Commvault Cloud Topics

Hi all, At a customer, we are using Combined Storage Tiers:CV 11.28 AWS Deep Glacier / Standard-Infrequent Access We have a few questions on this:When we do a restore, the Recall workflow kicks in. We see that it initiates the Recall and then waits for 13 hours before checking the Recall Success. Why is it only checking after 13 hours? The data might be available sooner, so it would make sense checking earlier.   Which Recall type is used by default (with CV 11.28), is it Standard or Bulk? Thanks in advance!

We have an installation of Commvault 11.28.36 in an AWS environment.  There is only 1 Commserve servicing multiple VPC’s with each VPC having it’s own Media Agent(s) and S3 Bucket(s).  We have Couchbase installations in various VPC’s and currently we use the Couchbase backup utilities to dump the backups to EFS which are also mounted on the media agents.  From there, we do EFS backups to S3. We are interested in exploring the Commvault Couchbase backup process with targets to S3 and have a few questions:  Does Commvault Couchbase backup process just utilizes the Couchbase backup utilities?  Is there any document that provides technical details on the backup process? Currently, with the EFS backup, we are utilizing the Capacity Based License.  If we move to this Commvault solution, what license will it consume? I appreciate insight into to this. ThanksChuck

Hello,i configure livesync with this kb https://documentation.commvault.com/2022e/essential/106024_setting_up_commserve_livesync_for_existing_commserve_server.htmlwhen i try to enable the livesync I get an error:CommServe LiveSync package is not installed. Install the CommServe LiveSync package and try again.on the commcel console “control panel”  the “enable commserve live sync” is enable.when i try to do a test i get an error that the feature is disable.

Hi Team, have a next trouble via update 11.28.24-34 > As per the updateInfo.log file on commserve:\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.29272  34532  11/27 12:42:51 ###      Retry file operation after 15 seconds29272  34532  11/27 12:43:06 ###      Movefile attempt [8] failed with error code [5]29272  34532  11/27 12:43:06 ###      Failed to copy file C:\Program Files\Commvault\ContentStore\jre\lib\modules to C:\Program Files\Commvault\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.29272  34532  11/27 12:43:06 ###      Retry file operation after 15 seconds29272  34532  11/27 12:43:21 ###      Movefile attempt [9] failed with error code [5]29272  34532  11/27 12:43:21 ###      Failed to copy file C:\Program Files\Commvault\ContentStore\jre\lib\modules to C:\Program Files\Commvault\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.29272  34532  11/27 12:

Is it as simple as create an XML representation of the entity list?  I have been attempting to create it via Java with strange results.  

  HelloPlease help, I am trying to integrate an Oracle server that has a "Red hat" OS and I get the following error.It may be something very easy but please if someone can answer, I will be grateful.

We are planning on swapping production VMs between our two data centers on a regular basis. We’re using Power Max storage with SRDF Metro (synchronous) replication, VMware with SRM protected VMs, Commvault Primary backup at the DC where the VMs happen to be at the time and an AUX copy at the other DC. We backup VM snapshot images (so Agent-less).We can configure SRM to maintain UUID after a failover to the Secondary site (secondary vCentre), so the licensing issue seems fine. SRDF Metro replication keeps the sites in sync, so from a VMware perspective, both sites ‘see’ the same disk IDs. My question is about finding a way to configure Commvault to recognize the AUX copies as Primary, AND, more importantly, continue to leverage the same CBT info from the Primary site. This should be possible given SRDF Metro maintains bit level duplication of all disks/blocks.Without CBT continuation across sites, after failing 500-ish VMs over to the Secondary site, we’re looking at at full re-seeding

You can manage and secure Commvault login credentials, application credentials, and administrative login sessions using CyberArk’s Privileged Credentials and Session Management solution.With CyberArk and Commvault integration, you can synchronously rotate account passwords across your environment. Commvault receives password rotation requests to update application and local admin account credentials so that backups continue to run seamlessly, without manual intervention. You can also use CyberArk session management to log on to Commvault using one-time use admin credentials. This went relatively straightforward. The only thing that is missing in Commvault is a way to verify that the password rotation was successful.One can either try using the commcell user or the application user to browse a subclient to test whether the change was successful. But this is a trial and error method. An enhancement to this plugin would be to have a report or an event log entry in Commvault that a change

For those that don’t want to spend a lot of time trying to figure it out, I just figured I would post the basics and then you can have fun exploring for yourself.  It’s not pretty, but should get those not familiar with using the REST API with PowerShell a good base to start. You’ll want to secure the credential section, this is just basic of the basic. It’s not pretty, but should get you started with REST API.  You will need to fix the following in the script below: YOURWEBURL:PORT - Needs updated to your URL and port (if applicable)    ###USING COMMVAULT REST API COMMANDS#####################################################################################################################https://YOURWEBURL:PORT/webconsole/sandbox/apiexplorer###https://documentation.commvault.com/2023/essential/rest_api_overview.html###SETTING UP THE VARIABLES FOR TOKEN REQUEST############################################################################################################$contentType = 'appl

I am working on some performance issues with my backups.Looking at the media agents during the backups, looking a the media/proxy agents I am seeing what I think is high latency on the loopback adaptor.   in the screen shot below you can see in in Windows resource monitor the latency for vsbkp, cvd and other processes are around 30ms.   The loopback adaptor is internal to the server, never touching a ethernet switch or wire, so I would think it should be much lower right?I am wondering what type of latency other folks are seeing on their media agent and or proxy agents during backups?Thank you ahead of time!  

Hi ,  we have aux copy to tapes which is our 3rd copy , and we can see big data app job being copied to it frequently , how can we exclude it 

Hi Team, The Watermark or Threshold that triggers the space reclamation is actually dependent on the low watermark threshold set at the Library Properties. As per the Commvault documentation, the Auto Space reclamation job is applicable for Disk. How we can enable it for Cloud Library?  

We are trying to push the Unix package from the Commcell, getting below error. We have verified the Firewall settings were properly configured, SSH is enabled and port 22 is open.Error Code: [68:151]Description: Install Software FailedSource: weazmgtabkp01, Process: DistributeSoftware=========================================================179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.sh], File size [1415], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.xml], File size [5901], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:10:38 ### [CheckForSpace]() - nvAvailableSpace: 11558596179036 4790c 02/15 04:10:38 ### [LocalSPDataReqHandler]() - Check for required space to install updates successful179036 4790c 02/15 04:10:39 ### LocalAUJobReqHandler Received CacheOpReq request179036 4790c 02/15 04:10:39 ### ProcessNewC

Hi all,I have installed a “Virtual Server” package on a linux VM but the VM is not listed as an Access Node when configuring access nodes for a Hypervisor or a VM group.Couple of days ago I installed two VM with same OS and same Commvault packages and these two VM became available as Access nodes immediately.(Commvault release is 11.32.35)Could anybody help, please?Thanks,Lubos 

Hello!Is there a way to create a new server plan and disable the creation of the default snapshot primary copy?I don’t want to go to commcell console and delete the automatically created primary snap copy. I just want my primary copy and tape copy when I create a backup plan.Regards,Pedro

Hello All,  I am facing an issue that is come from time to time, it happened in my DR site, however I observed that once scheduled backup started it been in running status till next day morning with no progress, till I force susbended the job and resume again it will work and completed successfully. kindly advise if the same issue might happened to you . thank you all 

Hello All,I have a question regarding the behavior of an SQL cluster. Scenario:This cluster is made up of 2 VMs with shared disks. There is also a witness client to this cluster. The witness client was rebooted unexpectedly, and so I’m assuming Commvault determined that the cluster was lost, since a backup set and instance were automatically created on one of the client nodes. What brought our attention to this was that we received an alert that this subclient could not be backed up since there was no Storage Policy associated, and permission not configured, which was to be expected.My questions:Is this normal behavior? (I believe that it is?). If so, why would Commvault do this given it can’t be backed up anyway with no storage policy associated, etc...? Is there an option to disable this behavior? Am I correct in saying that by the witness client being rebooted, the system assumed the cluster was lost? Also, this is not the same as a failover, yes? If an actual failover occurs, would

Hello All,I have a question regarding the behavior of an SQL cluster. Scenario:This cluster is made up of 2 VMs with shared disks. There is also a witness client to this cluster. The witness client was rebooted unexpectedly, and so I’m assuming Commvault determined that the cluster was lost, since a backup set and instance were automatically created on one of the client nodes. What brought our attention to this was that we received an alert that this subclient could not be backed up since there was no Storage Policy associated, and permission not configured, which was to be expected.My questions:Is this normal behavior? (I believe that it is?). If so, why would Commvault do this given it can’t be backed up anyway with no storage policy associated, etc...? Is there an option to disable this behavior? Am I correct in saying that by the witness client being rebooted, the system assumed the cluster was lost? Also, this is not the same as a failover, yes? If an actual failover occurs, would

Hi Team,While running the scheduled auxillary copy, we are getting the below error and hanging the jobsplease find the below error share any solution for the below issue“Error code:[13:138]Description: Error occured while proccessing chunk [2639669] in meida [v_280641] at the time of error in library[disklib01[ and mount path [MA01]\\IP\ITshare\NAS_drive03] for storage policy[storage policy name] copy [tape copy] meid agent [MA02] backup job [312270] unable to setup the copy pipeline”“Failed to mount media with barcode(RL774L8] side[A_408] into drive [HPE ultrium 8-SCSI_1] in library [HPE MSL 3040] om [MA] while accessing a drive then serial number obtained is different from expected SCSI identifier supplied by the medium changer” after getting this error, everyday we reboot the media agents and commserve then only the backup will normalcurrent commserve version:11.28.243 media agent(physical)2 commserve server(VMs) please share any solution for the above issue 

HelloWe plan to use NetApp CSeries QLC as a Disk Library for high performance restore with HyperScale-XDo we need additional Media Agent to have the primary copy directly written to the NetApp Array then pushed to tape from the HyperScale-X nodes ?Thanks

Hey Guys :)Running a restore from a mysql db. Network Test is ok, but throughput is very slow (2-4GB/hr). On the client i can see i high cpu load (80-95%), and the Disk usage is also close to 100%. But my question is (or from the customer): Can someone please explain me how the restore is working? So what is commvault, the Agent, doing step by step? Why does it create such i high load on the cpu and the disk?Thanks :)KR

can we set encryption of for one vm which is part of vsa job in a subclient ,or is it can only be done for client with agent , is there any way to encrypt only a vm wihtout using seprate storate pool or policy 

Hello, Working on a design for a customer that will provide BaaS using Commvault as an MSP.HSX will be used as primary backup target and they want to provide tape copy option to their tenants.They have a Tape library with 12 drives and 240 slots and expecting 6 tenants. Some tenant will self-manage their backup and some will be fully managed by the MSP. I am wondering how we can make a portion of the tape library available to the tenant (storage pool / drive pool ?) and have access only to its set of tapes, drives and slots. Customer does not have license to partition the tape library.TL drives will be connected to the HSX. Thanks for any inputs

Last week we received a mail notifying us that new maintenance relapses were available. We run both FR32 and FR34. •    11.34.11 (06-Feb-2024)•    11.32.42 (06-Feb-2024)For both platform releases we now notice that those maintenance releases are not available anymore, instead MA shows 11.32.43 and 11.34.13.What happend to the maintenance releases who were made available last week? Were they pulled back or were they replaced, without communication, because new critical fixes were released? What should you do when you are running on 11.34.11 or 11.32.42?

Hi team, we try to push fresh data from private metric reporting and it failed.CommservSurveyUtility.log7664  ba0   02/14 11:13:25 ### CommservSurvey::uploadfiles() - Private: Upload started7664  ba0   02/14 11:13:26 ### CommservSurvey::uploadfiles() - Private: Upload succeeded for file : [D:\CommVault\Reports\CommservSurvey\privateupload\CSS1707905605_100AF2_208.xml]7664  ba0   02/14 11:13:26 ### CommservSurvey::uploadfiles() - Private: Upload done7664  ba0   02/14 11:14:38 ### GenerateXML() - RptCommservSurveyProc failed with error [INFO: [String or binary data would be truncated.] [RecNum:1, State:42000, NativeErr:50000, RowNum:1, Severity:16, LineNum:636, Spid:58] ]]... Proceeding with next survey…Any idea how to solve existing issue ?