Commvault Cloud Topics

I’m having problems finishing the guide since I’m not able to proceed. I keep clicking the “+” sign for adding or the save button sometimes. I already testing using different browsers with no extension and still the same issue. Course:AWS Hypervisor Config for Commvault Cloud SaaS | Hands-on GuideURL: https://readiverse.commvault.com/partner/learn/courses/29/aws-hypervisor-config-for-commvault-cloud-saas-hands-on-guide/lessons/217/aws-hypervisor-config-for-commvault-cloud-saas 

Hi Everyone. currently we use snmp to send alerts from Commvault to ServiceNow. This Creates Alerts in ServiceNow and the Operations team manually create Incidents from the alerts. I would like to change this and I believe Commvault has the ability to auto create the incidents in ServiceNow. I’ve had a little search but has anyone done this and if so do we need to install any software on the ServiceNow side. Any advice would be welcomed. Thanks in advance,

Hello, We currently use a Physical Tape Library (PTL) for secondary copies with long-term retention with a single generation of tape drives: LTO-7. Our plan is to upgrade the PTL and install LTO-9 or LTO-10 drives alongside the current LTO-7 ones. The main reason is the amount of tapes in long-term retention that would be very costly to copy over to LTO-9/10. Since neither LTO-9, nor LTO-10 is compatible with LTO-7, we would need to keep some LTO-7 drives to read from LTO-7 media alongside the new drives. Is Commvault capable to recognize the LTO generation and use the compatible drives and if not, would it be possible to configure this manually so that the correct drive is used for the tape operations? We run v11.32. Thank you,Zoltan 

Hey,we are using Intellisnap Snapshots with NetAppQuestion is, is there a possibility to modify the snapshot Name with a prefix or suffix like “daily” “weekly” or something else? I only found the general Naming convention:https://documentation.commvault.com/2024e/essential/naming_conventions_for_snapshots_created_by_netapp_array.htmlNo other options. Thx & BRMarcel

Hello all,In a recent maintenance update, Commvault fixed the Catalog and Merge functions, but we are still experiencing issues with the Restore functionality. There is no option to restore a VM to a Hyper-V standalone host using VSA. It asks for a proxy (presumably for VMware), and there is no option for Hyper-V.Commvault support has not been forthcoming. They claim that Hyper-V is supported, but we don’t see how.  When we ask for instructions, they just ask for logs — which they already have. Has anyone else tried to catalog and merge a tape and restore VMs in a Hyper-V environment?

Hello,we have many vCloud Hypervisor in our environment.We have one Master Org Hypervisor and all other vCloud Hypervisor are created with “Create Org Account” then it is referenced to the master.For some reason, I dont know why, 3 of our vCloud Hypervisors lost the reference to the Master Org Hypervisor and backup was not running anymore.I found no way to reconnect the vCloud Hypervisors to the Org Master. Workaround solution was to create Hypervisor new with other name and during creation you can connect to Master. So my question is, is there a possibility to recreate the connection to the Org Master vCloud for existing vCloud Hypervisor. So I only found it when you create a new one. Editing is for this not possible. Via API I did not found anything which is working.Thanks & BRMarcel 

Hello,Im trying to add a new dag client , i can discover the servers but i cannot select them.The exchange version is 2016

Hello, I am interested in upgrading Sp to the 11.36. What are the current pros and cons of?When switching to the new SP, do you also have to switch to the PLAN or will the older police continue to work?

Hi,My existing exam voucher and transcript from Cornerstone portal are not available in the Readiverse portal. How do I request to migrate it from Cornerstone.

Hi There Currently doing the “SaaS Specialist PLUS for MSPs” learning path, and I’ve finished all but one subject. That is “SaaS Specialist - Active Directory and Azure Active Directory - 2022”.“You cannot access the course because it is under maintenance”It’s been like this all week, and its the only subject I have left on it. Is there anymore information or update on when this will be available????  

Hello Commvault Community,I recently installed Commvault in a test environment and am encountering an issue with administrative tasks.I currently have only one profile available, which is the default admin account, and I do not have any other accounts. However, when attempting to delete clients, libraries, or storage policies, I receive a message stating that the request has been sent via email and will be processed once approved.I have verified that my admin user account is configured as an administrator and has the appropriate roles and privileges. I would appreciate any guidance or solutions you could provide to help resolve this issue.Thank you in advance for your assistance.   

Good day I would like to ask if there are any concerns with the proposed solution we’re looking into.I have a very small environment that is moving from TSM to Commvault. Due to its size, the Commserve and Media Agent will be installed on the same server.I need to import TSM (IBM Spectrum Protect) backup data into Commvault. I need to create a staging server to handle this task.I don’t want to install the TSM agent on the Commserve/Media Agent server. Would there be any concerns with installing the MS Hyper-V component on the Commserve/Media Server and hosting 2 x VM’s to run the migration? One VM will be Windows for Windows Data and the other Linux for the Linux Data. Once all the data has been migrated into Commvault, the two VM’s will be decommissioned.We are a little short on hardware resources, hence this idea. Thanks,Mauro

I am looking to configure Syslog Forwarding for Audit Trail and Alerts and was wondering what alerts are going to be forwarded, as there doesn’t seem to be a specific Alert Notification Type for Syslog. On the assumption that all Alerts are forwarded, is there an existing CMR to provide granular control?

I need to create a custom client report. Could you please provide a SQL query for the Commvault CommServe database that retrieves the following information for all clients:• Client Name. Workload. App Type. Instance. Backupset• Subclient Name• Plan Name • Storage Policy Name• Backup Start Time• Backup End Time• Latest available Backup Date for each subclient. Job Status. Retention Until 

we are using MySQL8.0 on centos7. We installed Commvault v11.32.83. We enabled xtrabackup and full instance xtrabackup. we are trying to inc backup restore,and pending status.11998 2efc 07/21 15:30:16 37  MySqlRestore::OnBufferPlFsEof() - XtraBackupUtil::prepare failed. Error [0xECCC065B:{XtraBackup::XtraBackupUtil::prepare(402)/ErrNo.1627.(Unknown error 1627)- Failed to run the command [/usr/bin/xtrabackup  --prepare  --apply-log-only  --target-dir="/data/mysql"]. Error = [0xECCC065B:{XtraBackup::XtraBackupUtil::runXtraBackupCommand(118)/ErrNo.1627.(Unknown error 1627)-XtraBackupUtil::runXtraBackupCommand failed.}]}]11998 2efc 07/21 15:30:16 37  MySqlRestore::cleanUp() - Cleaning up...11998 2efc 07/21 15:30:16 37  GetMySqlInfo::DeleteConfFile() - Removing [/opt/commvault/Base/Temp/galaxy_bkp_mycnf_7_1753083015_11998_11998_37.cnf] file11998 2efc 07/21 15:30:16 37  GetMySqlInfo::RemoveDirectoryWithFiles(1010) - Directory - [/data/mysql/All Databases] does not exist.11998 2efc 07/21 15:3

Hi, I am getting the following alert from my HSX cluster. cvfs data redistribution pending Any ideas on what could be causing this ?Regards 

If you enable horizontal scaling for a DDB.  This is straight-forward for primary copy.  Once it reaches a certain threshold it will scale to a new DDBand new subclients will use the new DDB.  Now for aux copy/secondary synchronous copy ( we dont have subclients to associate here ), how does it work? What happens to the previous DDB and to the newly scaled DDB? Does aux copy continue on the new DDB automatically and leave the old DDB for copied jobs already? Anyone who can explain in simplistic term?

I am currently exploring the option to use the workflow “Moving Clients from a Full Deduplication Database to a New Deduplication Database”I wanted to ask if I have to use this one, does thisReduce the primary record/unique blocks from the DDB I am moving away from? Follow up to question 1, does the primary record/unique blocks increase on the DDB I am moving to? is there going to be a re baselining happening? Do we need to do anything extra like run a full backup on the clients we are moving to new DDB once the workflow has successfully migrated the client to new DDB?Any other caveats or information on what is suppose to happen

I have completed the Commvault certified professional course with 82%, but I haven’t received the certificate yet. Can someone please help me get the course completion certificate?"

How to Limit user access on Archived Message, for example on old outlook add-In with content store i was able to enable offline mode and cache only last 3 months. now this add-In deprecated for new outlook version. is there a way to control what user can see on his outlook, while if he wants to figure out all archived messages i can direct him to use web console.   Thanks,

Dear Commvault Team,I hope this message finds you well.I am writing to confirm the expiration date of my Commvault exam. In my account, it states that my exam expires on 14/06/2025.Could you please confirm whether this date is inclusive, meaning I can still take the exam until the end of the day on June 14, 2025?Thank you in advance for your assistance.Best regards.

We have a plan to perform BW Development system refresh with production data, but production system is having data from 10 years which is unnecessary to have in development system.              So here is my question,Is there any way to restrict the data of only 2 years from production to development during restore? Do you know about the tool SAP TDMS(Test Data Migration Server) used for required data transformation? in combination with commvault maybe someone have an idear ?

Hello,I have a couple of questions regarding Commvault Cloud’s API.  I have learned through this forum that to authenticate successfully with Commvault Cloud (CC) API, that I have to give the Base-64 encoded password and add the MFA Pin number.  Which works great with local accounts.  However, with our accounts that are authenticated through Okta (SAML), how is that done? I am trying to add a Tag to a long list of VMs, and the API mentions an EntityID.  When I use the API call to "https://api.metallic.io/V4/VirtualMachines" it gives me a lot of great info but no EntityID.  I tried calling "https://api.metallic.io/V4/VirtualMachines/$vmUUID" to see if that would give an EntityID, but I don’t see an EntityID in the results.  Where can I locate the EntityID?   Thank you!

It looks like the version on libcurl.dll in the base commvault path needs to be upgraded in general:/opt/commvault/commvault/Base64/VMware/vddk/VDDK602/lib64/libcurl.Has anyone done this yet? Or will an upgrade of CV resolve the issue?

According to the sizing grids:https://documentation.commvault.com/11.20/hardware_specifications_for_deduplication_mode.html  I might need two media agents per site for my storage load.  This provides  for up to 1000 TB storage and, assuming just the 1st column - 1 DDB location per node.  So two DDB locations. From what I’ve read: Using Windows NTFS (simply, no other M$ features at the moment), we cannot share the mount paths (SAN...) as NTFS isn’t built that way.  Thus, we can’t load balance between the two of them.  All we would have is a failover ability, correct? The DDB location - we would have one DDB on each node?  One DDB on the first node, with a location (or, “path”) for MA#1 and one path for MA#2?  If so, MA#2 would NEVER get used as we can’t load balance because, as it states in #1, the second MA can never be used except in failover. Thus, the second DDB is never trained on data and thus has no DDB, meaning the Storage explodes in size while DDB Location 2 is trained? I can’