Commvault Cloud Topics

Hi All,CommServe stopped working after the 2023-11 Cumulative Update for Windows server 2019 had been installed.There are some strange issues with the CommServe database. cvd.log:… CheckDatabaseUpgradeInProgressOrRelease() - Product Version [] does not have all required fields.10464 2abc  12/27 14:16:49 ### ValidateDatabase() - Aborting startup as database upgrade is not complete. Please make sure that database upgrade is completed successfully.10464 2abc  12/27 14:16:49 ### cvdPostInitCSChecks() - Failed to validate the database. Will retry after 30 seconds and DatabaseUpgrade.log:validateInputParams() - Database Upgrade Script Version [] does not have all required field.) I am not aware of any Commvault update/upgrade at the time of CU update.We are planning to fix it by DR recovery. Could someone provide us with another option? Thanks.Lubos 

I am reaching out regarding an issue I have encountered while attempting to use Commvault 11.32.35, specifically with the Command Center.I have followed the installation process diligently, including the implementation of .NET version 3.1.32 as instructed. Unfortunately, the Command Center is not responding as expected.To address this issue, I also attempted the installation using .NET version 8, but the results were equally unsatisfactory.I would greatly appreciate your assistance in resolving this matter. If there is any additional information I can provide or any specific recommendations you may suggest, I would be more than happy to follow your guidance.Thank you in advance for your time and support on this matter.Best regards,Ferox

We are unable to see the option for WORM on CommCell console in Commvault 11.30. According to new releases what exactly is the difference.  

Hello to all,Recently I faced the following issue and I was not able to login to Command Center!In my case there was no alternative in browser, neither an exception to bypass this Clock Ahead error!Finally, the solution was to just update the Chrome browser to latest version!As the documentation mentions “Google Chrome (versions that are not older than a year)” Supported Web Browsers for the Command CenterYou can use the following web browsers to access the Command Center and the Web Console.    Apple Safari (versions that are not older than a year)     Google Chrome (versions that are not older than a year)     Mozilla Firefox (versions that are not older than a year)     Microsoft Edge     Microsoft Internet Explorer version 11https://documentation.commvault.com/commvault/v11_sp20/article?p=144881.htm I hope I helped some people with this.Best regards,Nikos

I’m new to REST API and the Commvault API Explorer and my first tests fail.At first I’m creating an authorization token using the Sandbox:Then I switch to the API Explorer and open the login (using the lock on the right hand side) and paste the token I got before:I try to get a list of plans using the “Get List of Plans”: I’m getting a response with an unknown response code:  In the console of Edge are two errors reporting violations of CSP directive: The same happens using Firefox: I was searching the web for this CSP violation, but I could not find a solution.Is there anything I’m doing wrong? How can I get the API Explorer working? 

Hi Team,I have getting the below error while taking the backup from Disk to Tape.(Auxillary copy job failed)Error occured while proccessing chunk [2156267] in media [V_233750], at the time of error in library [STorage Policy Name] and  mount path [[MA3] \\MOUNT PATH], for storage policy [Storage Policy Name] copy [TapeCopy Name] Media agent [MA1]: Backup job [264866]. Unable to setup the copy pipeline, Please check the connectivity between Source MA[MA1] and destination MA [MA01]Please advice or give me any solution for the above issue

I often have a wizard-block defined with a process-block in order to make my workflows clean.The problem is that the workflow end activity doesn't actually kill the workflow it just exits the process block. Is there a way to kill the entire workflow from within the process-block? 

Hi everyone,I’ve a problem, After installing Exchange package on Exchange 2016 on-prem server as shown in documentation, I try to add exchange mailbox agent as shown in https://documentation.commvault.com/commvault/v11_sp20/article?p=100566.htm and when i try to add a new application type I get a message “Creating this application type is not supported. Use the Exchange Mailbox agent from the Command Center or the Commcell Console”.Plz tell me what to do.

Hello all!We have received a request to update Java on our Commvault Servers - Comservers and media agents.Are there any dependencies between Commvault Services and Java version which we need to keep in mind? Are You aware of any “compatibility” matrix for Java version and Commvault? Can we just easily upgrade Java and should not be worry about Commvault Services?

I created a storage policy and changed the storage policy from one of our Postgres clients to this new one storage policy. Storage Policy used for all Archive Log backups from the old one to new one: SP_PJe-2G.  Data Storage Policy from old one to new one: same SP_PJe-2G.  I ran some Incremental jobs, just log backups, and today I realize that during the Full Backup Job there was a comunication between the new MA server cvault-ma-20 and the old one, cvault-ma-02.  This new storage policy has the following Data Path Properties.  The MA server cvault-ma-02 is not a member of the Storage Pool STGPOOL_SC05.Why the new MA server, cvault-ma-20, is talking to the old MA server cvault-ma-02?  ANOTHER QUESTION: 10.1.66.47 is the other MA server on Storage Pool STGPOOL_SC05. I suppose that there is communication between the client and both of two servers because of deduplicating process. In few words can someone tell me what really occurs during a deduplicating backup job in terms of Query and I

I have enabled two factor authentication for commvault specific group in which both domain user and local user are member of , two factor authentication is not working for domain users , is there anyway to make it work 

After SLES 12 to 15 os upgrade, how to reconfigure CommVault clientas installation files gone by os upgrade.do i need to reinstall the client or any other way to recover commvault client configuration?

Hi Team , Is there any matrix to be followed while upgrading from 11.26.31 to 11.28. commvault package . BR Sudhir 

Hi,today I observed, that putting all of my MediaAgents to Maintenance for specific site, caused scheduled backups to fail with: no access nodes online.I use the MediaAgents as AccessNodes for the Vmware installation in that site, and expected all jobs to go to waiting or queued state instead of failing.Is this the expected behavior? I did not deactivate backup activity on any client resource.Currently running on V11.32.28rgdsKlaus

we are not sure where in the registry it is to change the system time to fix this problem. or if there is a better solution to these issues 

Hello,is there a documentation of the needed permission to access Wasabi cloud storage? Customer does not want to assign admin permissions to the user. Thank you.

Hi,The current set up is all in physical server for Commserve and another physical server is for Media Agent and iProxy together. Commserve server is running on Windows Server, while Media Agent in on RHEL.The question is, can I virtualize all into a virtual machine? andHow is process to P2V?Thank you.

Hello team, Has anyone migrated archived emails from different vendors to commvault?  i know that there are tools to perform this kind of migration transvault and quest but, has anyone tried to perform a manual migration from any vendor to commvault without any tool, is it possible? 

Hi, I want to install the Active Directory agent on Domain Controller from Java console. I wonder if anybody has the installation steps that can be shared with me? I really appreciate it.

Hi,Anyone know why on the month oktober and november i am not getting data from the grow??   The private metrics running corect  

Hello good,I have a question, I would like to be able to manage the backups so that they are not executed if there are not entirely free streams to assign them, but rather that when all the streams are configured in the free backup it is executed.Example so you can understand me:I have an Oracle RAC backup (2 nodes) with 4 streams per node for a total of 8.I want it not to be executed with the streams that are available at that moment if there are not enough to reach 8 and thus use all the configured ones, I mean that if there are 4 free streams in the Storage Policy, do not perform the backup with those 4 streams but Only do it when all 8 are available.Is there a way to manage this? any variable/additional settings?Thank you,All the best.

Hi,we were in SP26, to save the new Vms we used XML by specifying the VmguidNo need to launch a first backup to generate the IndexV2 client.Do you have an idea ?Since SP28, our XML no longer worksFor exemple<?xml version="1.0" encoding="utf-8" standalone="no"?><TMMsg_CreateTaskReq>    <taskInfo>        <associations>            <subclientName>subclient</subclientName>            <backupsetName>backupset</backupsetName>            <instanceName>VMware</instanceName>            <appName>Virtual Server</appName>            <clientName>vcenter</clientName>            <consumeLicense>true</consumeLicense>            <clientSidePackage>true</clientSidePackage>        </associations>        <subTasks>            <options>                <backupOpts>                    <dataOpt>                        <createNewIndex>false</createNewIndex>      

Hi, I can get this data after exporting a report to csv and manipulate it. Question is, how come there is no builtin report or dashboard or graph that would provide this in a simpler way? Regards,Pedro

If the "Server Retirement" workflow was run on the wrong server and approved, how can the workflow be cancelled?