Commvault Cloud Topics

Hi everyone,One of our customers have recently upgraded their licenses to suscription model. All clear till that point. The thing is that also the are changing all the Commcell infraestructure (Commserve VM, MediaAgents and DiskLibraries). And due to this Commvault was installed on 2009 we have decided to perform a completely fresh install of the Backup environment using the new hardware and the existing licenses.We are not planning to migrate backup JOBs, old (current) Commcell will be just used for restore purposes of historical data, we will keep the VM a physical MA and a Tape Robot on old environment to perfom those historical restore.The question is: Can we use the same CCID & and license file on the new environment. In case not do you know what’s the proccedure to perform this change so we can move the suscription license to the new environment and let the old one (current) whitout licenses&support.I have checked the following KB of the documentation but none of the expl

i have an on prem nutanix file share , which is having primary backup copy to on prem disk library  i have a cloud library configured in the commvault ,i would like to configure replication for this to azure , in azure i have a windows server ready, we are taking source backup to on premise, i dont want to do the replication from primary copy (disk lib) . instead replication should happen from cloud library i created a aux copy under storagepolicy and associated only this source , and while creating replication group  i selected this cloudcopy, is this the right approach, now to the primary schedule is every2 hour and daily synthetic full , and aux copy job is always running , and i dont see a replication happening , does aux copy need to finish comptly for the rplication ? 

Hello Community,After upgrading from version 11.32.81 to 11.32.89, the WebConsole is no longer accessible. I see the following error messages in the log:  1 03/13 11:05:11     WARN  ServerBroker:?:? - Invalid response returned: 500  1 03/13 11:05:11     ERROR DefaultHandler:?:? - Web Service error: web service returned an unexpected response commvault.web.core.net.ServerException: INTERNAL_SERVER_ERROR1 03/13 10:49:33     ERROR LogbackConfigBase:?:? - Error while reading properties from global params (no similar errors will be logged unless the issue recurs after a successful read) commvault.web.core.net.ServerException: INTERNAL_SERVER_ERRORWrapped by: java.lang.Exception: Failed to retrieve global configuration properties using global params API Does anyone have an idea what the problem could be?  

Good day allI have a customer who wants an VM LUN to be snapped every 4 hours and kept on the storage array for 8 days.We have disabled the Backup Copy option as we don’t want a copy going to the Maglib.What we’ve picked up is that the snapshots don’t clear off the storage array after 8 days as they are waiting for a the backup copy job to run.We do take 1 nightly snapshot and back it up to the Maglib, but that’s using a different plan. Is there a way Commvault can expire those snapshots on the 8 day plan without a backup copy being run?Thanks,Mauro

I have a storage pool with 5 tapes to make daily backups "Pool Daily"I have configured two subclients to make backups to this storage pool daily at the same time, primary backup, but each subclient is using a different tape, that is, two tapes per backup.How can I make them use the same backup tape? Commvault:11.36 

 I created three subcient in file system and created schedule policies. But backup job is not running as per their schedule policies. job history is not found there of all backup jobs.I have attached some images. Please check this and tell solving process. 

FR 11.32 A FREL.ova needs to be deployed via CommandCenter. documentation:Configuring Deployment of the VMware Image in an Offline CommCell Environment Save the Access Node and MediaAgent (FREL) OVA file directly on your primary access node as defined on the Hypervisor client within its configuration tab.Does a possibility exist e.g. a key that I can deploy from another access node than the primary?I know the several other methods to deploy and we cuurently try to change the primary access node but this is not the goal.Thanks in advanceJoerg

Hi Folks, we are getting scheduled reports fail I have looked around the forums and tried a few things but here is the last few lines of the ScheduleReport.log 14384 954   03/14 13:57:10 2568903 genReportsWebSchedule::generateReport() - Failed to get web console url for unsubscribe link14384 954   03/14 13:57:10 2568903 genReportsWebSchedule::generateReport() - Failed to generate report using any web console.14384 954   03/14 13:57:10 2568903 EvReportMgr::GenerateReportNonSecurity() - Failed to generate report for report type=[8012] task ID=[2568903].14384 954   03/14 13:57:10 2568903 EvReportMgr::disposeReport() - Nate Test Report : Report Failed14384 954   03/14 13:57:10 2568903 genReportBase::getWebConsoleUrl() - Could not find proper webconsole URL []14384 954   03/14 13:57:10 2568903 GetWebConsoleURLList() - There is no WebConsole available to proceed further14384 954   03/14 13:57:10 2568903 GetWebConsoleURLList() - There is no WebConsole available to proceed further

Hi folks we have Nutanix AHV here and we get a weird thing when Commvault tries to backup a VM with VTPM enabled it can’t find the VM“Please verify that the virtual machine still exists and that the host is in the connected state. If the virtual machine does not exist remove it from the subclient. If the virtual machine does exist reselect the virtual machine and re-add it to the subclient content.”The solution here:Works however Im just wondering if this is a bug with commvault or nutanix? who would I raise this to?We dont have that many Windows 11 VMs running so its more of a Can live with it

Hi, Is it possible/supported to configure Multiple Commserve setup one for Standby in same datacenter and another for DR in another Datacenter?If yes, please share the Books OnLine link for procedure.

I’ve been reading up on WORM but don’t think it’s the solution we’re looking for as I believe it is applied at the storage level. I would like to lock a single database full backup and the week’s incremental backups from being aged off or accidentally deleted. 

Try to use workflow to create multiple subclients (around 10) backup task. Once previous job completed, the next hob will kick in automatically. However also would like to get each job status such as completed, failed etc. Is there a way to achieve that?Also is there any workflow example with some explanation. It is so hard to get workflow detail examples online. Thanks,North

Wonder if one subcilent can use different tape media, for example, mixing LTO8 and LTO9 on one subclient. Thanks,S.

Hi, is there a reason we are unable to remove default exclusions within a laptop plan? v11.38Any additional setting to change that?Thank you.greyed out exclusions... 

Hi,I have noticed aux copies and such taking longer and longer since either moving to 11.32 or 11.36, can’t tell when exactly this started. But now I see loads of decrypt processes running on the MA’s and TTBOMK we’ve not changed copy settings or anything to say “re-encrypt” data, yet that’s what appears to have happened during the leap from 11.28  to .32 and then .36. I hadn’t spent much time thinking of this until recently and now it’s clear the MA’s are spending loads of cycles apparently re-encrypting stuff during aux copies.Does anyone know if some fundamental change was made if you had encryption enabled but same strength that would cause so much extra processing to need to be done?Could it be due to different block sizes on the data paths between the global copy settings?thanks!

Hi,I know that at Command Center > Protect > Virtualization > VM we can get “Oldest recovery point” for that specific VM.I need a report with all VMs with “Oldest recovery point”. Any ideas?I know that “Latest recovery point” is easy and already available at some predefined reports.ThanksHC

Hi Team,Please I need help with the following question.Currently in our Commvault environment, we backup VMs and databases hosted on the Nutanix HCI platform. We have several clusters, prod cluster, database cluster, dev clutser and backup cluster, the backup cluster was configured as an object storage for the storage of our backup data. It has buckets configured for the different clusters being backed up. For each cluster, there is a primary and secondary library. We currently run daily incrementals, weekly fulls on Fridays, montly fulls and yearly fulls.We have aux copy job configured to copy data from the primary library to the secondary library. Extended retention was configured on both the primary and seconday library, for the primary(basic retention = 14days, 1 cycle, extended retention = weekly full for 30days, monthy full for 365days and yearly full for 1095days), while on the secondary (basic retention of 30days, extended retention = weekly full for 90days, monthly full for 73

Hello, I have a question.Is it possible to restore Teams/Sharepoint or oneDrive content from tape? I can't browse the tape in Java GUI and I can't select the precedent in the command center. Is there any way to do a restore from tape?

Hi all,This question relates to v2 indexed VM backups. I’m running out of ideas and wondering what special reg keys might exist to somehow force the “auto” synth full schedules over more days than the rolling schedule based on retention). In this case we backup 3000+ VMs, most of which use a single plan but multiple VM groups/subclients to split them up by datastore. This used to work OK before moving to plans as each subclient would or could have its own schedule policy.My question is what do you guys recommend to split the synth fulls up ideally accross 7 (or 14) days given that is the retention? Basically becuase of how things were discovered, migrated, etc., there are days of the week where 1000 or more synth fulls run and many days where none run, so, that’s the issue trying to solve.I thought about derivative plans but I’d still need to futz with every one of them via console to undo the “auto” schedule and force particular days of the week.OR are some or many of you just running

I have restore user, using the webclient. And do not manage to find the oldest backupjob for a server. Have tried several servers and it is the same problem. The “General” part is not showing for the server. As an admin I can see this part an there is information of the oldest backup for the client there. So workaround would be to give all restore users the access rights to show the “general” part of the server information. But what right is this? Do not want all to users to be sett as administrators... We tried to go and show backup history, but this do not show all backups for the server either. Have searched this problem, and this might have something to do with change of index version. But stil. Oldest backup is from 2021, and all backups show up in the old comserv thick client. But in the webclient only backups as far back as 2023 is showing. I can manualy brows in the calendar and find the starting point, but you can not browse month by mont several years back, to find when first

The documentation appears to be contradictory.https://documentation.commvault.com/2024e/expert/rest_api_get_data_set.htmlGET /CustomReportsEngine/rest/reportsplusengine/datasets/<datasetID>/data Host: <host name>Accept: application/xmlAuthtoken: <authentication token>When I attempt to use a bearer token, I get 401 not authenticated. 

Hi all, We’re on version 11.36.46 and I cannot get the syntax to work.I’ve downloaded the template and used the syntax from https://documentation.commvault.com/v11/expert/command_line_interface_configuration_postgresql_idataagent.html#creating-a-multinode-cluster-instance but I get:execute: Error 0x911: Failed to process request due to invalid entity information.Invalid clientId for clientName[CLUSTERNAME].Invalid instanceId for instanceName[INSTANCENAME] The new name is unique and has never been used. Has anyone gotten this to work as yet?

Dear Support Team,We are planning to upgrade our Commvault environment from the current version 11 SP16 (HPK38) to the latest available version (11.38). Please confirm the following points:Upgrade Path:Is there a mandatory intermediate step(s) through version(s) 11.28 (2022E) or/and 11.32?Are there any additional constraints in our configuration? SQL Server RequirementsWe currently use SQL Server 2014 Service Pack 2 (SP2). Is an SQL upgrade required before proceeding? Planned DowntimeWhat is the estimated downtime for each upgrade phase?Are there recommended time windows for specific components (CommServe, Media Agents, clients)?Are there any additional validation steps required?Thank you in advance for your support in planning this critical process.Best regards!

Hello,We have some jobs that are old and should have been pruned but isn’t. Thay are in the state of “Reconcile_Backup_Pending. I see the explanation below, but what I don’t know is how the syncronization is done and when it’s happening.We are hesitant to delete the jobs manually, though no jobs seems to be dependent of them.Can someone explain to me.Thank you.Henke   

Good morning folks,There is a possibility to perform restores from MongoDB Cluster to a standalone server which is a single node replica set.On the other hand we wanted to know if the option to restore MongoDB ‘Restores files only’ does not appear from CommandCenter and if from the Java console. Thank you,Regards.