Self-Hosted Q&A

Question: Would anyone mind letting me know what is a resolution to this error ?07/12/2021 17:54:03    Culture name is identified as: en-US07/12/2021 17:54:03    Application Culture is set to en-US07/12/2021 17:54:03    Loading the ResourceFile InstallCommon.Resources.InstallLocale.resources07/12/2021 17:54:03    The setup is launched by ........ with Administrator privilege2044  4     07/12 17:54:03 ### ### ### - Instance log path: C:\ProgramData\Commvault Systems\Galaxy\LogFiles\2021-07-12 17-54-032044  4     07/12 17:54:03 ### ### ### - The setup is running in bootstrap mode2044  4     07/12 17:54:03 ### ### ### - ##########################################################################2044  4     07/12 17:54:03 ### ### ### - ##                         Installation STARTED                         ##2044  4     07/12 17:54:03 ### ### ### - ##########################################################################2044  4     07/12 17:54:03 ### ### ### - Media Version:[11.80.230.0], F

Hi,One of my customers has a physical server which has the following installed:  It is also used as a Web Server for Search and recalls. This server needs to be decommissioned so we need to migrate these roles to a new server.I am especially worried about the recalls and I’m a bit lost in all the different Mailbox Archiving namings.Any suggestions on how to figure out what type of archive/recall methods is used? And any idea how I could migrate these roles to a new server?For instance, during Setup.exe I do not have the option to install the “Exchange Mailbox Archiver” agent. Is it included by default in the “Exchange” package now? I don’t think I will see a “Exchange Mailbox Archiver” under the client after I install the “Echange” package… Any help or suggestion is greatly appriciated!

Hi all, I am facing an issue with Microsoft 365 Exchange Mailboxes backup. I am successfully backing up most of them, but I’ve recently detected that a few of them are still not included in the scope. First idea was that I just skipped them accidently, but after another attempt to “Add Mailbox” > Put a tick next to a target > Save - that did nothing, regardless the popup message confirmed that “Successfully Updated the selected User Mailbox”. We have a few similar cases and the only common thing I could notice between all these mailboxes that all of them had another mailboxes with the same name already being backed up. For example a user owns two mailboxes - user.name@domain.com and user@dom.com, both of them have Names “User Name”. I would like to have them both backed up, but here I face that issue, that I am able to Add only one of them, while another stays unselected. I hope I was able to put everything down clear enough and you’ll be able to give me a hint how to workaround

Hello Everyone,Today I have faced a peculiar problem in commcell console. Whenever I try to check my schedule policies under Policies there is nothing. But if i check from a clients view>schedules there are policies. This happened after I updated to 11.24.0. Have anyone faced this issue? Is this related to the newest update? Please help. Sumit

Hi,new egde clients have enabled ‘extend storage policy retention’ by default.Questions:Where can this default be disabled (globaly, for new clients)? How can all clients with ‘extend storage policy retention’ be listed (e.g. via SQL or Rest API query)? How can this setting b disabled via script (1.400 clients affected).The commcell is on 11.20.Thanks, Kay

Hi everybody, I have the same problem since update hfp53. I cannot push the network configuration to my clients.could you solve this problem?Thanks!

I’ve configured a Lustre File System backup using 5 data nodes.When creating the subclient, I can specify the reader numbers I can use.Once the sublclient is created, I notice that the option to change this is disabled and it selects the optimised reader option. We have a POC environment that has the option to change the reader count.Is there a way I can configure this setting so I can make changes as I need to?

Hello,Our organisation is looking at start using Bitlocker on servers.I suppose commvault agents do support backing up drives with Bitlocker enabled.Any specific recommendations regarding it?BRHenke

I just want to ask a question regarding a SAP Hana log (point in time) restore.It’s an in place restore, from point in time selected.Does the entire DB need to be restored (as I’m seeing) prior to the logs being applied?Thanks so much.Mauro

Question:Does anyone know how I can resolve this issue ?Error [By SMTPClient: Exceeded storage allocation. The server response was: 5.3.4 Error: message file too big] encountered while sending email for report [C:\Program Files\Commvault\ContentStore\Reports\JobsinStoragePolicyCopiesReport_8492_1994426_1832_1625659225.html] for job id [1994426].  

Hello,I have a daily schedule (daily 21H and full Synth on Saturday at 22h) that is use to backup file system inside VMs and also backup the VM itself via VMware snapshots (san transport mode)Can I use the same schedule to backup via VMware Snapshot and also data inside the VM at the same time ? Thanks  

Getting this message when trying to browse / restore from a specific full backup.  There are several in a row that are affected.  Backups before and after this group are fine.  Any direction on how to fix this and find out why this happened?

When attempting to populate a review set for a compliance search, we have noticed when the information management job is ran the CIServer directory of the search node expands, to a point as to where it fills up the OS drive and fails the job with the error code 19:1109. Is anyone aware of what this directory is for and whether we can move this onto another drive?  Kind RegardsJon

Hello,I am trying to create a VMware pseudo client for VMware in a firewalled environment but after entering the credentials and click on ok  “validating credentials” it takes a long time then “Failed to validate Virtual Server credentials. Please check input parameters and try again.”I have opened all required ports between MA and ESXI/vcenter according the matrix flow.https://documentation.commvault.com/commvault/v11/article?p=32026.htmtest also with administrator@vsphere.local and it is the sameany logs I can check ?

Hello CV Community I am now worryingly getting the following error on my month end backups to Cloud.  Below are the two different errors.  Has anyone come across this before.  support are recommending to run data verification jobs on the partially copied jobs.  However these jobs run in to days rather than hours and my aux copies are falling further behind.  Any help would be greatly appreciated. Kind regardsTonyQ 

I have a couple of clusters that are failing to backup, in both cases the remote nodes are syncing good.I can browse to the cluster drives but not able to back them up. Question: What are the possible errors of logs to look at specific to the cluster backup      

Hi all,in the jobs review for the storage policy I can see that all jobs are triggered under User Name "admin". Now, I need to change this to username "backup".Is the workaround "Transferring Ownership of Entities" (https://documentation.commvault.com/commvault/v11/article?p=95233.htm) the correct approach to change the User Name under the backup job is triggred? 

This was a great post and I’m glad things are changing, but I would like to request one more improvement: can we not have the MFA secret key emailed?Email has a tendency to leave a trail all over the place. A copy can be grabbed from a relay, a spam filter, a deleted bin or even in a company-policy-mandated permanent archive. So if an admin’s mail-enabled domain credential gets hacked and that account is used to administer CommVault, then it just takes a quick search (maybe in the admin’s own inbox) for “CommServe Administrator just doubled your safety” and now you have the MFA secret key. Keep in mind, it’s been shown that attackers are inside company networks sniffing around for a while before they make their attack.The MFA secret key should be displayed to the end-user via the CommCell Console (ideally in a QR code) after the first successful authentication. It should never be sent through a permanent or semi-permanent medium such as email.

I’m pretty new to the whole Commvault backup software, so please bear if I’m asking a stupid question.We have a lot of storage policies which we aren’t using anymore for new backups. But these policies contain still a lot of backup jobs until their retention expires. So I wonder if it is possible to either copy these jobs to another policy so that we can delete the old ones, or if it’s possible to merge storage policies somehow?Thanks

One of the things that is going to blow up here in my company soon is some jobs are taking over 24 hours to backup x amount of data. the clients which have huge durations are usually windows or linux file systems with variences of data being backed up from 2 TB to 8 TB+.  My systems and networking department don't like to help unless all evidences point to an actual problem with either the network, or the server itself that is causing the latency of duration. Is there an easy way on commvault’s end to point out that “this client is running at this x GB/Hr, compared to when it was X GB/Hr” and prove that its not the backup software is causing the issue? I know when a active job runs it shows average throughput, and when double clicking on the job id it shows a percentage (Read: X%, Network X%) but I don't know if that's showing the percentage of what's causing the job s duration or what its trying to show. I want to avoid tidious work of going back and forth with my departments on each

Hello All.A customer is running IBM Netcool for monitoring of current infrastructure and applications. They made mention that Netcool is making use of webhooks to receive alerts and notifications.I am not getting any results around Commvault’s configuration of webhooks.Does anyone have any information if this is available and how to configure it? Much appreciated.Ignes 

We want to upgrade to Windows 2019. Are there any know issues when upgrading operating system to 2019? We are currently using Windows 2012.

Hello Commvault Community, My client after updating to the latest version of HotFix 11.20.53. Client began to observe critical events in Event Report. (screen)The problem is that the event description says about a failed to push Network Configuration attempt for Client - no information about which client. There are more and more events, and we don't know where to look for the problem. Is the problem global and threatens the environment and the jobs working with it? I recommended my client to do DBmaintenence - full, I am waiting for the results. I am asking for help and possible indication of where to look for the cause of the problem / how to solve this problem.ThanksRegardsKamil

Hello,I have Commvault server Simpana 11.I purchased additional virtual licenses and also received a conversion of existing licenses I have received this mail after purchasing VM licensesHello and thank you for your recent Commvault software purchase!Attached please find the license key for CCID XXXConfiguration based on PO:SA05-2021 EU PO: VAR PO:SA05-2021Activating Your SoftwareThe activated license needs to be reapplied to your software. To apply the license, please follow the steps below.Save the attached license file to a disc or on a network share. From the navigation pane, go to Administration > License On the License and Registration page, click Update license In the Update License dialog box, click Select license file and locate the license file. Click Apply.Please make sure all features you have purchased have been activated.Registering a New CommCell ID?Please visit https://ma.commvault.com/Support/ProductRegistration to register your CommCell and receive your Permanent L