Commvault setup guides and getting started
Getting your environment together and a few things we recommend as we begin our journey together
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Why am I prompted to reboot the computer after performing a restore operation?
I ran a restore on one of my Windows clients to confirm that my backups are working (they are!). However, it wanted me to do a reboot afterwards. Since this was a test, that’s not a big deal, but I want to know why it happened in case it is an issue with a live restore.
Ready, Set, Go! (onboarding)Onboarding
As you’ve worked through these onboarding steps, you should have everything you need to get started. Let’s do a quick recap of the five key takeways to make sure you’re all set:Set up your Maintenance Advantage account, for checking in on cases, security updates, and more. Download the Mobile Advantage app from the Apple or Google Play store. Create an Education Advantage account for all your courses, certifications and training paths. Set up your CommCell environment. Register for the Cloud site, to download software updates, view your Reporting dashboard and Health Report, request branding and personalization for your CommCell environment, use data sizing tools to predict your data protection needs, and lots more good stuff. If you have any questions, ask them here by creating a topic and we’ll get right back to you. You’re all set - CONGRATULATIONS, you’re good to go! Photo credit: Vasily Koloda on Unsplash
Set up your CommCell environmentOnboarding
It’s time for the hands-on stuff! These videos will help you learn the basics of Commvault products in preparation for your deployment. There are multiple videos in each section, so settle in with your beverage of choice and get learning! Getting Started with Backup and RecoveryAn introduction to get up and running in a Commvault environment Installation: Backup and RecoveryHow to plan for and perform the installation of your CommServe server Deployment Now that your Commvault software is installed, this series of videos will assist you in the rest of your Backup and Recovery deployment Phew! We know that was a lot, so take your time working your way through the topics. And if you have any questions, ask them here. You’re all set. Time for a quick pre-flight checklist and then you’re good to go!
Who to talk to, and when (onboarding)Onboarding
As you get oriented, there are Vaulters standing by to help you. Here’s who to talk to, when.Your Sales team. Your Sales team didn’t go anywhere! If you have questions or need help, drop them an email or give them a call. Your Customer Success Manager (CSM). Not everyone has a CSM assigned. If you do, hang tight - they’ll introduce themselves to you, or your Sales Team will introduce them to you. If you have a CSM, they’re your first port of call if you have a question. Need help navigating Commvault, have a technical question, or looking for feedback on a project? Give them a shout. Need more? If you need additional services, our Professional Services and Personalization teams have got you. Find about more about the available services here, and contact your sales team if you need support with a project or are looking for custom reports, dashboards or integrations. Is it broken? Does it look weird? Are you stuck? That sounds like a job for Support. You can call, email, or check in wit
Need-to-know resources (getting started with Commvault)Onboarding
Need-to-know resources - websites and portals and apps, oh my! If you have a question, we’re here to help - and we also have some great resources that might answer your question faster than a human. Here are the resources you need to know about:Commvault.com. We know, we know, it’s a company website – how useful can it be? Well in this case – very. If you’re lost, start here – find links to everything you need, whether it’s the support portal, case white papers, datasheets or info about our next fantastic webinar. Your customer portal: Maintenance Advantage. This is your hub for support cases, security updates, and advice. Set up your account and update your details. And make sure to set your preferred hours – this is how Support knows when it’s OK to get back to you. If you have an issue the community didn’t already have an answer for, you can create a case here. You can also check in on updates to existing cases, or update a case yourself. Mobile Advantage. Yep, we’ve got an app.
Welcome to Commvault, and how to get started hereOnboarding
Welcome to Commvault and the Commvault community You’re here! We’re so happy to see you! Welcome to the Commvault community and to ‘New to Commvault’. If you’re a new customer or partner, or a new team member getting up to speed on Commvault, you’re in the right place. You’ll find everything you need here about how to get started with Commvault, the resources available to you, and how to learn the basics of our software. And if you can’t find what you need, this is the place to ask a question and one of our friendly Vaulters will help you out. Want to know what’s in store? Watch our welcome video! We’ll walk you through the resources you need to know about. We’ll introduce you to the people you need to know. We’ll show you how to set up your environment. Still got questions? Click here to ask a question, and our Vaulters and other new customers will help you out. OK, let’s get started with the resources you need to know about.
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