Commvault Cloud Topics

Hello Commvault Community, Today I would like to ask you if Commvault has integration with the Autodesk BIM 360 platform?I searched the available Commvault documentation but found nothing. My guess is it's not supported yet.So, is there a workaround for this solution to be usable in a Commvault environment? Thanks & Regards,Kamil

Hello Guys,In my Lab i want to remove a DDB that was seal and is not in use and has no more jobs associated with it.  

I would like to install and configure a TPM module for an Existing CommServe Server host and standby. MY software is install on the same drive than my OS Windows. (RAID1 with C drive only) and I would like to encrypt the C drive for OS with BitLocker. If my Commvault software already uses software encryption, can Bitlocker encryption conflict with Commvault's  if the OS is on the same disk as the Commvault software installation? Best Regard

Since some time I’m seeing this error in an alert from one client server.Looked around but didn’t find a way to fix this. Anyone have any idea or do I need to get with support to fix it?//Henke  12512 216c  10/10 20:01:51 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback  (ErrNo.1001)]12512 830   10/10 20:01:52 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback  (ErrNo.1001)]12512 2264  10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1]12512 105c  10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549

Hi All, Has anyone had any experience with protecting an on-site APS PDW appliance?At the moment the appliance dumps massive .bak files to a unc path and Commvault backs that up with no dedupe or compression.It’s obviously be preferable to back the Appliance up directly to take advantage of dedupe and compression and skip the .bak portion altogether. Thanks in anticipation.

Hi all, Maybe a silly question, but if a bunch of files exist on one VM and are copied to another VM, are they deduplicated against each other? Or are they considered unique? In this example, Hyper-v backups with cbt on 2012 hosts, crash consistent.VM01\E:\Docs\ has 10,000 word documentsVM02\F:\Files\ has exactly the same 10,000 word documents VM01 is Windows Server 2008R2VM02 is Windows Server 2012 Thanks all.

Hello everyone,I have a question about storage policy configuration.  I take incremental backups every day but Friday when I run a full backup.  Retention is:Incrementals: 2 weeks Full backups: 30 days Monthly fulls: 1 year Yearly fulls: 3 yearsI have a primary and secondary site but the secondary site has a much smaller media agent and I actually ran out of space.  To address this, I added CommVault Metallic cloud storage with the intent that the once per year Yearly Full backups would go to the cloud.  Just today I noticed that 10TB of data is being replicated to the Metallic Cloud storage and I can’t explain why.  Can you look at these pictures of my configuration and explain where I went wrong?Ken 

Hello, we’re currently due for a hardware refresh for our CommCell and media agents. Currently, we have an ‘all-in-one’ setup with CommCell and media agent both installed baremetal on a dell server. I understand that it is likely better to have the CommCell hosted on a separate server? If that is the case, which server hosts the index cache and DDB? This will be on a Windows install… would it be an issue running the media agent on a hyperv host with the commcell as a guest vm? Thanks

Hi, Everyone. I have a customer with this exact problem. After the Commvault refresh/reconfiguration which was concluded some months back, we had some issues backing up to tape which we finally understood was related to the tape drives we were using then. We have resolved the issue with the drives but we are still having copy to tape running at a very low speed (As low as 13GB/hr). Kindly assist us with below. We have sister companies running this same Commvault and we want to know how their setup is different from ours that make them better. We need to review our architecture to be sure the copy to disk and copy to tape can happen at the same time from the primary source. The difference in storage in terms of I/O and disk rpm from what we have here and that of our sister companies.

Hello, As shown below, we would like to implement the following solution:Snapshots on DC1 are taken in the Hot Tier of NetApp systems (where the Production data reside) Snapshots are then replicated using Snapmirror DR software to another NetApp system (AFF400 Cluster) located in the remote datacentre DC2 Snapshots of DC1 are then replicated using Snapvault software to another NetApp system (FAS8300 Cluster) located in the same datacentre Snapshots of DC2 are then replicated using Snapvault software to another NetApp system (FAS8300 Cluster) located in the same datacentre Question is concerning point 4: with Intellisnap can we manage the snapv

What does it take to configure a DR Commserve to be linked to the primary or Main site CommCell

I want to appear for  commvault certification on Backup device, what is the procedure for that?

Hello Guys,i ran Data Aging and Disable/Enable scheduler backup job buit don´t released space.What other procedure should i do, Can someone know about this? Thanks

Hi, all Due business restrictions we cannot download 11.24 zipped package for Windows. Is possible to get a link like I received last time in March for 11.20? Thank you in advance. Best regards,George

In one of my customer's environment, vulnerability scans reveals vulnerabilities on ASP.NET on the Commvault servers. Have anyone did a .net framework update to latest 4.x and uninstalled the older one? Here is the files getting caught under vulnerability:   Security Update for Microsoft ASP.NET Core (DoS) (August 2020)             "  Path              : C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App\2.1.16  Installed version : 2.1.16

Hi, I have a few questions about a customer that has a subscription based license: To my understanding, we have to enable "Service Provider Billing" in Cloud Metrics Reporting. Is there a detailed overview available about exactly what information is collected? For instance, which field names like client name, subclient name, job error message, etc. are included? They need detailed information (Health, Activity and Audit) in their own Metrics server (hosted on the CommServe). But they want to forward only Service Provider Billing information to us (the Reseller). How can we accomplish this? I believe if we use the "Forwarding" option, everything gets forwarded, right? Thanks in advance for any response!

i have two instance 01 &02 and I want to remove these instance and create a new one but I don't know how to delete these instance

Hi Team,I have an environment with three big virtual machines, aprox 30Tb each one, I have configured a subclient for each one. The last synthetic jobs are requiring to much time and during this time (more than 100 hours) the daily incremental jobs are queued. Do you know if there is any possibility to avoid it? in other words, is it possible to run both, the Synthetic full and incremental jobs, simultaneously?Thank you

How to add Huawei Fusion cloud open stack with identity access management instead of keystone??

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : <commserve>File    : AuxCopyMgr.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@22900 46dc  10/28 16:51:58 4124325 DBBase-SQL() - dbmethods.cpp:1519, DB Layer will use [Exec] access by default. Use SetAdminAccess API for on demand Admin access.22900 46dc  10/28 16:51:59 4124325 Cvcl::init() - CVCL: Running in FIPS Mode22900 46dc  10/28 16:51:59 4124325 DetectNativeClient() - Found reg key [SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI11]. Using driver [SQL Server Native Client 11.0].22900 46dc  10/28 16:52:00 4124325 Starting DDB Recon with Indexed restore22900 46dc  10/28 16:52:00 4124325 TaskInterfaceDB::getOptions() - Loading default options into memory22900 46dc  10/28 16:52:00 4124325 Init() - Initializing job control [token=4124325:1:1,cn=<commserve>], serverName [<CS fqdn>], ControlFlag [1], Job Id [4124325]

Hi, Is it supported, and if so recommeded, to use third party encrypted diskvolumes as Commvault Mount Paths in a DiskLibrary? /Patrik 

Hello,I have commvault backup server and two media agents, one media agent installed on backup server and other installed on a special machine. I have installed vsa server and FRE server separately on each machine on Citrix virtualization.Before the backup of the virtual machine was placed on a media agent that is on citrix virtualization.I have now backed up the virtual machine successfully but to the Tape library via another media agent.When I do a restore from a virtual machine I have an error Best regards,Elizabeta   

Hello, When I access the REST API via http://<<server>>:81/SearchSvc/CVWebService.svc/ it is working with all API commands, now I started to use REST API reports, like:  http://<<server>>:81//webconsole/api/crreportsplusengine/datasets/ now I get a SSL error ssl.SSLError: [SSL: WRONG_VERSION_NUMBER] wrong version number (_ssl.c:1129)I send my requests via python 3.9 with ”requests.get(service, headers=headers)”commvault version 11.20.55any idea what is going wrong?thanksregards Jürgen

Hello Guys,The customer have one issue provoked by one MA(client) deletion. In the past I had one Media Agent (Hypervisor) and a Storage Policy for Yearly backups only for this MA.I deleted the Media Agent(client) but I keep the Storage Policy, I assumed if I delete the MA(client) I can always recover the original backups done by this PTOPOSRV010HYP into another server. Now when I try to browse the backups jobs it gives me the following message:It looks like the Commvault lost the reference between the original MA(client) and those backups. It is possible to recovery this??I tried and installed again the MA into the same server(I still have the physical server with same host name), but it looks like the Commvault cannot associate the jobs. I will have more situations like this, we di

Hi Community, I want to know about the strategy which we can take for data protection of cloud workloads using CommVault .Do we need to deploy CS in cloud or we can use on-prem cs for backup of cloud as well as on prem workloads ? if yes , How ?Please share if there is any sample reference architecture diagram for backup of cloud workloads ?What type of backup library to be used for cloud workloads backups ?