Self-Hosted Q&A

In our commcell we had a RHEL client with the name FakeName. That RHEL server has been taken down and rebuilt as a Win2022 server using the same name(FakeName).We want to keep our backup history for RHEL server so we renamed it in the commcell to FakeName_Linux.Now when we try to install on the windows server which is now named ‘FakeName’ we see the following error: 10412 2830  01/06 09:46:36 ####### Checking if client [FakeName] meets all the install requirements.10412 2830  01/06 09:46:36 ####### Client OS id is 210.10412 2830  01/06 09:46:36 ####### It is Re-Install/Package Addition for existing client [FakeName]10412 2830  01/06 09:46:37 ####### Apptype upgrade/downgrade from Old OSID [98] to New OS ID [210] is not allowed10412 2830  01/06 09:46:37 ####### Old OSType [Unix], Old OSSubType [Linux], New OSType [Windows], New OSSubType [Server]10412 2830  01/06 09:46:37 ####### Apptype Swap not allowed during OS/Application upgrade/downgrade. Please check CommServe log files for more

Hi Community,Microsoft blocking the assignment of the ApplicationImpersonation role in Exchange Online to accounts starting in September 2024, and that in February 2025, will completely remove this role and its feature set from Exchange Online.Retirement of RBAC Application Impersonation in Exchange Online | Microsoft Community Hub For the Exchange Online - Public Folder Backup is a Impersonation role required. So far I have not found anything in the CommVault documentation on how to back up the Public Folders in Exchange Online in the future.Does anyone have any further information?Thanks and best regards,Andreas

Hi Community,i have uninstalled all Commvault Software as we moved to VSA backup only. In the commcell Console ist still shown with the Product Version. How can i get the Product Version away as my Client Computer Group “needs update” is still showing this Clients with my filter.    thanks 

Hi Expert Team, We have some challenges with ports opening for windows client remote installation.Commvault case is already raised. Our environment is customized. We are looking for workaround.We are using Commvault in background.We are managing windows client configuration and backups from Cloud console(API driven).I see there are articles for unattended installation.https://documentation.commvault.com/2023e/expert/installing_windows_custom_package_configured_as_self_extracting_executable_file.html https://documentation.commvault.com/2023e/expert/registering_client_using_command_line.html.  Can below two commands be scripted as batch file ?  What is “PasswordEncrypted” means ? How to encrypt password ?  -passwordEncrypted Encrypted password for the user account provided. CustomPackageName.exe /silent /installSIMCallWrapper -OpType 1000 [-instance instance_name] [-user user_name] [-password password] [-passwordEncrypted] [-CSName CommServe_name] [-CSHost CommServe_hostnam

Week back I have added additional space to the indexcache disk like 1TB due to space issues. Today when I check the index it is 411GB in size, so its increasing significantly.Why would it grow this much? Just normal incremental backups was run over night? No additional clients added or any changes made to clients being backed up by the MA.

Hello Team,We are doing hardware tech refresh of the Commvault backup environment.Initially the Commvault version is 11.20 and upgraded to 11.32.We have installed new media agent with back end hardware dedup appliance. Created new storage policies and then the file system backup jobs changed from old to new policy and started the backup. After some time the index cache is getting full. Is it because of Index version V1 or any thing on back end is doing the process?

Hallo Team, i wanted to create a Role within the CommCell Console for VMware Admins.I wanted them to be able to do basic tasks against VMs / VCenter liketrigger a backup trigger a restore ….But unfotunaltey when i add the Client “VM” i can not distingush between the “Virtual Server” and other installed agents within the Client. Is there a way to give rights against the Virtual Server Agent only and not the others. ( Also the other way around i want to give a user eg SQL Server agent rights but not Virtual Server rights. )Thanks a lot

Hello All,we are using VM Snap copy via using Intellisnap.  we will take VM admin Job (snap backup ) with out backup copy. we do not want to do backup copy but we want to delete automaticly snapshots from VMware. I ran data aging but COmmvault did not delete snapshot from the VMware. How to do it ?THnks 

A customer I am working with is trying to upgrade their commvault environment to the latest release.Manage > System > Maintenance > Download or copy software > Download option > Upgrade to Latest Release: 11.36.35 > check the boxes for both windows and unix packages.This starts a download jobs which kicks off and takes about 15 minutes where is says 400+ files are downloaded and job says success. However, when they look at the contents of the software cache after the download job, it still only shows 11.34.44. If they try to update any of the servers it tells them that the servers are already up to date which is not true. All devices are currently running 11.34.44 but shows the latest release for download is 11.36.35. They have tried this download several times and can see the network traffic is downloading but the software cache never shows the newer versions.They committed the cache successfully, and have restarted Commvault Services in the CommServe, but keep runni

Is there a way to provide specific permissions/roles in Commvault which will automatically be revoke/expire  after a certain period of time? Any assistance is appreciated in this query

I have a Sharepoint Online client, that when browsing for a restore recently I saw that there was a lot of data simply not in the backups that is currently in Sharepoint.I am wondering if this is because previously the Plan was set to Received/Creation Time (this is no longer an option for Plans) of 30 days, rather than Deleted Time of 30 days. It was changed to Deleted Time in Feb. This is a client that was set up back in 2021, so a lot has changed in the CommandCenter. In the Console, if you go to Policies > Configuration Policies > Exchange Policies and open a Retention Policy you can still see the Retention Mode of Deletion Time or Received Time. Prior to the Plan Change, if an item was created, backed up, and then would be aged 30 days later. My theory is that these items that ‘aged’, did not get backed up when the plan was changed to Deletion Time.When changing a plan for M365 (Sharepoint Online in my case), does it apply retroactively to items (i.e. items that were backed

Hi Team,Let's assume that I backed up Vmware VM snaps with Intellisnap and did not take a backup copy. I only have a backed up snap, let's say after 5 days, can I restore the VM related to this snap?

Hello All,I need a report or a qoepertion command to list of which edge clients privacy is disabled. I have searched on documentation but I couldnt find a command. 

I recently discovered that our Oracle incremental backup schedule is not working as initially expected by my predecessor.It is assigned to a client group with all our Oracle servers and starts an incremental backup on the default subclient and a log backup on the Archlog subclient.The goal with this schedule was to only backup Archlogs. I already studied the documentation and read through a few post here but it seems like there is no way to prevent this behaviour when the schedule is assigned to a client group.Is there no other way to schedule an Archlog backup exclusively other than assigning the subclient itself to the schedule?Maybe some option to restrict the schedule to just Archlog subclients? Thanks in advance.

Hello, Please I nedd your help, I’ve tried to resolve issues regarding the cappacity so i found out that I’ve exceeded the capacity and the VOI ( 80 allowed VMs ==> used 81) so I deleted 5 VMs, My question now is it possible to use data agging to liberate capacity because I need to do it now so I can resume the ongoing backups that are suspended now 

Hi Team, Is there an API through which I can view the backup status of VMs backed up in an active and running VM Subclient? In Progress, Completed, Failed, etc. as in the screenshot below.  

Hello Commvault colleagues,By enabling Content indexing for Exchange online / OneDrive backup jobs, I realized that consumes extremely high CPU resources, especially in initial backup jobs!Content indexing backup jobs starting right after backup jobs,So, apart from adding more CPU cores to Server, is there any way / recommendation to distribute this CPU high utilization maybe to another Server?Already tried to add a secondary node to associated o365 INDEX, but still, high CPU utilization is only to 1st MediaAgent.Please for your feedback,Nikos

Hello, I do not see an Add button under the Media Agents list.I am a Tenant Admin. Is there anything I am missing?

Hi, We are on 11.32.76. We have HPE catalyst as library. So there is no DDB configured. Recently I enable the Data Verification schedule at storage policy level. For some reason the Backups are not auto picked for Data Verification. The schedule starts the DV but it shows total size verified as zero bytes.I verified the same from jobs in storage policy copy , there are no jobs with Data verification status.I even selected newly available still it does not work. I have two questions.->How to resolve this issue, so that the DV1 auto select newly available jobs in storage policy copy?->If I have to configure DV1 schedule on plans from Command center how this can be achieved?   

 Can we do FSbased  restore postgre 14 to 15  (out of place ) Commvault documents said  Verify that you are restoring the File System backups of the same version of PostgreSQL and not from higher to lower or lower to higher. other document said   Verify that the PostgreSQL software version on the destination is the same version or higher than the version of source.     release notes (Supported Feature )  said   Which one is correct  Can we do or not   

Hi Team, Is there a way to take an action automatic privacy enable for laptops ?Thanks in advance.

Hello Team,Just want check, we have two store once devices, one is primary backup and another is secondary copy.For secondary store once planning to configure airgap solution.Please advise, shall we replicate one catalyst to another catalyst in two devices with out Commvault aux copy. In this case will restore data any time from secondary copy.The secondary store once is connected another media agent server which is in different site. 

I have an issue in Index cash directory which total size is 1.4 TB , and I noticed that the size had grown up with a high rate however that there are no additional work load added to my environment (11.36.28) and I have enabled the below parameter to be value ‘’1’’Delete archive files of indexing backup associated with deleted backup sets 1  But the old  Legacy Index sill consume nearly more that 350 GB after running data aging job.below is the index retention configuration that currently configured and I have configured it with below reduction days to be 8 not 14 days Any suggestion here to keep the index directory in a healthy status using the same SSD disk space we already have without expanding the capacity as its not applicable in the current time?

Hello:I have version 11.34.41 of commserve. Can I update Python to the latest version that is on the download page? It is version 3.13.1. The question is: Is this version compatible with my installed commserve? I need to update Python on the recommendation of my IT security colleague.

I have an issue in Index cash directory which total size is 1.4 TB , and I noticed that the size had grown up with a high rate however that there are no additional work load added to my environment (11.36.28) and I have enabled the below parameter to be value ‘’1’’Delete archive files of indexing backup associated with deleted backup sets 1  But the old  Legacy Index sill consume nearly more that 350 GB after running data aging job.below is the index retention configuration that currently configured and I have configured it with below reduction days to be 8 not 14 days Any suggestion here to keep the index directory in a healthy status using the same SSD disk space we already have without expanding the capacity as its not applicable in the current time?