Self-Hosted Q&A

Hello, i have set the process manager flag to auto-start services when os start, but when restart the os the services not start!someone can help me?thanks

Greetings,There are two physical machines running Oracle Linux 7.6 with 1-Touch Backup (CV 11.24.78) configured the same way. 1-Touch Backup is working fine on one machine, no errors, ‘all green’ 👍Now, let’s take a look at the other host:It’s a differential backup (the full backup completed successfully the day before); six hours later, after 10 attempts CV gives up 😥There aren’t many details in the CV journal with regard to what happens at 10:15:14 - this is where (and when) the problem occurs:However, I see a lot more in FileScan.log I downloaded from the Linux - the crucial entries are in CFileScan - Status - FAIL (cv-log).txtThose entries repeat further in the FileScan log until the job ultimately fails.This may be the key sequence 🤔:comparing with previous dir change [] to get deleted items Failed to process DirChange CPostProcessDirChange::Run(173)/Compare failedI will be grateful for any advice/hint on this one 🙂

We have an environment mainly that is mainly linuxbased and try to keep number of windows servers down to a minimum. However we see that Office365 backups require that the webserver is windows based due to different reasons and requires an outlook installed to do PST restores.We are planning to try to implement HA on the commandcenter/webserver side and have a few questions in that regard.Planning for 1 commandcenter to point to 1 webserver as pr documentation.Must these webservers also be windows based to be able to support restores and configurations of M365 clients. or is it enough that there is one windowsbased webserver available?Must all webservers have outlook installed to do export to PST or can commvault somehow route the PST generation to specific webservers and the file be made available for the correct webserver?The simple design would be to keep the webservers windowsbased with outlook installed, but would prefer to move more to linuxbased workloads if possible.  

Hi,I am looking for a way, for example via workflow, to set all started (partially written) media (tapes) to full at the end of a quarter so that the backups for the new quarter all go to new tapes. We can not use the vault tracker because there are not enough export slots (or how does it work if a medium is to be exported via vault tracker but all mailslots are full ??). Or can we also use the vault tracker to just mark the media of the past quarter for export only (and disabling further writes)  without exporting the tapes  to the mailslots themselves so that we can take out the tapes in the order we want?Best regardsFrank

We have dotnet 3.1.32 which our security center scans are posting critical vulnerabilities because of 3.1.32 is EOL.   What hosting bundle for dotnet to I install since 3.1.32 is no longer being supported/patched.?   Cant seem to find if 11.24.x supports dotnet hosting bundles 6.0.x ?   Any input will be appreciated it.  Or suggestions on which dotnet I should be using?   ThanksBC

Hello,I can’t find the information.I would like to know , with SP26 or 28 , i want Backup Kubenetes on PhotonOS and Red Hat Core OS if its compatible ?The information isn’t present in this documentationhttps://documentation.commvault.com/v11/essential/124720_system_requirements_for_kubernetes.htmlThank you   

Hello, For VMware there's a youtube video specifying each communication requirements between commvault components, access nodes, and vCenter/ESXi hosts. I am trying to find the same for the OLVM environment.  Does anyone know? Regards,Pedro

does a media agent index backup still run if the license is released?will it going to affect the restore if its grayed out?you can see the system created DDB Backup is disabled and grayed out.  

Hello CommVaulters, Uninstallation of MediaAgent on Linux machine via CommCell is failing. So, I would like to clean up mediaagent on Linux and push a fresh media agent software onto it. Please help me with the commands to run on linux machine to manually uninstall or clean up MediaAgent. Thanks in advance, Arun Kumar KT

When we select HCP in Commvault and provided cluster details it gives us:Access to the file/media denied. Please verify the permissions on the mount path and retry the operation 

Hi Team,Greetings! is SQL DB restoration can be done from a DB hosted in SQL 2016  to SQL 2012 ? I hope it will work as higher version to lower version restore, could someone confirm it. 

Hello, Team So, i was trying to restore from tape and i got this error below; Kindly advise on what can be done to fix this.The architecture is, backup to disk using media agent in first location, and replicating to tape from first location to second location with another media agent that the tape is attached.I am trying to restore to oracle instance in the first loation. I have restore for a VM before, and it was fine.Please, help.Error Code: [72:151]Description: Error :[No     recover SCN received .]Source: Clone_preprodfcdb, Process: ClOraAgent 

 Hi Team, Good Morning! I am doing a remote push upgrade for the cluster server, we have two node. nodeA is active and nodeb is passive. upgrade went smooth on nodeb but nodea is getting failed with below error.  3580  5     04/13 10:19:39 768113 ### ### - Backed up registry keys.3580  5     04/13 10:19:39 768113 ### ### - Warning: Failed to bring the service resource [GxClusPlugIn (emrsql07) (Instance001)] offline.3580  5     04/13 10:19:39 768113 ### ### - Error: Failed to bring cluster resource: GxClusPlugIn (emrsql07) (Instance001) offline.3580  5     04/13 10:19:39 768113 ### ### - Set application exit code=[Failed]3580  5     04/13 10:19:39 768113 ### ### - Setup is shutting down with exit code Failed ...3580  5     04/13 10:19:39 768113 ### ### - Set application exit code=[Failed]3580  5     04/13 10:19:40 768113 ### ### - Skip cleaning up failed installation for upgrade/interactive install as this is not a fresh push install.3580  5     04/13 10:19:40 768113 ### ### - Trying to

Helloif I want to use proxy for backup copy of Exchange / SQL data I must install the complete Exchange / SQL binary onto the proxy ?If I have a Microsoft software assurance I must pay for the installation of Exchange / SQL binary onto the proxy ?RegardsFederico

Hi Team,In my environment the CommserveDB size was at 77 GB now and when I checked the history of that it was 59 GB on March 18 and from March 19th it was 77 GB.There were no changes performed on the environment.Will there be any reason why there’s a 18GB size increment on the CommserveDB and will it impact to the environment.???Note: Out-off 77GB the CommservData size is 55GB and Log size is 20.5 GB

Greetings,Media agent and commserve are installed on my AZURE Claude. Is the upgrade procedure similar to a conventional on-site upgrade? 

Hello everyone,I’m testing my recent upgrade from the V1 to V2 client for OneDrive backups.  My OneDrive is Ken.Hemmerling@apsc.ca\My Documents and I’m testing a restore of a Word doc from within a folder named DBA.  On the screen where I select the file to be restored, I also select Restore the data to another location and specify the DBA-Restored folder. What I’m want to see after the restore job finishes is:  DBA-Restored\Tom.docWhat I actually see is: DBA-Restored\Ken.Hemmerling@apsc.ca\My Documents\DBA\Tom.docIs there a way to tweak the configuration of CommVault so that when I say “restore file Tom.doc” that I actually get “Tom.doc” without the rest of the path?Ken 

Greetings!Our Hyper-V environment has Commvault backups and we're planning on migrating all the virtual machines to VMware vSphere (VSAN). If I have a backup (Hyper-V), can I restore it to vSphere? 

Hi,i have a Grafana monitoring setup i would like to expand with some Commvault stats.https://grafana.com/docs/grafana/latest/datasources/mssql/It’s possible to query SQL databases, like the Commvault DB.Which query should i use to become the SLA % you see in the dashboard of the Commandcenter?

Hello Everyone, Our CV Index database increases very fast. When I check the Index Db folder I see the cvldxlogs folder. Can I delete this log folder (old dates)? Additionally, how can I do maintenance the index database? I should decrease the index database and log folder. 

When i create reference copy sub client for tier on prem to cloud , But it was copying the data , it’s not moving the data to on prem to cloud , How can we do Retention settings for Tiered cloud storage and how can we setup the settings for Retention.Please help me in that process 

https://[commserve]/webconsole/health/health.jspWhen accessing the health reports, I noticed some of the links to some of the reports have “&exportType=PDF” at the end.When clicking on these particular links, the report view/design is different.I guess “exportType=PDF” means it should show the report in a way that looks good in a letter/A4 format PDF-file, but this is unwanted when viewing the reports within the browser.Especially the Index State report is actually unreadable in this “PDF” view.The reports that have “&exportType=PDF” at the end of the link:-Cleanup-Software version-Index State-Index Cache Location-Capacity License Usage-Anomaly JobsWe recently upgraded to 11.28.56, but I can’t say for sure if this was an issue before that. If I edit the URL in the browser address bar, and remove “&exportType=PDF” at the end, the view becomes normal, but I would like to remove this from all the health report links.Known issue? Anyone else seeing this?

This seemed simple enough when I started… ;) I’ve got a number of policies reflecting differing retention times (1 month retention for 1 month, 1 month each for 12 months, quarterly and a yearly). Dealing with disks, this is great, for the most part as the Dedupe never seems to grow tired of how much I torture it.  However, I’m finding that when I got to tape, we’re seeing jobs go to varying tape media.  One thing I’d like to hammer home, however, is that yearly backups are separate from anything else.  I don’t need something with a retain until being 2030 and something else on the same tape being 2023.  We have three tapes drives in our robot, I’d like to just spin one off and let it deal with the yearlies.  We have over 700 servers, so it’ll have more than enough use from the beginning of the year until around tax time. First - is there a better way to handle this?  I know there are methods with policy names, combining streams, and multiplexing, which, frankly, all seems like playing

Hello, During configuration of a hypervisor I had to create and delete it a few times. Using Commcell Console… suddenly, there was an Entry showing in Command Center that I could not manage/delete. And that entry did not exist in Commcell Console. Only in Command Center. How to delete it?  If I click the entry:   Regards,Pedro

Good day Community,I have a customer that has been doing file archiving for few years now. I was wondering if there is a way I can evaluate how much data has been archived for each subclient? I need that information to plan for a massive recall. Is there a report?Many thanks in advance!