Commvault Cloud Topics

Hi Vaulters, We have all our Storage policies Primary copies being backed up to our main backup Disk Library while the data being Deduped. We acquired a new Tape Library and wanted to use it as a storage for secondary copies, i.e., we want to create a secondary copy for each Storage Policy using the Tape Library. Our main concern is the Deduplication, how the secondary copy to Tape handles the Deduplication on the Main disk Library ? Does the Dedupe cause any issue ? Regards.

Hello, we use CV11.32.35. I have activated File Indexing for Virtual Machines at the VM Level only for one VM.Yesterday the file indexing job was failed I have resubmited the job in commvault console but I don’t find any resubmit option in command center.  Can anyone tell me where I can find the resubmit button for a failed file indexing job in command center? Thanks Roland 

Hello,I am deploying Hyperscale X appliance with 3.2312 image and using Bonded VLAN topology with Management network and all goes ok till network setup phase 5 - it detects all three nodes and shows all correct network setup information and durign cluster validation page it gives error on “unable to obtain reverese lookup hostname for management interface. Unable to obtain 1G management reverse lookup on node….DNS records are already created for comm server registration network and each node is reachable and also storage pool network is reachable. Is any DNS record ot create for management interface as well??error is bit confusing and misleading. Can anyone suggets please?   

Hello All,How COmmvault backup openshift Kubernetes cluster? I could not find on the documentation?What is the logic of openshift backup? What commvault do on openshşift during backup? as I know It creats temprory worker pod?

  i am still getting old option for adding azure , as per the document i should be getting express configuration wizard.  ….  

Hi there, Does anyone have experience enabling VMWare ESXi Lockdown Mode (Normal or strict) and how it interacts with CommVault VSA backups for VMWare? Customer has a mix of SAN direct, NBD, and HotAdd (via proxy) backups. Thanks!

Hi, maybe you have an idear: We have clients with 6 or more subclients. The Client is using windows file backup agent.  Al jobs are shown completed and no failed files or folders. But sometimes we getting this message: ERROR CODE [7:331]: High amount of data to be processed in FailedFilesRetry phase is observed with bulk of the data coming from big files that can be more efficiently processed by enabling optimized backups via extent level. Review documentation to proceed.Source: XYZ, Process: clBackup (Error Lookup Site: http://kb.commvault.com/#!/?q=%227:331%22) For some subclients it is daily for the subclients its random. And all subclients are very small maybe they have 20Gb inc change rate. 

 I have several subclients created in the vmware client and I need to backup several subclients on the same tape

Hy everyone,I’m trying to backup virtual machine in fusioncompute but it’s fail.I’m using Centos 7 as my Virtual Server Agent, and in fusioncompute i can see the process to create and delete snapshot, but after that it’s fail.Here is a screenshot with the error message.  Please help me.Thanks.

I have a customer who experienced a cyber attack and  his servers hacked and his passwords changed’I have the Commcell  ID of the Commvault , but there is no access to the customer's email,Can I recover the password?Thank you .

Is there a recommendation for exporting large mailboxes to PST? I’m trying to export a 90 GB mailbox. Trying to use the search feature does not really help unless I’m using it wrong.  Thanks for any feedback.   

Can anyone help me explain how the log truncate is  happening in always available group, consider  I have two nodes , can anyone explain me how the transaction log backup is happening and how the truncation is happening 

Hello, I’m trying to run a qscript on my linux Commserve in 11.34.3 and i get this error :[root@redhatcs01 Base]# ./qoperation execscript -sn GetClient_Info.sqlexecscript: Error 0x13b: Qscript execution failed.QScript[GetClient_Info] CS[commrhelcs01] DB[CommServ]Qscript Output:Failed at RunStringQuery_QS! Error: [Failed to execute SQL Script!]. if anyone have information about using qscript on Linux Commserve ?Kind regards,Christophe  PS : Happy new year 2024 !!🥂

DB2 backup size is 25TB, separate on 16 disks. I saw below article.Q1, any suggestion on maximum number of concurrent parallelism queries for my 25TB DB2 restore?You can improve restore operation performance by using parallelism.If the database contains a large number of table spaces and indexes, you can perform a restore operation more quickly when you set a maximum number of concurrent parallelism queries. This takes advantage of the available input/output bandwidth and processor power of the DB2 server.https://documentation.commvault.com/2023e/expert/using_parallelism_for_enhancing_db2_restore_performance_01.htmlQ2, any suggestion on the number of buffers and buffer size for 25TB DB2 restore?ou can improve the performance of restore operations of backup images by increasing the number of buffers.https://documentation.commvault.com/v11/expert/setting_db2_buffers_for_restore_01.html

Hello,in a workflow for automated mail restore from a Exchange DB, I need the parameter folderTag and mailboxTag. How I can request/get this values for a specific user from a recovery point? As part of the recovery point creation and mining, I can see the edb file info and  folderTag/mailboxTag of user within the Exchange database, in the Commvault logs…  but the logs roll over, so no source to grab the parameter for the specific user. Thx, Kay

I would like to know if there is a report on the historical growth of the Total Data on Disk Size attribute in a dedupe engineAny information provided is appreciated.  The total disk size as we know is the size of the reference jobs and data written

We are experiencing issues with our HyperScale cluster. The backups seem to be functioning, but we are receiving the following error message during backup:Error Code: [13:244]Description: [Deduplication failure] [Dedupe disk media] [Encountered a network error. Could not connect to the CVD on the target MediaAgent to launch the DDB engine.We also see this error message in the storage pool in Command CenterCreate Storage Pool Failed[Reason:There is an issue with HyperScale X storage configuration. The CV services are restarted on all nodes. Anyone know a solution? /Camilla

Hello All I’m searching for the workflow to migrate sub-clients from vCenter to vCloud director 

i have started a aux copy job with 5 jobs and later i found it is selecting all the new jobs to be copied in the same aux copy basically i want only the jobs which are present at the time of aux copy job started to be replicated can i achieve it only by disabling the below pick data from running backup job do i need to set  QueueConflictingAuxCopyJob to 1

I try to purchase exams like Certified Expert .I saw that the old site https://ea.commvault.com/ are “moved “ to https://commvault.csod.com/loginWhen I try to access on It ALL my old certification are not reported !!!!BUT if I follow the link from old cert.notification (2022) I can still access to the old https://ea.commvault.com where my previous certifications still present .How can I move to get exams for Certified expert 11.XX.X Exams ?Thank you

Hello a user wants does not want Commvault to truncate the transaction log backup. they are already running a job that does that. How do I turn it off off? and specifically on certain SQL instances?

So i have just backed up my Exchange server on Commvault 11.28.68 and I go and restrore some emails and an error shows up saying“Collection is not yet created for this subclient. Check if playback succeeded.”  How do i get this fixed

Hello Team,In case of VMware backup in a HPE StoreOnce (backup repository), I’m wondering what’s the recommended method to deploy the MediaAgent.  Be physical or virtual?In case of virtual, I see the advantage to configure VM backups with hotadd.In case of physical, probably you have more security & reliability, but still looking for best practice.Please for your feedback,Nikos

Hi,New to Commvault. We are trying to create a snap backup of an Oracle database to HPE3Par but this fails. ‘Strange(?)’ thing is that snap backups of the VM work fine. Do i need to configure something on the vmware/3par side? I can't figure out the error:2199 a36 12/27 11:45:07 ### 3PAR-getDevArrayInfo() - [/dev/sdb] Page 0x83 [lun wwn - ] [is 16Byte WWN - No][is 16Byte ID - No]2199 a36 12/27 11:45:07 215 [GETARRAY] Unable to get array details as given array name is empty. Please make sure to get the right array name from LUN or volume.2199 a36 12/27 11:45:07 ### isRemoteCallEnabled() -  Unable to set the login credentials for SMIS provider2199 a36 12/27 11:45:07 ### 3PAR-TP_prepareDevices[Local]() - Starting to prepare snapshot/clone [1 devices].[]2199 a36 12/27 11:45:07 ### 3PAR-TP_prepareDevices[Local]() - 3PAR-TP_prepareDevices[Local]: Attempting to get array info from host device path /dev/sdb2199 a36 12/27 11:45:07 ### 3PAR-getDevArrayInfo() - [/dev/sdb] Page 0x83 [lun wwn - ] [

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