Commvault Cloud Topics

Hi all, I’d like to ask for clarification regarding the upgrade process of a Linux Media Agent in Commvault.When upgrading from an older version (e.g., 11.24) to a newer version such as 11.36.60, is it required to perform the upgrade locally from the Linux server, or is it possible to upgrade the Linux Media Agent remotely through the CommCell Console?Also, when preparing the installation media, is it necessary to download the full Unix media kit (e.g., 11.36_Unix.tar) or is it sufficient to use just the maintenance release package (e.g., 11.36.60_Unix.tar)?I’ve encountered the following message when copying to software cache:Copy hotfixes is skipped for [C:\temp\linux113660\11.36.60_Unix.tar] because the media is not available for it.Any advice or best practices for upgrading a Linux Media Agent would be greatly appreciated. Thank you!

Good day  I am familiar with a Domain Name Change on a Commserve using the Name Management tool.I have Livesync enabled and just want to clarify how that option would work.On both Commserves I will add a DNS entry with the new domain name.When I run the Domain Name change, that change will update instance001 of the Primary Commserve. I assume that the 3rd page of the wizard will show me instance002 of the Primary and Secondary Commserves and I can push the update there.How would I update the domain name on instance001 on the Secondary Commserve? Does Livesync take care of that or is there another option I should use?I hope that makes sense.

hi guys, we have about 20 brand new LTO9 media (calibrated) inserted int Quantum scalar i3 library, which is directly connected to the media agent (hyperscale node x with os rocky) , about 10 tapes had assigned a - Media exceeded the "No. of Media Label Errors" threshold. , when i click to media verification i have a warning message - media in library does not have a valid media label which means that is was not written to by this product.any solution ?    

Hi. I’ve tried a bunch of report to get a detailed report of storage usage. I’ve used this one:Estimated Storage Utilization By Policy Copies or DDBs or Libraries. I know it’s an estimate, but if I add up all the used space for every client, there’s about 30% difference between the storage usage according to CV vs the report. CV says 490TB, reports says 330TB. I’ve tried a couple other reports and they all have the same 330TB approx.Since it’s cloud storage, the $$$ involve here is significant

Hi All, we are running SP32 envoirmoemnt and want to migrate to SP40. We installed an new windws server 2022 and downloaded the cv sofwtare but we cant install the commserve componenente. We picked all in one commserve advanced but there are no commserve componnents.  After the SQL Server installation we get the window wich commcell do you want to join but we picked create an new one.   and than directly that:  One of my collueg means the fresh SP40 instalaltions are only possible under linux ???

Hello,Guys i have a problem with Cleanup with Quota, we set to start at 50% and stop when it became 25%.the mailbox limited with 2 GB and it was consumed by 59%.Archive job started then cleanup job started and finished when mailbox utilization became 10%. I believe the quota option not working while all the conditions are right.  Please Help  

Hi.I am planning for the migration of TSM (Spectrum Project) backup data to Commvault.I have a couple of questions around the configuration:1. For backup data from Linux TSM clients, a Linux Commvault Proxy/Staging client is required?2. Same as above for Windows TSM clients, then a Windows Commvault Proxy/Staging client is required?3. Do these staging clients need the Web Server and Index Store package installed or can this run centrally from the CommServe?Please add anything that should be considered.  Thanks.Ignes 

Dear Commvault Team,Good day. I hope this message finds you well.We kindly request your assistance in identifying the path or location where the following procedure should be executed:Recommended Action (Test First in Non-Production):To address this, you can configure an additional setting on the VSA proxy to disable snapshot verification. This may help bypass snapshot failures and allow the backup to complete.Please follow these steps in a test environment:Add the following additional setting on the VSA Proxy:The key is not added to the library "bVerifySnapshotCreationAllowed", so it won't appear in the search. However, you can add it manually.Name: bVerifySnapshotCreationAllowed Category: VirtualServer Type: Integer Value: 0Restart Commvault services on the VSA proxy after applying the setting.Monitor the next backup job to verify behavior.If the test is successful, you may proceed to apply the same in production.I will review the logs for Job ID 117296 and provide further updates or

Hi Commvault users, Regarding backing up VSA’s (proxy servers) that are used for VM image backups. Do you recommend backing them up ? if so Daily, weekly etc.Being just proxy servers I’m guessing there is no real need to back them up if you can build a new one quickly. Any advice is welcomed.  Kind RegardsTerry   

Dear Team, We are planning to upgrade to a new CommCell server with an updated Commvault license.The current CommServe is a physical server running on Windows Server 2012, functioning as both the CommServe (CS) and Media Agent (MA) and additionally the commvault license End of support.As part of the upgrade: We will deploy a new virtual machine with the latest Windows OS to serve as a dedicated CommServe. A new physical server running Oracle Linux OS will be provisioned as the Media Agent. Kindly advise us on the best practices for deploying and upgrading the backup infrastructure in this scenario.Thank you for your support. Regards,Mani D 

I have 2 FREL’s in my environment and we use this FREL as VSA proxies as well to share the load between other 2 VSA proxies. After upgrading this FREL’s to 11.28.107, we see VM backups fails with the error “The virtual machine [] did not pass the disk size validation. If this issue persists, please contact your vendor support hotline”.I have VCenter level configuration for VM backups and I have 7-8 Subclient and each subclient have 15-20 VM’s in it.When the backup get triggers for this subclient as per schedule, at least 6-7 VM’s fails with this disk size validation issue. Once this VM’s fails, I re trigger them one by one and backup completes without and issue.Can someone tell me, what can be done to resolve this issue completely.

Heyho,a customer is using lotus.In 2017, the backup was set up for this and we have a full backup in the transaction log subclient.Now it is not possible to trigger a full backup of the subclient and the command centre constantly reports that the subclient needs a full backup.Is there a way to deactivate the message for the subclient in the Command Centre? 

Hello all,I’m looking into support for CEPH, namely the block access (RDB) because we’re considering replacing the current SAN arrays with CEPH distributed storage and backup is of course a big segment of it.But I cannot find much information on integration with CEPH, e.g. support for IntelliSnap feature which is well supported for NetApp/Pure etc, nor which DB agents are supported with CEPH as block storage. Has anyone played around with this idea? Are there any internal reports or (POC) reviews that could shed some light on this?Thanks in advance! Regards,Igor

Anyone else experiencing the problem with Office 365 when trying to run a restore where the options were recently changed? Exchange restore I can only restore the items to the original mailbox or I need to pick another mailbox. I no longer have the option to restore to PST file. SharePoint, I can only restore to the same site or I need to pick another site. The option to restore to disk is no longer available and the same goes for OneDrive. I don’t like the limited options now for restoring Office 365 files. 

We're encountering a recurring issue related to CBT (Changed Block Tracking) in our VMware environment with Commvault (version 11.36).After incremental backups fail or complete with CBT-related warnings, any subsequent restore of the affected VMs results in machines that fail to boot — only a black screen with a blinking cursor is shown after powering them on.In addition, Guest File Restores are no longer possible for these VMs. Attempting to browse the file system results in the following error:Failed to get items for volume The original VMs continue to run and restart without any issues.The problem affects multiple servers, not just a single system.The issue is resolved after performing a full backup — restores (including guest file restores) then work as expected again.Example error message during backup:Error code: [19:857]  Description: SRV-03\SRV-03.vmdk Warning change tracking verification failed,               SRV-03\SRV-03_1.vmdk Warning change tracking verification failed  So

When backing up from Oracle RAC, Commvault selects an available server by default.Is it possible to select a specific server for backup? 

Hi Everyone,I’ve noticed a significant increase in the size of DDB over the past few days. About three days ago, each partition of the DDB was approximately 115 GB, and as of today, all four partitions under the same engine have grown to 145 GB each.Could you please help me understand the potential reasons for this growth? What areas should I check, and are there any recommended troubleshooting steps to investigate. 

Hi, I am trying to restore a vmdk and attach it to the VM. Was able to do it successfully on the web console.  I also downloaded the EQUIVALENT API.  How do I use the “EQUIVALENT API” for future restores  without using the web console ?I (preferably) want to use REST, but I couldn’t find the endpoint to run this restore. Does anybody know what the endpoint is ? Thanks in adavance!

Hello, I am trying to do Azure Full VM restore, but i can't chose any storage account.  For the backup i am using LRS  StorageV2 (general purpose v2) in the same region as the vm. I added CVBackupRole to all subscription. For the networking we are using private endpoint But when i am trying to restore i got message "no storage account found”

Hi,I am facing issue with accessing commvault command center every time I am getting “Please wait while our servers start up. This may take a few minutes.” message on the web portal.RegardsAbhishek 

We recently loaded up a brand new Commserv. Upon configuring On-Prem Exchange Mailbox backups there was a cleanup job policy created that was configured and enabled. On first run after the first mailbox run (Close to 4700 mailboxes) the job deleted about 1.8 million e-mails from exchange based on the settings of the job which appears to have picked1 day past our retention date to clean up everything. Our retention date is 90 days so the job used 91 days.  Has anybody else even seen where the cleanup job automatically enables when an exchange plan is created and uses defaults?

We are planning to migrate from VMware to Hyper-V platform. In VMware we have the option to choose transport mode on the sub-client level but in Hyper-V i don’t see this option. We have approx. 1000 VMs to backup after migration. In VMware we have kept dedicated VSA proxies to associate with particular ESX host for Hot Add backups. Could we do similar set up for Hyper-V, instead of using Hyper-V node as a proxy use bunch of VMs acting as VSA proxy which will be associated to particular Hyper-V node for Hot Add backups. 

Hello,I have clientes with commvault agent installed but no register on commcell. When i try register the client with the option “Fetch the configuration information from the client that is already installed in deocupled mode”. from the client's cvfwd.log log file i see that following6416 07a0 03/11 12:17:10 DT:00043 CN:92536 [COMMSERVER_ID->CLIENT_HOSTNAME:cvd] ERROR: Client connection failed on CLIENT_NAME: No direct tunnel to CLIENT_HOSTNAME6416 07a0 03/11 12:17:19 DT:00044 CN:92538 [local->COMMSERVER_ID:AppManager netw] Successfully completed client connection {afcbd2b3-ae18-b5a3-2f6e-12e4be337e94}6416 07a0 03/11 12:17:50 DT:00044 CN:92539 [local->COMMSERVER_ID:AppManager netw] Successfully completed client connection {455e23f1-a693-5152-5a2e-4a1dc262f5f4} the client port 8400 is listeningnetstat -ano |findstr 8400  TCP    0.0.0.0:8400           0.0.0.0:0              LISTENING       1480 What could be happening? Regards  

What permissions will a user need to run the Active Directory comparison option in Metallic?

I am going to have to do a migration from RHeL to Rocky Linux.There has been documentation for this sporadically but ultimately this gets removed and I have had confirmation that this will be possible with similar process to UEFI.I have emailed the migration support but so far not had a response. I need to start planning this in shortly so if anyone has any experience that would be great