Self-Hosted Q&A

Hello community, a quick question!Is it possible to proceed a restore directly to a Synology NAS ?A guest file restore for example, from a VM → out-off-place restore directly to a NAS device! From Command Center, for out-off-place restore, I can see only MediaAgent, and other VM’s as a destination and not a NAS device.

Hello to all,In order to save some Commvault licenses, it’s a good practice to Release License from CommServe & MediaAgent?In a test, I see that after this action, MediaAgent still proceed with DDB backup.So, is this any reason to keep consume Commvault license for Commvault infrastructure Servers?  Please for your feedback!

Hi. I am trying to download the agent for my window and client system from the below URLMA: https://ma.commvault.com/ESD?fv=11.0&esdID=1378Cloud: https://cloud.commvault.com/webconsole/softwarestore/store.do#!/130/733/20849 But getting the error on both URLs, Is there any other way to download manual packages for agent system window and Linux? 

Dear all,our Health Report recommends to change the Password Complexity Level from 2 to 3. Once changed, will there be any impact on the current operations in the sense that any job will stop working due to a non-satisfactory password? Is there any way to know which users will be impacted? Sorry if this question sounds a bit dummyHave a nice dayGaetano

Hi Team,We have facing one issue in our infra, While restoring the One oracle DB schema in to same place .Restoration is completed with successfully, But after restoration while checking the Oracle DB inside procedures are missing.Could you please help on this case  

Hello i have installed webserver/webconsle server for archiving recalling service everything was working then i have installed outlook 2013 64bit.and i got this error  i have restarted the tomcat service replaced the i18n from C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\113 to C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\116 and 119 uninstalled .Net framework and reinstalled again. restarted the server  Restarted the iis servicesand the issue still persist any advise ? 

Hello, im trying to configure Nutanix appliance i have entered the prism ipport 9440 is accessible from the access node the readiness is ready.but when i cannot browse the vms in the vms tab, when i switch to the containers and expand i can see the vms.when i select a vm from a container and try to perform a backup it pop up an error that vm is not found or subclient is empty  attached the vsbkp log from access node contains the error below curl-err:[No error] http-resp:[412] url:[https://10.11.153.100:9440/PrismGateway/services/rest/v2.0/vms/2e2d2a1d-fad6-b949-8b1f-535e4deaf2a2] req-data:[_null_] len:[0] server-resp:[{"message":"This action is not supported on Prism Central","detailed_message":"This action is not supported on Prism Central","error_code":{"code":1101,"help_url":"http://my.nutanix.com"}}] resp-size:[188] your advise is appreciated. 

Hello Commvault Community,  Could any of you tell me about the location for the Commvault Vaultracker configuration? How will they differ, how to understand it correctly, because in the documentation I have not found an answer that fully allowed me to understand it. What is the difference between Stationary and Transit location - is it just a logical difference or maybe I don't understand something? Thanks&Regards,Kamil

Hello Community, #1 Is there a possibility of encountering issues such as performance degradation, resource contention, and conflicts when running both Commvault Azure VM backup (both Intellisnap and regular Azure VM-level backup) and Azure Site Recovery (ASR) on the same virtual machine at the same time(running both Commvault Azure VM backup using Intellisnap and ASR on the same virtual machine) or any side node from other customers that you were aware of  #2 are those two solutions work differently and capture different types of data during backup/asr replication? thanks 

Hello we just upgraded to 11.28 maintenance release 63 and I have noticed that the commcell EVENT VIEWER - ALL Events is no longer displaying “program-JobManager” backup jobs like it use to when we were on 11.24.x.   It does list in the event viewer when the DR jobs runs or if there is are fail logins etc but no longer displays the completed backup jobs.Backup jobs are running successful as I can in the “command center” they have completed successful Any thoughts on why this is happening.  Im still consider myself a rookie commvault user. ThanksBC 

I want to monitor how much my client computer are consuming from my disk, how to do that ? I checked the monitoring template but i did not find what i need.

Good day everyone,I have a customer that has been doing file arching for few years now. But now they need to massively recall everything that has been archived, but for that they need to provision the space required for the recall.As mentioned on the following thread, I can see the Archive / Compliance Job summary report:And it shows what was archived using traditional Archiving.But, the problem is that the customer switched to OnePass at some point. And based on the customer’s estimation, the OnePass archived data does not show in the report.Is there a way to see how much data has been archived with OnePass? Many thanks in advance.

Hello,I have Commserve backup server simpana version 11.20.85, I have configured setup for backup four virtual machine (VMware virtualization)I noticed that the Data and Index backup of four virtual machine is placed on two separate tapes on the Tape library. This is a limitation because I have two drives on the Tape library.If I have a backup that is performed on another drive, the backup of these four virtual machines cannot be performed simultaneously.Where is it configured, perhaps in the Storage policy or Schedule policy, that the Data and Index backups are placed on two separate tapes?Best regards,Elizabeta     

Sorry, wrong category, can’t delete...

Hi all,We are creating an AirGap Solution towards another Azure tenant.The AirGap solution contains multiple Network Gateways and MediaAgents with Storage Accounts attached.Question:1. Does anyone have experience using a Azure Private Link Service to sent AirGap Copies using the Azure Backbone Network?2. If yes, how did you configure the Azure Load Balancing?How I think it’s working: 

Hello everybody,I have just received in my mailbox the warning for Metallic Cloud Storage Service license expiration. Where can I check the exact date of expiration? I tried the License Summary Report but it shows License expiration: N/A in the Metallic paragraph. Thank youGaetano  

Hi Team, Is there any way to connect the Physical Tape Device into Virtual Machine under vmware Esxi Host?The VM will install with Window OS. Is there any possible to do so without physical Media Agent? Please advise or share any related document.Appreciate the help to guide, if we can use FC/ SCSI connection to connect both VM & Tape Library. 

Hi All, our security team ask me if its possible to install the trend micro av software on the frel. We used the ova template from comvmault. If its okay to install the av agent are the normal excludes for an mediaagent under linux enough or did we need more excludes ? 

Hello, is there a road map for 1-touch recovery for new Linux and Windows versions?I am missing windows 2022 and Linux RedHat 8.6, do we know when it will supported?I am running currently Commvault 11.24.53regards Jürgen

Hello all i have a file system agent on a Linux server and I can browse the file system but not completely backup directories. the directories with highlighted green, not backup as in the following screen directories not backup highlighted green  /usr/sap/transNote :I can browse the directory with no issue 

Hello all  I have upgraded from 11.28.36 to 11.30.40 and after the upgrade, I notice  sap backups failed due to the following screenshotwhen I browse ClHanaAgent log on the server I got the following  

Appreciate if someone can clarify below question,we have critical system backup run mid night and if incase the backup job doesn't complete before working hours we need the jobs to be queued or killed , which one to use  , i can below option for schedule which i can apply for individual task under a schedule , what if I enable total running time but didnot selected kill running job when total running time expires ? and if i set blackout window for client or server groups how it will affect,suppose my job starts at 12 am midnight and i set blackout window from 8 am to 6 pmwhat happends to a job which started midnight and could not complete before 8 , will it get killed or suspended or queued ,?i can set blackout window for individual client from java console can i do the same w

Good morning,When browsing databases, protect->databases->Databases tab up top.  I’m filtering for Type= SQL server.  It’s displaying SQL server, Postgres, and MariaDB as well.  Has anyone seen this behavior?  Seems like a bug.  We are on 11.30.36.Thank you

Hi Team, Greetings! while trying to browse the files / folders for the VM, we are getting below error. cvfbr_validation looks good and validation fine. connectivity to MA / cs via 8400-8403 is good as well. still not sure why getting this error. any help will be appreciated.  Browse failed due to error while mounting virtual machine: Client mediaagent1 can not attach service in cvfrelp1*cvfrelp1*8400*8402. Please address communication issue between this two clients..]: [2] Args Pushed, [1] Args expected

We're running FR30.43 and a customer asked us if there are ways to improve backup/recovery performance of a Windows File Server cluster based on Windows Storage Spaces Direct. Our customers manage everything via Command Center and have to access to the CommCell console. From the CommCell console there are/were several ways that allowed you to improve backup/restore performance:Enable the option "Allow multiple data readers within a drive or mount point" Increase data readers Spread contents over multiple subclientsBesides the last one mentioned the other two mentioned cannot be set/tweaked when you use protection plans. So, my questions is what is the default behaviour when using plans and what options can you implement that improve backup/recovery performance for large file servers.