Self-Hosted Q&A

Hello Team,We have a linux Commserve and a commandcenter on version 11.34.  I am trying to log both  on commandcenter or commserve to the sandbox envI am connecting from a jumpbox, flows are ok and proxy allow all pages to be reached log on to the command center machinehttps://commandcenter.test.fr/webconsole/applications/ > OKhttps://commandcenter.test.fr/webconsole/reports/ > OKhttps://commandcenter.test.fr/webconsole/sandbox/ > page stucklog on the the commserve machinehttps://commserve.test.fr/webconsole/applications/ > OKhttps://commserve.test.fr/webconsole/reports/ > OKhttps://commserve.test.fr/webconsole/sandbox/ > OK On both machines, the sandbox folder is present[root@machine opt]# find / -type d -name 'sandbox'/opt/commvault/WebConsole/sandbox/opt/commvault/Apache/work/Catalina/localhost/webconsole/org/apache/jsp/sandbox on both machinescurl -v  https://machine.test.fr/webconsole/sandbox/*  SSL certificate verify ok.* TLSv1.3 (OUT), TLS app data, [no content

We recently updated our two Commserve’s to 11.32.65.In both CommandCenter’s the “Jobs in the last 24 hours” tile now seems to not reflect the correct number of jobs for each category.I monitored the failed jobs the last days and it always stated 0 although when I go into the list of failed jobs it is not empty. The other minor issue I noticed in only one of the CommandCenter’s is that the Health-tile is loading indefinitely.The Health report itself is working fine as far as I can tell. Is there something I can do to reset the dashboard to fix these issues? Thanks in advance!

Good morning,I want to set up a backup of SQL managed instances, does anyone have experience with that? What I heard is that because we run on SP32 commvault that there is a limit of 200GB per DB. Is that true? Because configuration and starting of backup I get an error message that DB cannot be exported.I use the following configuration:For Cloud authentication: Entra ID account with access to storage accountFor sql authentication: sql admin account with sysadmin roleApp registration created with access to the storage account.Thanks in advance.

Hello,I try to configure backup for azure sql db to onprem.Commvault version 11.36.28 I have an access node which can reach azure with open ports required.My access node has following installed software :  When I run a job I received following error :Could tell me what is wrong ?Thank youBest Regards Patrick

Like the title says, I am no longer to login with my AD credentials to my compliance search site.  I can log into the CommVault Console with the same credentials I am attempting to login with to the compliance search site.  I have used this site for years and no issues.  Not sure what happened or where to look.  I’ve verified in the condole: Security>Domains>*my domain* is working.No AD account configured can log into the Compliance Search piece.  Any ideas where to look for an answer?

Hi Everyone, Quick question – we’ve got SQL backups set up with Data and Logs pointing to different storage policies. Commvault support advised against it, saying that restores could fail if one MediaAgent is offline because the Full backup depends on the Tlog backup. Curious to know – is anyone here running separate policies for SQL backups? How do you handle the risk? Or is it just better to have both on the same storage policy? Also, any thoughts on using the "Honor SQL Chaining for Full Jobs" setting as a workaround?Would love to hear from anyone who’s dealt with this. Any gotchas here please? Thank you!

Hi Commvault Experts!Please advise us on how to change the retention period for the Office 365 Online Exchange. I have noticed that the retention period specified in the classical storage policy for Exchange Online 365 is not being followed. Indeed, I can see in the Data Retention Forecast and Compliance report that Data Aging is disabled for special clients.We attempted to adjust the Office 365 Plan: Standard Office 365 Mailbox retention policy—Received Time-Based Retention (under Policies → Configuration Policies → Exchange Policies in the Commvault Java Console)—but it didn’t help. After running data aging, old data is still present in the primary backup storage.In the Command Center, we couldn’t find an option to change the retention period—perhaps because a server plan type is being used instead of an Office 365 plan?In general, how can we remove old data that isn’t aged due to Data Aging being disabled for special clients—in our case, the Office 365 Exchange client? Where can Dat

Hi, I want to plan and do Commvault LIveSync Planned failover -  Can I continue backup jobs from the commserver which  is  Failover commserver  .After planned failover or can it only be read

My OneDrive backups have stopped working because the five App / Secret Key combinations I had set up expired. I created new App / Secret keys and deleted the old expired ones from in Azure. I then signed on to CommandCenter, navigated to Protect > Office 365 > OneDrive_V2 > Configuration, added the new App / secret key values and deleted the old. When I click “Verify connection”, I get:The application wasn’t found in the directory/tenant. ErrorCode: AADSTS700016Does anyone know where the problem is?

We currently have an old (v11.20) setup with the Commserve at a central location, and multiple mediaagents with local iSCSI SAN at remote sites.As we’re about to do a major overhaul since both SW and HW support are expiring this year, there is a wishlist item that I haven’t so far figured out if CommVault can provide:If a remote site goes offline, we want local personell there to be able to perform restores. We would still like to gather all backups at the central location(s) though, and have centralized overview and control when everything is running normally…So the question is: Can this be done? I’ve tried browsing docs and whitepapers etc. but haven’t found anything that seemed relevant - can you have server tiers with (limited) local autonomy but still have central management and control?Please also note that our whole environment is very much closed off to the outside world, so any form of cloud service etc. is a hard no.

Hi Team, I just wondering oracle agent supported by Commvault Synthetic Full backup ? Like oracle standby, oracle rac, oracle data guard?Best Regards.

Hi,we have an Oracle tape library and sometimes i must clean the drives. I must do that over the web console from the library. Is it not possible that commvault does it automatically when a cleaning is needed?Thanks and regardsDennis

Hello, TeamI have deployed and completed configuration of commserve server in about 3 weeks and when trying to access the command center; the error below shows upp.I have restarted the tomcat services multiple times. Kindly help on this  

Hello Commvault!Im looking about Data Integrity Validation, and see that Commvault supports the following  configurable features to ensure data integrity:https://documentation.commvault.com/11.20/data_integrity_validation.htmlCyclic Redundancy Check (CRC) validation Data VerificationHowever, Im looking if these features are supported also for HPE StoreOnce appliances, or are limited only for Commvault DDB Disk / Cloud Storage backup repositories.Please for your feedback,Nikos

Hi all,quick question. I have upgraded to 11.36 and I just noticed my DDB backups run every 3 days now.Found why they changes from the BOLhttps://documentation.commvault.com/2024e/expert/changes_in_commvault_platform_release_2024e_01.htmlSystem created schedule for deduplication database (DDB) backups are run once every 3 days. What is the reason they changed them to every 3 days ? I used to to have them run daily.  Thanks 

Thinking of renaming some policies and subclients to make them more readable.Does this break anything? Jobs? Retention? Schedules?Pretty sure Commvault tracks these by IDs, so it shouldn’t matter… right? But wanna make sure there’s no funky behavior hiding.Also , what happens if you’ve got one subclient doing backups and another doing replication for the same VM? Could this mess up snapshots or indexes?Like, is it gonna throw errors because two subclients are both taking snapshots of the same VM? Or maybe cause some weird restore behavior?Appreciate your help overall!   

We are starting to use the VMware backup validation feature (it’s great!) and we are getting quite a few “Fail to boot VM” results in our weekly test. Using the “Validate backup” per VM the mounted backup looks promising but Commvault shuts it off.Can the wait out time be extended? 

Dear Community,I’m asking how to restore encrypted DB2 database to an unencrypted location Since it’s doable from DB2 side using command line, I mean how to configure NO ENCRYPTION for restore job from commserve side ? Thanks in advance

Thinking of cleaning up some storage policies — maybe moving a few subclients from one policy to another to keep things tidy.Qs: Any risk of data loss or backup issues when moving subclients between policies? Does this kind of change trigger a full backup, or will it continue incremental as usual? (Kinda hoping I don’t get hit with a surprise full backup… 😅 Appreciate your feedback everyone!

How many services accounts per 1k users do I need to backup hybrid Exchange environment?

hey everyone I wanted to ask if I can move the default location for a restore (before it moves the data further) ?

Hello All,I am backing up a VM daily Incremental and Weekly Shyntetic Full backup from different subclients as the following (GAR-PND-PRD_VM_Set_1,GAR-PND-PRD_VM_Set_2)I have Full backup from both of subclient taken on Monday.  and I have Incremental backup taken on Tuesday from subclient GAR-PND-PRD_VM_Set_1 . I have another incremental backup taken on Wednesday from GAR-PND-PRD_VM_Set_2. I am using CBT backup both of subcleint.If I restore VM from the Incremental backup from the GAR-PND-PRD_VM_Set_2 subclient, Will I Cover all data from Wednesday Tuesday and Monday ? Or I will just have data from Wednesday and Monday?

In our commcell we had a RHEL client with the name FakeName. That RHEL server has been taken down and rebuilt as a Win2022 server using the same name(FakeName).We want to keep our backup history for RHEL server so we renamed it in the commcell to FakeName_Linux.Now when we try to install on the windows server which is now named ‘FakeName’ we see the following error: 10412 2830  01/06 09:46:36 ####### Checking if client [FakeName] meets all the install requirements.10412 2830  01/06 09:46:36 ####### Client OS id is 210.10412 2830  01/06 09:46:36 ####### It is Re-Install/Package Addition for existing client [FakeName]10412 2830  01/06 09:46:37 ####### Apptype upgrade/downgrade from Old OSID [98] to New OS ID [210] is not allowed10412 2830  01/06 09:46:37 ####### Old OSType [Unix], Old OSSubType [Linux], New OSType [Windows], New OSSubType [Server]10412 2830  01/06 09:46:37 ####### Apptype Swap not allowed during OS/Application upgrade/downgrade. Please check CommServe log files for more

Hi Community,Microsoft blocking the assignment of the ApplicationImpersonation role in Exchange Online to accounts starting in September 2024, and that in February 2025, will completely remove this role and its feature set from Exchange Online.Retirement of RBAC Application Impersonation in Exchange Online | Microsoft Community Hub For the Exchange Online - Public Folder Backup is a Impersonation role required. So far I have not found anything in the CommVault documentation on how to back up the Public Folders in Exchange Online in the future.Does anyone have any further information?Thanks and best regards,Andreas

Hi Community,i have uninstalled all Commvault Software as we moved to VSA backup only. In the commcell Console ist still shown with the Product Version. How can i get the Product Version away as my Client Computer Group “needs update” is still showing this Clients with my filter.    thanks