Getting Started

Dear Team, We are currently running our CommServe (CS) and Media Agent (MA) on the same physical server with RAID-5 disks. Recently, we encountered an issue with the disk library where the mount path went offline due to data corruption. As a result, we are unable to access the mount path drive.The affected hard disk has been removed and handed over to a third-party company for data recovery. The disk contains critical data such as email archives, file system backups, SQL, Oracle, and VM backups. Based on their assessment, the recovery process may take one to two weeks, and in some cases, it could extend beyond a month.In the meantime, we need to ensure that backups for our critical servers continue without disruption. Could you please provide us with best practices and recommendations on how to reconfigure the backup environment during this period?Additionally, the operating system on the server has also become corrupted. We would appreciate your guidance on the necessary steps to rebu

Dear Team, Oracle database backup is getting failed due to below error, I have checked for check readiness and getting and not ready only oracle db. Error Code: [18:178]Description: RMAN channel encountered error during initialization. Please run Check Readiness on the client to diagnose and resolve the issues RMAN SBT channel allocation: [Failed] Connect string: sys/***@PROD SBT library path: /opt/commvault/Base/libobk.so RMAN channel encountered error during initialization. Please run Check Readiness on the client to diagnose and resolve the issues. Kindly help us how to fix. Regards,Mani D

Hi all, I wonder if anyone has encountered this issue.   I am getting NDMP Netapp Intellisnap backup failure.The problem is the backup keeps using the wrong Media Agent which is not even defined in the Array management definition of Remote MA for the Netapp arrap in question. In fact the remote MA definition is blank.   I tried to manually define the remote MA using the correct MA but it keeps using the wrong MA. Here is an excerpt of CVMA log 5948  224   08/29 18:20:20 ######## CVMMSnapAPI::getControlHostInfo() - Got client name [MA1]5948  224   08/29 18:20:20 ######## NAArrayInfoCache::AddArrayInfo() - Added [Netapparray] to the cache.5948  224   08/29 18:20:20 87026484 CvNetAppSnapBase::getArrayInfo(632) - Successfully added array[Netapparray] to the cache. ControlHost[123]5948  224   08/29 18:20:20 87026484 CvNetAppSnapBase::addSeparator(227) - =========================================================================5948  224   08/29 18:20:20 87026484 CvNetAppArrayOps::runArrayOp(2

Hi, Some of my colleagues and I have noticed that as of recently, the ‘Expert’ section on https://documentation.commvault.com appears to no longer be available, as least not the way it used to be. The section does not appear in the navigation, regardless of whether viewing documentation for 11.32, 11,40, etc.;  The section can still be accessed by navigating to a specific URL (e.g.: https://documentation.commvault.com/2024e/expert/troubleshooting_restores_oracle_agent_01.html) though it will redirect to /commcell-console/ rather than /expert/. Here, ‘Commcell Console’ (previously ‘Expert’) is in fact shown as a navigation section;  Additionally, it seems that logging in with a Commvault account does not make any difference. The section won’t appear regardless of whether you are logged in or not. In fact, the Expert/Commcell Console articles are visible to anyone directly navigating to the URL, even when not logged in.  Can we expect this section to become visible available again? Perha

We are trying to access the Commcell JAVA GUI from the outside Comm server. From the client we are able to download the galaxy.jnlp and launch. During the login we are getting the error message unable to connect to Commcell.  Is there any specific ports need to be opened at Firewall except 80 and 81? 

Hello all, We have a typical Hyper-V environment with about 50 VMs. We're performing full backups daily.. For offsite copies, we use a GFS (Grandfather-Father-Son) backup setup with a tape library with daily/weekly and monthly/yearly retention policies.Everything runs fine overall—we just need to manually delete daily tapes after a week due to retention issues with big data apps  not syncing correctly with the planned retention schedule. This is manageable on our end.The real issue is with restores. We have a backup site that is fully offline and is a clone of the primary site. When we try to restore VMs, most restore fine and grab the index from the daily tape. However, some VMs require indexes from other tapes. To restore all VMs, we often need 2–3 additional tapes from within the 7-day window. In other words, not all indexes are stored on a single tape—this is evident from the index size per tape.It seems the problem is related to the IndexCheckpoint and how the index database is wr

I have exceeded my capacity license. I ran a license summary report and identified a number of sub clients which i could disable. After disabling backup activity at the subclient level, and after running data aging these subclients were still featuring on the license capacity report. Why are licenses not being released. In several cases i v also released license for client , and the license did not release.

Hi Team, Has anyone tried the VM level threat scan ?Does anyone have a file to infect the VM or a video related to testing treat scan level VM?Thanks

Dear Team, We have obtained a new license (new CCID) and would like to apply it to our existing CommServe, which is currently associated with a different CCID. Could you please advise if this is feasible?  Thanks,Amr

Hello all,In a recent maintenance update, Commvault fixed the Catalog and Merge functions, but we are still experiencing issues with the Restore functionality. There is no option to restore a VM to a Hyper-V standalone host using VSA. It asks for a proxy (presumably for VMware), and there is no option for Hyper-V.Commvault support has not been forthcoming. They claim that Hyper-V is supported, but we don’t see how.  When we ask for instructions, they just ask for logs — which they already have. Has anyone else tried to catalog and merge a tape and restore VMs in a Hyper-V environment?

Hello,Im trying to add a new dag client , i can discover the servers but i cannot select them.The exchange version is 2016

Hello Commvault Community,I recently installed Commvault in a test environment and am encountering an issue with administrative tasks.I currently have only one profile available, which is the default admin account, and I do not have any other accounts. However, when attempting to delete clients, libraries, or storage policies, I receive a message stating that the request has been sent via email and will be processed once approved.I have verified that my admin user account is configured as an administrator and has the appropriate roles and privileges. I would appreciate any guidance or solutions you could provide to help resolve this issue.Thank you in advance for your assistance.   

we are using MySQL8.0 on centos7. We installed Commvault v11.32.83. We enabled xtrabackup and full instance xtrabackup. we are trying to inc backup restore,and pending status.11998 2efc 07/21 15:30:16 37  MySqlRestore::OnBufferPlFsEof() - XtraBackupUtil::prepare failed. Error [0xECCC065B:{XtraBackup::XtraBackupUtil::prepare(402)/ErrNo.1627.(Unknown error 1627)- Failed to run the command [/usr/bin/xtrabackup  --prepare  --apply-log-only  --target-dir="/data/mysql"]. Error = [0xECCC065B:{XtraBackup::XtraBackupUtil::runXtraBackupCommand(118)/ErrNo.1627.(Unknown error 1627)-XtraBackupUtil::runXtraBackupCommand failed.}]}]11998 2efc 07/21 15:30:16 37  MySqlRestore::cleanUp() - Cleaning up...11998 2efc 07/21 15:30:16 37  GetMySqlInfo::DeleteConfFile() - Removing [/opt/commvault/Base/Temp/galaxy_bkp_mycnf_7_1753083015_11998_11998_37.cnf] file11998 2efc 07/21 15:30:16 37  GetMySqlInfo::RemoveDirectoryWithFiles(1010) - Directory - [/data/mysql/All Databases] does not exist.11998 2efc 07/21 15:3

Description: Instance validation failed: Insufficient SQL Server role. To configure the instance, the user [Local System Account] must be a member of the SYSADMIN SQL server role.

Dear Community, I'm thinking out loud and any suggestions are welcomeI have 2 sites, 1 commserve on each site with livesync enabled and replication is each 15mnONPREM SITE 1 2 MA with dedup + StorageONPREM SITE 22 MA with dedup + storage on AWS, we have one S3 bucket receving third copy from ONPREM SITE 1Question, in case of DR, wirth both site done, I want to rebuild from scratch is this a viable scenario ?We have only the dump of the commserve from Metallic  Build a Commseve Load the COmmserve DB dump Build a new access node Attach the access node to the S3 bucket Add new VMware hypervisor  Start restore from S3 bucket 3rd copy to the new VMware on Cloud environnement (like EVS etc...)I have doubts on these steps :) 3 - Build a new access node4 - Attach the access node to the S3 bucket Thanks to all for your help !!

Hello,I have a PLAN PLAN_A this plan uses a Cloud Library S3 Cloud_A bucketA and two media agent ma_A_01 and ma_A_02 I created a new PLAN PLAN_B using a Cloud Library S3 Cloud_B bucket B and two media agent ma_B_01 and ma_B_02 I have a client using PLAN_AI’ve changed the PLAN from PLAN_A to PLAN_BWhen I try to perform a fulll backup Commvault try to get some informations from Cloud AError Code: [62:1544] Description: Error occurred in Disk Media, Path [bucketA /QLS8R7_03.04.2025_08.08/CV_MAGNETIC/V_216828] [[Cloud] Access denied.]. For more help, please call your vendor's support hotline. Source: Commvault-Access-Node-02, Process: cvd Do you know what could be the error ?The Cloud_A will be decommissioned soon and we don’t need the data in it. Thanks 

We have a 4 node cluster where 1 node is primary and 3 standbys, i have configured cluster backup, the version is 11.32.43.when i try to do FsBased backup and it fails with "primary and secondary postgress server state is not currect look in logs for more" in the postgresIFind log it says Attach_RemoteCommand failed with error 0xE8090010And therefore he cant get the status of the primary

Hello,I want to test the new v11.40 and deployed the Linux OVA. Is it possible to import the OVA to VMware workstation and do the configuration manually? In vSphere it will be done while imorting the OVA. Thank you and regards, Thomas 

Dear Commvault Team,Good day. I hope this message finds you well.We kindly request your assistance in identifying the path or location where the following procedure should be executed:Recommended Action (Test First in Non-Production):To address this, you can configure an additional setting on the VSA proxy to disable snapshot verification. This may help bypass snapshot failures and allow the backup to complete.Please follow these steps in a test environment:Add the following additional setting on the VSA Proxy:The key is not added to the library "bVerifySnapshotCreationAllowed", so it won't appear in the search. However, you can add it manually.Name: bVerifySnapshotCreationAllowed Category: VirtualServer Type: Integer Value: 0Restart Commvault services on the VSA proxy after applying the setting.Monitor the next backup job to verify behavior.If the test is successful, you may proceed to apply the same in production.I will review the logs for Job ID 117296 and provide further updates or

Dear Team, We are planning to upgrade to a new CommCell server with an updated Commvault license.The current CommServe is a physical server running on Windows Server 2012, functioning as both the CommServe (CS) and Media Agent (MA) and additionally the commvault license End of support.As part of the upgrade: We will deploy a new virtual machine with the latest Windows OS to serve as a dedicated CommServe. A new physical server running Oracle Linux OS will be provisioned as the Media Agent. Kindly advise us on the best practices for deploying and upgrading the backup infrastructure in this scenario.Thank you for your support. Regards,Mani D 

Hi,I am facing issue with accessing commvault command center every time I am getting “Please wait while our servers start up. This may take a few minutes.” message on the web portal.RegardsAbhishek 

We recently loaded up a brand new Commserv. Upon configuring On-Prem Exchange Mailbox backups there was a cleanup job policy created that was configured and enabled. On first run after the first mailbox run (Close to 4700 mailboxes) the job deleted about 1.8 million e-mails from exchange based on the settings of the job which appears to have picked1 day past our retention date to clean up everything. Our retention date is 90 days so the job used 91 days.  Has anybody else even seen where the cleanup job automatically enables when an exchange plan is created and uses defaults?

Hello,I have clientes with commvault agent installed but no register on commcell. When i try register the client with the option “Fetch the configuration information from the client that is already installed in deocupled mode”. from the client's cvfwd.log log file i see that following6416 07a0 03/11 12:17:10 DT:00043 CN:92536 [COMMSERVER_ID->CLIENT_HOSTNAME:cvd] ERROR: Client connection failed on CLIENT_NAME: No direct tunnel to CLIENT_HOSTNAME6416 07a0 03/11 12:17:19 DT:00044 CN:92538 [local->COMMSERVER_ID:AppManager netw] Successfully completed client connection {afcbd2b3-ae18-b5a3-2f6e-12e4be337e94}6416 07a0 03/11 12:17:50 DT:00044 CN:92539 [local->COMMSERVER_ID:AppManager netw] Successfully completed client connection {455e23f1-a693-5152-5a2e-4a1dc262f5f4} the client port 8400 is listeningnetstat -ano |findstr 8400  TCP    0.0.0.0:8400           0.0.0.0:0              LISTENING       1480 What could be happening? Regards  

Hi Team, I observed that HistoryDB size got increased which is around 25+ GB. What might be the cause and will it impact the performance and what troubleshooting steps we can take to address the issue.

Hi All,I have to create an automatic alert in Commvault that notifies each individual client machine (or concerned party) when his backup job fails and only the individual client will get the the alert mail whose backup jobs are getting failed not other client agents except commvault admin.RegardsAbhishek