Commvault Cloud Topics

Hello,, Do you still need a global account for Teams backups? And every time a new Team group is created, the global account is added to the group. Is this still necessary? If not, how do I disable it? Currently we are on CV 11.36.60 Thank you

Hi, We are currently running Commvault 11.32.102 and we are affected by the following CVE's:CVE-2025-48988CVE-2024-54677CVE-2025-49124CVE-2025-46701CVE-2024-50379CVE-2024-56337CVE-2025-31651CVE-2025-49125CVE-2025-24813CVE-2025-53506CVE-2024-52318CVE-2025-52520CVE-2025-31650Support mentioned that the vulnerabilities does NOT affect Commvault.But this version of Tomcat (10.1.31.0) is still vulnerable and is solved in version 10.1.42 which requires 11.42 (which is not a LTS version). How to solve it in current LTS versions (11.32, 11.36 or 11.40)? 

Hello All,Our Openshift admins want from than us to exclude all PVC in OpenShift. Is there a way to exclude PVC as more dynamic approach ?

We are trying to access the Commcell JAVA GUI from the outside Comm server. From the client we are able to download the galaxy.jnlp and launch. During the login we are getting the error message unable to connect to Commcell.  Is there any specific ports need to be opened at Firewall except 80 and 81? 

We have quite a few VMware VMs being backed up via VSA streaming backups that have multiple scsi disks defined. We would like to be able to specify only the system disk (SCSI 1:0) and exclude any other disks. However, the default VM Disk filter in the subclient only allows for excluding disks. We’d like to be able to just specify which disk to include rather than which disks to exclude. Is this possible to do somehow? Thanks!

Hi Commvault Community,I'm working with Commvault Threat Scan and need help verifying if the daily Avira signature updates are occurring successfully. According to the documentation (https://documentation.commvault.com/2024e/expert/commvault_threat_scan_requirements.html), updates should happen automatically every 24 hours via an outbound connection to https://oem.avira-update.com/update on port 443.However, I reviewed updateinfo.log and found nothing related to Avira (no success messages, errors, or timestamps).Is there a specific log file, command, or Command Center view to reliably check the last successful Avira update and current signature version? Or a way to force a manual update and log it verbosely?Best regards,Niko

Hello all, We have a typical Hyper-V environment with about 50 VMs. We're performing full backups daily.. For offsite copies, we use a GFS (Grandfather-Father-Son) backup setup with a tape library with daily/weekly and monthly/yearly retention policies.Everything runs fine overall—we just need to manually delete daily tapes after a week due to retention issues with big data apps  not syncing correctly with the planned retention schedule. This is manageable on our end.The real issue is with restores. We have a backup site that is fully offline and is a clone of the primary site. When we try to restore VMs, most restore fine and grab the index from the daily tape. However, some VMs require indexes from other tapes. To restore all VMs, we often need 2–3 additional tapes from within the 7-day window. In other words, not all indexes are stored on a single tape—this is evident from the index size per tape.It seems the problem is related to the

I am using Commvault 11.36 and have a storage policy with a retention of 7 days, 1 cycle. I recently ran the Data Aging Job and generated the Data Retention Forecast and Compliance reports, but I think some aged data may not have been pruned.Could someone guide me on how to verify if the aged data has actually been removed? Are there specific reports, job logs, or steps I should check to confirm this?Disk Library is Full. Is there any solution for now?

my setup is like this file server → Production CommVault --   (auxiliary copy) DR Media Agent  + DR CV → File ServerIn this setup file server backups data to production CV system. I want the auxiliary copy to be pulled by DR Media agent and we are using NFS to put this data to DR CV and from DR CV we are restoring the file server dataHow can i configure a pull mechanism from DR Media Agent? is this possible? my environment - RHEL based infrastructure with command center no java console

About 3 weeks ago we upgraded from 11.28 to 11.36.   Since then our VMware SAN mode (Fiber Channel) backups on average are 25% slower.    Has anyone else run into this?   I can see the slow down in the job run times and throughput, as well a looking at my Fiber Channel SAN ports.  Here is a screen shot of the SAN port performance for the last year.  The ports in the chart are only used to pull the VMware backups from our ESX environment.   The spikes are the full backups each weekend.   We can see the last 3 weekends have been much slower than the trend was before that.   Was there changes to the VDDK or some other related piece of the backup? 

Hi,our tape library has a defect and i must change to another one.I have changed it in our storage policy: Is this enough or do I have to consider anything else?RegardsDennis

Setting up a separate web server aside from the Commserver and doesnt seem to work.    Command center is not showing all the data from the dash board   Can see error from Web server logs for the dedicated web server WebServer.log15756 9     08/16 15:33:41 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 11215756 9     08/16 15:33:41 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 11215756 9     08/16 15:33:41 ### _+_PublicSharingUser_ PopulateProviderInformationInLoginResponse - Failed to Get Provider Information For User. message : Invalid User Details., errorCode : 11215756 43    08/16 15:33:42 ### _+_PublicSh

Hello, After each linux update i am seeing this msg belove, what is this exacly and can i store it on /opt/hds location instead at etckeeper?? 39 files changed, 130 insertions(+), 23 deletions(-) delete mode 100644 CommVaultRegistryBackups/Instance001/20250121082400.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128033422.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128042923.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128052422.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128061923.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128071422.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128085924.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128095423.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250129025925.gz delete mode 100644 CommVaultRegistryBackups/Ins

Bom dia.Fui aprovado em uma certificação commvault V11 em 2019.A plataforma era EA.Comunnity, pelo visto mudou para Readvierse.Poderia me auxiliar onde encontro o meu Certificado?

Hello all,I have a virtual environment on VMware that I back up with Commvault. The first copy is stored on local storage, and the second copy is made to Azure Archive Blob combined with the Cool tier. For both copies, I have deduplication enabled. I have a question about the restore process when deduplication is enabled: will the restore process recall/rehydrate all data related to the deduplication database, or only the data related to the specific job I need to restore?I have been looking for information in the community but could not find anything regarding deduplication enabled for the Archive tier.Thank you in advance.

Hi Expert Team, We are getting below Vulnerability for Nexus scan on AzureHCI nodes where VSA proxies are installed.These VSA nodes are used only for HCI VM backups not VMWare.We have earlier raised one case 240809-322, but it was specific to VMware. Now the question is how these plugins loaded when we are not doing VMware backups using this proxy.Can it be deleted manually? If deleted will it have any impact on HCI VM backups?    Plugin Name:  SQLite < 3.50.2 Memory Corruption libcurl 7.9.1 < 8.4.0 Cookie Injection libcurl 7.69 < 8.4.0 Heap Buffer Overflow lib

Is anyone else using Azure Blob discovery in Commvault? Specifically under Protect → Object Storage → Object Storage Groups?I’ve defined several Object Storage Groups to automatically detect new Azure Storage accounts. Discovery itself works—new accounts are picked up as expected. However, I’m running into issues with excluding certain accounts from backup. 🚫 Exclusion Logic ChallengesIn one subscription, we have Storage accounts that should not be backed up. We’ve applied a tag to those accounts and created a rule in the Object Storage Group to exclude them. But it doesn’t work.From what I can tell, the rule behaves like an inclusion filter, not a traditional exclusion filter. That means I have to define what should be backed up, rather than what shouldn’t. This is problematic:There’s no support for wildcards. It’s d

Dear Community, We are Planning to deploy Data Isolation / Air Gap ( Primary is in On Prem ) for a secondary site in on Prem. Logically isolation DC is my 3rd Site and sending the secondary copy from DC1, DC2 to my DC3( isolation site).We are Planning to enable the AIRGAP between my Primary Site and new DC. I have found one article from Commvault ( attaching here ) Please let me know if any additional information and share us the best practices and use cases if any for such configurations.  

Hello, hope this finds you all well! A few days ago I configured backups for an Oracle RAC client and I’ve been noticing a very strange behavior… Every incremental backup gets switched to a full backup and there always this error being displayed: “UpdateIndex failed on MediaAgent [media agent name] - Index files are missing. Job could have earlier run on a different MediaAgent possibly due to a failover.Source: media agent name, Process: UpdateIndex”.It is true that we have a pool of 4 media agents and it can use any of them but we don’t notice this error on any other of our hundreds of backups and they also jump media agents between jobs. A lot of them being other Oracle RACs…What is even stranger is that this error happened even during its first full backup. Could this be happening because this DB is a duplicate of one configured with other Storage Policy that uses other media agents? Even though they use different DDBs? Can it be

All, Has anyone experienced the following. I have a three nodes HSX Ref architecture cluster and I have “enable password-based root access” disabled.This means I can’t connect to it over SSH or iDRAC. Yesterday I patched my cluster but the services on one of the nodes hung.So, I went into the Command Centre and enabled password-based root access but because the node was hung the Command Centre could not talk to it to enable password-based root access so I could not connect to it. As a work around I was able to enable password on node 2 and from here SSH to node 1 which allowed my restart the services and get the node back online. My question is how would I connect if all three of my nodes were in a hung state ?  

Hi. Is there a way to monitor Hypercale update via the logs? The WEBui or the job log are almost useless. I have a 3 node Hyperscale cluster, is there a better way to follow the progression?

Hi Team, We got one MS SQL Management studio(ODBC) Vulnerability on Commserve. Plugin Output:Path : C:\Program Files (x86)\Microsoft SQL Server Management Studio 18\Common7\IDE\Mashup\ODBC Drivers\Simba Spark ODBC Driver\LibCurl32.DllA\libcurl.dllInstalled version : 7.66.0.0Fixed version : 8.9.1As per commvault case 250807-187(this case is closed),This is not a SQL core vulnerability but a SSMS vulnerability.You can either ignore it or upgrade your SSMS and ODBC drives to remediate that.Commvault is not affected by this vulnerability. We are upgrading from 11.32 to 11.36 for production before that we did upgrade of test commserve to 11.36. .I see the SQL version there is also upgraded from sql 2019 to sql2022.SS Management studio is still 18.x.If I upgrade SSMS to 20.x(as per Support advise) will there be any impact on Commserve operations.I am reaching here since SQL serv

We are frequently encountering a problem where data chunks are missing, and this is impacting our ability to restore multiple VMs. Initially, we suspected an issue with the cloud storage provider and requested the support team to investigate. However, upon further analysis, we discovered that a delete command was issued by Commvault, which led to the deletion of the data from cloud storage.As a result, multiple storage policies have been affected, and we are currently unable to restore the data for several virtual machines. Analysis: According to DataCore logs:The SFILE delete request was received at 08:08:49 The Compact File delete request was received at 08:07:55Commvault is expected to send a delete request for the Compact File only after a successful remote copy of the Compact File to recreate

Based on our current Commvault infrastructure: We have one CommServe and a Media Agent at the DC location. A Standby CommServe has recently been configured in Azure, and we successfully tested a planned failover. During the test, we were able to run backup and restore jobs using the Standby host while the Production CommServe (services) was down. Now, we would like to extend our testing to include the Media Agent as well, specifically for a scenario where both the Production CommServe and the Media Agent at DC are unavailable.From the planned failover test, we have confirmed that the Standby CommServe can take over. However, in the event of a complete DC outage (CommServe and Media Agent down together), we need clarity on how to proceed.Our current policy setup is: Primary copies → Local storage (without DDB). Secondary copies → Cloud storage (with Commv