Self-Hosted Q&A

Dears,I'm encountering difficulties downloading the latest Outlook add-in for version 11.36. The downloader is only providing the version for 11.30.I would appreciate it if someone could assist me in obtaining the correct downloader for version 11.36.Additionally, I believe there may be an error in the documentation regarding the Outlook add-in version. It's possible that the shared version is outdated. I recommend the Commvault team verify the accuracy of the documentation to ensure it aligns with the latest version of the Outlook add-in.

I see below mentioned in storage utilization report Total Used SpaceTotal Data WrittenTotal Application SizeConsidering Total Application Size is Front End data , what is the difference between Total Used Spaceand Total Data Written , tried to find it in documentation but not able to .Why total used space is almost 50% higher than total data written ? 

We are archive exchange email using commvault,, now we want to restore the email,, is  it possible if we restore the email to another email account ? Let’s say account A archived then the email restored to Account B.. 

which dashboard is available on the command center am i right to say Apps Dashboard or? and can MediaAgent can be located on-premises or in the cloud on physical or virtual machines.

Currently I ma looking to do a restore from one server to another one, but it’s failing due to different SQL server version in the commVault Gui. I’ve confirm the server both have the same SQL version. They are also on the same environment version as commvault ( 11.32.59). I am looking to upgrade Method to the same version as Insurgent .Method SQL server version is showing 14.0.3475.1Insurgent  SQL server version is showing 16.0.4150.1  

I would like to manage the schedule in the client group.But the schedule doesn't come out  I can check it with Client computer schedule.  Is there a way to manage the schedule in the group?

Dear Commvault experts,during the planned DR test scenario our tape library should be a part of the testing DR environment, that is in the completely isolated environment. Therefore, this library will be marked as offline in the existing backup production infrastucture.My questions are: How can we ensure that the temporary test-DR CommServe can only read from the tapes and not write to them? Is it sufficient to disable the Scheduler and Data Aging features? Additionally, is it necessary to configure this tape library on the test-DR CommServe, or is it automatically recognized? Your input will be much appreciated!

Good evening folksWe currently use Commvault to backup our Exchange Online (EXO) environment and I have recently been reviewing Commvault DR options and have become a bit stuck for EXO.The components involved for EXO backups I believe are …-Access Node-Index Server-Web Server The access node and index server I understand why their needed but I am at a bit of a loss as what role the web server plays. If I change the web server under properties of the access node to another web server the restores fail so clearly the websites play a crucial role. I have read the CV documentation but am still no further forward - I can see that there is some sort of search svc installed.Any clarify that can be provided would be much appreciated.

Hi all, just looking for some advice.  I have a CommCell that had SSO enabled for years and I can see all the local Support Team accounts under users in the CommCell. I have disabled SSO on the AD domain’s configured and now I am planning on setting up MFA.  My thinking is to do the following Create an MFA group Enabled MFA for above group. Create new CV only local accounts for CV Admin staff and add these to the MFA group.Q, is this what others out there are doing ? also for old SSO accounts, can these be added to the MFA group so they can't logon and more with MFA. Thanks 

Dear Commvault experts, Could you please elaborate on the following error code: NetApp multi-streaming within an individual content path is not enabled because we could not create a snapshot on the path [content_path_name] [Event Code 39:515]?On the NDMP subclient properties tab, we attempted to enable NetApp multi-streaming within an individual content path. However, after starting the full NDMP backup job, we encountered the error message mentioned above.Is this something we can investigate on the Commvault side, or should we focus on the NetApp storage array? Based on your experience, are there any significant benefits if using this option?

Hi Team,In our Infra, We are try to restore exchange mail box from the tape backup its getting hung in 60%Please share and suggest for this above issueHere with shared the  Jobs logs for your reference

Hi,In My env we created two different libraires recently we changed a storage policy for few clients and i didn’t run any manual backup after changing the storage policy. i leave as it as  schedule. my concern is Do i need to run manual full backup/ How SF will copy the previous Full?Note: We are using Same Index cache but Libraires are different. 

Hi all, In our case, it seems that the export location is nearly full. However, the jobs in both the disk and tape library associated with the DR backup appear to be of regular size. What’s strange is that the DR backup is committed every 3 hours.My questions are:Is it possible to change the default retention period (90 days) for the export location? Where can I check and modify the schedule for the DR backup? Is it possible to delete DR backup jobs from the export location when there is insufficient space? Your help will be much appreciated!

Hello Commvault Community,We have development commcell to test VMware and Nutanix Backup. We managed to add both to the Commcell environment, but somehow it always failed to fetch information about VM list in the VM group sections. And it only happened in the Command Center, we manage to browse fine in the Console.Is there any fix or log we can check for this issue.Note:CS, MA, Commandcenter is in single machine.Screenshot attached.

Hi,I have a questions about use of ephemeral ports.What are the ports entered in: /etc/CommVaultRegistry/Galaxy/Instance001 ? Because these don't seem to be the ports updated after scope changes in linux OS.for example:[root@client14] # more /etc/CommVaultRegistry/Galaxy/Instance001/Runtime/.properties.cv.fillerCACHED_AppManager_network_access_v4 57915CACHED_JobManager_v4 57930CACHED_MediaManager_v4 57900JobControlCVD_v4 51355SAVED_JobControlCVD_v4 51355SAVED_RecallService_v4 41347SAVED_SysMonEventSink_v4 55189argv0_0 /opt/commvault/Base/cvlaunchdargv1_0 /opt/commvault/Base/cvdargv2_0 /opt/commvault/Base/cvfwdargv3_0 /opt/commvault/Base/ClMgrSnCVDCCCPort 46791nVALID 1name0 cvlaunchdname1 cvdname2 cvfwdname3 ClMgrSpath0 /opt/commvault/Base/cvlaunchdpath1 /opt/commvault/Base/cvdpath2 /opt/commvault/Base/cvfwdpath3 /opt/commvault/Base/ClMgrSsid0 1sid1 2sid2 3sid3 4Do the ports entered in ...Runtime/.properties become established only when installing the agent?Do the ports entered in ...Ru

Hi Team,Currently the Commvault version is running 11.20.199 and we want to upgrade 11.32 version.The commserve is running VM with Windows 2016.We will upgrade Windows from 2016 to 2022.Please advise which level will upgrade first and version of Commvault.Shall we upgrade CV 11.20 to 11.24 and then 11.24 to 11.32. 

Hello, all our Oracle Command Line Backups are listed as Full Jobs in Commvault.The Size of the Jobs suggest they really are inrementall.I’ve compared the rman script from the oracle admin with the generated one and both have the “backup INCREMENTAL LEVEL=1” line. Furthermore the generated RMAN also has a “##send …… -t 1” Line for Communication to commvault i think. Do the Oracle Admin needs to add this to his script to let commvault know which jobtype the job is?Thanks and RegardsJacob

Hi, In my environment We configured a synthetic full backup schedule on weekdays but past one week we observed that synthetic backups are running very slow and it’s getting single digit oh through put. For this If we planed a more Media servers is it increase performance. currently we are the backups with 2 media serves.Note: We are not using commvault level dedup, Using storage level dedup

I have a CIFS SVM which will have around 50 file shares.Right now I’m leaning towards each file share being a separate volume in ONTAP but that may not matter for this question.I could have a single subclient that does \\svm\c$ and tries to grab everything I could have a single subclient that has a list of \\svm\a_specific_share_1 and \\svm\a_specific_share_2 and so on I could have 50 subclients where each one does \\svm\a_specific_shareIs there a suggested best practise or just a least headaches way of doing this please?Some other option I haven’t considered?With multiple UNC paths in a single subclient I’m not sure when adding/removing/editing the list of UNC paths triggers a full backup of everything because it thinks the subclient content has changed.Whilst it’s a bit more management overhead I’m leaning towards option 3 because it seems to offer the most granularity and if I need to do a proper full backup of a specific share or there’s a problem I’m hopefully reducing the chances

Does anyone know if there is a way to have the option of doing the CommServe DR Backup to another VM.This is a Linux CommServe.We are currently doing it to the local path and to the Metallic Cloud. Is there a way to add a 3rd option or to change the local path to another VM?  Thanks

I am trying to add the access node from command center for one of my machine. but while try to add , it through me some suggestion of install a Gateway package also provide me the link to download of that but when i download the file from the link and try to install through ./cvpkgadd it dose not provide me any output and m stuck there. So please help me out in this if anyone faces issue like this.Client version is 11.32.63 same as the version link provide in suggestion.

I would like to ask what would be the most efficient configuration in terms of performance and cost on the azure platform.My current configuration is as follows:Monthly fulls are part of the primary copy with retention for more than 500 days. The copy is connected under a storage account with a hot access tier, as the copy also contains the primary backup configuration - 14 days 2 cycles.According to a report from Commserve, only jobs with extended retention take up around 200 TB in total, across Azure subscriptions. I am currently using Azure reserved space which allows me to reduce storage costs, for smaller subscriptions I use classic pay as you go pricing method.I started to wonder if it would be more cost effective to set up monthly full backups (those with extended retention) on a storage account with a cold access tier. However, I am concerned about how this will affect deduplication and what about data verification where there are a lot of read operations, which in contrast are

Hi guys, I was testing alerting yesterday & I dropped an eicar test file on one of my test servers that I current backup using ver 11.32 I got no alerts emailed to me but I did get the alerts in the event viewer69:59    Possible threat found on client [xyztestfs] [count - 3]. Check Unusual File Activity report for more detail. I checked my setup and I can see the alert below, if I click test an email gets sent to me.I also have alerts setup to mail me on the following Alert Criteria: (Event Code equals to 7:211 OR 7:212 OR 7:293 OR 7:269 OR 14:336 OR 14:337 OR 69:59 OR 7:333 OR 69:52) but still never got a mail.I do alerts from the above criteria from other servers I backup. Any help here would be grateful. 

What is the recommended way to configure Commvault logs in Splunk & does it have any performance issue and required ports to integrate the splunk.

Hello,I'm planing to upgrade our 11.28 system and realized, starting with Commvault Platform Release 2024E (11.36), Indexing V1 for the Virtual Server Agent (VSA) will be end of life and not supported anymore. I need to upgrade currently used VSA V1, to V2.I can create new virtualization client and clone subclients manually or I can use the migration workflow. It's maybe clear.I have found in a topic, the backup history at the VM level will have both V1 and V2 jobs. The subclient level backup history will be separated. The V1 jobs are available for restore until they age.And here comes the question. Currently I have selective copies of VM backups for long term. It means, some job copies retained for 1-5 years. These copies will be available via V1 subclients.Will it work? Will these V1 indexed backups restorable after the end of life of V1 indexing? 2024E Release and newers in the future will support V1 indexed VM restores?Thanks in advance.