Commvault Cloud Topics

Hi All,Could you please confirm if Commvault solution can be configured to backup the following AWS components:AWS VPC Subnets Route Tables Internet Gateway NAT Gateway ACLs AWS Security Group AWS Transit Gateway - Route tablesThanks and Regards,Rahul Raina

How do I change the main admin commserve account password in Commvault? I know the current password I just can’t find where to change it.

Hi,Each job gives Read, Write, Network, and DDB lookup metrics.I’ve always understood “Network” to be “waiting on data transfer from the Client to the MA.”But I have a Client which is its own MA, and does parallel copy directly from itself to S3--but the “Network” number is still sometimes the highest percentage.What does “Network” mean in this context? (The DDB does live on a different MA.)Thanks!Sheree

Hi, I want to know if there is a procedure when we want to migrate an existing hyperscale X to an existing commserve? Regards

HiWe want to be able to scale better but we need to still utilize our existing SANs as storageso as far as I can read we have two optionsSAN Data Server NAS box in front of our SAN (HNAS or something like that) I would to hear from people who use SAN Data Server what is your setup like and have you found any problems that I need to consider before going that route?  We have fiber channel connection from all MediaAgent to SAN today so we only need to buy a server and put the QLogic cards in then the infrastructure should be in place..Best regardsBjarke 

 Hello team,I use Commvault REST API to grab “Number of spare media” of tape libraries as per CV Bol motioned below so we can be notified if spare media is below the threshold that we set in the Python script.  https://documentation.commvault.com/commvault/v11_sp20/article?p=48994_1.htm The Python script for CV rest API that I created is running fine and we are getting reports daily with all the required info that we need (e.g. library name, total/available space, SpareMedia count, etc…)  Issue:I come across an issue where our Aux copies job stuck in queue due to lack of spareMedia and end up that is Commvault REST API doesn’t  reports accurate SpareMedia Count with the request syntax that outlined in your BOLhttps://documentation.commvault.com/commvault/v11_sp20/article?p=48994_1.htm  numOfSpareMedia Tape library total number of spare media. tapeLibSummary  Findings:CV BOL Rest API only returns the result at root level (tape library summary ), but the accurate Sp

I need to set up cloud backup retention according to the following criteria- the last 7 daily backups- the last 5 weekly backups- the last 5 monthly backups (end of month)- the last 2 yearly backups (year end)Is it OK the way I think it is set? I kindly ask for your assistance.Thanks a lotCarmine

We are wanting to move the Command Center off the CS onto a standalone WebServer so when we present the Command Center to our customers, they are in essence logging onto the WebServer and not the CS.Can someone confirm this is the correct procedure to follow?Web Server Hardware Refreshhttps://documentation.commvault.com/2023e/expert/web_server_hardware_refresh.htmlThanks in advance.

Hello,I have Commvault server  simpana version 11.28.68, and a few Virtual machines (VMWare).I have a problem with browse specific file from this Virtual machines from backup which is on Tape library.I read that live browse is not allowed for simpana version 11.28.68 and index version2. Is there any solution for this problem?Best regards,Elizabeta

We wanted to move backups of clients with disk library from one commserve to another and would like to continue the backups to the same disk library on new commserve. How can we achieve this?

Hi Everyone,We have multiple commserve’s available, in one of the commserve when I tried to execute below SQL query to fetch the data it’s taking more than 7 mins to complete where environment is smaller in size. But when I executed the same SQL query in other 6 to 7 commserve environment’s it was completing in 1 Sec only. Even I’ve performed the Full DB Maintenance as well, but the issue is still same. Can someone let me know what could be issue here. SQL Query:SET TRANSACTION ISOLATION LEVEL READ UNCOMMITTEDSELECT A.agentId, A.agentName, A.clientId, A.clientName,    agentStatus =        CASE            WHEN A.clientStatus IN ('uninstalled', 'hidden (unknown)') THEN 'uninstalled'            ELSE A.agentStatus        END,    A.agentBkpEnable,  A.agentRstEnable,  A.refTime, A.modifiedFROM (    SELECT        agentId = iDA.id, agentName = iDAT.name, clientId = iDA.clientId, clientName = C.name,        clientStatus =            CASE                WHEN (C.specialClientFlags & 1) = 1 AN

Which Commvault Jobs feed that log? I have some major events with the following message: Error occurred in Disk Media, Path [/cvault/hua/nfs/XXX_02/dat/Y66R1O_08.08.2022_13.02/CV_MAGNETIC/V_648334] [Check whether the path [/cvault/hua/nfs/XXX_02/dat/Y66R1O_08.08.2022_13.02/CV_MAGNETIC/V_648334] is accessible.]. For more help, please call your vendor's support hotline. I can do listing on that dir so, yes, the path is accessible.  Commvault 2022E. Disk Library with NFS Mount Paths.     

Looking for assistance on configuring new DELLTape Library

Hi,I just have a question that does Commvault have a sandbox? I want to test restores or disaster recovery without affecting my production environment. I’m using HyperScale X and the version is at 11.28.102 currently.Thank you.

Dear all, I need some help, the client is requesting an automated process for installing agents in commvault, so that on boot he can call this through a package configuration or something like that so that as soon as he starts the VM everything goes up the automatic installation, does commvault have any process of this type? It also needs this configuration for the commserver and media agents. Does the commvault tool have this type of automation?

Hello,we got several LTO4 Tapes from a customer to recover files from it. The IT-Department doesn’t exist anymore and the contact person has no clue about anything. We successful imaged 2 Tapes an in the first sector we saw “CommVault Media Label… CommVault Systems Galaxy” Entrys. What brings me here. ;-)How can we restore files from the tapes, what do we need. Thanks in advance.

Hello I received this message in the event viewer : Do you have any ides to solve this issue ?Thank you!

Sry, wrong section

What’s happening with Metallic? On November 8th, Metallic, Commvault’s game-changing SaaS-delivered data protection portfolio, is becoming part of the Commvault Cloud. By merging Metallic and Commvault technologies into one platform, we can deliver a modern experience that advances how our customers protect their data – with even more flexibility of choice.  What is Commvault Cloud? Commvault Cloud is Commvault’s unified cyber resilience platform. Leveraging a common foundation and framework, the Commvault Cloud offers the flexibility to consume Commvault services in the cloud, as software on-prem, or as an integrated appliance through a single platform.  Why now? As cyberattacks and data risks mount, unifying Commvault and Metallic technologies in a single platform unlocks new synergies and advancements that benefit how our customer base secures and recovers hybrid cloud data against emerging threats.  Who is Commvault? For over two and a half decades, Commvault has been delivering wo

hi , i have done the vmware application validation ,and its working , but i wonder how to select which storage policy copy it should validate it from ,i have prodcution site and DR site , and i want the backup validation happen from the secondary copy of Storage policy is there anyway i can select the copy precedence during the app validation 

In the past few months, “file activity anomaly alerts” have been exploding in my commvault warnings. Consider this thread a continuation of my previous thread here. For instance, we have Microsoft Configuration Manager use its built-in backup function to back its files/databases up twice a week to a location on our file server, and then later Commvault backs up the whole file server.Here’s a few of the files which it always sticks on, some related to Config Manager, some random other onesDescription: A suspicious file [P:\Project\Staff\DISASTER\SCCM\SSCBackup\CD.Latest\SMSSETUP\AI\LUTables.enc] is detected on the machineDescription: A suspicious file [P:\Project\Staff\DISASTER\SCCM\SSCBackup\CD.Latest\splash.hta] is detected on the machine Description: A suspicious file [K:\Users\Choi2\R\4.2.1\file3ea85e644f6c\spatstat.random\R\spatstat.random] is detected on the machine Description: A suspicious file [M:\TSProfiles\Buetz.v6\.conda\pkgs\tornado-6.2-py39hb82d6ee_0\Lib\site-packages\torn

I”m using a Plan to configure backup policies, etc.I would like to disable the option to do T-Log backups in particular associate. I’ve not been able to do this within the Plan. However, I’d prefer to use a Plan setting to Remove single client this. Am I missing something? 

HiI received an alert recently on my O365 usage being exceeded. Whom can I reach to discuss and review this overage and process to purchase additional capacity---Metallic Office 365 - Capacity Usage AlertThe following subscription in <mycompany> has exceeded 100% of purchased capacity.Metallic Office 365 - CapacityWe have begun a 60-day grace period before pausing backups and you now have 57 days remaining. If capacity continues to exceed 100% after the grace period, backups will be paused.To purchase additional users or storage capacity, please contact your Commvault customer success manager or Commvault reseller partner.You can view your Metallic Office 365 - Capacity usage report here.To delete content, please refer to Best Practices for Reducing Storage Usage.----

I’ve been asked by the company lawyer to recover an email.  I can go into Compliance Search, specify the user in the FROM area, enter a search term and find the desired email.  So far so good.  Next I select Export to > PST > and enter a file name.  My question is:  Where does this file go?  It’s not in the Downloads folder of my local drive or anywhere on my local machine.  It’s not on the CommVault web server and not anywhere on the CommServer either.  So… any ideas?Ken

Hi,We are installing a new server W2022 Commvault 11.32 from W2012+11.20+SQL2012 from a DR Backup. As we understand, this update path is allowed.The process of installation was fine, but at the step restore an upgrade DB from DR Backup, The process begins and is progressing well, but fail with:FATAL ERROR - DBScriptsPath value does not exist in DBUpgradeSteps table. This should not have happened Any idea what the problem could be?Is it necessary to move a case with support?DatabaseUpgrade.log…..CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Stored Procedure: wr_UserCellSelection_CVupdate_SP20-HotFix-2352 <<<] [RecNum:1, LineNum:45, Spid:76] CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Function: AlertDetectedTimeInUTC_CVupdate_SP20-HotFix-4669 <<<] [RecNum:1, LineNum:117, Spid:76] CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Function: AppFetchWebServiceURL_CVupdate_SP20-HotFix-4652 <<<] [RecNum:1, LineNum:117, Spid:76] CVSimpleDB::SQLINFO