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Q&A. Technical expertise. Configuration tips. And more!

8078 Topics
A
Byte
AjalByte
asked in Self-Hosted Q&A
can someone help me if we can get the destination ip address to Metallic Recovery Reserve for Commvault, EMEA, Azure Cool Tier

we have bandwidth issues so we are trying to get another link for Metallic Recovery Reserve for Commvault, EMEA, Azure Cool Tier traffic , trying to find the destination address for the traffic for the region Metallic Recovery Reserve for Commvault, EMEA, Azure Cool Tier

1
C
Vaulter
10 months ago
L
Byte
lborekByte
asked in Self-Hosted Q&A
commserve hardware refresh using workflow experience

Hello,Could anyone share their experience with using commserve hardware refresh?https://documentation.commvault.com/2022e/expert/4760_commserve_hardware_refresh_workflow.htmlIs this workflow using LiveSync to perform migration? What level of privileges “domain user” needs to have to rename/add new server to the domain? Should it be domain admin? And also regarding the user for Media Agent, the documentation mentions commandDRRestore.exeto restart the workflow if it fails, does that mean that Media Agent has to be on Windows server? Considering Media Agent chosen in the form is on Linux server, if Linux Media Agent can be used at all, can regular user with sudo access be provided or does it have to be root?How to deal with ProductionCS SQL SA user Password? I don’t think it is known unless default password is used for MSSQL installation.Thanks in advance for your responses!

1
L
Vaulter
10 months ago
C
Bit
commdmBit
asked in Self-Hosted Q&A
Duplicate client object after crash of server client

Client server have been crashed recently, then restored from commvault vm backup.  But after, I have duplicated of the server object:  The one with “OLD” is the old client entry with all the previous backups.  The other with the “?” is the new client entry that contains new backups.  How can I link the new one to my server?  I tried to reinstall client on server but it has recreate a third entry !  Because I want to have the “File System” entry on my new object to allow me to restore individual files in the futur. thank you for your help. 

2
C
Bit
10 months ago
Nikos.Kyrm
Byte
Nikos.KyrmByte
asked in Self-Hosted Q&A
SharePoint online site - native backup files restore

Hello community,During a SharePoint online restore, you have an option to restore a site or a library as SharePoint native backup files. Does anyone has a guide or the required steps in order to restore back (the native backup) into SharePoint online?Thank you in advance,Nikos

1
S
Vaulter
10 months ago
A
Byte
AmitjByte
asked in Storage and Deduplication
Tape Library Expansion.

Hello Team,Currently we are using LTO 7 HPE msl6480 tape library with 4 drives. Now we are planning to add expansion module with  LTO 9 drives. We will keep 2 LTO 7 drives for any restoration request and for Aux copy we will be using New LTO 9 drives. What changes I will have to make from commvault console end in order to meet my requirement.Note:- Our Primary copy goes to Disk Library and then to Tape(Aux copy).

4
A
Byte
10 months ago
A
Byte
alligatorByte
asked in Self-Hosted Q&A
Where can we find the list of all qoperation script names , especially qscript for updating the AD agent properties for a client

I’m specifically looking for qoperation scriptname to update the AD agent properties of a particular clientI found just this  https://documentation.commvault.com/2023e/expert/14504_command_line_interface_configuration_active_directory_idataagent.htmlqoperation execute -af <template XML file> -<parameter name> <value>  

4
A
Byte
10 months ago
A
Byte
alligatorByte
asked in Developer Tools, Integration and Automation
What are some options i can use with the qscript for GetAllRunningJobs

Hi  https://documentation.commvault.com/2023e/expert/GetAllRunningJobs.htmlI want to filter the output for the qscript to get all running jobs. DescriptionGet the list of running jobs (backup, admin, restore) on the clientsUsageqoperation execscript -sn GetAllRunningJobsscript_name :GetAllRunningJobs The document doesn’t have much details to it. by OperationType - backup/ restoreby Client - which has %prd% or by ClientName - ‘abc001’ Is there a way to achieve this?where can i get the list of valid options / filters that we can use with qscript. ?

5
S
Vaulter
10 months ago
D
Bit
dgzagm4q4cvBit
asked in Virtualization and Containers
How to set VM filters via CLI for Backupset or Subclient

Hello All.  We have 4700 VMs with a couple dozen backups sets where I need to exclude VMs that don't require a backup.  e.g. AD, DNS, VDI, etc.  I know I can manually open each backupset and create a VM Filter, but I'm thinking there's a better way.It would be great to have a "global filter" for VMs similar to WinFS and LinuxFS clients.Is there a way to utilize PowerShell or CV CLI?Or is there some other way I’m not thinking and I’m making this harder than it needs to be?Thanks!DanPS after typing this I'm thinking I should have less backupsets…  but still interested in your thoughts.  :)

3
J
Byte
10 months ago
B
Bit
BillKBit
asked in Self-Hosted Q&A
Air Gap Solution (On-premise)

Hello,We currently have our primary copies stored on Hyperscale-X with secondary AUX copies residing at our opposing datacenter consisting of a traditional Windows MA attached to Nexsan storage.  We have a requirement to implement some sort of air gap solution.  I know it’s not fool-proof, but at the moment I’m considering a tertiary copy to move the data from either Hyperscale-X (local) or from the AUX copy to another MA/Storage located on a locked down network with a firewall in between.  The concern however is the length of time that we’d need to leave ports opened to create that air gap copy.  We could be talking dozens of TBs that would need to be copied and if we need to leave the ports opened for several hours, that’s going to increase our exposure.  Can anyone speak to how they’re maintaining an on-premise air gap solution and provide me with any suggestions?   I was thinking if we could somehow move that data to the air gap location via some sort of native hardware solution wi

7
Satya Narayan Mohanty
Vaulter
10 months ago
P
Commvault Certified Expert
PawelCommvault Certified Expert
asked in Self-Hosted Q&A
client v10 not backuped after upgrade CommServe to v11SP28

We have client with oldes oracle db and we must use agent v10, but after upgrade commserve and media agent to 11.28 backups stop working, error sugest that this is problem with network but it’s not true.

1
P
Vaulter
10 months ago
B
Byte
Bjorn MByte
asked in Developer Tools, Integration and Automation
DR Backup Post Process unable to run Powershell script ?

Hi!We’re currently running a .bat script to do some simple copying of files to another destination, and we’re in the process of updating this to a powershell script, that basicly does the same, but does some additional checks and such first. I’ve verified that i can run the script manually with when i’m logged in as the user specified in the “run as user”  But when i run a disaster recovery backup, i get the followig error:  Error Code: [7:78] Description: Unable to run [C:\Path_to_Script\Name-of-script.ps1] on the client. Internal Error [150995005] in CVSession while communicating with remote host [Remote system [FQDN of Commcell server]. Remote execute request returned error: [].]. [] Source: commcellserver, Process: startPrePostCmd  Anyone know what could be the issue here ? As far as i can see/understand, there should not be any “Remote System” ?

3
M
Bit
10 months ago
I
Byte
IggyByte
asked in Storage and Deduplication
DDB High Q&I Time with high Number of Pending Delete Records

Hi,I have a DDB that has high Q&I times. This is hosted on a an AWS EC2 instance with the disk type being “gp3” with 300 IOPS.Below is the Databases section. The Files portion of the DDB is not reporting the same issue. My concerns also includes the very high Pending Delete Records in it.  I can see that the Data Aging jobs do run as the Prunable Records does go down to zero.I attempted a manual space reclamation on this AWS S3 library that completes with errors.When looking through the logs it appears that the Media Agent does not have the required access on the bucket but the access does seem in place when using the Cloud Test too. Error on server.  Could this be contributing to the high Q&I values?Any ideas that could assist with this resolving this? Thanks.Ignes 

4
Arunkumar P
Vaulter
10 months ago
N
Byte
NK_VLKByte
asked in Self-Hosted Q&A
1x VSA/MA in one region for all subscriptions

Hello,I missed the information about the installation/configuration. (or I'm looking wrong)I understand only (based on the documentation) that every region must have 1 VSA.Is it possible to have 1 VSA (or 1 VSA/MA) for all subscriptions in one region? If yes, how do you build that within Azure? If no, then every subscription needs own VSA/MA? If no (from question 1), how do you arrange communication between VSA in different subscription? Is that with virtual network peering? Or should we look at hub spoke model (Azure)?

3
V
Vaulter
10 months ago
V
Bit
VolkerJBit
asked in Self-Hosted Q&A
NetApp Intellisnap and Microsoft SQL Always On Cluster

Hi Experts,is there somewhere a best practicse guide for “How to backup MS SQL Always On Cluster with Intellisnap” ?Is this supportet from CommVault?Should we do only a snaps from the replica?Thank you in advanced.Best,Volker 

8
S
Byte
10 months ago
I
Byte
IggyByte
asked in Self-Hosted Q&A
Storage Accelerator Implemented & Monitoring

Hi All,I have deployed Storage Accelerator on a Linux host but it does not seem to be working as the cloud team states that data transfer is still occurring cross-account.My setup is as follow:Client - Account 1S3 Bucket Account 1Media Agent (DDB) - Account 2The Storage Pool is created with DDB enabled on the Media Agent in Account 2. The idea is to have the client writing to the S3 bucket in the same account.The Media Agent can access the bucket across the account as backups are completing. I tested uploading a file from the client to the S3 bucket by using "aws cli s3 upload" command which completed successfully.I also added the ARN credential on the cloud library for Storage Accelerator. Is the format of this correct?arn:aws:iam::123456789012:role/customer-mc-ec2-instance-profile-s3 In what log can I see the success or failure of Storage Accelerator usage?I have reviewed the below posts but did not really find anything specific.https://community.commvault.com/storage-and-deduplicati

9
Onno van den Berg
Commvault Certified Expert
10 months ago
L
Byte
Lukasz AByte
asked in Virtualization and Containers
VM index restore

Hi, the customer has two locations. A and B. On both we have separate media agents with library attached. Media agents between locations don’t have any communication and we can’t change it.He was doing VSA VM1 backup on location A. They have migrated VM1 to location B and started backup. Full backup is working fine but during incremental we have problem with restoring indexes. During incremental backup the job tries to restore index from location A to the index cache on media agent B. As there is no communication between them we’ve got an error and the job failed. What can we do about it? Can we somehow recreate index on media agent B? Regards,Lukas 

11
Rajiv
Vaulter
10 months ago
Juergen
Byte
JuergenByte
asked in Self-Hosted Q&A
1-touch recovery and virtualize me Linux

Hello,Do we know when Commvault will support 1-touch recovery for new RedHat versions like 8.7 ?For virtualize me very long time is no support for newer Linux releases likethis: Red Hat Enterprise Linux/CentOS 8.0 with glibc 2.28.x: Virtualize Me is not supported Is there a roud map for this, last year I heard it will be come in 2023E ?regards Juergen

19
S
Vaulter
10 months ago
Robert Horowski
Commvault Certified Expert
Robert HorowskiCommvault Certified Expert
asked in Self-Hosted Q&A
License Server and Primary Commserve in MultiCommcell Environment

Hi, I want to setup a License Serverhttps://documentation.commvault.com/2023e/expert/120409_licensing_server.htmland Primary Commservehttps://documentation.commvault.com/v11/essential/149377_multi_commcell_environments.htmlin new customer environment. I would like to have both on one Commserve machine but I am not sure if these 2 roles can be shared on one Commserve Computer.Do I need to create separate Commserve as license server and another one for Primary Commcell or is it a supported configuration to have both on one Commserve? Thanks,

4
Robert Horowski
Commvault Certified Expert
10 months ago
S
Saadhom
asked in Self-Hosted Q&A
How do I locate the answer file location for UNIX/Linux Custom Package?

Hello,I am going to install UNIX/LINUX custom package with answer file and I am trying to follow the below link but I can’t find the default.xml file location in the custom package I had created and there’s no illustration for that. If anyone did it before I will be grateful for his/her help?https://documentation.commvault.com/2022e/expert/57498_customizing_answer_file_of_unix_linux_and_macintosh_custom_package.html

2
S
Vaulter
10 months ago
E
Byte
Eduardo BragaByte
asked in Self-Hosted Q&A
CommServe Recovery Using Disaster Recovery (DR) Backups

CommServe Recovery Using Disaster Recovery (DR) Backups (NOT FAILOVER) 11.28.72OBS: I would like to test the DR Backup and run the procedure at least once a year.  I'm following the instructions here to test the DR backup in case of commserve disaster recovery.In the event of a disaster, when the production CommServe host becomes unusable or inaccessible, or if the CommServe host is moved to a new hardware, the latest Disaster Recovery (DR) backups can be used to rebuild the CommServe host. At step 4, we should use the CommServe Recovery Assistant Tool to restore the most recent Disaster Recovery (DR) backup from the production CommServe database to a standby or new CommServe host to resume the CommCell operations. For more information on recovering the CommServe database, see Recovering the CommServe Database Using the Recovery Assistant Tool. At step 2 from Recovering the CommServe Database Using the Recovery Assistant Tool for Windows page (here) we got the following instruction:  “

2
J
Vaulter
10 months ago
J
Bit
Johnny SimpsonBit
asked in Self-Hosted Q&A
CommCell Syslog Configuration

I am trying to configure my CommCell to forward logs to a syslog server, but I cannot find where to enter the syslog server details. I am unable to follow the procedure in the documentation, as it starts by referring to a ‘Navigation Pane’ that does not exist anywhere in my version 11.28.63 console, nor does any other button, icon, or link that leads to a menu named ‘Manage’.  The Control Panel does have a ‘System’ icon in the ‘CommCell’ section, however, the resulting menu does not have a ‘Syslog server’ tile. There do not appear to be any reference images of the console interface available anywhere, so I am at a loss to figure out how to proceed. 

3
MFasulo
Vaulter
10 months ago
christopherlecky
Byte
christopherleckyByte
asked in Self-Hosted Q&A
With the push for Command Center only operations is there a guide for command center performance optimization?

My command center is decent, but often I have to wait while the Command Center populates. I would assume that this sluggishness is a combination of web-server performance and sql performance.Are there tips and tricks out there to make this thing fly?   

3
MFasulo
Vaulter
10 months ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
Where are my the copies of my OneDrive backups stored?

Earlier this year I switched my OneDrive backups from V1 to V2 backups and it was a problematic exercise that took several months and several support tickets to get working.  I’m trying to confirm our retention and storage for the auditors and an having some difficulty.  When I sign on to the Command Center, I see that OneDrive backups use the OneDrive BU V2 plan (Command Center > Protect > Office365 > OneDrive for Business > OneDrive_V2 > Content).  Clicking the OneDrive BU V2 link, I see the retention is set to 3 years (1095 days) but that it doesn’t specify the backup copies.  Plans > OneDrive BU V2 > 3 year retentionIf I go into Protect > Office365 > OneDrive for Business > OneDrive_V2 > Configuration, in the Infrastructure settings section I see Server Plan is O365_Plan.  Office 365 > IneDrive_V2 > Server plan = O365_Plan If I click on the O365_Plan link, I see that there are three copies of the backups although one is a Snapshot primary copy

1
DGarra
Vaulter
10 months ago
B
Byte
BoyiByte
asked in Self-Hosted Q&A
New extended retention rule not applying to existing backup jobs

We introduced a new storage library in our Commcell and I am trying to copy some backup jobs over to the new library by creating a new Copy in storage policy. Initially I disabled the Data Aging option in the retention tab of the new copy. The goal was to stop the data aging from this new copy so I can compare job numbers in this new copy with job numbers in the old copy to ensure that all backup jobs have been copied over. Now when I enable the data aging and set extended retention rules, it doesn't look like it is being applied to existing backup jobs that have been copied to this new copy. Does anyone know how I can set the extended retention rules to existing jobs?

2
C
Vaulter
10 months ago
C
Carl Brault
asked in HyperScale X Q&A
Change the HyperScale X network config to add management network.

Hello there, I have a customer for which we deployed HyperScale X clusters (11.32) for which we used the CommServe Registration network along the storage network. But now, they want to separate backups on a dedicated network. So now I’d like to add that management network, but I can’t find a documentation page on how to achieve it. I think this was accomplished in some config files on the nodes, but can’t remember which and how.Anyone has a hint on how to achieve this?Many thanks in advance.

3
S
Vaulter
10 months ago

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