Self-Hosted Q&A

Hi All, we are trying an DR Restore for our Exchange enviroment.  We have done the System restore of the 2 Exchange Nodes ( OS level only in vsa backup ) we added the disks and checked if the DAG is working fine.  So we have an running blank Exchange DAG. When we try an DB Restore we get always this error: Error Code: [72:106]Description: Cannot find active copy for database [DB04] on [.domain], Exchange2013 can only restore to active database copy.Source: exchangeserver, Process: CvExchDatabaseRestore This error message is strange because of 2 things: The we have only .domain nothing before no dag name or exchange server the Exchange Server is 2016 not 2013 in the client properties we have 2016 We also tried to create an new exchange DB in the DAG ( DB04a set overwrite and mark offline ) and tried the restore to this DB but same error.  

at the moment we have a standard linux installer and it’s size is 7GB; being a msp we copy the installer from the onsite MEdiaAgent and upload these to customer’s’s linux servers; although we have selected only linux packages I notice that the size is till 7GB.  Is there a way to create a smaller package ; as it can be challanging to uplod these large installers to customer servers using winscp 

Hello, I am using intellisnap to backup ec2 instances.Yesterday I have removed these 2 instances from the subclient and a backup ran.Today on the SLA report I have this :  Server                                     Categorytemporary-aws-instance          Snap Job with No Backup Copytest-debug-aws-instance         Snap Job with No Backup Copy This is related to the backup copy but how to correct this ? Thank you ! 

 Question: Is there a way to edit the Library and Drive Report to show when the space reaches below 10% in a different color other  than " Green "REF: Library and Drive Report  

My user count has been locked after a friend tried to login to my commcell console. I can login to my command centre, but i can’t access the commcell console. How do i go about unlocking the account?. I am the only admin on the account.

Hello, as the commserve DR is stopped, what is the procedure to modify the path used for DR backup ?  

 We converted several VM’s that were backing up as FSA to be backed up via a VSA backup.Question: What settings can I use in the Reporting just to tell me ONLY the clients that were disabled and deconfiguredREF: job summary report   

We have a subclient that is a Drobo Share, we are backing up as a file system.This is effectively a Drobo share on a server we are backing up.So I see the  error Cannot scan [\] but I am able to browse the share, however there is a failed drive on the Drobo device. Raid 1My question is, will a failed drive on a Drobo device cause a Cannot scan [\] error ?    

Hello All, I’m just starting to play with Office 365 configurations in my lab. As I’m going through the documentation and watching some YouTube videos, I’ve come across a question I haven’t seen mentioned. Can I have the Index ​​Server and the Exchange Proxy server on the same Windows Server. I’m with an MSP and we haven’t started using Office365 for our tenants yet. It seems going through the documentation that we need a separate Exchange Proxy for each tenant but I’m unsure of the Indexing Server. Do I need an Index Server for each tenant and can that be on the Exchange Proxy server? Looking to cut back on the number of Windows VMs to manage basically. If they can’t be on the same server, can I use the same index server for multiple tenants then have separate Exchange proxies. Any other tips would be welcomed. Thanks.​​​​​

Hi All,Is the Offline Mining Tool compatible with Exchange 2019?Unfortunately I cannot use the live browse as the backup is performed on a VTL library. With Exchange 2013 it works fine. Now when I try to open the restored DB (Exchange 2019) I see the following errors:   

Something that is annoying me for some time now is that we often see running jobs with a job update time that is lacking behind for 15 min. and more. This has an effect on the information like average speed and also gives a "incorrect” indication to the end-user performing a backup/recovery. Especially during a restore this is seen so a user has no idea how long the recovery will take.I did some investigation already but without results. Anyone an idea if there is something to tweak?   

I was installing a 3 node HS1300 (HS1.5) as a Secondary CS and it failed after 50-70% of run. It has created the secondary CS and I am able to login there. But soon after the setup failed running some scripts and there it ended.Though support case is logged. I was wondering if I can do some cleanup and retry the setup?

Hello,I’m no chipher expert so I have a question.Is AES (Rijndael) FIPS compliant with both 128 and 256 bit length? RegardsHenke

Hello together, has anybody used NetApp SnapDiff Feature with FP23 for a CIFS oder NFS File Share Backup?We got this Error Message:unable to add the Array [SVM] in the array managementLast Change was opening Port 443 like written in the documentation. The Netapp Array is configured in the Array Management. We understand that during the backup it trys to add the SVM to the Arrays. But we dont know which communication is really happening there. Maybe someone puzzles with it too. :)Christoph 

We want to replace intellisnap with (Ocum configured) to Netapp Open Replication. (no Ocum configured.) Can we reuse the SVM accociations? If so, how do you have to do that?If we want to use the new storage policies without Ocum, we do not want to resync al the volumes. Is this possible?Thanks in advance!  

Is it possible to change the Font size of icons and client names in the CommCell Browser ? 

Hi allWe have a customer that has an Isilon for disk storage.Backup speeds are ok, but DASH to DR or Copy to Tape speeds are terrible. “Last night’s” backups copy to DR at no more than 500GB/hr, if we’re lucky and copy to tape speeds do not exceed 200GB/hr.Index and DDB are on NVME and tested fine.Fallen Behind Copies are literally years behind.Both Commvault and Isilon have checked it out and cannot do anything about it.We did spec Hyperscale before implementation but we were overruled and now I sit with this issue. Very frustrating. Has anyone experienced dog-slow Isilon restores, DASH copies or Tape copies?How were you able to overcome this? It’s gotten so bad that we are going to ask Commvault to either try help us fix it or reconsider certifying it as a DL destination.

Hello CC I have an issue in our CommCell where when I look at the restore job history for a database client and if i right click on the restore job and choose “View restore Items\All or Successful, Failed, Conflict or skipped.  it brings up the window “Restored Files” as if its going to show the Items then it says No results found” OK.  This is a recent thing and its a pain as it means if certain databases failed or skipped or all passed  then we cant go and see which ones were passes or fails.  the whole window is blank. Any help, guidance or if anyone else is getting this would be most helpful. ThanksTonyQ

 Hello, I have deployed a client using a custom package through ansible.the dba run the backup automatically with database third part tool from the client.  when the Oracle instance are discovered, There is no storage policy associated by default, I have to associated it manually for each instance, or, maybe it is also possible to add a general Storage policy here when I right click on Oracle  I am trying to find a solution to add the storage policy from the client with qcommand, API or someting like that. 

Hi All;What could be the reason very hight CPU utilization after only start services CV. This is server with 10 x 2TB disk and millions small files. This is fresh installaton (version 11.20.40). Regards;Pawel

I renamed several clients last year, moved them to another client group renamed the client name and display names but the data has still not aged off..My question: is the reason its not aging due to the client and display rename ?  

Hello,We have deployed in production Commvault infrastructure since 1 monthActually I am reading the reports and try to correct some errors  The server mentionned is an media agent. It is not using Deduplication, it is handled by storeonce.Any idea on what to check please ? also, is it normal that only after 1 month Commserv Database is fragmented Thanks 

Hello, I need to change the local path to network path.1 ) Can I modify the path directly, or should I verify somethings before the modifications ? 2 )Should I put the path like thisZ:\Share\CS_DRor\\server01\Share\CS_DRThanks !

How do I keep the tabs open if I click onto another item in the CommCell browser ?For exampleI want to keep the client computer groups and client computers tabs open and next to one another  

when I look at the aux copy job status it reflects total data to process as 14.49 TB however when I right click on the storage policy and select Media Not copied the total amount of data is less then 300GB...does that mean the deduplicated data to aux copy is only 300 GB?Also, as the Aux copy utilizes a DDB at the secondary location the data copied would be less than 300GB?