Commvault Cloud Topics

Hello,we back up PostgreSQL 15 databases as FSBasedBackupSet. The databases run on Linux RHEL9 VMs. Commvault copies the PGDATA directory as a file system after calling the pg_backup_start and performing a database quiescing. The backup runs online, which means that applications that could update the data, are running in parallel. If the database is large, the backup may end with "Completed with one or more errors". The reason for this is: Some files that the job scanned and collected in its CVFfiles are deleted. So we get something like this:ClBackupFile::OpenFilesForBackup(7273) - Could not specify path '/data/postgres/db/as15/tabWe then started setting some paths in the additional sPGDirIgnoreList Parameter to exclude deleted files. This resulted in a backup job with return code 0 instead of "Completed with one or more errors".But then some of the missing files seemed to be part of

Hi All,- first storage policy daily Incremental and every firday Synthetic Full (Run Incremental Backup > Before Synthetic Full) keep 7 days 1 cycle- first disk daily Inc and Synthetic Full go to auxiliary copy of second disk keep 7 days 1 cycle- Synthetic Full setup use full media pool and incremental backup setup use daily media pool - second disk daily Inc auxiliary copy of daily tape media keep 28 days 4 cycle- second disk weekly Full auxiliary copy of weekly full tape media keep 28 days 4 cycle- every week change all tape media- Synthetic Full backup start 16 Aug 2024, check tape retain 12 Sep- incremental backup start 17 Aug 2024, check tape retain 13 SepQ1. when will the full backup start 16 Aug 2024 and incremental start 17 Aug 2024 tape media allow overwrite?Q2. we check commvault training material and it will age when finished 5 cycle (if setup 4 cycle), is full tape media allow overwrite on 13

Hi All,- primary site one MA with disk library DL1 (one mount path) - DR site one MA with disk library DL2 (one mount path) - DR site MA SAS direct connect to tape library- subclient_A with 20VMs and subclient_B 30VMs use same storage policy Primary backup to disk library DL1 daily 7PM- aux copy from Primary backup to Second backup disk library DL2- aux copy from Second backup to tape Q1. since the tape backup from single source DR site MA, the multiplexing factor default 5, may we know the actual factor is 1 when backup to tape? Q2. any benefit if change multiplexing factor from 5 to 10?Best regards 

I am looking for an API call to do an advanced readiness check. Specifically I want to select the options for the readiness check.

Hello,I am trying to remove a client from subclient (PowerShell), and it works in most of cases, however I came across with a strange case when automation just does not work, for no reason (the target client stays in the subclient)I tried to use both methods I know:Remove-CVVirtualMachine and qoperation executeboth with “error code: 0” on exit 😐Also, I would deeply appreciate if anyone share the info under witch module in “process manager > logging” commands execution log can be found

Hi All,I'm trying to do MSSQL backup. The database size is 450TB.Our disklibrary is HPE StoreOnce catalyst.Some time after running the job, the backup job fails to complete due to "Media Write Operation Failure-HP StoreOnce Media-Error writing to media".What is causing this problem?   

Hello,Can you please tell me if there are any limitations regarding putting multiple DDBs from multiple storage pools on a single NTFS volume, other than performance impact?Should each DDB engine of each storage pool be configured to use separate folder? Or single folder for all DDBs should be used on single media agent?Thank you!Br,Andrejs

Hi dears, I have some inquiries regarding index server and webconsoles hardware refresh. I have an index server consists of 1 node Need to migrate it to a new hardware with recent OS version and wi add another node for the redundancy. What is the best approach?  follow the hardware refresh proccess for the index server then add the newer node - or add another node to the index server then perform loadbalance task to move the index data to the other node then remove the old node?  - or add 2 new nodes to the index servers then remove the old node which will run an auto scale task and move the data to the new nodes?Q2. I have 2 webconsole  with tomcat ssl cert applied on the servers , need to migrate the webconsoles to a newer hardware with recent OS.What is the best and easiest approach to perform this activity? This is a production email archiving environment.

Hi all,My manager wants to know the backup files list for a specific backup jobId via RESTful API through automation.At first, I thought it could be done using POST /QCommand, but I found out that data browse XML files cannot be run using POST /QCommand. To browse data, we need to use the POST Browse API.So I went to the POST Browse API documentation

In “normal Commvault Operations”, Should I have tapes in my tape library that have “Last Write Time” set as a date (not empty), and on them a write session (or a few), but the data on the tape is 0 bytes and no associated storage policy?For all storage policies/tape copies (except a few) we have “infinite” retention set on the tapes.  For those that do not, retention is “years” (except the DR tape(s) .  We do not re-use tapes.I have several (like 40 tapes) with “Last Write Time” set to a few days (or weeks… a few are months)  ago, etc and all are0 bytes. Not all tapes in the system that are 0 Bytes have Last Write Time set.  Using ‘tape → view contents” shows “no data” (as expected). The tapes show they have been mounted (“Number of mounts > 0) and there sems to be a file marker or 2 on them.So: I’m wondering how to tell “what its writing to them” and why or if “this is normal” as part of some internal 1 time “tape validation/initialization” job or something…

Hello,In documentation (https://documentation.commvault.com/2023e/expert/configuring_worm_storage_lock_01.html) I see note: “Associating DDB backups and index backups to WORM copies is not recommended.”Could you please say why, and what are consequences if I will do so?Br,Andrejs

Good day!We have a requirement to route VMware backup over the dedicated VMkernel network on ESXI hosts. Unfortunately, the CommVault solution does not have a proper method to route VMware backup traffic over 902 (NFC) to HyperscaleX. If I’m correct the “Dedicated Interface Paring (DIP)” will not work for the VMware backup type.  Please let me know if there are some improvements made in the latest Version to manage VMware backup traffic using DIP.Below are the environment details, IP, and names being just dummy, curious to know if it will work if I use a host file entry to route traffic over a dedicated VMkernel network. Commserve:   IP and NameMGMT -→ 192.168.10.10 cs01.test.comBackup -→ 10.0.8.10HyperScaleX:  Network label, IP and Name. Three node HSX cluster. Bond1 has sub interfaces. Bond1.1 → CS-Reg → 192.168.10.11 HSX01.test.com, 192.168.10.12 HSX02.test.com, 192.168.10.1

HelloWe have a cluster with 1 primary and 3 secondary servers, dump backup works from everyone but log backups only work on the primary. What is the best practice for this situation?And if you can backup the logs only from the primary how will it work when the primary failovers?

Hello my dear Community!I have a question from a customer for which I honestly can’t answer. If a customer is using let’s say 10 TB of Air Gap Protect to protect all his VMs, and he decides to release the license on one of his VMs, and let’s say that that VM is consuming 1 out of the 10 TB, will releasing the license also reduce the AGP consumption? Or will it stay exactly the same? I know there is dedup and all, but lets say that this VM actually has 1 TB of unique blocks out of that 10 TB. Will it decrease the license usage but still keep the data for the retention?I would believe it’ll stay the same but I want to confirm. In Commvault Core, when you release a server that uses FET license, it does release that capacity back right away. I want to know if it does the same in Metallic.Thanks in advance.

Hi, after upgrading from CV 11.28.100 to 11.32.56, my customer noticed that the JAVA GUI is suddenly trying to connect to: ipm.commvault.com. From a security perspective, they would like to know: Why is it trying to connect to that host? What data is being sent? Can this be disabled somehow? Any suggestions?Thanks in advance!

Getting this error when trying to install with ExpressMedia v11.24 on Windows Server 2019. Not sure what to do about it. 

Is there a way to know the installation date of COMMSERVE?

Hi All,- Commserve active is physical server first instance Server1 and second instance Server1_HA in primary site with Media Agent backup primary data- Commserve standby first instance Server2  and second instance Server2_HA is VM DR site- Commserve Media Agent is physical server Server3 for aux copy primary backup to DR- subclient DDBBackup auto created in Server1 and Server3 and backupQ1. what is suggest for recover if HA node crash? backup whole windows node for recover or reinstall new windows and join HA cluster?Q2. if require backup Commserve active whole Windows system for restore, should backup Server1 > File System > defaultBackupSet > default or backup Server1_HA > File System > defaultBackupSet > default? Q3. if require backup Commserve active whole Windows system for restore, should also backup Server1_HA > SQL Server > Serve1\COMMCAULT > default database?Best regards

     Error Code: [18:183]Description: Failed with Oracle DB/RMAN error [RMAN-03002: failure of delete command at mm/dd/yyyy 14:35:15 RMAN-06091: no channel allocated for maintenance (of an appropriate type) ]Source: <client name>, Process: ClOraAgent Ora DBA gave the following lines to be added to script, but still it not helped allocate channel for maintenance type 'SBT_TAPE';allocate channel for maintenance type disk;Other instance archive log from other hosts are using same schedule where the scripts are placed in, they running fine. but this instance

Hello,I have configured Commvault to Protect AS400 and the progress of Backup is good it takes a few mins, but for restore operations it takes a time like 5 hours comparison to backup complete in 45 mins does anyone have some advice? 

Hi dears, i had old configuration of live sync but the engineer has deleted the CS DR, when i deployed new Standby node but during the live sync configuration i have found that old standby node still visible in livesync wizard and a wrong info is exsit regarding primary and passive nodes based on troubleshooting and search i have found that there ares the below scripts to remove and cleanup the failover instances but i cannot find/download the scripts. can someone assist by providing a link to download the below scripts?RemoveFailoverInstanceClientPropCleanupStaleFailoverAssoc thanks in advance.

Hi All,- primary VMs backup to primary site local disk library retention keep 7 days 1 cycle- second backup from primary backup to DR site local disk library retention keep 7 days 1 cycle- tape backup from source second backup and tape retention keep 28 days 4 cycle- tape backup from source second backup and tape retention keep 365 days 12 cycle- tape backup from source second backup and tape retention keep 1825 days 5 cycleQ1. any suggestion for Storage Policy CommServeDR retention keep if CommServeDR only backup to disk?Q2. any suggestion for Storage Policy CommServeDR retention keep if CommServeDR backup to disk and tape?Best regards

Hi All,- primary backup many VMs to primary site local disk library with synthetic Full and daily Inc policy schedule 7PM- second backup synchronous copy synthetic Full and Inc from primary backup to DR site local disk library - tape backup synchronous copy Inc from source second backup - tape backup selective copy weekly full from source second backup Refer aux copy schedule. By default, the Continuous option is selected and auxiliary copy operations run at 30 minutes interval. that these operations will be performed only when new data that needs to be copied is found on the primary copy (or source copy).Q1. if primary backup start 7PM and finished 9PM, when will second backup start? is 30 mins after primary finished or when primary backup progress 30 mins (because new data that needs to be copied is found on the primary)?Q2, refer Q1, when will tape backup execute? is 30 mins after second backup finished or when second backup

Hi,I see in the documentation that Azure SQL, Azure PostgreSQL and Azure MySQL do not support incremental/differential backups.My question is, will incremental/differential backups be supported in future releases?I see other services like Azure CosmosDB does support incremental backups, so I wonder if it’s just a matter of time for the others to support the same… Another question would be, how is point in time recovery achieved for these PaaS DBs? I could only find information about log backup for Azure SQL… how would PostgreSQL and MySQL achieve point in time restore? are logs backed up for these too? Thanks!Sergio

Hello,I want to setup secondary copy to cloud.Primary copy is using local disk library and DDB with single partition with path X:\DDBWhen I will create storage pool for cloud storage, should I create (or not) separate folder on disk X:\ for new pool DDB partition? For example X:\CloudDDBThere is recommendation from documentation that sounds strange for me: “When you create more than one storage pool using the same MediaAgent and DDB disk, make sure to specify the same DDB path. Do not create separate subfolders on the DDB disk for each storage pool.”https://documentation.commvault.com/11.24/expert/12411_deduplication_building_block_guide.htmlMaybe there is mistake? Two different DDBs pointing to same disk path?Thanks.