Commvault topics

Is it normal behavior for all nodes the the Hyperscaler cluster to ran out of memory after few months without reboot. We had the issue with 11.32, no change with 11.36. Migrating from Hyperscale from 2.x to 3.x didn’t improve the situation. Only fix is to reboot each node.They each have 512GB. After a reboot they have about each 300GB free. Most of is buff/cache.When the have less then 10%, dashboard memory turns to red.

helloWe are experiencing an issue with the WebConsole on our Commvault environment following a failover. Failover windows cs to linux cs  EnvironmentCommvault version: 11.40.26 CommServe OS: Linux WebConsole / Command Center hosted on: linuxIssue DescriptionThe WebConsole is not functioning correctly. Scheduled reports and SLA reports are failing. jobs are working without any issue.Observed BehaviorAccess to Command Center (/commandcenter) is working (HTTP 200). Access to WebConsole (/webconsole) returns HTTP 404 (Application Not Found). Reports fail with the following error: "Failed to get the list of command centers" "There is no WebConsole available to proceed further" Logs (relevant excerpts)scheduleReport.log: GetWebConsoleURLList() - There is no WebConsole available to proceed further JobManager.log: Failed to get the list of command centers for web server id [0] Apache logs: /commandcenter → 200 /webconsole → 404 Actions Already PerformedVerified that WebConsole and Command

Hello,I am currently attempting to reinstall three HyperScale X nodes that were previously configured with immutability (WORM enabled).Each node is equipped with 24 × 18 TB disks.During the fresh installation, the process consistently stalls at around 68%. After more than 2 hours, there is no further progress, whereas the expected installation time is typically between 45 and 90 minutes.Additionally, I am not seeing any relevant logs generated on the nodes during this stage, which makes troubleshooting difficult.Given the previous immutability configuration, I would like to confirm: Is there any specific cleanup or prerequisite required before reinstalling these nodes? Could residual data or disk metadata from the previous configuration cause this behavior? At this stage, would you recommend proceeding with a full reimage of the nodes, or is there a supported cleanup procedure to resolve this?Thank you for your assistance.Best regards,

Hello,One of our clients has an On-prem CommCell with IBM 3576-MTL6 library with 6 drives and over a thousands tapes. Considering customer is planning workloads/clients migration to a new CommCell is it possible to migrate indexes of these tapes and lift and shift actual tapes, however without migrating the actual library and tape drive hardware. What is the best option? Thanks Tomas 

Hello All,Our customers are increasingly requesting to update their NetApp storage to Ontap 9.17.1. In addition, new systems are increasingly being delivered with 9.17, and we need to perform a downgrade. (if still supported by the hardware)Are there any plans to release Ontap 9.17.1 or even 9.18.1? Grateful for any help! 

Good morning everyone.I hope you are well.I put them in context.In the environment of one of my clients we perform weekly "Synthetic Full" backups to one of their user groups. These users within the group work as "Home Office", which is why backups were scheduled weekly, so as not to affect the SLA of the group. For this reason, some backup jobs are not executed and remain in pending status.My doubt is:For those backlogs, is there a way for Commvault to visualize the connected computers in the group and automatically retry pending jobs without having to run it manually?I would greatly appreciate your support.I remain attentive to your comments. Thank you.

A design consideration for Azure workloads spread across three Azure regions (A, B, C). Additionally, we have a Media agent (bare-metal server with disk storage for primary backups) that we want to host in Azure in one of these regions (A/B/C). Our CommServer is hosted on-premises.looking for advice on the best deployment strategy for access nodes / proxy servers:    1. Should we deploy separate access/proxy nodes for each workload in every region?    2. Can we combine access nodes / proxy servers for multiple workloads? If yes, what would be the best possible combinations?The workloads include:    • MySQL Flexible Servers    • PostgreSQL Flexible Servers    • SQL Managed Instances    • SQL Databases    • Storage Accounts (File & Blob)    • Virtual Machines    • VM Scale SetsGoal: compatible with multi-region expansion, Optimize latency, cost, and operational efficiency while ensuring secure and reliable access to each workload.Any insights, architectural patterns, or references to

Since we do not have control over MediaAgents in Commvault SaaS (Metallic):Is it possible to configure a secondary copy from Commvault SaaS (Metallic) to IBM Cloud Object Storage (COS)? If yes, what are the high-level steps, prerequisites, and system requirements? In the event that recovery from the secondary copy is required: What is the recovery procedure? Are there any limitations or considerations? Commvault SaaS (Metallic):Backup workloads: Azure MS365, Azure Entra ID. 

Hey Everyone, We are configuring a File server backup which is hosted on NAS using commvault metallic. We are configuring the NAS Backup using NDMP. We are able to preview(browse) the File server content in the metallic.Issue: But while performing the “test connection”, we could see the error - Failed to authenticate with Netapp. Please validate the credentials.We are working with commvault since last 10 days and still no resolution is provided, so i thought to check this with community guys…. we have validate all the pre checks like user account, access node and ports… all are in place. We could also see the SSL certificate is validate. Please let us know your view on this.Best Regards.

Hi All,If I have a VM client being backed up with the VSA agent and it also has the SQL agent installed on it, how would I go about excluding the SQL databases from the the VM backup? Thanks!

We are looking to upgrade our environment from 11.32 to 11.40 LTS. Was wondering if anyone out there has been through an upgrade to 11.40 and how it went. Thanks for the input.

I have an implementation where the customer is writing backup jobs directly to tape.They are LTO-9 so have 18TB in capacity.Total Full backups are 6TB. I have created multiple plans for VM’s and SQL backups. They run at different times and have different retentions for daily backups.What I’ve noticed is that each Plan (Storage Policy) writes to its own tape which is far from ideal for tape usage.  The only thing I could think of is to not use plans, create 2 Storage Policies (to satisfy the different retentions) and then create schedules in the Commvault Java Console as we did many years ago.Is this still the best method?Thanks in advance.Mauro

Hi there,My name is Jim and I’m a Product Manager at OpenNebula - one of the most popular cloud management platforms on the market.We are an Open Source product and have a huge community of users, however in recent months we’ve had a huge influx of requests from our Enterprise Edition customers for Commvault VM backup support.I understand that in order to have this native integration it will need work from the Commvault team and perhaps you have some API standards we can implement on our side as well. We are willing to commit resources to assist and work on such an implementation and it would be great to open a discussion with the Commvault team on this.It would be great to hear if Commvault have had requests from their side as well - we would love to partner on this and share information on the Commvault / OpenNebula customers who have requested such an integration.Thanks in advance,Jim

Hi community, we recently deleted a deduplicated storage pool which was using a S3 bucket on our NetApp Storage Grid and had WORM/object lock enabled.This was nearly a week ago and we still see almost no space beeing cleared on the bucket.We are seeing delete markers being set (sometimes even multiple for some reason) but older versions with actual data are not being deleted.Also Commvault is still issuing S3 delete commands to the storage and the delete marker count is already higher than the count of actual object versions which seems weird. We noticed a recommendation to set up a lifecycle policy on the storage to delete non-current-versions which we did and now is clearing up some more space than before but still very slowly, but this is more of a storage side issue.Source: Configuring WORM Storage Lock We noticed correct deletion behaviour (physical pruning) in the past on other active storage pools with S3 object lock so my question is:Is it necessary to set up these lifecycle po

Hello everyone,I have fileserver WS2016 with data archiving configured, plan to upgrade it to W2025. Could you please recommend best way to do OS upgrade without stub recall.1) Is windows in-place upgrade supported?2) Is it supported to move virtual disks with stubs to new cleanly installed VM with same name an redeployment of agent on new VM? If yes how to perform it correctly?Br,Andrejs

We are running CommVault version 11.40.30 with Hyperscale and AGP. We would like to confirm whether individual virtual machine files can be backed up and restored at granular file level. If so, what is the most efficient method to locate and restore internal VM files (for example, AppRecovery_ver2_2025.pdf) directly, rather than restoring the entire VM and searching for the file post-restore?Does achieving this required activation of a feature, as a requirement to utilizes such feature? IF yes please for your kind guidelines.

Hello,Last week I refreshed the Engineer and Expert certifications. I received my Engineer Credly badge nearly instantly but haven't received the Expert one so far. Is there any delay I should expect?

Hello Team,We are facing an issue during LiveSync failover in our Commvault Linux installation.commvault version - 11.40.34When we attempt to perform the failover, the CvFailoverLogShipping job gets triggered but fails with the following error:Error code: [30:436]Description: Instance validation failed: Insufficient SQL Server role. To configure the instance, the user [sqladmin_cv] must be a member of the SYSADMIN SQL server role.Source: rhel1Process: JobManagerTroubleshooting performed: Verified the SQL login configured in Commvault. Assigned required permissions, including SYSADMIN role, to the SQL user. Revalidated credentials after updating permissions. Verified permissions from the standby node as well; permissions appear consistent on both sides. Despite this, the instance validation continues to fail with the same error. create new user and assigned all required permissionRequesting assistance to identify why SYSADMIN role validation is failing during LiveSync failover.P

Hi guys, we ran into an issue deploying an RPM created from the 11.40.42 base which I’m wondering if anyone else has. If you run “rpm -qip ournewcvlt.rpm” it returns the following:Name        : ournewcvlt.11.40.42.Instance001Version     : 11.4000.1372.42Release     : 1.el8Architecture: x86_64Install Date: (not installed)Group       : Applications/ArchivingThe last field there “Group” is not a Unix Group in the traditional sense but appears to conflict with other aspects of our repos environment. The question is - there doesn’t seem to be any control over this and we wonder if it is possible to modify this.I found howto: repack RPM for nicer name or add extra files | Community but that doesn’t exactly speak to it. Does anyone know if we snag the blah.src.rpm file before it gets cleaned up if we can modify the Group. Essentially it affects dependencies for a couple other packages.thanks

Hi everyone,after upgrading a customer environment from Commvault 11.32 to 11.40 (LTS), we ran into an issue with the SharePoint Online Classic agent.Environment & situation:Commvault upgraded from 11.32 → 11.40 The customer is still using the SharePoint Online (Classic) agent, configured via the Java / CommCell Console SharePoint Online is not yet configured in Command CenterAfter the upgrade, the Classic agent can no longer be used for new protection jobs, so we are planning to configure SharePoint Online in Command Center going forward.Before doing so, I would like to clarify the impact on existing (legacy) SharePoint Online backups created with the Classic agent:Are those legacy backups still restorable as is using the Classic client / Java Console after new protection is moved to Command Center?Or is there any migration or conversion step required to make the legacy data restorable or visible in Command Center? thanks and best regards,Andreas

Hi,In the CommServe LiveSync (11.40) environment on the active server, the “Auto-start services when OS starts” option is grayed out.Only after entering the following commands can the checkbox be selected:gxadmin.exe -consoleMode -enableautostartoption truegxadmin.exe -consoleMode -setsvcstartmode Automatic ...but after some time the checkbox becomes inactive again. The following article contains that this option is managed by failover.https://documentation.commvault.com/11.40/software/enabling_or_disabling_commserve_livesync.html“After you enable the CommServe LiveSync feature, the Auto-start services when OS starts option in process manager is disabled and controlled by the CSLiveSync feature.” During failover, it disables all services on one Commserve and enables them on the other, then does the opposite during failback. It also reverses live sync replications and a few other things.However, shouldn't this checkbox be checked in such a normal scenario? Shouldn't it be checked and gr

The name and description suggest that the output will display all index servers and their associated clients.My tests have shown that index servers are visible to Solr clients, but not to "regular" clients (v1 or v2).I expected to see all active "non-Solr index servers" listed under "Active Standalone Clients"This group always shows up as empty for me.What am I doing wrong?

Hello,I am in a situation that I need to move a mount path to another mount path. I would like to just have backup jobs from the move path in the destination.Is there a way to prevent new backup jobs being written to the new mount path while the move is running?Something like the bullet points below.BR Henke Set "Disable mount path for new data" on the destination before initiating the move Leave the setting untouched while the job runs Manually clear the flag after the move completes (since the job only auto-clears it on the source, not the destination)

Hello,Commvault 11.32.x is running on a Windows 2019 server.We noticed that when we need to shutdown or reboot our CommServe in case of Windows Updates for example, the whole process takes at least 10 minutes, more often 15 to 20 minutes… One could understand that it is difficult to afford with such amount of time for each reboots.The shutdown process stays “ stuck “ for several minutes on the step : “ Shutting down of service: Group Policy client “.   A case has been opened at Microsoft support, investigations pointed out that this huge amount of time needed is due to the execution of Commvault D:\Commvault\ContentStore\Base\StopProc.vbs.If I am not wrong, this file is supposed to allow current jobs enough time to complete smoothly.MS support asked if it would be possible to “ disable “ temporarily the execution of this file, in order to test if that solves the issue.-→ Does somebody else is facing the same Commvault behavior at shutdown ?-→ Knowing that each time we shutdown/reboot C

Hi Commvault people,I am looking for feedback on Backup Copy throughput.We have a fairly new Commvault-AWS implementation.We have a few different DSP’s, with clients spread across several of the DSP’s.There is only one Media Agent, but we use Proxy’s in the other DSP’s.For example DSP1 has the MA and it’s attached library.DSP2 has a bunch of servers but only a VSA Proxy. Same for DSP 3 and 4 - clients and a VSA proxy but no Media Agent.So what we basically have is a cross-DSP configuration.The main media agent in DSP1 hosts the library.Clients are snapped in all of the other DSP’s using the VSa proxy who then streams the conetnts to the MA and it’s associated library.This is fully supportd and it seems to work well.However, I have noticed that although the Snap works fairly quickly (15 mins for a few servers), the Backup Copy is slower.  It will take a couple of hours to transfer a few hundred GB, averaging only 330ish GB/hr.So my question:-Is anyone else a cross-DSP backup solution an