am trying to create a workflow to retire/delete clients for which retain until date is already met but it still exists in storage and console.  I am looking to get a query wherein i can get retain until date of any client which i look for. Could someone help me with the query to get retain until date of client.  

Hello, I have a problem with our exchange online backup.  When i start a new backup job, the job get an error:Error Code: [82:229]Description: The job is pending because: The remote end hi-back-ms02 has closed network connection unexpectedlySource: hi-back-ma06, Process: cvd This job is still running, but the streams stops one by one with error: Agent [hi-back-ms01_Remote4] ended prematurely due to []. Some relevant parts from the job log:5300  4760  05/07 14:08:25 1679359 Servant    Remote Stream Allocation request for [14] streams of type [1] received. Request Identifier [Global\1679359_3048_1715083746_WAIT$Global\1679359_3048_1715102172_SHM]. Client [hi-back-ms01]5300  2fec  05/07 14

Hi All, Refer https://commvaultondemand.atlassian.net/wiki/spaces/ODLL/pages/1479215216/Aging+and+Pruning+Process “Idle space on storage not supporting the sparse file attribute can be reclaimed using the 'reclaim idle space' option from the DDB data verification job.” Windows 2022 with MediaAgent and local SSD for DDBCommvault 11.32.35 refer above version and setting, will it require execute “DDB Space Reclamation” job? we check system create schedule job “System Created DDB Space Reclamation schedule policy” Every date at 11AM and associations Deduplication Engines, but View Jobs display “No job history found”, why the job did not schedule execute? Best regards 

current environment is> physical server with local mount path ,> os windows 2012 r2 ,> commserv version 11.24. we are implementing hyperscale  x new version  Version Hyperscale ISO 3.2312 CommServe server minimum version 11.32.35 (or later) CommServe Server: System Requirements Windows 2016 above   we need to migrate the commserv to new virtual environment , but to copy the local mount path we dont have space in the virtual environment  inplace upgrade of exsisting physcial machine OS  is challenging 

Hello Commvault Community, We are running 11.32.35, right now we have around 70 VMs with Windows and Linux operating systems. We also have a single Media Agent running RHEL.To backup Windows-based VMs, do we need to deploy Windows MA or can we leverage it with existing RHEL MA? Then what about the VSA, is it also has to be windows-based? Please suggest.

Hi All, Refer below auto created by system with schedule backupis Index Server and must backup? refer auto created schedule Full backup and everyday, could change to weekly Full and daily Incremental? is require create second copy to DR disk? is require copy to tape? what impact if did not create second copy? Best regards 

I am trying to find a solution in the scheduler to keep my monthly backups in one weekend.At the moment my monthly backups are configured to run the first Saturday and the first Sunday, but these two days aren’t always in the same weekend.How do I adapt the scheduler to select the monthly fulls from the same weekend?

Hi everyone,I would like to know if there is a list of operations that are only possible from the CommCell Console instead of the Command Center/Web Console.Best regards,Sergio Silva

Dear Team, Backup is getting failed with Error Code: [17:11] Description: Configured content does not exist. While checking the configured content is already exist but still its getting below error log while running the backup. Previous backup same content backup has completed successfully so kindly assist to us if any.1039103 fdaff 05/08 16:48:08 3551375 skipFS::isSkipFS(79) - We will skip file system types [:nfs:nfs3:nfs4:autofs:lofs:tmpfs:proc:ctfs:udf:cifs:smbfs:debugfs:devfs::iso9660:isofs:openpromfs:devfs:procfs:nsspool:sysfs:floppy:ufs:devpts:devtmpfs:lustre:] from backup1039103 fdaff 05/08 16:48:08 3551375 skipFS::GetFsType(449) - add fstype 'xfs' for '/mysql' to cache (dev_key:FD02)1039103 fdaff 05/08 16:48:08 3551375 CScanJobFileSystem::Run1(2016) - 0x80070002:{CWorkUnitManager::AssignWorkUnit(357)/expandContentPathByVolumes failed} + {MountPathInfo::expandContentPathByVolumes(286)/W32.2.(The system cannot find the file specified. (E

Hello all, While trying to start 1-Touch restore from FS backup of RedHat 8.8 we are having this issue after first stage of restore: Does anyone know what might cause this problem?

can we use standby commserver at DR location also as a Media agent ? instead of deploying Media agent on other server for Auxcopy (secondary copy)?

We are using a 100M line, and we are currently using a single network to an external DR host as well as a backup.Due to network traffic issues, we had to limit the speed of backups.After looking up the TN, we found that Commvault can be set up the same as QoS using the network throttling function.We understand that this feature will be applied on a policy basis, but we are currently unable to find a place to apply this policy to DRVMs.I'll be waiting for any your comments.Regards

Hi everyone. I am currently testing and documenting the setup of the continuous replication (VAIO) in a test environment. When installing the VAIO filters, I keep getting, “The operation is not allowed in the current state.” I used the built-in administrator too. I can’t open a support ticket as it is not a licensed CS. Just wondering if anyone else has seen this?4300  80    03/07 15:48:59 30  Failed to install IO filter http://VAIO-CS:80/webconsole/downloads/VAIO/cvtblrh/7.0/1.23.4/offline-bundle.zip on cluster WL-dHCI, Error:[The operation is not allowed in the current state.]4300  80    03/07 15:48:59 30  CBlrDrvInstall::Install(480) - Failed to install Head IO filter. Host:[vcenter_name_removed] Err:[0xFFFFFFFF:{BlrVSOperation::InstallIOFilter(700)/Int.-1.0xFFFFFFFF-Couldn't install Head IO filter}] Thanks,John

Customer contacted us saying they saw a File system backup job “Completed with errors”.Found in job history details that 5-6 objects failed due to “access is denied”.I mentioned this to the customer, and it appears the failed objects are folders that were deleted 3 days ago.I guess Commvault is running some kind of indexing before a backup job starts(?), but I don’t know why it still “sees” the deleted folders during indexing or backup..?Can I force update the index somehow? Is this even caused by a problem with index?(Since the folders were deleted there has been 2 Completed with errors with reference to the same folders. I suspect the backup today will be the same..)

Hi community,we are migrating from another solution to Commvault’s backup solution.Currently we are billing our customers per client and per used backup disk space. It would be great if we could handle the billing the same way as before.We are now looking for the best way the get the used disk space per client. Ideally directly with a SQL query. In another thread someone recommended the QS_BackendStorage stored procedure. While this looks like a good solution, we are not sure how to interpret the values. In our understanding the column ‘Backend Size (GB)’ contains the actual used disk space on the media agents per client. So adding up all those values should be equal to the used disk space on the volume.In our testing system currently 14.3TB of the disk space is used (by just checking the disk usage on the media agent - we currently only have one), while the sum of all values in the column ‘Backend Size (GB)’ of the sto

HelloWe have worm enabled copies. The retention is 10 days and 1 cycle.Now we have a server that is decomissioned and backups have expiered after 20 days, so we are cleaning up the stg copies. But coming to the worm copy we can’t get rid of it due to that we can’t manually delete a job from it. As it is now it seems the backup jobs will be in there forever.I know we can do the process for unlocking the worm setting via support.Is there a best practicies regarding worm enabled copies in the respect of cycles?Am I right to assumethat, If we would set the cycles to 0 the job would prune off correctly?BRHenke