Commvault Cloud Topics

Hi Team,I'm encountering the following error when attempting to browse Guest Files and Folders:Internal Error [150994988] in CVSession while communicating with remote host [Remote system [10.191.192.4*CS0301FREL01*8400*8402]. Communications Service returned error when executing remote library [sLNLIVEBROWSE] function [sLPLIVEBROWSE].].  [10.191.192.4] I've verified that the FREL server appears to be healthy and there are no apparent issues on that end.Could you please advise on what might be causing this error and any checks or steps I should take to troubleshoot further?

One of our customers is still on 11.24. They want to upgrade to 11.38. Is this possible in one step? Or is it better to do this in more steps? Thanks!

Hi guys. A simple question¿How can I enable the file system agent of CommServer on the CommcandCenter?Since version 11.34.X the Commcell Console is not “available” so I not able to do it from there.File system agent is obviously installed as it is the CommServer but not available under the Protect > File Server list. Regards. 

Hi Team,I'm encountering the following error when attempting to browse Guest Files and Folders:Internal Error [150994988] in CVSession while communicating with remote host [Remote system []. Communications Service returned error when executing remote library [sLNLIVEBROWSE] function [sLPLIVEBROWSE].].  [] I've verified that the FREL server appears to be healthy and there are no apparent issues on that end.Could you please advise on what might be causing this error and any checks or steps I should take to troubleshoot further?

Hello Team, When I get the json payload from the “Equivalent Api” option in Command Center, I see a GUID parameter. What exactly is a GUID, what does it do? In the example below, I can add a VM named vm1 to a VM subclient without a GUID and the backup works.In this case, is there any harm in using it without a GUID?{"content": {"overwrite": true,"ruleGroups": [{"matchRule": "ALL","rules": [{"type": "VM_NAME","condition": "CONTAINS","name": "vm1*"}]}]},"filters": {"overwrite": false},"diskFilters": {"overwrite": false}}

Hello everyone, hope you’re having a good day. I’ve been trying to build an API call that would suspend and then autoresume a job but I’m not being able to figure out how. These have been my attempts so far:1.curl -s -L -k -X POST "${URL}/Job/30409890/action/pause?autoResumeInSec=60" \        -H 'Content-Type: application/json' \        -H 'Accept: application/json' \        -H "Authtoken: $key" \        -H "Content-Length: 0" \        --data '{}' > /dev/null2.curl -s -L -k -X POST "${URL}/Job/$jobid/action/pause" \     -H 'Content-Type: application/json' \     -H 'Accept: application/json' \     -H "Authtoken: $key" \     --data '{       "options": {         "autoResumeInSec": 600       }     }' > /dev/null Request 1. will suspend but never end up resuming. I’m basically stuck first suspending and putting it in a loop finding w

15 Apr Update: Systems have stabilized and we are back in action. Let me know if you find any anomalies. Hey folks,As you may have noticed, we have some challenges with our upstream infrastructure provider today which has affected the availability of some sites, such as the Community, Support Portal, Readiverse and others. Many of these sites rely on core services in Azure, for which we have been impacted by an ongoing network anomaly. Microsoft has confirmed the issue and is working with us to restore availability, but there may still be some cascading issues for the remainder of the day.Our apologies - we’re working to restore these sites to a reliable state as soon as we can.In the meantime, I want to post our support numbers where you can reach us for assistance: USToll Free +1 877-780-3077 Direct +1 732-571-2160

First question: How to know the list of databases configured from a subclient sub2017 using command line?How am I performing other operations:qlogin -sso -gtqlist client -tk $authTokenqoperation execute -tk $authToken -af "C:\Program Files\Delphix\DelphixConnector\ec23b263-5fec-9281-1b46-e1e7d211abc5-staging-1\SCRIPT\dlpx-d82e226d-951e-4738-b97e-1e682a8ccf94.xml"qlist job -tk $authToken -j 157967 -format xml -waitForJobCompleteqlogout -tk $authTokenIn similar manner, I want to fetch the databases for a subclient. Second question: How to fetch the subclient properties for a subclient?I have tried the follow commands: qoperation execute -tk $authToken -af "C:\Program Files\Delphix\get-sublient-prop.xml" -appName "SQL Server" -clientName "win2016s-97e2.dl.co" -backupSetName defaultBackupSet -subclientName sub2017 Error: qoperation : execute: Error 0x911

We have several hyperscale x clusters, has someone done the os migration from RHEL to Rocky? https://documentation.commvault.com/2024e/expert/migrating_hyperscale_x_version_on_existing_nodes.html What is your experiences with this?

Hello,Security scans are being carried out at many customers' sites and are increasingly pointing out third-party software installed by Commvault and missing security updates. Are the third-party components automatically updated by Commvault updates? Can the updates also be installed manually without any problems?Regards, Thomas

Hello Team, We have Windows 2016 servers in 3DC(active-standby-standby) and CommServe LiveSync for High Availability(link below). We want to upgrade these servers to Windows 2022 with Windows in-place upgrade. As far as I know, Commvault software supports Windows in-place upgrade, but does it support it in HA structure? I couldn't find any information about this in the documentation.If it supports it, would it make sense to upgrade standby first, then do production failover, and then do the other one?Is production failover supported on different Windows versions, does it make sense to do it? Thanks in advance!https://documentation.commvault.com/2024e/expert/commserve_livesync_for_high_availability_disaster_recovery.html 

Dear Commvault Experts,Could you please help us troubleshoot the following error message, as it is not covered in the Commvault documentation:Error Code: [39:218]Description: Unexpected NDMP error communicating with tape server Issue Description: The NDMP backup is running very slowly (approximately 3 MB/sec) and then crashes into a pending state with the error message above.Do you have any experience with this issue?

Hi all, a new Commvault user here.We are trying to perform a restore from a tape. However, the "Mark for Catalog" option is missing in the Command Center. It's a feature in the CommCell Console, which we don't have access to.This is a standard feature that we need in our backup policy. What is the best way to restore VMs directly from tape (without the database or sync) ?

Dear Vaulters,I have a question. I’ve configured the backup for a vm group to be on our new LTO9 tape library and configured the selective monthly backup on the same library for long retention.for the tapes of the primary copy i see that each tapes keep about 37 TB of data whereas each tape for selective copy keep about 16 TB of data. Our expectation is to keep the more data on the tapes assigned to selective copy as the same data are kept on the same library. Please let me know if this is normal behavior. BR 

Hi,I have a problem when i’m running backup copy for backup vmware. The message errors is “Atleast one of the backup copy jobs associated with this workflow has failed or failed to start.” can you help me for solve it?

Hi,A colleague and I both had pending exam vouchers for the CommVault Foundations exam and have now lost access to https://commvault.csod.com/ I have tried to reset the password for this site, but no password reset is coming through and it looks like the content\exam voucher has not been moved over to the Readiverse portal. Could someone please look into this as these vouchers were valid until 2027 I believe.ThanksJem 

Hi, Can anyone help me with this error?Error Code: 22:3257Description: Failed to prepare snapshot... [VendorId [VMware] for device [/dev/sda] is not matching for Nimble]  

Hello Commvault Community,I’m facing an issue with a new virtual Live Sync server that I’ve set up to replace an existing server. The new server is running the latest CommServe Failover version and is connected to our main CommServe. However, the Live Sync replication job is failing, and the Client Connectivity check shows "Not Ready" due to communication failures with the MediaAgent. I’ve attached a screenshot of the readiness check below.What could be causing the communication failure between server and CommServe despite successful ping and DNS tests?

I stopped commserve server last friday. I started it recently,but it was in the following state:( Time appears to be forwarded by 2 days 16 hours 52 minutes 4 seconds. ) I click “Yes” button, but not start.Next…. I enter “はい” and click “Yes” button , incorrect prompt errorEnter "Yes” and click “Yes” button same error.

Hi,how can I verify which hotfixes were installed during upgrade on the Linux environment ? I did upgrade for 11.36.18 to 11.36.49 and now I want check installed HFs and all patches for Commvault software.

Hi all,We have 2 environments using Commvault (Dev - 195 VMs and Prod - 2175 VMs). In testing the REST APIs, I've found that the GET VM API only returns some VMs in the Prod environment. Is there a limitation to the number of records returned?sample Powershell code:$ccVms = Invoke-RestMethod "$cs/webconsole/api/VM" -Method 'GET' -Headers $headers$vmGuid = $ccVMs.vmStatusInfoList | Where-Object name -eq $vmname | Select-Object -ExpandProperty strGUID$vmEsxHost = $ccVMs.vmStatusInfoList | Where-Object name -eq $vmname | Select-Object -ExpandProperty vmHostI've tried adding "Pageinfo: 0,3000" in the headers, but my code was not able to some VMs.I've also tried GET /v4/virtualmachines but I’ve found that the API only returns ~103 VMs from Get Virtual Machines | Commvault®

I'm not able to open a support ticket. Can anyone help me? The page freezes at the point where it is loading AI data.See screenshots below.  Issue with Google Chrome and Microsoft Edge browser.  I tried the phone number for contacting support in my region, but the call was horrible, I couldn't understand anything and the call dropped. 

Hello,Yesterday I updated the software version on my server hosting the command center to 11.32.59. Since then, when i log into the command center, in the health tile, there is a spinning circle. Any tips on how to get this populated properly again?RegardsFergus

I tested file copy speed via configured SMB shares and found it can reach 5Gbps. I ruled out impacts from server hard drives, NICs, and network switches. After checking the network settings in both the media agent and client properties (no specific configurations were found), where else could the bottleneck be? Thank you!

we are migrating the data from old library to library , we are creating aux copy and once it is fully synced promoting the copy to primary , but for appawre sp we have snapshot copy as well, how we migrate those data , is it required ?