Commvault Cloud Topics

Hi,We’re about to start upgrading the agents on the client servers and I’m curious how others are handling this activity. Of the course the goal is to have a successful upgrade and don’t cause any disruption.For the overall approached we will be using this:Updating Commvault Software on a Server Grouphttps://documentation.commvault.com/2023e/essential/updating_commvault_software_on_server_group_01.htmlWe will be grouping our client servers into patch groups of 25 clients.Besides stopping the schedule policies and any running jobs what else should we be aware of? Also is anyone perhaps using a blackout window when performing the upgrades? It looks like you can add that to a server group but I’m not sure if it’ll work or not? It’s just to be 100% sure nothing will start while performing the upgrades.Last thing, we have some SAP HANA log backups that are being triggered from client side so they will not be stopped when the schedul

We have metallic Saas license for endpoint, we are trying to push agent using silent method with authcode. it has completed for one laptop.but we dont want the laptop user to pause or start on demand backup.can the user do on demand backup or pause the backup or restore the data without username and password.no owner for the laptop as of now. does the user has access to pause or run on demand backup or restore the backup using edge monitor app. 

Dear Team, we have 6 node hyper scale 1.5 and we are planning to change Data protection network IP’s with respective VLAN. However will not going to change storage pool network IP’s remain same.Please help me how to perform IP change and the pre requisites. Regards,Mani D  

Whie Doing the folder level restore to same machine getting below error, But Drive has a enough space. here is not enough space on the disk. Failed while restoring [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\2\0\XXXXX\ForGuestVM\log\lastlog] on machine [XXXXX].Source: tpapwcvltpxy007, Process: clRestore 

Like Commvault, Exagrid has Point intime recovery itself. But i dont know how it work when using Commvault + Exagrid. In Exagrid I recover data at a time but when go to Commvault, all data showed is not change anything

Hello,we have an issue with DDB verification job it shows the below error2964  22d0  09/08 11:02:46 676720 Verification failed with error [751][Library [HQ_DB_ExaLibrary], MediaAgent [AUBEGHQBKPEXGM3], Drive Pool [], MountPath[\\ip address\HQ_DB1\3DFVM3_09.04.2024_13.51]: Cannot impersonate user. User credentials provided for disk mount path access may be incorrect. Advice: If the issue persists, please upload log files from CommServe, MediaAgent and Client and contact your vendor's support hotline with the job ID of the failed job.].the scenario is that we have 3 media agents with shared mount paths between them due exagrid best practicesand im sure the user account is correct

Backup type is for a VMware hypervisor. We created a plan that requires a weekly recovery point with extended retention in which it auto generated an SF schedule for every thursday at 02:18AM. The VM group was set to trigger its daily incremental everyday at 12:30AM in the same plan.We recently accidentally (no failures in the VM parent jobs) noticed that more than 10 out of the 30 VMs for the VM group had the last synthetic full of 12th December and then realized that even though the parent SF VM backup job was being triggered, the VMs were being automatically excluded or not triggering the corresponding child VM backup job as its incremental was still running at 02:18AM. We raised a case with support and we were informed that child VM jobs not being triggered due to an existing incremental running and with no errors shown in the parent VM backup job is not a bug and by design. I would just like to ask the forum if you guys are aware of this behaviour an

Hi all,I have a really weird problem:Our customer noticed, that by end of November 2020 (28th / 29th), the scheduled jobs for the VSA backups (VMware) did stop working. There are no failed jobs, but only a gap in the backup history.When a job is started manually via the schedule policy ("run immediately"), the message "Failed to run task. No associations exist." appears. Starting the jobs manually via the subclient works on the other hand. The backup activity is not disabled on any level (Client, Agent, Backup Set, subclient, client group… ).Jobs for other clients associated to the same schedule policies work fine. But all scheduled jobs for all subclients of the affected client do not start by schedule.All jobs that are scheduled are Synthetic fulls with the option to first start an incremental before synthetic full enabled.If I start an incremental job manually, the next scheduled job starts. But only once. Also, I can use “Run immediately

hi, i have a customer, which have a 470 mailboxes, but the licecnce is for 445. Now im running on the trial one, i need to swithc to production one. So i selected some mailboxes and click to exclude from backup for 20 mailboxes - but when i trying add the licence i still have 470 mailboxes. any advice ? 

Hi,I’m working on a new design which will consists of several ROBOs and 1 DC which will act as DRC for branch offices. Each ROBO should have local MediaAgent with primary copy and replicate to DRC as secondary copies. In this design I would like to Protect customer data against Ransomware using WORM Lock on Disk libraries.This will require DDB Sealing and periodic Full Jobs to be transferred to target DRC site which can be a lengthy process consuming a lot of resources. To mitigate that, I’ve been looking into DDB Priming feature which seems like a perfect solution for this issue.I run a simple test in my lab:Create a primary storage on MA1 Create a secondary storage on MA2 Run Full backup on client Run Aux copy, note the “Data Transferred on Network” Seal DDB on secondary target Enable DDB Priming on secondary target Run Full backup on client Run Aux copy, note the “Data Transferred on N

Hello, Anyone using Epic EHR Systems for backup cache DB??? Currently I am using FS agent with Intellisnap but I am curious what are the pros/cons of Epic EHR Systems

Hi Commvault Community,I’m having an issue restoring backups from a previously licensed machine. Here’s what happened: I removed the license from my client. Then I formatted the machine. I reinstalled the OS but assigned a different hostname. I installed the Commvault agent again. In the CommCell Console, the system now shows up as a new client, even though it's the same physical machine. My goal is to restore data that was backed up before the format. However, I’m unable to access the previous backups from the new client.As a workaround: I created a virtual machine that replicates the original configuration of the machine before the license was removed — same hostname, OS version, install path, etc. Still, I’m unable to access or restore the previous backup data, eve

Has anyone used apis to login to the command center?  I think my code below works for login, but doesn’t work for logout.I’ve redacted specific details.Eventually I want it to login, create a credential in the vault and logout but I’m also having issues removing httponly from the session.curl -k -L -v -X POST "https://myserver/commandcenter/api/Login" -H "Content-Type: application/x-www-form-urlencoded" -H "Accept: application/json" --data-urlencode "username=xxx" --data-urlencode "password=xxx" -c "E:\automation\cookie.txt"echo logoutcurl -k -L -v "https://myserver/commandcenter/api/Logout" -b "E:\automation\cookie.txt" -c "E:\automation\cookie2.txt" -H "Content-Length: 15" -H "Content-Type: text/plain; charset=utf-8"Can anyone advise? Thanks.This is the output of the logout command:* Connected to myserver (::1) port 443* schannel: disabled automatic use of client certificate* ALPN: curl offer

Hello Community!I would like to ask you guys if maybe someone have similar issue with Exchange DAG restores as we have in one of the environment.The case is not a fresh one, i had a ticket for around a year in commvault - but they did not find the solution. At the end they recommended (we suggested it and they agreed) to enable “Perform Consistency Check” on the exchange backup schedules. We did it few weeks ago, and now we tried to test restores, but we still see the same issues at the end of the restore process.The issue is not easy to troubleshoot, because databases are big (around 1TB each) and restore process is failing at the very end. It restores around 1 TB of data, and failing with the error:“EventLog[ID=519(0x207)@108527931297102]: msexchangerepl (11780,D,100,15.02.1544.011) Logfile Integrity-Check D:\EXDB\EX19DB-MN\E11: The range of log files D:\EXDB\EX19DB-MN\E11007E546B.log to D:\EXDB\EX19DB-MN\E11007E54B4.log is missing (error -528) and cann

Dear ExpertsWe are trying to Restore Db2 Database to different Server ( Restore to Disk ), Media Read Performance is very low and Opened case with Commvault 250310-318. Media management team checked and confirmed no issues from environment side as we are getting Good read/write throughput.  and CV tests are Passed. We tested FS restore, which gave Good throughput and DB2 Restore still having issues. Any Suggestions & inputs why Media Read performance is too low…, and why Slowness is occurring ?  Logs :- CVPerfMgrRestore.logBuffer allocation.   10               71598458808  [66.68 GB]  [Samples - 1000] [Avg - 0.010000] [24005.25 GBPH]Restore READ....     46134            47919623679  [44.63 GB]  [Samples - 1000] [Avg - 46.134000] [3.48 GBPH]Restore Write        37               67427635200  [62.80 GB]  [Samples - 3003125760] [Avg - 0.000000] [6109.97 GBPH]

Dear team,We have one Disk library Configured as shared between 2 MA servers. disk Lib total Capacity reached to 1.3 PB and no issues in Backup Operations, we are getting good throughput. But Facing some slowness issues in DDB Verification is there any Limitations to add more space to same library ? any best practices here ??    

Hi all, I am trying to automate our Commvault platform, and have been using the cvpysdk package a bit - however, I am missing some information.First of all, are there any release notes available for the different versions/releases of the package? I can not find anything really in pypi or in github.Secondly, I can also see that the releases are versioned as 11.32, 11.34, 11.36, 11.38, is this directly correlating to what version of Commvault software you are using or what release should one use? Is it possible to use 11.38 on a 11.32 platform or should I be expecting operational difficulties?Lastly, what python versions are supported?Thank you in advance,Daniel

I Open command center and go to reports, then Backup Summary. I modify the default to only show the critical servers I want to check each morning. I save it as a view then go to schedule and create  job schedule to run daily. That works great, but if I decide to modify anything in the existing view, it seems like I have to delete everything and start over. Is there a way to modify a view? In the commcell job scheduler the edit is grayed out on the scheduled job I have created. It just is frustrating to have to start from scratch every time I want to add a server change anything

Hi,outlook add-in installed, the archived message still shows (Quick Look) and i can’t find options for add-in like (Preview , Download).i tried to remove and re-install but it seems the same issue, while there is another PC with the same setup and works fine.. Can someone please help? 

Hi folks when Im trying to backup share point online I get a fail to impersonate user error on the shared jobs directory: 760  1164  03/22 01:14:42 2598099 DistributedIDA::CMaster::InitializeEvEvent(361) - STARTING DistributedIDA5760  1164  03/22 01:14:42 2598099 DistributedIDA::CMaster::InitializeEvEvent(362) - -----------------------5760  1164  03/22 01:14:42 2598099 CvNetworkPool::initNetworkPool() - Creating the control thread5760  47c   03/22 01:14:42 2598099 thNetworkControllerThread() - Controller thread started5760  1164  03/22 01:14:42 2598099 Cvcl::init() - CVCL: Running in FIPS Mode5760  1164  03/22 01:14:43 2598099 CVSPLibNamespace::CVSPAppMgr::IsModernAuthEnabled() - Modern authentication is set.5760  1164  03/22 01:14:43 2598099 CVSPLibNamespace::CVSPAppMgr::GetOffice365TenantUrl() - Office 365 tenant url [https://herts365-admin.sharepoint.com]5760  1164  03/22 01:14:43 2598099 DistributedIDA::CMaster::registerWit

Hi Folks Im having an issue, with sharepoint backups, I keep getting the error Failed to impersonate with user: CommvaultSP when it tries to access the shared job directory.I’ve checked all the permissions as they should be and that account has full control over that directory Commvault version 11.36.46Any pointers in the correct direction would be welcomed! 

Hi,The link on our doc could do with a little more explanation as I've been asked this questions many times now :https://documentation.commvault.com/11.38/expert/resiliency_on_hyperscale_x.html is the below still correct? : HSX Cluster with EC 4:2 erasure coding (3 nodes or 6 nodes for example) can tolerate a total of 2 disk failures across the cluster or a single node ...One would assume a 6 node or more cluster could survive more than 2 disks in total going offline? Shut down / restarting: Erasure Code Block Size (Nodes / Block)

Hello, one of my customers is running CV 11.32.89 and .Net 8.0.406. Their Security Team discovered vulnerability in the current .Net version and advised to update to .NET_9.0_SDK_(v9.0.200)_x64. However, in the Commvault KB I see, that manual DotNet updates to another major version (e.g. 8->9) are generally not allowed:Manual Upgrade of .NET Core RuntimeCould you please advise how the customer can proceed to handle the vulnerability?Best regards, Aleksandra 

We are preparing to implement a new Commvault environment and the tenants will be responsible for installing the client to their systems. As such, we would like an alert when a new client has been registered so we can associate it to the appropriate groups/plans/storage policy etc. So far as I can tell, such a thing does not exist. I would love input on how to best go about this. Thank you.

Hi Team,Some question on salesforce data protection through Commvault  How does the CV licensing model apply to Salesforce? Which Salesforce entity serves as the basis for CV licenses? Does CV support both capacity-based and agent-based licensing models for Salesforce protection? Is it necessary to use Commvault Cloud/Metallic SaaS, or can an in-house Commvault deployment on a physical server or VM also be used for Salesforce protection?