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Getting Started

Resources and general Q&A to help you on your Commvault journey

  • 380 Topics
  • 1,082 Replies

Knowledge Base (5)

380 Topics
H
Bit
HarshavardhanBit
asked in Getting Started
SQL Backup process

Hi Team, Could someone kindly explain the SQL backup process in detail? I'd like to understand what happens during a backup operation. Your assistance would be greatly appreciated. Thank you in advance!

942
D
Vaulter
A
Byte
arikByte
asked in Getting Started
monitoring inner sql

Hello, Can you monitor the inner sql server of the commserve via alerts or events? I couldnt find a way.

293
D
Vaulter
0
Byte
0ber0nByte
asked in Getting Started
MSSQL log restore after backup completed

Hi Team, How can I achieve to restore the Ms SQL transaction log backup after transaction log backup job completed to the disk as a bak file ? Thanks in advance.

422
0
Byte
H
Byte
Harsha VByte
asked in Getting Started
Intellisnap backup

Hi Team, I would like to understand how IntelliSnap backups work and the detailed backup workflow, step by step. Could someone please explain this in detail? Your help is much appreciated. Thank you in advance!

691
A
Vaulter
J
Byte
jegoByte
asked in Getting Started
MediaAgent Roles

Is there a way to add roles to existing MediaAgent servers?

1173
F
Byte
A
Byte
Amin91Byte
asked in Getting Started
deleting client require validation of one of the admins

Hello, can someone tell me when this feature has been enabled please ? User [DOMAIN\User] has initiated a Delete Client request for [client01]. I noticed that each time I want to delete a client, An email is sent to all admins for validation. https://documentation.commvault.com/2023e/essential/multi_person_authorization_to_minimize_insider_threat.html Thanks !

652
A
Byte
A
Alvaro_Neto_19
asked in Getting Started
bring license back to a client

Hello everyone, how are you? Guys, I really wanted to ask you for urgent help, I've been starting to work with commvault for a short time and I know very little about it, yesterday by accident in the commcell console in an oracle database client I ended up unconfiguring it, and it lost its license Then every time I try to make a backup a window "there is no license available" appears, how can I bring the license I already use back to this client without harming it I don't know what to do

422
Michael Woodward
Commvault Certified Expert
M
Byte
Maximiliano.JByte
asked in Getting Started
registracion AMI

Hello. I am trying to register an AMI that was installed in AWS, but it appears like this with the CS name repeated 3 times and the name was entered only once. ./commvaultRegistration.sh --------------------------------- Instance001 ---------------------------------[ General ] Version = 11.32.65 Media Revision = 1191 CommServe/Gateway Host Name = xxxxxxxxxxx CommServe Client Name = xxxxxxxxx xxxxxxxxxx xxxxxxxxxxxx Home Directory = /opt/commvault/Base Log Directory = /var/log/commvault/Log_Files Core Directory = /opt/commvault Temp Directory = /opt/commvault/Base/Temp Platform Type = 6 Cvd Port Number = 8400

131
M
Byte
C
Bit
crmljcBit
asked in Getting Started
unable to open tunnel port

Hi Commvaulters, I’m having an issue where I keep getting to following entries in the cvfwd logs 848 1b54 12/09 17:43:36 ######## CN:00024 [local->Commvault:cvd] ERROR: Client connection to Commvault failed on : Couldn't complete tunnel connection to on 192.168.252.245:8403: The semaphore timeout period has expired. 5848 1b54 12/09 17:43:36 ######## CN:00023 [local->Commvault:cvd] ERROR: Client connection to Commvault failed on Couldn't complete tunnel connection to on 192.168.252.245:8403: The semaphore timeout period has expired. It has worked, but recently added some Sql agents, and then the tunnel dropped shortly afterwards. I have attempted to recreate all the network rules again, but still receive this message on the client, and check readiness fail. Flow of traffic is Commserve > core proxies > media agent > customer proxy > Customer client server with file/SQL agents installed. Any ideas anyone? Thanks

1752
C
Bit
SivaShankarBehera
SivaShankarBehera
asked in Getting Started
OneDrive Self-Service Restores for O365 users

Hey good day! to all here Techies, I am eager to know that do we have self-restore option for One-Drive in Commvault? Where Office 365 users can restore their files from One-Drive on their Own without having access to the Commvault console. I will be glad if anyone shares me a piece of document on this topic.

231
S
Vaulter
A
Byte
arikByte
asked in Getting Started
restricting users

Hello I have some questions about users. Can i restrict a user from using qcommands ? And if i do so can the user still use the python sdk

527
P
Vaulter
L
Byte
luhennByte
asked in Getting Started
Cannot download Virtual Appliance of CV Software with 11.36...

Hi All, I cannot download the appliance VMWare Windows Image of Commvault Software with 11.36. It has Restricted Access. When I try, I get the message : Contact your software provider for access to this package. I have already used the download manager for 11.36. I don't understand why this appliance has restricted access. How can I download it knowing that I have several POCs waiting… Thank you! Regards, Luc

764
L
Byte
J
Bit
JackSparrowBit
asked in Getting Started
MSSQL System databases backup

How do I make a MSSQL System Database Backup?

643
Damian Andre
Vaulter
J
Byte
jracjdb2Byte
asked in Getting Started
O365 Sharepoint Online First Time Setup - Error is: The remote server returned an error: (401) Unauthorized.

11.28.126 O365 Sharepoint Online First Time Setup - Error is: The remote server returned an error: (401) Unauthorized. This appears in the CVSPAutoDiscoverScan.log on the O365 ‘Access Node’ We have setup a new Azure App, to backup Sharepoint Online for a customer, the Azure App appears as Authorized But we unable to get any Content, when I try ‘Add Sites’, we receive the following message - now my Azure guys tell me 1 and 2 are fine, so we go to three - the kb article refers to this command Set-SPOTenant -DisableCustomAppAuthentication $false Which my Azure guys tell me is now retired I’m hoping someone has had this pain before and knows a workaround Thanks

491
S
Vaulter
A
Byte
arikByte
asked in Getting Started
local admin

hi I have a question about the local admin user. is the user needed? Can i delete him or remove some permissions? Im talking about the default user that is created when first creating the commcell

685
A
Byte
H
Bit
HasithaBit
asked in Getting Started
newly configured Oracle ODA rac issue

Hi, We have configured a new Oracle RAC version 19c with two nodes. The Oracle Agent has been successfully installed, and the nodes were added to the CommCell console. Following this, the Oracle RAC was automatically created on the CommCell. However, when I attempted to configure the instance, the process was unsuccessful, and I encountered the following error: Could you please assist me in resolving this issue?

411
CV_GK
Vaulter
S
Byte
SMDQByte
asked in Getting Started
Protect Applications Greyed Out Under Guided Setup

Hi all, I am trying to set Entra ID backups on our CommCell. I am following the documentation under Getting Started with the Azure Active Directory Application, including Complete the Guided Setup for Active Directory which is one of the steps. When I go to Guided Setup on the Commserve, all of the applications within “Protect” are greyed out, so I am not able to find the AAD or AD Application, or access any of them (see screenshot) including other tabs in that page. Even when logged in as local administrator, which is associated with the master role. When the vendor helped us implement Commvault, I notice they didn’t use backup plans to schedule and run backups. And if you see in the screenshot, the “Create server backup plan” checkbox is not checked out, which makes the core setup unfinished. I wonder whether the system needs a backup plan created, even though it will not be used to be able to work with additional applications? Thanks in advance. Kind regards.

422
S
Byte
R
Byte
Rajeev MehtaByte
asked in Getting Started
Commcell console does not show the clients however Command Center does; has anything changed?

sorry this is sorted...completely forgot about user prefrences

101
P
Vaulter
M
Bit
MooreBit
asked in Getting Started
Why backup job is pending because access node is overloaded?

I got the following error when backup a vm: Error code: [19:2601] Description: The job is pending because all access nodes to launch the job are overloaded.Source: cms01109c1us02, Process: JobManager I have no idea what the error mean. I run the backup gateway on my Windows to backup a remote VMware virtual machine.

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M
Bit
L
Bit
LeiximBit
asked in Getting Started
MSSQL System databases backup

I make a backupof MS SQL system databases (master, msdb). The backup job is made without errors. Then I try to restore system databases from the backup and when opening Browse and Restore - View Content I get the message There's no data to restore. How to properly backup system databases and what I'm doing wrong

331
M
Vaulter
L
Bit
LeiximBit
asked in Getting Started
Retention period

If I need a policy like this: Full Backup - once a month (first Sunday at 02.00) retention 30 days Diff - every day (at 02.00 except first Sunday) retention 5 days Now I set 30 days as storage policy default for Full backups, and in schedule policies for Diff backups in Media - Job Retention I set 5 days. But I still see the content of diff backups older than 5 days. How and where can I set the above policy correctly? Another question is how to set the deletion policy by the number of backup points. That is, I need one backup. When creating a new one, delete the old one without reference to days.

391
Mohamed Ramadan
Veerasak
Byte
VeerasakByte
asked in Getting Started
I found error Nonzero code [9] returned from user command.

I found error Nonzero code [9] returned from user command. I’m not entirely sure what the error is, so I tried editing the startPrePostCmd file as indicated by the error message. Could anyone advise me on how to fix this? I’m not certain if I really need to modify the script.

191
P
Vaulter
J
Bit
Jacky BWBit
asked in Getting Started
Purge specific backup manually

Hi All, In our environment, the commvault backup data to disk storage then duplicate to tape, can we delete/purge specific backup data on disk storage only?

301
P
Vaulter
E
Byte
Eduardo BragaByte
asked in Getting Started
End of Life for VSA Indexing V1 Announcement

According to the Announcements on this pagehttps://documentation.commvault.com/2024e/essential/announcements.htmlCommvault will discontinue VSA Indexing V1. How Can I check which VSA Indexing version we're running and What does VM-Centric Hypervisors means?

351
S
Vaulter
D
Bit
Dave At EGABit
asked in Getting Started
Editing Old Jobs in the Data Base

Hi Everyone!! I am new here and sorry for my lack of knowledge. We have a CommVault CommCell and we have changed the location of our primary storage. In the past to get around this we kept all of our naming and ip addressing the same on the new array as we did on the old so we were able to just slip in with no issues. This time however due to a internal merger we are now sharing resources with other parts of our company and as such instead of a individual netapp filer dedicated to our enviorment we are using a SVM that is part of a larger storage array. My Problem is that we have a bunch of old jobs that did not complete due to 1. space issues on our backup target 2. issues with jobs that were deleted ( or partially deleted ) that has caused our commcell to be very grumpy. We were able to hold the jobs that were broken and start to move data, additionally we split up our jobs ( had 1 job for 4 volumes) to individual jobs for each volume to keep from having issues as we go on from here.

476
D
Bit
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