Self-Hosted Q&A

We want to enable email notification for replication jobs, and the test keeps on failing only the “ backup job failed” is working.Kindly assist.   Regards,Kafui 

We are currently in the process of going Tapeless with Commvault.  Our Commserve Disk Library is onsite and will be staying on site, the only part is we will be sending our Aux to Metallic Cloud Service, or whatever it is called now.  My question is can we run our Commcell from the cloud to connect to our Inhouse Media to do all our backups and Aux backups without having to go full Metallic and have hot storage?  Our Security officer is asking as an added layer of security incase a “bad actor” access our onsite system they would also have access to our commcell since its on site, if it was housed in the cloud we are slightly more secure.  Thank you for any info.  We have a meeting next week with commvault to further our services with them, but figured I would ask here so I don’t sound like a complete idiot in the meeting.

We have a possible unique issue where we need to use a UNC path for CIFs logs files which is shared from one of our media agents on prem. I have attached a 5TB iSCSI mount to a media agent and created a UNC share \\MA\Job_Results\CIFs_Job_Results\*access node host name” The UNC path is shared at the “Job_Results” folder as suggested in this article to share it two levels above the destination of the logs folder: https://documentation.commvault.com/2022e/expert/6592_using_unc_paths_for_job_results_directory.htmlI have created a local account on the MA with a unique username and password… Gone in to the advanced properties of the access node and mapped the following UNC path:\\*media agent hostname*\Job_Results\CIFs_Job_Results\*access node hostname*Then provided the local account previously created on the media agent, clicked ok, then ok again. The CAN (CIFs access node) properties dialog window hangs whilst it copies the local folder job results to the new UNC path local. Window closes

Hi All, maybe you have an idear :) We have 2 customers with very old installations i think. Actually we had the problem that we cant increase the number of streams in the storage policy. The number of streams on all mount pathes is max.  Do you have an idear ? 

MariaDB backup , how does commvault take the mariadb backup?mysql agent installed on the server.Would also like to know Whether DB level encryption can cause issue during backup

Hi Team, I’m experiencing High Q & I time for partitions and could see that SIDB engine is mapped to 1 storage policy(Only Primary copy we have) which is writing 2 backups daily(1 FS and 1 VM). Bue the Q & I time is fluctuating between 300 % to 400 %. Please let me know what could be the issue. Note: No Pending delete records. Regards,Harshavardhan.

Hi all !I would like to know if there are any date for include support for Active Directory backup for Windows Server 2022 in Commvault 11.20 version. Right now, only Windows Server 2019 is supported.Thank you!

Helloif I have Exchange or SQL onto a VMware VMs with RDM disks backed up with agent in-guest (Intellisnap backup) is it mandatory to have the LUNs visible in the guest OS? is it not possible by Commvault to manage the LUNs mapping throught the hypervisor that can see the LUNs ? the clients are registered in Commvault as VMs because we backup also the VMsIf I implement an Application Aware backup I will have the same requirement?RegardsFederico

Hi,i am having trouble reaching ma.commvault.com and ea.commvault.com.Both sites need a very long time to load and after a few minute i get following error for ma.commvault.com:and for ea.commvault.com:Doubled checked with my mobile. Does anybody else encounter these problems?  

Helloif I have 1 Storage Policy for Full DBs backup and 1 Storage Policy for TLogs backup is there some cross Storage Policy check between the retention of Full backup and the retention of TLogs backup ? for both traditional or Intellisnap backupRegardsFederico

HI Team,Salesforce backup is getting failed. Please find the below logs. any help will be appreciated.  

Got a question around the effect on backup when renaming folders in backups of azure files. Running commvault version 11.28A container containes a folder named “longfoldername” and gets backed up succesful. For some reason it gets renamed to a new foldername with a shorter name “folder1”  After this I see a failed items in my jobs, with the original filepath of “longfoldername” and the error ParentNotFound, which is logical since that folder does not exist any more. The number of failed is consistent, so it happens on all incrementals.So how do i clear the failed items count?Theres been run several synthetic fulls after rename without clearing. 

Hello what are the main differences between the “File System Backup Copy” and the “RMAN Backup Copy” ?https://documentation.commvault.com/v11/expert/61225_oracle_intellisnap_backup_copy.html Best Regards Federico

Hi,I need some advice, I am restoring data from LTO8 tapes after an incident. Lots of small files on NTFS share. Job speed is dramatically slow, Here are some jobs from different drives in the library:Average throughput 22.954147 GB/hr.Load(Read: 90.91%, Write: 3.78%, Network: 5.29%)Average throughput57.299713 GB/hrLoad(Read: 81.5%, Write: 3.15%, Network: 15.34%)Why ? How can I speed it up. I have a fast network, decent storage, the library is Scalar i3.The amount of data is 6-7 TB per task - I restore data by folders. Jakub

Hello,I have a question.How reliable is the display of the OS Version and when does it get updated if a client would have an inplace upgrade of the OS?  BRHenke

Hi,recently I have deleted VMware Virtual Machine which was backup by Commvault.Today I have recevied report “no backup for last 7 days” for this client.I have checked in the Schedule Policies and this client is not listed anymore in the defined policies.Is there any other place where it should be removed or disabled?

I want to download a particular section of the documentation, and while I can select the ‘PDF more pages’ option at the top level I then have to select each individual page to be included in the export.  This gets very tedious for a large section.I’m looking for a way where when you select the ‘top’ page, all subpages are selected by default. Can this be done?

Hello Community !I opened this case to get some knowledge about Commserve Disaster Recovery process in the scenario when two the same commvault instances will work in the same time with the same MCSS cloud library connected to them.We have prepared the IRE (Isolated Recovery Envoirnment) - it is a network isolated vDOM solution (Fortinet) where we will perform a restore operations for few of our production systems (in the scenario when we lose entire old infrastructure). The IRE envoirnment and production envoirnment cannot see each other (we will use the same IP Addresses/hostnames for restored production systems in IRE).The first step is to restore the Commvault system from DR backup inside the IRE (with the same IP and Hostname, but with different hardware CPU/RAM). Next we will stop the scheduler and put old Media Agent in maintenance mode. Then we will share the Metallic Cloud Storage Services library mount path to the freshly restored Commserve in IRE (we will install Commvault+M

Hello, I have issue with guest file restore, after starting restore the MA getting error and crashing. I am trying to restore Windows File and using RH8 MediaAgent. After starting restore there is high CPU usage and warrning on MA At some point MA not responding more and you need to restart it. When i am doing file restore and using Windows MediaAgent its work perfectly. I can remember in the past we always used RH8 MA for restores all kind of files. We are now on 11.28.48 SP. I made commvault case 230228-312 aswell, but they couldn't help. 

The file archive option on my laptop is deactivated, but it is not possible to eliminate the option on other computers. Kindly suggest

On the same system, is it possible to deploy both a virtual agent and a file system agent?We want to backup only the VM level status of the server, but their file system will be backed up separately due to the fact that the server system files are too large (12TB in size) and it takes too long to restore if the server is backed up with only the virtual server agent. 

Hi there,We have a virtual machine with SQL Server being backed up with backup type ‘File System and Application Consistent (Needs VMWare Tools installed)’. This backup is succeeding. If we change to using Application Aware processing, will a new full backup be required - and will this backup be deduplicated as normal? Or will this require a net new backup that is not deduplicated against the existing historical?Thanks for your help.  

This is more of a “hmmm”…Background:Currently we have a few “VMware backups” that are set up via a windows clients (installed on a VMs) that have the "Virtual Server" package installed.  There seems to be another way which is to literally just install a “VMware vCenter" client (I just installed one today). Both seem “similar” and I’m not sure why we would have set it up the other way in “the past”.Questions:Is the “windows client (installed on a VM) that has the "Virtual Server" package installed.” just an older way to handle this (which is why we likely have this configuration)?Which is the preferred way to handle VMWare backups?  If both are “valid” are there benefits or reasons to choose one over the other? Since they both work I would assume both are “supported” but I’m looking to do it “the newer/better/cleaner/likely to be the path moving forward” way vs “it just works choose either and live with it” way.

Hello Community  I am currently troubleshooting an issue with high IO during SQL backups. Upon investigation, I found the IO wait type to be BACKUPIO. Further analysis of the Commvault performance log revealed that writing to the media is slow, which is consistent with the issue we found using a PowerShell script to determine I/O wait type (BACKUPIO).Currently, our storages live in Azure, with three copies (primary, 2nd, and 3rd). The primary and 2nd copies have deduplication enabled, with a block level ddb factor of 512 of each. To achieve a better balance between write performance and recoverability, Perf log recommends adjusting the block size from the data path properties to 128KB or 256KB.My question is whether I need to change the block level ddb factor to 128KB on both the source and destination cloud lib, and if so, what is the proper procedure to adjust the value? Do I need to put the MA in maintenance mode and ensure that no jobs are running in the DDB/MA, then reboot the ser

Hello,I would like to backup our GitHub Account where we have a huge amount of repositories.And few are added very frequently.But I’m not able to configure once as content “all repositories” in order to have also the new ones added without going back to the configuration.Someone was able to do it ?Today I’m forced to add the new ones regularly manually (add content).Thank you,Regards,Michael.