Commvault Cloud Topics

Hi,I have a scenario where I will need to protect VMware VMs which can be located either on Datastores from Storage1 device or Storage2 device.I will have 2 plans setup for this:Plan1 will backup VMs from Storage1 datastores to a backup Pool2 Plan2 will backup VMs from Storage2 datastores to a backup Pool1The issue is that Pool1 is tied with Storage1 and Pool2 is tied with Storage2 in the sense that if Storage1 goes down for any reason then Pool1 will be unavailable too. The same is true for Storage2 and Pool2.The other issue is that VMs can migrate between Storage1 and Storage2For these reasons I always need to have last backup chain available on the pool that is independent of the Storage device where VM is sitting during backup.Some time ago it was a default behavior to force Full backup after changing target Storage Policy and since my Plans use different Pools/SPs, then and that would basically solve this for me. But this is not the case anymore. So my question is: is there a way

Hi All, i have the challange to backup an sql cluster with shared discs.  Error Code: [91:354]Description: Virtual machine [xyz] is configured with shared virtual disks. Snapshot operations are not supported for shared disks. Use an in-guest agent to protect virtual machines with shared disks.Source: 1234, Process: JobManager i tried to filter all scsi discs out wich are shared but the same erro comes during vsa backup test.  is there any possibility to backup the vm only with the systemdrive over vsa backup.  I dint want to go the way over fileagent and in dr case with the onetouch point.  Thanks

Backgroup:Commvault is nice backup platform, and it is helpfull to us who are IT admins.IT team charges the backup operation daily, and include over 400 clients; usually, the backup faild or other alert are gerented everyday, and only autherization user is able to login commvault software to check and fixe the alerts, but it not kindly way to share or push client’s owner to move on.Originally, IT team want to use Zabbix collect the alert from Commvault, and now the way is successful. 

has anyone tried to restore to another vcenter/esx cluster a virtualization based security enabled VM before. So the Vm is virtualization based security enabled and is sitting on another vcenter/esx cluster.  I am going to restore the VM to another vcenter/esx cluster.Any gotchas etc.

Hello,I have recently received a notification regarding the utilization of licenses for the purpose of backing up shared folders for an additional 5 TB. Is it possible to obtain the modifications, i.e., the information that was added, and is there a report that will provide me with the details of which backup the additional 5 TB was added?

Hi friends,can someone send me the best practice of cs and dr MR update?I can’t find it in the documentations.I should update by this flow: first cs prod instance 1 and then instance 2,after that DR instance 2 and then instance 1 ? Thanks 

Hello, good morning, how are you?I wanted to share a problem I'm facing in a client's Commvault environment.Their Commvault only does DR, it's currently on version 11.32, replication is done from VMware on-premise as the source to Google Cloud VMware Engine (GCVE) as the destination. There's a machine that hasn't replicated for a long time because it can't back up due to the problem below.Erro code [91:460]Unable to create a snapshot on virtual machine [] because another task is already running on the virtual machine. The job will got to pending and be retried.I don't understand what it could be, the machine can't do full or incremental backups, we've already looked in VMware and there are no paralyzed tasks, in the replication monitor it has the SLA status as "not met" and the status is "Sync Enabled".If you could help, I would be very grateful. The machine hasn't replicated for over 5 days.

 Hello Commvault Community,I am new to using Commvault at my company and still trying to understand many aspects of the software. Recently, I received an email titled "Maintenance Release Availability Notice" (see attached image). I would appreciate it if someone could help me understand what these types of emails entail and what hotfixes are.As a beginner, I am not very familiar with the terminology and processes involved. From what I have gathered, maintenance releases seem to include updates and fixes, but I am not sure how they differ from regular updates. Additionally, I would like to know more about hotfixes and their importance in maintaining the software.Thank you in advance for your assistance!Best regards,João Savioli 

Hi, I have just upgraded form 11.28 to 11.36.46After the upgrade I get the error’s below on my O365 mailbox backups.I backup to on-prem. I have upgraded my Index server & MA’s as part of the upgrade. Any help would be great. 

Hi! We need to update our Hyperscale cluster v2 to v3 before the end of support.It’s a 3 node cluster with about 750TB (50% full).How smooth is the update and how much downtime should I plan for it?JF

Hi,Does commvault have plans to support MongoDB in the OS version of Ubuntu 24.04?The customer has version 11.32 installed. There is info in the documentation that the highest supported Ubuntu version is 20.04.https://documentation.commvault.com/2023e/essential/system_requirements_for_mongodb.htmlIs support for newer versions of Ubuntu perhaps on Commvault's road map?Thanks in advance for the information.

So, I am creating a report to capture events across time.The problem is that the daterange input control returns time as a UTC string, but the api wants epoch time.The input looks like this, and it passes the correct data but  I tried just sticking Date.parse in there, but it didn’t work.  Is there a way to massage the output of the controls before using them as inputs?With sql as a data source you can handle it all the query.Can someone tell me what I am missing? Thanks.Chris.

I am having a problem performing restores, the Index Restore is not completing and no DDB is in maintenance mode

I try in Python 3.11.5 with Cvpysdk v11.38 ( or 11.34 before ) to create a ClientGroup with some rules in it .But when I run it I can see the new Client Group , the new rules added but  strangely the value of the rule … associated Storage Policy has another value and thus the result , all associated clients to this new client group, is not correct.It’s very difficult to find any help ?Even Brave A.I returns me some faulty samples or probably some old python and cvpysdk samples.Thanks in advance,Patrick 

We are having a storage issue where we have defined the time range for when the storage is corrupt, and we need to delete the jobs in the storage.We have a list in a text file of all the jobs.How can we loop the file into a qcommand or qscript to delete only those jobs?These jobs are stopping auxcopy from running.Thanks.

Good afternoonI would like to ask you a question, we are with Commvault recently and we have configured Webhook, so that through the service we generate incidents for problems with backups, with the circumstance that has lost the webhook connection on a couple of occasions, and we do not realize the situation until we check it manually.Is there any way to configure an e-mail alert to warn that Webhook has lost communication?Thanks in advance for your time, and replies 

The documentation covers using inputs pretty thoroughly when using SQL as a datasource.It is not so clear for using inputs, as parameters when rest is the data source.For example the documentation here makes no mention of rest parameters but instead has a blurb about the parameters traditionally used for SQLhttps://documentation.commvault.com/v11/essential/creating_http_data_sets.html For example, Lets pretend I am building an events report using the data picker and the events REST API as a dataset Someone explain to me ...  When using this as the report input? Thanks in advance.

Hello All,I am getting many warning errrors during RED hat openshift backup. I see the following warning on the events . Will be mounting live volume [] to worker pod [] since it does not support volume snapshots.  How to ignore this error? 

Hi All, When a VM migrates from one vCenter to another Commvault creates a new backup set name for example original set name is defaultBackupSet but after migration under the VM client you get a new Backupset called defaultBackupSet_ vCenterName and a new default subclient, We’ve been disabing the subclient in the original Backupset but what is best practice for dealing with the old Backup DataSet and subclient. I hope the question makes sense,

Looking for a automated way to re-associate client in a storage policy to a different storage policy.Our DR/Failover plan requires us to different libraries, Data paths When we failover our Comserve to our Secondary site. Once our Primary site has failed over to secondary site we will bring up the Commserve and re-associate the client in “primary Site/s Storage Policies” to “Secondary Site’s Storage Policies” so backups will then start backing up to Storage located at Secondary Site. Thus for the reasom that I’m looking for a script/ Automated way to re-associate several Primary Site SP’s to their counterpart Secondary Site SP’s

Helo,I’m planning to upgrade my productive environment, but before that, I wanted to test the upgrade. Therefore, I have installed a test invironment with Evaluation license, what is valid for 60 days.I had too many tasks at the time and couldn't test everything. That's why I'm asking, is it possible to expand the Evaluation license with additional days or I have to reinstall my test environment after expiration?Thanks in advance.

Hi All,I`m deploying new Media Agents and configuring as RAID 1 for DDB and Index on SSB Drives. My question is related to the best attributes for a RAID that will host DDB / Index. Is this defined by Commvault? Thanks 

In the documentation, Commvault provide hardware specifications for various capacities of Commvault deduplication media agents, Virtual Server Agents, Indexing servers, etc. These provide a recommended number of CPU cores per size oif server These core counts, assume that all CPU cores are the same, which was true for previous generations of CPUs. However, with the trend towards greater power efficiency, CPU manufacturers have released new generations of server CPUs with a combination of P- and E- cores and are phasing out the previous model CPUs which only have single types of cores.How does the transition to these modern, more efficient CPUs affect Commvault’s recommendations for CPU core counts in the building block guide? Has Commvault tested media agent, index server, etc. performance with these latest generation CPUs with a combination of performance and efficiency cores to see if their recommendations still hold?  

Hello Everyone, my customer is running Commvault in version 11.32.83 and Qumulo in version 7.4.0.After he updated to Qumulo 7.4.1, Qumulo backups began to fail at the scan phase with the error:  “Failed to create snapshot or build snapshot information”Rolling back to Qumulo 7.4.0 resolves the issue.I’ve found that Commvault is aware of this issue and is working on the fix. Will the fix be included in future MR’s of 11.32?Best regards, Aleksandra

Hi, where i can download the report: Data Views in the Unusual Number of Pending Jobs Report Data Views in the Unusual Number of Pending Jobs Report We got an alaert and want to find out what happends. Thanks