Commvault Cloud Topics

Hi,I am facing issue with accessing commvault command center every time I am getting “Please wait while our servers start up. This may take a few minutes.” message on the web portal.RegardsAbhishek 

We recently loaded up a brand new Commserv. Upon configuring On-Prem Exchange Mailbox backups there was a cleanup job policy created that was configured and enabled. On first run after the first mailbox run (Close to 4700 mailboxes) the job deleted about 1.8 million e-mails from exchange based on the settings of the job which appears to have picked1 day past our retention date to clean up everything. Our retention date is 90 days so the job used 91 days.  Has anybody else even seen where the cleanup job automatically enables when an exchange plan is created and uses defaults?

We are planning to migrate from VMware to Hyper-V platform. In VMware we have the option to choose transport mode on the sub-client level but in Hyper-V i don’t see this option. We have approx. 1000 VMs to backup after migration. In VMware we have kept dedicated VSA proxies to associate with particular ESX host for Hot Add backups. Could we do similar set up for Hyper-V, instead of using Hyper-V node as a proxy use bunch of VMs acting as VSA proxy which will be associated to particular Hyper-V node for Hot Add backups. 

Hello,I have clientes with commvault agent installed but no register on commcell. When i try register the client with the option “Fetch the configuration information from the client that is already installed in deocupled mode”. from the client's cvfwd.log log file i see that following6416 07a0 03/11 12:17:10 DT:00043 CN:92536 [COMMSERVER_ID->CLIENT_HOSTNAME:cvd] ERROR: Client connection failed on CLIENT_NAME: No direct tunnel to CLIENT_HOSTNAME6416 07a0 03/11 12:17:19 DT:00044 CN:92538 [local->COMMSERVER_ID:AppManager netw] Successfully completed client connection {afcbd2b3-ae18-b5a3-2f6e-12e4be337e94}6416 07a0 03/11 12:17:50 DT:00044 CN:92539 [local->COMMSERVER_ID:AppManager netw] Successfully completed client connection {455e23f1-a693-5152-5a2e-4a1dc262f5f4} the client port 8400 is listeningnetstat -ano |findstr 8400  TCP    0.0.0.0:8400           0.0.0.0:0              LISTENING       1480 What could be happening? Regards  

What permissions will a user need to run the Active Directory comparison option in Metallic?

I am going to have to do a migration from RHeL to Rocky Linux.There has been documentation for this sporadically but ultimately this gets removed and I have had confirmation that this will be possible with similar process to UEFI.I have emailed the migration support but so far not had a response. I need to start planning this in shortly so if anyone has any experience that would be great

Hello, I have Commserve LiveSync setup that is running version 11.32.83 on SQL 2016 SP3 on WS 2019.I want to upgrade this setup to 11.36 version which requires SQL 2022.Do I need to do some multi-step upgrade process? For example an SQL upgrade first and then commserve. Or I need to proceed as usually and SQL will be upgraded automatically? Have anyone real-life experience?Thank you in advance! 

we can restore system DB (Master, model) as a .bak file?

Hi Team, I observed that HistoryDB size got increased which is around 25+ GB. What might be the cause and will it impact the performance and what troubleshooting steps we can take to address the issue.

Hi Community, I am trying to figure out how to add the discovered SQL Servers to Subclient content using the API. Does anyone have any experience in how to do this? From what I could get my hands on, the API reference did not really specify this. Let me know. Thanks,Daniel

our license was expired yesterday 11 apr 2025 and we are not able to find the reset option. we followed below link to reset our license for backups to run for next 96 hours until the license is renewed.please any one faced similar issue and how you got reset option. which can resume backups for 96 hours.also is there any way to get temporary licenses soon.https://documentation.commvault.com/2024e/expert/extending_expired_license_in_commcell_console.html

Hello, We are configured Commvault Archiving for mailboxes, and some Message in Arabic Language does not appear in normal view. something like Unicode issue  how can I resolve this issue? 

Hi All,I have to create an automatic alert in Commvault that notifies each individual client machine (or concerned party) when his backup job fails and only the individual client will get the the alert mail whose backup jobs are getting failed not other client agents except commvault admin.RegardsAbhishek

Hello, during the VSA Backup, the following error appears by some virtual machines: “Timeout waiting for HotAdd Mutex, VDDK Deadlock encountered”The backup job completes with one or more errors. The VM’s with the above error are not backed up, while the VM’s w/o the above error are backed up successfully.HotAdd Mode is in use. What can be done done to fix this?Best regards, Aleksandra

What is the best full media package that i should download with out any problem in it ??LTS Release 11.40 - Commvault Media kit   or    LTS Release 11.36 - Commvault Media kit   or   Innovation 11.38 - Full Media kitwhich one of this three has no error occurred ??

i can not download  Innovation 11.38 - Full Media kitit keeping says Contact your software provider to obtain access to this package.what is the reason and how i solve it ?

how can we  see the status of threat scan index server signature update , how dol we get to know if any issue with updating signature  ,etc.. is there any way 

Hi all,Is there any way to set the Maximum Number of Restarts from Command Center?Thanks and regards, Matias

Hi All,I have to create an automatic alert in Commvault that notifies each individual client machine (or concerned party) when his backup job fails and only the individual client will get the the alert mail whose backup jobs are getting failed not other client agents except commvault admin.RegardsAbhishek

Hello community,Can anyone tell me if it is possible to create an alert for any commissioned or created commvault to inform that it is his first backupExample:"I created a new client to be backed up, as soon as you run the first job it will inform you that it is your first backup and it was successfully completed"

Hello,We have a failed dive on the hyperscale X (disk library drive)the documentation is not clear on when the physical replacement of the drive need to be#############################################################################ProcedureCautionYou must replace the disk using the Command Center, as shown in the following steps. Attempting to manually replace a disk might make the disk ineligible for replacement. From the navigation, click Storage > HyperScale. The HyperScale page appears. In the Name column, click the <storage pool> that has the disk that you want to replace. The <storage pool> page appears. On the Nodes tab, click Column Settings () and then click Columns > Actions. The Actions column will be displayed. In the node that has the disk that needs to be replaced, click the Actions button , and then click Replace drives. The Confirm replace dialog box is displayed. Verify the MediaAgent name and make sure that it is associated with the node tha

Hello All,I have Red hAt Openshift KUbernetes backup. I am backing up application via label selector as the following. We noticed that There is not some application in the backup. For example ; middleware-architecture-dev. I have tried to backup this project middleware-architecture-dev with seperate subcleint. Backup completed succesfully. BU twe saw that some object are missing. This applications are Openshift Servicemesh (istio) CRD. Does COmmvault support istio objects?  

Hi:As Air Gap Protect (AGP) is supposed to avoid egress costs, I would like to know in which cases or situations or configurations an egress cost may be generated when data is accessed or restore from AGP Hot and Cool. Best regards,Paul

Hi All,I am not able to open a sandbox on CommServe. Blank page is displayed only.Sandbox URL is https://commserveFQDN/webconsole/sandbox/Dev tools in the browser (F12) writes: “Error with Permissions-Policy header: Parse of permissions policy failed because of errors reported by structured header parser.”Trying to open with Microsoft Edge.Repairing the instance has not solved the issue.The https://commserveFQDN/webconsole/sandbox/apiexlorer URL is working.Any ideas?Thank you,Lubos UPDATE: The REST Webservice API Sandbox page finally showed up after more than half an hour :-O

We have an effort to migrate DDB partition to another local volume on the MA for 200+ servers. Doing this via GUI 200 times will not be fun. I’ve looked but haven’t found a command that I can leverage to automate this task. Can’t imagine there being no cli command or qscript for this.