Self-Hosted Q&A

i have 3 aux copies to a storage policy , 2 two tapes and one to disk , but for all the aux copies are running under one job id , what setting cause this 

 Hello everyone,I am currently planning the migration of our CommVault solution from an On-Premise lab environment to Azure. Here are the details of our configuration and my questions:Current Configuration- CommServe: installed on a Windows Server 2019 VM- Media Agent: installed on a separate Windows Server 2019 VM- Two distinct environments: lab and production, each with its own license Planned Migration ProcedureI intend to follow the CommServe hardware refresh procedure, as detailed in the official documentation:CommServe Hardware Refresh Overview(https://documentation.commvault.com/2023e/expert/commserve_hardware_refresh_overview.html)This approach involves:1. A new installation in the Azure environment2. Migration of the existing CommVault databaseQuestions Regarding Licenses1. Are there specific steps to be taken regarding licenses during the migration?2. Will the licenses be automatically migrated with the database?3. I noticed that my lab license mentions the term "Production".

Im trying to restore tenant database to our HANA DR server but I’m getting Error Code 18:146 Failed to check and create tenant database. If doesn’t exist please create an empty tenant database and retry.I checked with the SAP BASIS consultant and confirmed that tenant databases do exist in the HANA DR server.I was able to restore the SYSTEMDB.Any help is much appreciated.

CS version : 11.32.73I am really wanting to disable this automatic workflow which is enabled by default.Delete client authorization Delete storage policy & so on. I could not find a proper method to achieve this, please help.I’ve only 2 user, admin & me (both my mail ID), still i am not receiving any mails triggered. 

Hi Community, i am just wondering if i can pick a specific job within a Storage Policy to copy this to a Selective Copy only. For example i am having a job within this storage policy which is on Disk with retention of 15 Days. From time to time requests come to keep Data for longer than 15 Days ( lets say a year ) I don’t wanted to waste Disk space so a third copy ( Tape ) is in the storage policy as Selective.  I wanted to select the job for copy to the Tape and change the retention only there.     unfortuantely i can not find any way to pick the job and copy it to the TAPE selective copy 

One topic that has come up lately has been, “When will Commvault Backup & Recovery or Metallic have Self-Service restore for OneDrive?”First off, we do provide b backup and restore for OneDrive (ODFB). But I wanted to get the community’s opinion on Self-Service restore specifically for ODFB.A typical use case would be: A marketing manager is sharing and managing collateral using ODFB and for various conscious or unconscious reasons a file or files gets corrupted or deleted. Now the marketing manager is freaking out.Now, let’s be honest, does the marketing manager have a real cause to freak out? Do they have the ability to recover the deleted files? Or, must a backup admin do it for him?The fact of the matter is that there are several different ways that this  marketing manager can recover the files.Now those of you in the community, please keep me honest, PLEASE.Let’s look at the self-service options the marketing manager has:The first thing, the marketing manager can go to their f

Hello community,I am pleased to see that Commvault Platform Release 2024E (11.36) has been released for general availability!I would like to inquire about the optimal upgrade path from 11.28. Is a direct upgrade to 11.36 feasible, or is it recommended to proceed via 11.32 as an intermediate step?Please for your feedback!Best regards,Nikos

Hello, Is there a way to append date automatically to a VM getting restored every month through a scheduled job?Or is there a post restore option that can be used to automatically rename after the restore? 

Does anyone know if it is possible to protect ONTAP S3 with Commvault?Only these solutions are supported in the official documentation: Cloudian S3-Compatible Object Storage Huawei OceanStor Pacific (formerly called "OceanStor 100D" and "FusionStorage") MinIO Red Hat Ceph Storage 3 S3 endpoints (SSL with hosted domain) StorageGRID object storage (S3 compatible) Pure Storage FlashBlade https://documentation.commvault.com/2023e/expert/30015_amazon_s3_overview.htmlWould it be possible to protect ONTAP S3 in some other way with Commvault? Is it supported in future releases?

Hi! I’m testing github protection. Repository part works well (it generates simple git clone script). Later it starts API call to get “issues” and “pull request” via API : 79957 13866 09/23 10:32:01 749 CGitHubOperations::AddPullRequestCommentsAndReviewsToFile(605) - URL [https://api.github.com/repos/ble/ble/issues/2121/comments?sort=updated&per_page=100][...]79957 13866 09/23 10:42:28 749 CGitHubOperations::AddPullRequestCommentsAndReviewsToFile(605) - URL [https://api.github.com/repos/ble/ble/pulls/743/reviews?per_page=100]Random production repo (~2500 commits) saturates hourly API limit for github enterprise : 588889 8fc75 09/25 11:15:13 5087419 CGitHubConnection::ExecuteRequestWithRetry(58) - The GitHub API Interface has reached the rate limit588889 8fc75 09/25 11:15:13 5087419 CGitConnection::SleepBeforeRetry(221) - API rate limit reset header:[X-RateLimit-Reset: 1695633798]588889 8fc75 09/25 11:15:13 5087419 CGitConnection::SleepBeforeRetry(230) - API rate limit reset time:[1

On Commvault version: 11.28.We have several VM’s that are being backed up by Commvault clients.  If we had 2 datacenters in an active/active configuration (where VM’s could migrate/be migrated back and forth individually between the 2 datacenters), is there a suggested configuration (or a CommVault upgrade thus giving new functionality) to allow a moved VM to utilize the Commvault media agents at whatever datacenter is local to them?  We don't currently use “plans” just old storage policies, and I don’t see a way for configuring a client in a storage policy to always choose a local media agent (in the DC its running in) to process the backup. I believe if we are backing up a VM using the Commvault VMware backup mechanism then we can just use a “local CommVault proxy” and the VM will be auto assigned to the proper local proxy when backups run, but I’m talking about a VM that we do not use VM backups for, ones that we use clients on (like when we backup up MSSQL/Oracle databases or just

i am getting the following error while restoring the AKS namespace in the same place.Synthetic Full backup and daily backup are successfulPlease do let us know the solution for the same 

When I plug the 2nd ethernet card to take backup with commvault to sql  always on which is running actively (isolated backup network) always on cluster fails What should I do to prevent this .I disable the backup network from the Failover cluster manager but I got no result 

I am looking for an offsite copy solution. My environment consists of 2 media servers and 1 CommServe in a virtual environment, with Exagrid as backend storage. Is it possible to zone the tape library with the Virtual Media Agent servers? If so, could you please share the process?

Hi,I have configured VMware backup jobs weekly 6 days incremental and one day Synthetic full backup job.But i can see only incremental jobs without synthetic full.  Commvault running version - 11.32. Please advise how to perform synthetic full in job level.

Hello Community, I’m currently migrating a old Commserve to a new hardware, which has different host name and IP settings, also with CommServe upgrading (11.28 → 11.34). So I have folllowed this page for the hardware refreshing: https://documentation.commvault.com/2024e/expert/commserve_upgrade_with_hardware_refresh_overview.htmlI used Recovery Assistant Tool when setting up the CommServe database on new hardware. Now it works fine. The problem is when copying backup files (CV_MAGNETIC) from old machine to new one, the size of file has expanded a lot (5TB → 10TB) on disk. I assume this is bacuase of using DDB.  I have also copied the DDB content (CV_SIDB folder and icl_label.txt file) to the new machine, but with different drive letter(D:\SIDB → E:\SIDB). My questions are:What is the best way to set up the DDB in new machine? Can I reclaim the disk space after the DDB is running fine?Thanks!

Commvault docs say “If the mount path move job fails or is killed, you need to manually clean the data that was copied to the destination mount path.”Would not “Clean orphan data” do the cleaning?

Hi Community,I want to know where deduplication happens in a Global deduplication storage policy?Client side or Media agent side or both?if both, then if the encryption is enabled how it dedupes? i know that the encryption happens in a way Compress > Dedupe > Encrypt .If the encryption enable in agent side, the agent do Compress > Dedupe > Encrypt and send data to media agent. does the media agent decrypts data to dedup again or send the data as it is to Disk lib? 

Hello,Our Comcell is running at 11.34 and we are palnning to upgrade it to the latest LTS platform release  ( 2024E - 11.36 ).For some reason, 11.36 does not show on the downlownd software drop-down list. Only 11.34 & 11.28. Any idea what could be the reason for that ? Thanks

Hello,I am currently running BMR 1-Touch recovery tests, but I have a problem when rebooting the client. It remains stuck on the button with a circle that spins to infinity.I use Commvault version 11.32.65 and ISO 1Touch_REL11_32_63_WinPE10_x64.The client is a Lenovo P5 with a Windows 10. It has a two partitions and disk has no RAID.I did 1-Touch recovery tests with a Windows Server 2019 on the machine and didn’t encounter any problems.Backups and restores do not report errors on the Commserve and go all the way.It looks like it is Windows 10 that is problematic while System Requirements, it is indicated that this OS is supported.

Hello!We have a site that is being decomissioned and I need to work a bit on it’s backups.The site is using a derivated stg plan.Usually when I do this I remove the schedule from the client in the java conole but since this is part of a plan I am not able to do that. So instead I went into Command Center and dissacotiated the client from the plan. It works, no more schedule, however when I look at the client and the default subclient, the destination storage policy is gone (from java console).Doing a browse for backup history I see the history. To me it seems odd and a bit missleading. My next step is to promote the secondary copy to primary and delete the former primary copy and library. Only way I can see this done is from the Java console, or is there a way to do it in Command center? 

After upgrading from 11.28.66 to 11.32.6, the command center dashboard backup summary report is showing no data available and also has an error “bad request, please check the parameters”

Hello folks,This message appears when we enter the commserver. We would like to know why it has been activated. Has it been activated automatically? What are the consequences? Can it be deactivated?I have read the documentation but it is not very clear to us.Does anyone know any more information about this?Regards.

Dear Experts,our objective is to restore a table from Source_PDB to Destination_PDB via Import functionality provided by CommVault. Setup: CommServe Version 11.32.49; Source_ and Destiantion_CDB are both Oracle 19.22.  The Destination_CDB was set up according to CommVault documentation. The Destination_CDB and Source_CDB are both included to be in tnsnames.ora on either sides. Remote crosswise sqlplus-connect is working from both sides.  In Commvault-GUI we did: Commcell → Client_Computers → select Source_Client →  right-click Oracle Source-CDB → select All Tasks → select Browse And Restore → select Table View + set Time Range + End Time (select Date and PointInTime)→  View Content → Select table and its dependent tables from the respective schema in the Source_PDB → Recover All Selected …In the window “Table Restore Options for Clients Source_CDB_Client SID: Source_CDB”  in the Tab “General” : Set Destination Client  Destination_Client_Name;Set Use Oracle Settings from Auxiliary CDB;C

I would like to create a secondary copy of tape backups to aux copy existing tape Archive backups to a newly configured AWS cloud library. This is using a Windows 2022 VM as a new mediaagent.We have an AuxCopy schedule which copies Primary data from all these tape SP copies in one data centre to a matching copy in a second data center.  a)12Month-LTO5, b)5 Years- LTO5, c)7 years-LTO5 ,d)10 Years-LT05  there is no new data, but we need to retain it & I would like to decommission the tape library as soon as possible   1) If I add a new DDB disk to the mediaagent & enable De Duplication as per this doco - Creating a Selective Copy Using a Library Does it work to reduce the data size going to the cloud library ?Because if I use the recommended method in Creating a Storage Policy Copy with Deduplication , it says “Secondary copies are automatically associated with the System Created Autocopy schedule policy.“I take that to mean I would need to immediately edit the association to onl