Self-Hosted Q&A

Hi all,Could you please advise me on how to back up Microsoft Office 365 (Exchange Online or SharePoint Online) specifically to an on-premise location?I would like to verify if my understanding of the architecture is correct: Access Node: Is it correct that I need to install an Access Node (proxy) within the customer's on-premise infrastructure? I assume this node handles the communication with the Microsoft Cloud and downloads the data.Storage Target: Is the local disk library selected as the destination storage when I Create a Microsoft 365 Plan? I am currently looking at this documentation link: https://documentation.commvault.com/2023e/software/getting_started_with_exchange_online.html#procedureProcedure: Verify that your environment meets the system requirements for Exchange Online. Add access nodes. Complete the Microsoft 365 service catalog. Create a Microsoft 365 plan. Add the mailboxes that you want to back up. Perform a test backup and restore. Is this the correct p

I need to know whether we can connect an S3-compatible repository provided by the customer (“cloud storage”) to Commvault in order to store additional backups as an “off-site” copy. Technically, we know that the connection is possible in principle, but the issue of encryption arose during the project. Could Commvault encrypt this backup with a separate key that is only available to the customer? It is crucial for the customer that the data is protected by its own key and can only be managed by the customer, rather than being encrypted with the general Commvault key. Otherwise, in the worst case scenario, the customer would no longer be able to access the data and would not be able to decrypt it due to the lack of a key. The question is whether it is even possible to restore data on S3 storage that has been backed up with Commvault without running Commserve.

Hi Team,From last couple of days HANA Backup is getting failed.In the Client system showing two instances (instance001 & instance002). Instance001 services is stopped & we are not seeing commserve entry. Instance002 services is up & running, all the relevant data is visible.CVD port in Instance001 is showing 8400 & 8401 is showing in instance002.While trigging backup job in the logs we are seeing CVD port 8400 & job is getting failed. One more point post agent upgrade we are facing this issue. we upgraded agent from 11.28 to 11.36.

Not sure how old this behavior is but im using the latest Linux 1-touch 11.28 x64 iso. I restored a linux server to original hardware. When booting the server after restore, we noticed the nfs volumes were not mounted. they were usually mounted in the fstab file. When i looked at the fstab file it was not the original we used but a new one created automatically by the restore. It looks like it saved the original fstab in a backup file. Its easy to fix, either manually edit the fstab file or restore the old one but its strange we have to do this.There is an option to ‘Retain only selected mount points in /etc/fstab’ (checked by default) I tried to test it with this checked and unchecked and either way the old fstab was not restored and nfs mounts were not mounted. I dont know if there are other ways in which this might cause a problem but i suspect there might be. It’s not a huge deal but its very annoying when it seems restoring the original fstab file should be the default option. Fro

Hello,  What is the preferred method for performing automatic SQL restores? PowerShell (The latest PowerShell release is 0.3.4 on 2024-12-6) 2) CLI with an XLM file 3) Rest API

Hi,i have 1 MediaAgent with B2D storage.Is it necessary to backup this machine?RegardsDennis

Hi Team,We are in phase of POC at a customer and need End-User accessibility interface screenshots that validates the archiving and cleanup process. Means how client site tools look like at outlook client, OWA and mobile devices. Much appreciated if we get the screenshots.

Hi together,we are currently running the Commserve on 11.36.65 and are using several clients with Centos 6.5 and 6.7. These clients had been upgraded from previous versions and are running with 11.28 and 11.36.Now we want to install a new Centos 6.6 (Intel, not Power). We are trying to use 11.20.40 and 11.28 and 11.32 but everytime we get the error: SIM install requirement failed. Please check the log files. The logfile contains exactly this message. Do you have an idea? Best regards.Michael 

Hi all.I hope to get some inspiration or thoughts about a new setup that I’m tumbling with. . I have a 11.40 Commcell and in this Commcell I want to use 2 MediaAgents. The 2 MediaAgents should be setup so that they can act as “failovers” for each other. So if MA01 is offline, MA02 can continue to run backups of clients for both MA01 and MA02 and also continue to do restores of data that MA01 backed-up.2 MediaAgents with separate SSD’s for OS, index and ddb. The MediaAgents is installed with Rocky Linux 9.6 I want to setup the MediaAgents with a partitioned DDB For the disklib I’m going to use a IBM storage SAN system that will be connected directly to the MediaAgents via FC.  As a start I’m going to create 12 Lun’s/disks, which are going to be zoned to both servers The Lun’s will be mounted on both servers On MA01 mp1-6 will be mounted with ReadWrite access and mp7-12 will be mounted with ReadOnly access. On MA02 mp1-6 will be mounted with ReadOnly access and mp 7-12 will be mounted wi

New vulnerabilities notification from Microsoft Defender for Endpoint on some servers there is an issue with opensslCVE 2024-12797 openssl 3.1.3.0d:\program files\commvault\contentstore\base\tessdata\bin\libcrypto-3-x64.dllopenssl 3.0.13.0d:\program files\commvault\contentstore\cvpython\libcrypto-3.dlld:\program files\commvault\contentstore\cvpython\libssl-3.dllopenssl 3.3.2.0d:\program files\commvault\contentstore\base\libcrypto-3.dlld:\program files\commvault\contentstore\base\libcrypto-3-x64.dlld:\program files\commvault\contentstore\base\libssl-3.dlld:\program files\commvault\contentstore\base\libssl-3.dll Is there someone with a resolution?  

So, I’ve inheirited this installation a few years ago.  One thing I never had to contend with, until now, is SAP.  We’re moving to the cloud and I simply need to disable a few databases from backing up.Now, SAP was done through the Command Center - I’ve been using the browser for everything to this point.  However, as I understand it (and this seems logical ...) - if we change things in the browser (which is “under the hood”), what’s done through command center may override those changes.  Thus, if it’s done throught the command center (aka, plans), it should be managed (as best as possible) through the command center.   This is akin to using stick-shift to automatic, it seems.Is this correct thinking?  Start with command center plans - work with it in plans/subclients and finish it with plans/subclients. Second - Ok - how does one disable a database backup in CV 11.32?  I have found “delete” on a database, but that smacks of delete the database - which is not what I wish to do.  In br

I noticed that the latest price list no longer includes Threat Scan for VMs and Risk Analysis for VMs in the SKU list. This effectively means both services can now only be purchased or consumed based on the amount of processed FET.We recently added Threat Scan to our internal catalogue as part of our upgrade to FR40, and this sudden change is quite disruptive. Unexpected adjustments like this significantly impact MSPs and resellers, making it harder to position these services to customers because the cost becomes highly unpredictable.I’m curious to understand the reasoning behind this change, as in my opinion, it does not seem to support upsell, sales growth, or revenue generation.

Hello,I’ve associated a SVM to a Netapp client - under the properties of the Netapp client on the “storage virtual machine” tab the SVM is associatedA deconfigured client was not automatically createdManually trying to configured it did not worked as well does anyone have an idea?

Hi as i try to find document only find it on mssql on-premise.Can be commvault backup azure sql with tde feature ?Thank you to much.https://documentation.commvault.com/2023e/expert/back_up_sql_server_data.html

Hello!I hope you all doing well!I am playing with backup configuration for MAXDB, we would like to control it via worklof.Unfortunately while triggering backup via workflow we are getting two errors…One error for workflow called “SAP MaxDB” is: While trying to run workflow “SAP MaxDB XUSER” i do have this error:     When we do trigger a backup from server by the same command as is int the script/log: Then backup is working - but only triggered from server…Now we do have backup scheduled from crone, but we would like to trigger it from CV.

Hi All, I am having some challenges protecting a multi-instance DB2 configuration. The below error is thrown: Db2 vendor library reported an error:[ ---- error report ---- app. message = backing up the database line = 6198 file = ClDb2AgentLib.cpp SQLCODE = -2079 SQL2079N An error was reported by the shared library "/opt/Commvault/commvault2/Base64/libDb2Sbt.so". Return code: "-1". --- end error report --- ]. [Backup] operation could not be completed.Source: p3hdb_2, Process: ClDb2Agent The backup of the first instance completes successfully. Can a single Commvault instance protect multiple DB2 instances? I ask because how is this achieved if a different user and group own the each DB2 instances? As I understand it the Commvault binaries and log location should also be owned by this same user/group? In light of the above:1. Are multiple Commvault instances required to protect multiple DB2 instances?2. Can different users/groups own the different DB2 instances?3. If so, should the Db2_c

Hi all,We encrypted our databases with TDE in a pilot project and figured that Commvault SQL module makes the backup 8 times larger compared database dump on the disk (SQL 2016, compression enabled).What is recommended Commvault configuration so that we retain the size SQL Server can achieve? We moved from filesystem backup to native backup few years ago and currently it looks like we need to move back! Has anyone implemented this with good results, please? Thank you.

Hi,Is there a report or setting that will alert me when the Metallic side of my DR backups fails ? Thanks 

Hi,I have two app’s created in Azure for Mail & OneDriveIn my CC I add the Exchange Online app with the Azure details without issue.When I do the same task to add my One Drive it adds but it appears as Type Exchange Online. - see print screen below.What is causing this ?Thanks

Hello,We have a client running file system level backups. Recently we associated it with a new storage policy and ran fresh full backups expecting a new Index will be created for that job.Running Synthetic-full backup ( after few incremental backups ) triggers Index restore job from the previous storage policy where the copy data paths were on a different media agent.The Index restore job fails as the communication between the current used media agent and previous one is blocked.Any Idea how to force the creation of new Index or to avoid the reference to the previous Index ? Thanks

Hi, Is it possible to perform a backup using the Block-based Backup technique with Separate proxy for Backup Copy? Client is a virtual machine running Oracle Linux (64-bit), VMware Tools version:11269 (Guest Managed)  The data is on the “Hard disk 3” mounted on /mnt/data. It’s an RDM disk.    The Block-based Backup technique is working fine.  When I check the IntelliSnap option and try to use a Separate proxy for Backup Copy (selecting a virtual machine Linux Media Agent Data Mover), the job completes with errors.  Error Code: [32:392]Description: Unable to find OS device(s) corresponding to clone(s). Possible reasons could be 1) Improper FC/iSCSI H/W connection between the host and the array 2) The OS didn't find the device corresponding to the clone. : [Unable to find device(s) corresponding to snap(s)/clone(s)]Source: cvault-ma-09, Process: FileScanAccording to the documentation, Block-level backup operations have the following phases:Snapshot copy phaseBackup copy phaseBoth of thes

I can't add the hypervisor. We've already checked the communications and the credentials are correct. Does anyone have any idea why? The Commvault version is 11.34.28.   

Hello, is there any official article in the CV documentation, which would clearly state, that the VM does not need to be protected by the Virtual Server Agent (VSA) to consume a VOI license. As long as the File System Agent is installed and the VM is detected, any in-guest agent backups (e.g., SQL, Oracle, Exchange, AD) will be covered under the VOI license. Arlie gives me the link and says that here this is written explicitely:https://documentation.commvault.com/commvault/v11/others/pdf/commvault-complete-license-guide.pdfBut I get error 404 when trying to open it.  Best regards, Aleksandra 

Hi,We accidentally added fields to the Access Node configuration for SharePoint Online and can no longer remove them. In our case, specifically the field: “shared job results path.”Does anyone know of a way we can remove this field? 

Hi,we are currently facing the following situation:We write data on a NAS system via NFS, e.g. on “folder A”. Then we want to create a symlink to this folder, called “folder B”.“Folder B” is then presented via CIFS/SMB to our Windows Media Agents.Will the backup work and backup all the data or will it only see the symlink and just backup the symlink-file?I know that we can just share “folder B” via CIFS, but my colleagues want to do it with the symlink if possible. Any clues or ideas if that would work? BRJan