Commvault Cloud Topics

Hi,Struggling to find a suitable API endpoint and payload to register the client after installing the file system agent via decoupled installation. Meaning agent successfuly installed from the client and I only need to perform decoupled registration using API call. Below is my code snippet i tried but unlucky.TOKEN =”this_is_a_dumy_token_to_illustrate"url = "https://dkcdctestcs1.vestas.net/commandcenter/api/InstallClient"headers = {  'Content-Type': 'application/json',  'Accept': 'application/json',  'Authtoken': TOKEN}payload = json.dumps({    "rebootClient": false,    "createPseudoClientRequest": {        "registerClient": true,        "clientInfo": {            "clientType": 0,            "plan": {                "planId": 1            },            "subclientInfo": {                "fsSubClientProp": {                    "useGlobalFilters": "USE_CELL_LEVEL_POLICY",                    "backupSystemState": true                },                "useLocalContent": true,               

Hi, Could someone provide any information regarding the meaning of these 2 status icons?  I was not able to find them in the following documentation article (nor the ‘Identifying Media Icons’ article’); https://documentation.commvault.com/2023e/commcell-console/commcell_console_icons_quick_reference.html

Just throwing this out there in case anyone else is ever searching for CVE-2025-48989 and Commvault as keywords. I contacted Commvault Support to confirm that the instance of Tomcat in Commvault is not affected. Here is the response. The development has provided the following information:- Regarding CVE-2025-48989: Commvault does not enable HTTP/2 on our Tomcat instance, so this is not applicable which means that commvault servers are not affected with this vulnerability.

Hi all,I have disabled SSO on my CommCell and created local CV accounts.I have enabled CV MFA for these user accounts and restricted master group access to a few users.In the event of a cyber attack I have create an admin (master group) account with no MFA. This account has a crazy long password and will not be used for day to day activities.My question here is how safe is this account ? and is there a way to secured it with MFA, where MFA will work when I have no email / internet access for ?Thanks  

I am wondering if there is a config issue with my remote cache on the Livesync node.The software cache on the commserve (primary) is: C:\Program Files\Commvault\ContentStore\SWThere are 2 remote software caches configured:[primary_SQLDR] = NOT ENABLED = C:\Program Files\Commvault\ContentStore\SW[livesync_DRSQL] = ENABLED =  C:\Program Files\Commvault\ContentStore\SWwhere “primary” and “livesync” are the hostnames of my primary and livesync commserves.The [livesync_DRSQL] = ENABLED one is “out of sync”, and the “SW” folder doesn’t even exist on teh server. I also notice (in several places in the documentation) that it appears that on the DR livesync server it should be C:\Program Files\Commvault\ContentStore2\SW?  On my commserve and livesync servers I have both C:\Program Files\Commvault\ContentStore and C:\Program Files\Commvault\ContentStore2 folders and its not super clear but it seems that ContentStore2 is for the Livesync/secondary onlyso: Should I create the “SW” directory in C:\

Hello everyone,I would like to know when Commvault Commserve will be officially supported and available for installation on Rocky Linux 9.6. Currently the documentation only list only 8.9-9.5 as supported versions.Are there any plans for certification or compatibility testing? If support is not yet available, I would also be interested in understanding the reasons why Rocky Linux 9.6 has not been approved yet.Please note that installing Commserve on the outdated Rocky Linux 8 (outdated 4.x kernel) or 9.5 (not supported since 9.6 has been released) is not a viable option for us.Thank you in advance for your feedback!Best regards,Daniel

Hi Team,We have multiple VMware VMs running MySQL databases. We do not want to install any Commvault iDataAgent inside these VMs and plan to perform agentless VSA (VMware snapshot-based) backups for them.Could you please confirm the following: Whether agentless VMware snapshot backups for these MySQL database VMs provide application-consistent (MySQL-consistent) backups ? In case of VM restore (either in-place or out-of-place), will the MySQL database be recoverable without any corruption or data inconsistency issues? Will the database be restored to a consistent point-in-time corresponding to the available recovery point of VM ? We want to ensure that database consistency and integrity are maintained during backup and restore operations without deploying the MySQL iDataAgent.

Hi, short question one customer is using vmware vcenter 7.x and will now update to 8.x in this enviroment we are using livesync for vsa. We run backups in primary dc run dashcopy to dc2 and restore all vms in dr datacenter.  My question is when the customer is updating the vcenter did we getting new id for the vms and if this causing an fulle restore on dr site

Hello Team,We are planning to implement new media agent servers in main & secondary sites.The new MA servers are having 4 network ports.  For backup and replication using dedicated network switches and also these two data traffic to be seperated. Please advise. 

Hello Team,Please advise the Commvault use firewall ports for the communicaton of Commserve, Media agent and clients always to use 8400, 8401 & 8403.Any specific ports used for VMware VM’s, SQL, Oracle DB’s & FS backup’s.And for Auxiliary copies between two sites MA to MA which ports to be used which ports.Thanks in advance.

Hello Team,We have commvault standalone host and planning to move to high availability which Live sync feature.Could you please share the  steps to move with it and it will be helpful if I can get from basic.

Hi,I want to deploy v11.40 Commserve Linux OVA in VMware but I am not able to find proper package at the store (https://cloud.commvault.com/webconsole/softwarestore/store.do#!/).What package name should I look for at the store?Regards,Lubos

Hello Team,We are using AWS GIR S3 public endpoint for AUX COPY on remote sitewe get trouble in SDWAN, and I have a large amount of data to catch up on 100Mb link… not enoughThe idea is to get a local snowball on catch up aux copy, anyone experience this ?Anyone experience this ?

Hi All,We are trying to test Microsoft 365 and Endpoint backup using Commvault. However, whenever we register for the trial tenant, we receive the message shown below. Even after waiting for several days, we have not received any acknowledgment from Commvault regarding the trial tenant creation.Could you please confirm if we are missing any step in the process, or advise us on how to proceed further?  

Hello team,I'm trying to write a script that executes a powershell script 1st API call works well and I can obtain a list of the VMs and associated GUID$response = Invoke-RestMethod -Uri "$cvApiUrl/v4/virtualmachines" -Method Get -Headers $cvHeadersGet -UseBasicParsing for the second step of the script I am getting details of the VMs and store them on a table. foreach ($vm in $allVMs) {    $uuid = $vm.UUID    $vmName = $vm.name    Write-Host "--- Processing VM : $vmName ---"    Write-Host "URL : $cvApiUrl/VM?guid=$uuid"    try {        $vmDetail = Invoke-RestMethod -Uri "$cvApiUrl/VM?guid=$uuid" -Method Get -Headers $cvHeadersGet -UseBasicParsing After 90 call I got this errorWARNING: Erreur récupération détail VM VM1 (attempt1) : The underlying connection was closed: An unexpected error occurred on a send.WARNING: Erreur récupération détail VM VM2 (attempt2) : The underlying connection was closed: An unexpected error occurred on a send.WARNING: Erreur récupération détail VM VM3  (atte

I am facing this issue please help me to get this resolved.

Every time I log into Command Center the main menu (top left hamburger) is always minimized. I tested this on Chrome and Edge. I’m running Commvault 11.36.72. Is there any way to change the default behavior so that the menu is expanded by default? Having to click that hamburger every time is quite annoying, and I don’t think my brain is ever going to associate the icons with their intended meanings.Thanks 

My customer just testing Storage accelerator in his environment and has some questions.Scenario 11.36 : Client installed with file agent. SA in place and does its work for weeks. Now the connection to the S3 library failed for some reason.We observed that backups still running but without SA (fall back) over a MA.We also observed that backups do not come automatically back to SA if network connection to S3 lib is repaired.We found some keys in registry which may steer the behavior, but we do not completely understand how the software decided to use the Storage accelerator feature or not.  If we have no connection to cloudlib the two keys are created.The StorageacceleratorAutodisabledUntil key seems to renew all 24 hoursThe StorageacceleratorConsecutiveFailureCount seems to be increased after timestamp StorageacceleratorAutodisabledUntil was reached if “S3 network connection” is down.Max value is 8 . After this count value SA does not try again to use a direct connection to the S3 libra

Hi Everyone, Has anyone installed the Commvault > SerivceNow integration app. If so can you please provide your experience. Good or bad. What functionality has it given you ?Thanks for any informatiion. 

I have inherited a Commvault setup running mainly on Nutanix (A little VMware) spread across 3 sites, unfortunately the 1 person that knows this setup was laid off.  I am looking for a way to identify all the Commvault infrastructure across all sites.  I think I have the server names, but not necessarily all the services installed.I am new to Commvault, still stumbling around the interface….Any pointing to docs on how, powershell scripts, ??? appreciated.Thanks Tim

hello guys,after deploying FREL vm (qcow2), script deployment went fine but can’t seem to browse vm files when restoring, CS is all in one deployment, i’ve checked the logs and this is what i found :WebServer.log :IdxBrowseClientCache initialized a new browse session [1758805201-125]6208  4d38  09/25 15:00:01 ### CVOnDemandSvcClient::SubmitTask() - Unable to attach to cvd at myFrelVmHostName*myFrelVmHostName*8400*8402 to launch on demand service.Error is 0xE8090011:{CCvNetwork::Attach_RemotePort(1453)} + {CCvNetwork::GetConnection(3327)} + {CSessionConnectionSocket::GetConnection(225)} + {CSessionConnectionSocket::ParseLastError(170)/EventMessage.0x09000011.9:17. (Localized string unavailable)}6208  4d38  09/25 15:00:01 ### IDXBROWSECL Failed to send browse request to mediaagent [myFrelVmHostName*myFrelVmHostName*8400*8402]. Error:[0xE8090011:{CCvNetwork::Attach_RemotePort(1453)} + {CCvNetwork::GetConnection(3327)} + {CSessionConnectionSocket::GetConnection(225)} + {CSessionConnectionS

Hi all,I received an alert about the index cache of a media agent that will be full in less than 30 days, this for the first time with this server.This media agent is only used to backup VMware VMs, around 220 machines per night (2 storage policies).A Treesize report shows clearly the origin of this phenomena (1.png):More details indicates that there are huge VMware logs (2.png):Yesterday, disk was almost filled up to 90 % (3.png), I ran the load balance process from the “ Index server load” report, it freed 20 GB.The “Index cache space usage details” report for this MA, on a monthly basis this time (4.png) shows that before May, 2025, the legacy index (v1) size was neglectable.As far as I know, the only modifications on the infrastructure over the lasts months are deployment of updates, from 11.32.76 to 96, then 112.I had a look at Index log files on MA, nothing relevant. My questions are: Why the VMware logs consumed so much disk space ?Why the legacy index (v1) size increased recent

Backup is failing due to below error. suggest to resolve this issueCommvault 11.40Nutanix 6.10Linux VMUnable to read the disk [C:\Program Files\Commvault\ContentStore\ProductionData\VSCloudFS\NFSMP\NDRCLDFCAPP1_NDRCLDFCAPP1-CTR1\.snapshot\40\2409443878118140852-1699896112576255-732440\.acropolis\vmdisk\875d6449-0ee3-4cbc-8bec-7e10297442ae]

after shifting from hyperscale 1.5 to hyperscale X our db2 restore taking longer time. open ticket with support they reviewing and found it’s known issue for read fragmentation drops on cvfs during so requested to upgrade the CVFS version so we upgraded to CVFS version along OS patch upgrade but after that issue not resolved and request to move the ticket to development any one faces similar issue like reading data from hyperscale X. I run the mount path validation for check throughput and getting 70MB/s read throughput even the same throughput i got once i run the CVperformance tool. 

We'd like to change model license of Commvault from "Per frontent (TB)" to per VM due to protection data has been changed and we considering license per Frontend is not fit for those clients data usage anymore. Please kindly suggest method to a smooth and less effort to change commvault license and transfering data to the new license CCID.We're not sure that we need to setup new Commserve server and MA or we can easily replace license key in Commserve and upgrade version of CommServe and agents in clients.