Solved

Hello community, I am testing Command Center redundancy  current configCommand Center is used for end users to perform backup é restore tasks & API callsMetrics are uploaded to cc01 (Command Center/WebServer/Metric Report Server)The command center is a SPOF and I want to add redundancy Target config  I used this documentation to configure 4 new servershttps://documentation.commvault.com/2024e/essential/configure_high_availability_web_console_and_command_center.html2 Web Servers and 2 Command Centers Commserve and commserve DR 1 on each site 2 Web Servers 1 on each site 2 Command Centers 1 on each site 1 LB vip redirecting to the Command Centers with sticky sessionI want to decommission the old command Center but it hosts the metricsWhat is the good option for the metrics report server ?Thanks !!

Hi Today I noticed a job running which I presume was initiated by CommCell which I have no accesses too Index Restore Commserve Management.  If anyone knows what this entails I would be much obliged.  We are running Metallic (Commvault Cloud ) Regards  Tony  

Hi,We’re running 11.32.73.The Tomcat version used have at least two vulnerabilities, CVE-2024-52316 and CVE-2024-38286.When checking the windows service it says it’s version 10.1.8. When checking the catalina.jar file it shows version 10.1.19.Still we need to get past 10.1.30 to fix CVE-2024-52316 which have the status Critical.When do you plan to update the Tomcat version?

Hello Is it possible to disable the email users receive when failing to enter the 6 digit two-factor authentication code? To clarify when a user enters their login info they need to enter the 6 digit code after their password. Failing to do so will send an email to the user with a one time login code that is viable for 30minutes.I would like to disable this email being sent when failing to enter the authentication code upon login.Is this possible? 

Started the Exam but cant finish it, when i try to open cant able to retake it , sent mail to enablement but failing

We have metallic Saas license for endpoint, we are trying to push agent using silent method with authcode. it has completed for one laptop.but we dont want the laptop user to pause or start on demand backup.can the user do on demand backup or pause the backup or restore the data without username and password.no owner for the laptop as of now. does the user has access to pause or run on demand backup or restore the backup using edge monitor app. 

Hello,we have an issue with DDB verification job it shows the below error2964  22d0  09/08 11:02:46 676720 Verification failed with error [751][Library [HQ_DB_ExaLibrary], MediaAgent [AUBEGHQBKPEXGM3], Drive Pool [], MountPath[\\ip address\HQ_DB1\3DFVM3_09.04.2024_13.51]: Cannot impersonate user. User credentials provided for disk mount path access may be incorrect. Advice: If the issue persists, please upload log files from CommServe, MediaAgent and Client and contact your vendor's support hotline with the job ID of the failed job.].the scenario is that we have 3 media agents with shared mount paths between them due exagrid best practicesand im sure the user account is correct

Hi all,I have a really weird problem:Our customer noticed, that by end of November 2020 (28th / 29th), the scheduled jobs for the VSA backups (VMware) did stop working. There are no failed jobs, but only a gap in the backup history.When a job is started manually via the schedule policy ("run immediately"), the message "Failed to run task. No associations exist." appears. Starting the jobs manually via the subclient works on the other hand. The backup activity is not disabled on any level (Client, Agent, Backup Set, subclient, client group… ).Jobs for other clients associated to the same schedule policies work fine. But all scheduled jobs for all subclients of the affected client do not start by schedule.All jobs that are scheduled are Synthetic fulls with the option to first start an incremental before synthetic full enabled.If I start an incremental job manually, the next scheduled job starts. But only once. Also, I can use “Run immediately” once when I started an incremental before. 

Hello, Anyone using Epic EHR Systems for backup cache DB??? Currently I am using FS agent with Intellisnap but I am curious what are the pros/cons of Epic EHR Systems

Hi,outlook add-in installed, the archived message still shows (Quick Look) and i can’t find options for add-in like (Preview , Download).i tried to remove and re-install but it seems the same issue, while there is another PC with the same setup and works fine.. Can someone please help? 

Hi folks when Im trying to backup share point online I get a fail to impersonate user error on the shared jobs directory: 760  1164  03/22 01:14:42 2598099 DistributedIDA::CMaster::InitializeEvEvent(361) - STARTING DistributedIDA5760  1164  03/22 01:14:42 2598099 DistributedIDA::CMaster::InitializeEvEvent(362) - -----------------------5760  1164  03/22 01:14:42 2598099 CvNetworkPool::initNetworkPool() - Creating the control thread5760  47c   03/22 01:14:42 2598099 thNetworkControllerThread() - Controller thread started5760  1164  03/22 01:14:42 2598099 Cvcl::init() - CVCL: Running in FIPS Mode5760  1164  03/22 01:14:43 2598099 CVSPLibNamespace::CVSPAppMgr::IsModernAuthEnabled() - Modern authentication is set.5760  1164  03/22 01:14:43 2598099 CVSPLibNamespace::CVSPAppMgr::GetOffice365TenantUrl() - Office 365 tenant url [https://herts365-admin.sharepoint.com]5760  1164  03/22 01:14:43 2598099 DistributedIDA::CMaster::registerWithJM(950) - Use jm control role [1]5760  1164  03/22 01:14:4

Hi Folks Im having an issue, with sharepoint backups, I keep getting the error Failed to impersonate with user: CommvaultSP when it tries to access the shared job directory.I’ve checked all the permissions as they should be and that account has full control over that directory Commvault version 11.36.46Any pointers in the correct direction would be welcomed! 

hi,I need help creating a backup schedule in version 11.36 using the command center. In the previous version I had already created it without any problems because I used the commcell console.I have a subclient for which I need to create a backup schedule:Subclient1Backup daily incremental running x hourBackup full backup running all saturdayand the storage is in different media poolI can't associate two jobs to the same subclient, could someone help me?

Im having a bit of an issue understanding how to backup proxmox VE,When I go to add the hypervisor I get the following errorI click that link and it gives me a commvault download that I ran and the services started, yet after an hour the same message appears, any ideas what I should check?

Hi,i have updated my Commcell to V. 11.28.141.Now i will update my clients.Is it possible to upload the software to my Commcell?Because my Commcell have not Internet connection.RegardsDennis

Hi I have added the instance server with a subclient database. When snap management is enabled in the subclient, it does not detect the Array—Nimble. I have checked the passkeys.Array is not detected even after adding the array in snapshot management box 

Hello,During the 8th of March Webinar, it was shown that Azure DevOps backup is now possible using Commvault.Do you plan to make it available for Metallic as well?Thank you,Jean-Christophe

Hello CV SME Team, can you please tell us if we have plan or release in fo on Azure to protect and restore : Azure KeyVault Azure Devops (repos, pipelines etc) Support Storage Accounts without using Storage Account Services right Automation Accountsmany thx in advance

Hi everyone,One of our customers have recently upgraded their licenses to suscription model. All clear till that point. The thing is that also the are changing all the Commcell infraestructure (Commserve VM, MediaAgents and DiskLibraries). And due to this Commvault was installed on 2009 we have decided to perform a completely fresh install of the Backup environment using the new hardware and the existing licenses.We are not planning to migrate backup JOBs, old (current) Commcell will be just used for restore purposes of historical data, we will keep the VM a physical MA and a Tape Robot on old environment to perfom those historical restore.The question is: Can we use the same CCID & and license file on the new environment. In case not do you know what’s the proccedure to perform this change so we can move the suscription license to the new environment and let the old one (current) whitout licenses&support.I have checked the following KB of the documentation but none of the expl

 I created three subcient in file system and created schedule policies. But backup job is not running as per their schedule policies. job history is not found there of all backup jobs.I have attached some images. Please check this and tell solving process. 

Hi Folks, we are getting scheduled reports fail I have looked around the forums and tried a few things but here is the last few lines of the ScheduleReport.log 14384 954   03/14 13:57:10 2568903 genReportsWebSchedule::generateReport() - Failed to get web console url for unsubscribe link14384 954   03/14 13:57:10 2568903 genReportsWebSchedule::generateReport() - Failed to generate report using any web console.14384 954   03/14 13:57:10 2568903 EvReportMgr::GenerateReportNonSecurity() - Failed to generate report for report type=[8012] task ID=[2568903].14384 954   03/14 13:57:10 2568903 EvReportMgr::disposeReport() - Nate Test Report : Report Failed14384 954   03/14 13:57:10 2568903 genReportBase::getWebConsoleUrl() - Could not find proper webconsole URL []14384 954   03/14 13:57:10 2568903 GetWebConsoleURLList() - There is no WebConsole available to proceed further14384 954   03/14 13:57:10 2568903 GetWebConsoleURLList() - There is no WebConsole available to proceed further

Hi folks we have Nutanix AHV here and we get a weird thing when Commvault tries to backup a VM with VTPM enabled it can’t find the VM“Please verify that the virtual machine still exists and that the host is in the connected state. If the virtual machine does not exist remove it from the subclient. If the virtual machine does exist reselect the virtual machine and re-add it to the subclient content.”The solution here:Works however Im just wondering if this is a bug with commvault or nutanix? who would I raise this to?We dont have that many Windows 11 VMs running so its more of a Can live with it

Hi, Is it possible/supported to configure Multiple Commserve setup one for Standby in same datacenter and another for DR in another Datacenter?If yes, please share the Books OnLine link for procedure.

Hello, I have a question.Is it possible to restore Teams/Sharepoint or oneDrive content from tape? I can't browse the tape in Java GUI and I can't select the precedent in the command center. Is there any way to do a restore from tape?

Hi all,This question relates to v2 indexed VM backups. I’m running out of ideas and wondering what special reg keys might exist to somehow force the “auto” synth full schedules over more days than the rolling schedule based on retention). In this case we backup 3000+ VMs, most of which use a single plan but multiple VM groups/subclients to split them up by datastore. This used to work OK before moving to plans as each subclient would or could have its own schedule policy.My question is what do you guys recommend to split the synth fulls up ideally accross 7 (or 14) days given that is the retention? Basically becuase of how things were discovered, migrated, etc., there are days of the week where 1000 or more synth fulls run and many days where none run, so, that’s the issue trying to solve.I thought about derivative plans but I’d still need to futz with every one of them via console to undo the “auto” schedule and force particular days of the week.OR are some or many of you just running