Self-Hosted Q&A

Push installation is failed on Linux Agent. Error Code: [68:176]Description: Client might not have connectivity from CommServer/Remote Cache or user credentials provided are incorrect. Ping is workingTelnet is working from client to commcellRemote cache is update to date 11.63 verssionVerified user name and password RegardsRobert

is it included in the commvault oracle backup phase , or if a customer want to export and backup this is there anyway to be done it with commvault , instead of backing up the  dumb saved location 

Hi, in the advanced restore options in BOL.https://documentation.commvault.com/11.24/expert/34600_restoring_sql_server_data_with_exclusive_database_access_option.html It says : Restore of database fails if exclusive access to database cannot be obtained. In such scenarios use the Drop Connections to Database option to drop all existing connections to the database. By default this option is set to false. But at my customer this option is enabled by default ! Where can you change this to OFF by default ? Thank you,

I have an Oracle Linux 7.9 system that was configured with 1 touch and ive done a BMR on different hardware (same configuration) with a new IP and hostname and also selected the option to clone.  The one touch restore/clone went well on the other server however, a full 1 touch back up on the original is now throwing an error and Im unsure what I can do the rectify the issue.The specific message I receive is:Error Code: [6:966]Description: System state backup failed : [Failed to create a tar archive containing /tmp/initrd.img /boot/vmlinuz-5.4.17-2102.201.3.el7uek.x86_64 /tmp/ARCH /tmp/binfmt /tmp/ver ]Source: Hostname, Process: sr when i look at the server, initrd.img doesnt exist in /tmp.  Neither do the subfolders /ver or ARCHIve tried to reinstall/repair the client on the original machine, but it has not helped.  Any ideas what i can do to get

Hi,I’m trying to configure an automatic schedule for archive logs, We’ve configured the automatic schedule as the following screenshot: We would like to know if that percetage is associated with the disk utilization and if its possible to configure with the FRA utilization, for example, when the FRA is 70% Full run an archive logs full backup.We’ve testes and doesn’t seems to run the backup but a second opinion would be great. Best regards and thanks in advanced.

HiWe want to upgarde Hyperscale 1.5 OS current 7.7 to latest 7.9 and we have follow following URL Installing Operating System Updates on Existing Nodes (commvault.com)Initially it failed due to to able to download OS upgrade from Commvault site during creation of remote cache, then we have fixed download and downloaded. Now we running script  “./cvupgradeos.py” and getting following error, how we can make RPM query complete “Previous software download and rpm query job was not successful. Please ensure that RPM query completes successfully before running OS upgrade”  Thanks 

We have multiple backup data libraries (50TB+ each), we have mirrored one using storage mirroring techniques (NetApp). We’re planning on going into maintenance mode and changing the library mount path to new location after syncing and breaking mirror relationship.  Is there anything we’re missing or need to be aware of when modifying library backup data paths?  

In the past I believe (after upgrading the commvault environment, commserve/media agents, etc) a standalone java console would prompt “download and install updates?” and then the user would click “yes” and it would upgrade itself.  I’m on 11.24 and my standalone consoles are just throwing up a pop up saying basically ‘the console is behind. upgrade your console’. The console still runs after hitting “ok”, but its rather annoying.In the past (if a console would not auto update when launched) I would have to manually build a package with an installer tool, copy it to the client machine, and then run the upgrade.Is there a way for users to “upgrade the console themselves” through the Java UI ( or a setting that will cause the console to auto upgrade if needed?) without having to build an installer/upgrade package and send it to them?

Does placing the system-created ddb backup within a deduplication storage policy have any effect?Or is it preferable to set the storage policy of a system-generated ddb backup to no deduplication policy? 

Hello, We have some data/volumes/svm backed up from Netapp using NDMP protocol. Data was baked up when CS was v11 FR24. Meanwhile the data was migrated to a new Dell Unity NAS device. We have in backup as well the "new” migrated data using NDMP protocol (CS v11 FR28/2022e), while the old SVM on Netapp was decommissioned. I need to restore cross-platform some files/folders from NDMP Netapp backed up v11FR24 into NDMP Dell Unity backed up now via v11FR28. The idea is i do not have the option to select as destination any Dell Unity device (so nothing in the drop down menu as an option for Destination where to restore, only some bunch of unix/windows servers). Is this type of restore supported? i remember in the past that i did it (Netapp to dell, but fr24 to fr24), not so sure though and i might be wrong. Any thought/hint on this it will be highly appreciated! Thank you!

Good day Community, I did Windows file server archiving in the past using the CommCell Console. But now, using the Command Center, get’s me so confused.I’m not talking NAS, but simple Windows Servers. Which packages should be installed, and where? Do I install packages on the Windows server itself? Do I just use a MediaAgent as an Access Node? In this case which packages on the MediaAgent? And to make sure that stub recalls work for people having a mapped drive on the Windows server?I try to understand BOL (Essential) and can’t figure it out, and been spending hours in labs not able to make it work. :-(If someone could go over the high-level steps would be AWESOME!And just in case, is DFS still not supported for archiving?Thanks in advance.

HiIs there any way how to remove the setting  sCSINTERFACELIST on the media agent?The reason for my question is, because I have removed Commvault LiveSync, and the old Commvault standby node is removed also. And I want to avoid any communication to the old standby node. Thanks in advance!

I’m deploying the authorisation workflows for the usual functions in a few environments. We already have a robust role-based access methodology where only privileged accounts have access to the system and a different account (higher privileged) has master rights, no low-level accounts have access to the system.The issue I can see is that the authorisation workflow sends an email to the privileged users in the groups that I choose to be the authoriser, but none of these users have valid email accounts so won’t get an email notification that there is a request to approve.Apart from having eyes-on-glass on Command Centre to approve requests what have people done in a similar situation?All users are authenticated via SAML using AzureAD for MFA so email addresses get synced from there.  Perhaps we could have a local account with a Distribution list for all approvers but then the local account would have to be added to the “users who can authenticate” list which

I have installed the commvault client on the server, and configured the oracle DB (well, ‘SAP for Oracle… which is supported for this setting). I set the nFilterApplicationFiles to 1, then backed up the database, then the filesystem. It appears that Oracle DB files are being backed up by the filesystem.  The docs are a little unclear...Excluding Database Application Files from a UNIX File System Backup (commvault.com)indicates for Oracle: “The following files are excluded when you set the additional setting on an Oracle client:The Oracle datafiles that the software displays in the CommCell Console Oracle browse pane.”There is only 1 database in this Oracle instance, it's a large part of the total server footprint, and I’m seeing Data related DB files in the filesystem backup when I browse the filesyst

I have an event with code 6:1002 in Event Viewer with the following description: Backup operation was running from a fewer Data Access Nodes than configured. This could result in slower backup. The following Data Access Nodes were not in use: bkprj1r. Please check to see backup services on this node is up. The bkprj1r server was a Linux MA Server. It was decomissioned last year. I probably didn't follow the correct procedure to disable thar MA server. The Job ID is 2752789. It started from the System Created for Index Backups Schedule Policy.  IndexCheckPoint.log:14516 38b4 11/04 13:00:11 2752789 DistributedIDA::CMaster::register

How set "Throttle RMAN disk read (MB/Sec)" parameter for "RMAN Backup Copy" using "Proxy Server" operation?If I setting "Throttle RMAN disk read (MB/Sec)" for schedule under subclient which using IntelliSNAP it not take effect. 

example of versions for oracle.hi, a customer of ours was trying to upgrade all clients to indexing V2.but the for oracle it only states that oracle 8 and Rac are supported. (or that is how i am reading it) so my question is can we upgrade later versions of oracle with this workflow? regards, Thos Gieskes.

CS 2019 standard - 192.168.2.12syslog: rhel 8.7 - 192.168.2.177tls port : 6514v11.29.44https://documentation.commvault.com/2022e/essential/114237_configuring_syslog_server.html #1 I created a CA in syslog server and then created a self-signed certificate for my server named "cs1.pem"  and imported it into the "Trusted Root Certification Authorities" folder of CS server and imported CA cert into the system-wide trust store (certutil -d /etc/pki/nssdb -A -t "C,," -n <nickname> -i <path to CA file>)#2 I successfully enabled secure messaging through the admin center with this self-signed cert.#3 Issue:However, when CS tried to connect/send data to my syslog server, encountered an error message saying "GnuTLS handshake retry retu

Dear Team,We have configured two node Windows Failover File level backup. There are 8 Cluster disks and we want file level backup in all the cluster disks.We installed File system agent in both nodes and then the backup job was configured under the Failober cluster client.Now we are facing the issue that the cluster disk is showing only Cluster Owner node only, if the cluster disk will move to another node that disk is not showing under the Windows cluster client. The backup job is showing failed due to disk path is not available.Please advise. 

Can anyone help me with the Ansible uri module syntax to run a qscript? Specifically I’d like to be able to execute the AuxCopyReporthttps://documentation.commvault.com/2023/expert/AuxCopyReport.html - name: "Run aux copy report" uri: url: "https://{{ cv_server }}/webconsole/api/QCommand/qoperation%20execute" method: POST body_format: json body: "what goes here?" force_basic_auth: yes headers: AuthToken: "{{ auth_token }}" Content-Type: "application/json" Accept: "application/json " validate_certs: no register: cv_auxcopy 

I regularly run the data aging task. How do I find out which specific data has been deleted by this job? I am referring to specific backups and their size. Thank you.

Hi All,We are Planning to do a domain name change on our Commserve and wanted to know how much time it may take to perform the commserve name change on all the clients after the commserve hostname name is changed.According to below documentation it says it will take about between 20-30 seconds for each client depending on if client is online or offline, we have like 2000+ clients on which agents are installed. will it really take like 5-10 hours to perform the Commserve name change on these clients? or will it do it in parallel on all the clients and should be done in 30 mins to 1 hour?https://documentation.commvault.com/2022e/expert/7031_changing_commserve_name_for_clients_after_restoring_database.htmlAny advise here is appreciated!Thanks.V

Microsoft is implementing changes to the Windows Boot manager in May 2023 updates. Will there be an updated version of 1-touch recovery media available for this?https://support.microsoft.com/en-us/topic/kb5025885-how-to-manage-the-windows-boot-manager-revocations-for-secure-boot-changes-associated-with-cve-2023-24932-41a975df-beb2-40c1-99a3-b3ff139f832d#apply5025885The latest version I see in the Commvault store is : 11.30 1-Touch WinPE10Last updated: Dec 27, 2022

Hello Guys, The Company’s board requested a backup execution report since the month of January. I tried to run report, as shown in the images below. I put Range Time from January To May, but the report only backs from March to the current date Is there a way to run this report as the backup run since January?   

We have numerous search engines and nodes that are Windows 2012 R2.  These nodes are no longer actively indexing data, but are being kept to allow searches.  We would like to update to a newer version of Windows.I found the P2VCiIndexMove workflow to perform a hardware refresh, but have a couple questions.Will this workflow work in V11.28 (2022E)? Is it possible to refresh the hardware and re-attach the disk that contains the index?