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Getting Started

Resources and general Q&A to help you on your Commvault journey

  • 370 Topics
  • 1,047 Replies

Knowledge Base (5)

370 Topics
L
Byte
luhennByte
asked in Getting Started
Cannot download Virtual Appliance of CV Software with 11.36...

Hi All, I cannot download the appliance VMWare Windows Image of Commvault Software with 11.36. It has Restricted Access. When I try, I get the message : Contact your software provider for access to this package. I have already used the download manager for 11.36. I don't understand why this appliance has restricted access. How can I download it knowing that I have several POCs waiting… Thank you! Regards, Luc

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L
Byte
J
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JackSparrowBit
asked in Getting Started
MSSQL System databases backup

How do I make a MSSQL System Database Backup?

603
Damian Andre
Vaulter
J
Byte
jracjdb2Byte
asked in Getting Started
O365 Sharepoint Online First Time Setup - Error is: The remote server returned an error: (401) Unauthorized.

11.28.126 O365 Sharepoint Online First Time Setup - Error is: The remote server returned an error: (401) Unauthorized. This appears in the CVSPAutoDiscoverScan.log on the O365 ‘Access Node’ We have setup a new Azure App, to backup Sharepoint Online for a customer, the Azure App appears as Authorized But we unable to get any Content, when I try ‘Add Sites’, we receive the following message - now my Azure guys tell me 1 and 2 are fine, so we go to three - the kb article refers to this command Set-SPOTenant -DisableCustomAppAuthentication $false Which my Azure guys tell me is now retired I’m hoping someone has had this pain before and knows a workaround Thanks

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Vaulter
A
Byte
arikByte
asked in Getting Started
local admin

hi I have a question about the local admin user. is the user needed? Can i delete him or remove some permissions? Im talking about the default user that is created when first creating the commcell

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A
Byte
H
Bit
HasithaBit
asked in Getting Started
newly configured Oracle ODA rac issue

Hi, We have configured a new Oracle RAC version 19c with two nodes. The Oracle Agent has been successfully installed, and the nodes were added to the CommCell console. Following this, the Oracle RAC was automatically created on the CommCell. However, when I attempted to configure the instance, the process was unsuccessful, and I encountered the following error: Could you please assist me in resolving this issue?

401
CV_GK
Vaulter
S
Byte
SMDQByte
asked in Getting Started
Protect Applications Greyed Out Under Guided Setup

Hi all, I am trying to set Entra ID backups on our CommCell. I am following the documentation under Getting Started with the Azure Active Directory Application, including Complete the Guided Setup for Active Directory which is one of the steps. When I go to Guided Setup on the Commserve, all of the applications within “Protect” are greyed out, so I am not able to find the AAD or AD Application, or access any of them (see screenshot) including other tabs in that page. Even when logged in as local administrator, which is associated with the master role. When the vendor helped us implement Commvault, I notice they didn’t use backup plans to schedule and run backups. And if you see in the screenshot, the “Create server backup plan” checkbox is not checked out, which makes the core setup unfinished. I wonder whether the system needs a backup plan created, even though it will not be used to be able to work with additional applications? Thanks in advance. Kind regards.

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S
Byte
R
Byte
Rajeev MehtaByte
asked in Getting Started
Commcell console does not show the clients however Command Center does; has anything changed?

sorry this is sorted...completely forgot about user prefrences

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P
Vaulter
M
Bit
MooreBit
asked in Getting Started
Why backup job is pending because access node is overloaded?

I got the following error when backup a vm: Error code: [19:2601] Description: The job is pending because all access nodes to launch the job are overloaded.Source: cms01109c1us02, Process: JobManager I have no idea what the error mean. I run the backup gateway on my Windows to backup a remote VMware virtual machine.

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M
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L
Bit
LeiximBit
asked in Getting Started
MSSQL System databases backup

I make a backupof MS SQL system databases (master, msdb). The backup job is made without errors. Then I try to restore system databases from the backup and when opening Browse and Restore - View Content I get the message There's no data to restore. How to properly backup system databases and what I'm doing wrong

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M
Vaulter
L
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LeiximBit
asked in Getting Started
Retention period

If I need a policy like this: Full Backup - once a month (first Sunday at 02.00) retention 30 days Diff - every day (at 02.00 except first Sunday) retention 5 days Now I set 30 days as storage policy default for Full backups, and in schedule policies for Diff backups in Media - Job Retention I set 5 days. But I still see the content of diff backups older than 5 days. How and where can I set the above policy correctly? Another question is how to set the deletion policy by the number of backup points. That is, I need one backup. When creating a new one, delete the old one without reference to days.

371
Mohamed Ramadan
Veerasak
Byte
VeerasakByte
asked in Getting Started
I found error Nonzero code [9] returned from user command.

I found error Nonzero code [9] returned from user command. I’m not entirely sure what the error is, so I tried editing the startPrePostCmd file as indicated by the error message. Could anyone advise me on how to fix this? I’m not certain if I really need to modify the script.

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P
Vaulter
J
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Jacky BWBit
asked in Getting Started
Purge specific backup manually

Hi All, In our environment, the commvault backup data to disk storage then duplicate to tape, can we delete/purge specific backup data on disk storage only?

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P
Vaulter
E
Byte
Eduardo BragaByte
asked in Getting Started
End of Life for VSA Indexing V1 Announcement

According to the Announcements on this pagehttps://documentation.commvault.com/2024e/essential/announcements.htmlCommvault will discontinue VSA Indexing V1. How Can I check which VSA Indexing version we're running and What does VM-Centric Hypervisors means?

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Vaulter
D
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Dave At EGABit
asked in Getting Started
Editing Old Jobs in the Data Base

Hi Everyone!! I am new here and sorry for my lack of knowledge. We have a CommVault CommCell and we have changed the location of our primary storage. In the past to get around this we kept all of our naming and ip addressing the same on the new array as we did on the old so we were able to just slip in with no issues. This time however due to a internal merger we are now sharing resources with other parts of our company and as such instead of a individual netapp filer dedicated to our enviorment we are using a SVM that is part of a larger storage array. My Problem is that we have a bunch of old jobs that did not complete due to 1. space issues on our backup target 2. issues with jobs that were deleted ( or partially deleted ) that has caused our commcell to be very grumpy. We were able to hold the jobs that were broken and start to move data, additionally we split up our jobs ( had 1 job for 4 volumes) to individual jobs for each volume to keep from having issues as we go on from here.

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D
Bit
B
Byte
BloopaByte
asked in Getting Started
incremental forever and selective copy ?

Hello, hope my question is clear enough In case of a O365 client o365 is incremental forever, what is the selective copy behavior in this case ? primary copy retention 30 days daily secondary copy same retention selective copy (monthly fulls) Thanks

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A
Byte
S
Byte
SMDQByte
asked in Getting Started
Configure a non-domain-joined client

Hi all, I am trying to configure two physical RHEL servers that are not domain-joined. I need to back these servers up and need to install the agent first. Considering all firewall rules are in place, which would be the best way to install the file system agent and then configure for backups. Would a decoupled install work just fine? Installing the agent locally on the client server, then adding the client fetching “the configuration information from the client that is already installed in decoupled mode.” I am having a hard time finding documentation with a case like this. All I am trying to figure out is how to get the Commserve to reach the servers once the agents are installed. Once the Commserve can talk to the clients I am able to configure the rest. I was wondering if this is even possible. Usually, I deal with servers that are domain-joined. Thanks in advance!

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L
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LeiximBit
posted in Getting Started
Selective backup of MS SQL databases by mask

I have MSSQL database server. Where databases are periodically added and deleted. How can I set a backup of certain databases by mask. For example, a backup of only those databases that begin with the letter A.Initially selecting databases for backup is not suitable. It is necessary that databases that match the mask are automatically included in the backup job when they appear on the server.

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RubeckDK
Byte
T
Byte
ThomasGByte
asked in Getting Started
Exchnage DB backup advanced options in Command Center

Hello, we installed a v11.36 in a POC. Customer has circular logging in Exchange active. We do not use the Java GUI, and now we are looking for the advanced backup option “Convert job to full for databases that have circular logging enabled” in Command Center. We didn’t find it, but I may not be firm enough with Command Center for that …. Regards, Thomas

371
S
Vaulter
A
Byte
ADN GMBHByte
asked in Getting Started
Need Help/Advice for setting RPO correctly

Hi, im still trying to get the RPO settings right for the following scenario (we are currently on V 11.32.69): Incremental Backup Mo-Fr 09:00 PM Transaction for Database every 4h Full Backup of Databases every Day 09:00 PM Full Backup (of all) Saturday 09:00 PM (for Tape export) We have some flexability with the start time, but for the first try we started with the rule set above: The outcome was mixed, the SQL Backups all had some Jobs with an “Failed to start” Error, also some of the Job there startet as Differential (the SQL option to incr. Backup) for other its started the Full Job, depending what job was “faster” to start. Isn’t there some intelligence that priorities the “higher value” Backup Job (Full > Diff > Incr.)? I could manually move the Database Fulls a few minutes eralier, that would at least make sure, the Full would be ran and the Incr. would “Fail to start” but is there a way, i can get rid of attempt to start the job at all? In the RPO you can select “all Agent” and

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A
Byte
B
Vaulter
Bharath_CVLTVaulter
asked in Getting Started
Data Pipe V/s Stream

Hi Experts, I was going through the document and came across data pipe and steams. wanted to understand whether data pipe and streams are same? or they are actually different. If anyone can highlight what exactly it makes difference.

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B
Vaulter
S
Byte
SSPByte
asked in Getting Started
Commcell Console Java GUI

We are trying to access the Commcell JAVA GUI from the outside Comm server. From the client we are able to download the galaxy.jnlp and launch. During the login we are getting the error message unable to connect to Commcell. Is there any specific ports need to be opened at Firewall except 80 and 81?

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Vaulter
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bilal
asked in Getting Started
commcell console

when i try login to my commcell console i get this massage » Use of CommCell Console requires authorization for new deployments starting from Platform release 2024. For more information https://kb.commvault.com/article/82051 » and my installation is all in one and after installation i append tha commcell console package on the same server so i can’t login to commcell console locally i only can with web console and command center

461
Damian Andre
Vaulter
C
Bit
chris2423Bit
asked in Getting Started
Donwnload agent for SQL Server

Hello, I like to backup MSSQL server transaction logs within a server backup plan. I assume that I need to install an agent for that on the VM hosting the MSSQL server. Thus running this transaction logs backup manually give s me the error: “Failed to start backups as no eligible subclients were found.”. Where can I download this agen? Thanks, Chris

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C
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R
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Ram ChandraBit
asked in Getting Started
facing issue while running mysql backup

Hi team, I am facing this issue while executing mysql db server backup, I can see cvping and all ports are working well, also checked commvault agent are bale to install and connect to the commserve, Kinldy help ERROR: cvfwd_iot_wait(): Couldn't issue a zero-length read on fd=23144: Connection reset by peer Any one knows the rsolution of this?

471
Mohamed Ramadan
L
Bit
LeiximBit
asked in Getting Started
Backup files, not folders

How can I set a backup of only files in a specific directory. In which different directories with different names and different files constantly appear. But I need to backup only files

488
Mohamed Ramadan
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