Commvault Cloud Topics

We are getting ready to do our Yearly DR test.  Our current version is 11.28.122.  I have the option to download the full Commvault Platform Release 2022E - Commvault Media kit or Commvault Platform Release 2022E - Commvault Media kit (11SP28CU48). I am guessing the CU48 just has more of the updates that have been released.  The problem is I am not sure how high it goes.  I don’t know if I should just go with the full base model and let it update itself or go with CU.  Since the installs take so long I don't want to waste time.  Thoughts?

Hi all, hopefully someone can help with this.We’re long time users of Commvault and very familiar with storage policies, schedule policies and the like. We’ve recently migrated our VMware estate to a new vCenter and have taken the opportunity to also migrate to using Plans at the same time. I’ve got a number of plans based on the times I want the backups to happen and the storage it’s going to (our retention is the same on all of them). So this has meant that I now have a large number of storage policies and I feel like the Aux copies are not really running efficiently because there’s so many of them (they are all trying to use the same resources, lots of errors about being unable to set up the copy pipeline that I wasn’t getting before). Backup hardware hasn’t changed whatsoever and the primary copies are working fine so I don’t feel this is to do with the new equipment as the issues are all contained within the existing setup (MAs, storage). Previously we had 2 storage policies cover

I have two nodes with Shared Disk Library with SAN mouth path (OCFS2), I would like to know if my ddb's are correct, because each node has its own ddb(2TB)(local), if MA1 fails, how does MA2 work, if ddb MA1 is down.So would it be right for the ddb's to be shared between nodes?

Hello dears,I have implemented passkey from the command center as administrator, is there any way to allow end user to restore their data without requiring the passkey? this scenario will be exception for top management users or should i as admin share the kay with them?

HiI would like to execute a secondary copy from a S3 bucket to another secondary copy S3 bucket. I created and configured buckets and its working. But the issue is the mediaagent is in our local infraestructure and data travels a lot instead of going to bucket to bucket directly is any way to configure this ease or i need to put a MA in our AWS infraestructure instead of locally? Thanks!!Joan Mas

We are experiencing issues with our HyperScale cluster. Backups seem to be working, but we are getting the following error message during backup:Description: [Media write operation failure] [Dedupe disk media] [The request could not be performed because of an I/O device error.]Source: SRV1092b, Process: cvdAt first it seems to be disk space in hyperscale, but I would like to know if there is any documentation talking about the limit space required to operate hyperscale.

Hi all,we need to extract some useful information from our commserve: we would like to know the total number of files (or jobs if number of files is not available) that have a retention greater or equal to 6 months and are stored in our libraries.Is there an SQL query or a report that can give us this information ? I don’t want to perform several queries on all the different storage policies that we have, I just need the numbers (if available).Any suggestion is appreciated,RegardsGianluca

Hello community, We have a request for backup some Azure App Services (Web App) in Azure (PaaS).From supported-technologies table, I cant find them:https://www.commvault.com/supported-technologies#So, are they supported in Commvault?Please for your feedback.Best regards,Nikos

Hey all - We have a number of Windows Hyper-V VMs we were backing up as a standard VM (when advanced VM licenses still existed).  Now, my understanding is that there is no difference and essentially all are the advanced capability, with the requirement being that you would install an agent to get the more advanced level of backup.  I’ve tried to look this up but wasn’t sure I was using the right technology - what agent is it that I need to install, and how to I confirm once it is installed that it’s working correctly.Also, obviously this would be best for db backups and such, but if the availability is there for all VM’s is there a reason to not put the agent on all of them?

hi all, i created an archive set on a new client, content is on an azure file share, we want to delete the files after archive so selected this option on the subclient properties but the files are still there after the archive job runs. any ideas?

i am trying to do a running merger of two  vcenter clients in commvault.the issue is that both a live right now, and the move of vms/datacenters will take a lot of time (another team is doing that)the vcenters are called Vcenter1 (old) and Vcenter2 (new)my initial plan was to simply recreate all the backupsets from the old vcenter including all the filters, settings etc. on the new vcenter, that way backup would catch newly moved entities “automatic”  but that does not seem to be possible since we filter the content of each backupsets/subclient by the “datacenter” attribute,  which requires that the new datacenter is browseable from the new vcenter. (which it wont be until migration starts for that particular datacenter. so i am struggling to find a way to stay ahead of the curve.is there any way to clone contents (backupsets/subclients of vcenter1 “1:1” into vcenter2 ?except for naming, the configuration of both follow the same pattern.i have been looking into the “clone_subclient_tem

Hi,we are currently restoring a few mailboxes from our users. Most of Messages are getting restored and is working fine, but we get a few failed/skipped Messages.The normal Report in the Commcell Console doesn’t list them either, (if we select “Failed Items”) and in the Command Center Report we couldn’t find any option as well.Is there any special Report that will give us more details? Even the CVMailRestore.log doesn’t tell us, that these failed/skipped messages are? kind regardsJoerg

We are planning to change retention to one of the active plan. Currently "Backed up version retention" is set to infinite. We would like to change it to 365 days. Will it have any impact on running backup jobs ?

Hi,We disabled the secondary copy but few jobs are showing in “To Be Copied” and “Partially Copied” status in secondary copy but we planning to erase the data in secondary.My Question is: If I erase the data in secondary dependent copies will be going to erase in primary copy or only data will erase in secondary copy itself? 

Hi all,I am trying to do an Application aware backup of a virtual machine with MS SQL but I can’t.  Application aware backup is skipped, but VM backup completed successfully.Any idea? Thanks!Matias

Hi All,Is it possible to configure different subclients from the same physical client and assign these subclients to different tenant (company)? If so, what configuration should be set up?Thank you!Regards,Luc

Hello,We have a PG instance that failed to backup for a day due to an issue with our archive script.  We fixed the script, and CV ran and immediately picked up all the logs.However, in the GUI, it’s still showing a gap in recovery; from the time the archiver originally failed, until the time it picked them up.I haven’t been able to test a restore to a time during the gap yet (I hope to today), but I was able to click a missing recovery point and the API scripts accepts the time I chose.Is this a bug in the GUI or something else?Thanks!

Hi,We are looking at improving/automating our VM decommission process.At present, we have a dedicated VSA backup and Storage Policy that writes direct to tape media with 7 years retention on the backup copy.  This backup subclient runs on the weekend and targets a dedicated vCenter Resource Pool that is only for VMs scheduled to be decommissioned. As part of the decommission process, admins will move any VM that is to be retired into the Resource Pool and power it off ahead of the weekend backup to tape.We are now wondering if it is possible to also have this same backup job then delete the backed-up VM(s) from the vCenter/datastore so that an admin doesn’t have to manually do this the following Monday?Obviously, robustness and safety are paramount here, but just curious if anyone has achieved this and if so, how?Regards,Michael​​​​​​

Hi Community,Restore pending with error Failed to stop the Tenant database [P01} please stio database manually and resume job. but when stop the database and resume the job, Job still pending Thanks

Just creating and testing The Virtual LabEverything works fine except deploying the OVA to have a proxy runningThe OVA is not deploying and when I make it an OVF the same problemSo the question is : I can see it is a CENTOS server, is there runinng the rdp gateway solution on itThen I can build my own proxy and have access to the restored server from an external network has anyone some details over this OVA template, about how to deploy it OR how this proxy is build, so I can build it my selfThanks and Regards Gerard

Hi,Is it safe to run space reclamation with clean orphan data option checked when using cloud library and s3 buckets shared by multiple pools/DDB’s from different grids? Or will it clean the data from the other pools as there are no references to that data in the DDB being cleaned?Thanks

Hi Team,We have configured Oracle backup in Metallic cloud, there are two sub clients, one is default and another one archive log sub client.Currently the log backup is running every 10mins but not able to see the schedule configuration. Please advise how to check the schedule option in  metallic.   

We configured default software encryption settings at global level, how can I check my data is encrypted or not & which algorithm & key length it is using? Which is the  recommended algorithm from Commvault? 

I’ve encountered an interesting issue and I’m hoping someone might have a creative solution.A customer of mine is using Redgate software to clone SQL databases. These cloned databases are mounted as virtual disks on the server, appearing as disks in Windows Disk Manager, but not as VM disks.When performing file system and application-consistent snapshots, they fail on the SQL writer due to the virtual disks created by the SQL clones. The same issue occurs when attempting to quiesce the filesystem from VMware.This could potentially be resolved by using the database agent and running crash-consistent snapshots, but I’d prefer to continue running only VM backups of this server, if possible.Is there a way to exclude these cloned databases from the VSS snapshot, either on the Commvault, SQL, or VMware side, since these databases don’t need to be backed up?Any suggestions?

Hello,SUSE is supported on x86, x64, PowerPC platforms but not on IBM mainframe.Is there a workaround to backup/restore SUSE partitioned on z/OS mainframe? even with less functionalityThanks,Panos