Self-Hosted Q&A

Hi all I have a two part question. I have 2 storage libraries which replicate from Production to DR. Commvault isn’t aware of this replication and therefore the DR library is effectively a ‘dumb’ copy.If I get the Replica Disk Library working, will the existing data on the DR copy be visible to Commvault, or only newly replicated data post creation of the Replica Library creation? Regarding the creation of the Replica Disk Library, I’ve run into some issues whereby I create it and the data isn’t visible. This is currently being done in a Lab environment so as to not interfere with the customer’s data. I somehow need to configure Commvault at the customer’s site that’ll allow it to recognise the replicated data that it hasn’t been managing. According to the documentation, the following steps should be completed. 

Hello I tried to restore messages from Exchange DB and the job  of persistent recovery stuck on 5% (the backup locate in disks not tapes)and in the media agent that need to create the  recovery point I receive this error in 3dnfs.log:“Failed to send keep alive message to Restore head”maybe I need to restore the DB and then restore messages from DB offline  thank you . 

Hello,Currently, I am using a media agent server with Tape Library LTO 6. We are in the process of purchasing a new tape library, LTO9. Do I have the ability to connect to a parallel 2 tape library? There will be no backups performed on the old system, but items will need to be restored if necessary; the new system will need to copy the new data.

Hello Team,Please advise, how to move backup data from LTO-7 media (tape library LTO-7) to LTO-9 (tape library LTO-9).The tape library is connected to Hyperscale environment.We have four storage policies and all the policies are configured aux. copies.Thanks in advance.

Hi, Has anyone come across a quarantine issue on commvault files by checkpoint endpoint antivirus ? It seems like the files are not signed hence, they are recognized by checkpoint as malware or other menaces. If so, how have you been able to work around it? Regards.

Edge drive not existing in Allowed features section on laptop plan in commvault platform release 2024

Hello all!  I am facing a problem with capacity licence.I have exceeded 110% while creating backup for end of year export.But we have done housekeeping after that, and now we are about 92%, please have a look:In web console, I also can see this chart:but still I get a warning on console:And it forces me to reset it every 96h… The system is running at this 92% consumption for about 5 days. Today i have found this in web console in other place…

Hi Team, Which agent types have "Validate" options for restore operations? Is there a document page where I can see this in general?File System Agent Example: Microsoft SQL Agent Example: 

There used to be a command in the documentation using which I used to increase the number of rows in the reports, which is by the way set to maximum 10000 rows. I know that we can go past 10000 using reports in command center or web console. But here I am asking about the same to be done in commcell console reports. I know there was a command and I used that several times. But now its nowhere to be found. Does anyone remembers that?

can anyone help me know the difference between Difference between retention lock ,Enabling WORM , compliance lock if we execute enable retention lock workflow will we be able to disable it later ?   

Just to make sure. When does Commvault software start counting days for the purpose of expiring jobs on secondary copies? When backup jobs are immediately available on them? 

Hello everyone!I’m facing an issue with a 1-Touch restore for Active Dicrectory domain controllers.We have the same issues in our lab and in customer production environment.Backups are completed fine, with system state selected (no issues).During the 1-Touch restore (authoritative for first DC and non-authoritative for secondary) we see few files from SYSVOL which failed to restore as below: “\[System State]\Components\DFS Replication services\C\Windows\SYSVOL\domain\DfsrPrivate\ConflictAndDeleted\   [DATA]   [ Reason:    FAILED ]   ->   (Failed)\[System State]\Components\DFS Replication services\C\Windows\SYSVOL\domain\DfsrPrivate\Deleted\   [DATA]   [ Reason:    FAILED ]   ->   (Failed)\[System State]\Components\DFS Replication services\C\Windows\SYSVOL\domain\DfsrPrivate\Installing\   [DATA]   [ Reason:    FAILED ]   ->   (Failed)\[System State]\Components\DFS Replication services\C\Windows\SYSVOL\sysvol\msl.loc

Hi, is this key nPersistentLogBackup https://documentation.commvault.com/additionalsetting/details?name=%22nPersistentLogBackup%22&id=4969 an global key on commserve or can i use this key on a specified host to disable the pipe option ? 

Hi All,We are using Commvault as part DR plan to restore an EC2 application server in AWS.Our RTO is 4 hours.Will we be able to acchive this RTO?Size max 2 TB EC2 server and minimum 250 GB EC2 server. Regards,Rahul

We have setup the Commvault Server in Azure cloud and tried to take the VM backup from the on premise .But getting the error as “”Error Code: [91:449]Description: Error opening     the disks for virtual machine [TestAPVP001]. Verify that the correct     transport mode is selected. See http://kb.commvault.com/article/63206 for additional information.Source: TestBAKP001, Process: JobManager.Vmware infra uses the Netapp as the storage for the Vmware data store . BR Sudhir T

The media agent goes offline after a while. Restarting the services on the media agent resolves the problem temporarily, but it goes offline again after some time. All server groups are in the same VLAN. We recently transitioned to this system, using Exagrid84 as the backup storage. I have two media agents, one virtual and the other physical (named comm-media and comm-media1, respectively). This setup has been working smoothly for about 2 months. In an effort to reduce backup times, I prepared another virtual media agent and added it to Commvault. However, when I shared it as a third media agent to the Exagrid84 mount paths, both the paths and the comm-media agent went offline.While installing the Commvault agent on the third virtual machine, despite having .NET 4.7 on a Windows Server 2016, it prompted an error saying it should be version 3.5. Upon checking the working comm-media server, I noticed it wasn't installed, so I installed .NET 3.5 on both machines. La

Hi Team,I edited a report in Command Center but I no longer see the Preview, Save, Deploy options.Please help.ThanksFrank

Hello,opening a new thread becaus i couldn´t find anything covering my situation specifically.My client wants to upgrade his ComCell from SP16 to 11.32. I am aware, I have to upgrade to 2022E first and then 11.32 second. At the same time the underlying OS 2012R2 is supposed to be upgraded to 2019. The SQL Installation needs to be upgraded as well. Is there a best practice recomendation on the order of operation?Is it realistic to go well with doing all of this in place or would you recommend instaling everything on a new system and then moving the CommCell over to that new system via DR? Cheers for any recommendations!

Dear All,I want to know what components are installed on redhat for webserver role ? the informations for windows server are available vut not for linux. regards,christophe 

Looking at M365 backups and see some restores takes quite a bit of time. From the CVMailRestore.log on the access node this line seems to indicate most of the restore time.CVFetchMessages::EnumerateFolder - Time taken to enumerate folder: [Inbox] is [00h:09m:16s]Based on this I’m wondering what this line means in term of performance? Where should i look to try to increase performance of this step? Is it enumerating the inbox in m365? Is it enumerating the inbox on the commvault indexingserver?Monitoring the accessnode and indexserver during the restore I cannot see any excessive use of CPU/RAM so unsure where to look, or if there is anything to speed this up?

Hello.We are using a postgresql single-node and the WAL backup is faling with Error Code 94:13 POSTGRE_EXCEPTION Could not put the Cluster in backup modeAny idea how to fix it?Thanks.

Hello Community!Is there any way to run a restore of an Exchange online mailbox from its original A tenant → to B tenant ?I run a lab with 2 Exchange online configurations, but when try to restore a user I see only members of its tenant.If there is any way, may be a good way to migrate Exchange online mailboxes cross tenant in case of Company acquisition or subsidiary.Thank you in advance,Nikos

Hello,This is our first foray into Commvault-PostGres, so please be gentle. I have a development Linux host with 2 postgres instances in commvault, host1 and host1_5444.  They both appear to be backing up correctly without issue.Through the GUI, I’m attempting to do an out of place restore on the same host, restoring host1 instance to the host1_5444 instance.  The restore says it completes, but host1_5444 instance is missing a database from host1 instance.After the restore, the source instance host1 instance is down.  Commvault modified it’s postgresql.conf as such:[postgres@<myhost>data]$ diff postgresql.conf postgresql.conf.BEFORERESTORE682,688c682< port = 5444<< restore_command = 'cp /var/lib/pgsql/archivedir2/%f %p'< recovery_end_command = 'touch \'/var/lib/pgsql/14/data/recovery.done.cv\' && mv -f \'/var/lib/pgsql/14/data/postgresql.conf\' \'/var/lib/pg

When I attempt to do this: String[] domain = new String[];clientName = xpath:{/workflow/fe_ProcessSqlServers/clientName};environment = clientName.substring(2,3); agency = clientName.substring(clientName.indexOf('-')+1,clientName.indexOf('-')+4) ; domain = clientName.split('(\.)(.*?)\1');I get this:Script1.groovy: 27: Unexpected character: '\'' @ line 27, column 32. domain = clientName.split('(\.)(.*?)\1'); ^1 error at org.codehaus.groovy.control.ErrorCollector.failIfErrors(ErrorCollector.java:292) at org.codehaus.groovy.control.ErrorCollector.addFatalError(ErrorCollector.java:148) at org.apache.groovy.parser.antlr4.AstBuilder.collectSyntaxError(AstBuilder.java:4321) at org.apache.groovy.parser.antlr4.AstBuilder.createParsingFailedException(Ast

Hi,I have created a test CS VM on VMware Workstation using the OVA below.Gave the VM a name and password with complexity below.The VM gets created but I can’t logon at the windows screen, so is there a default username that I am missing or is it a case that this OVA does not give me all the screens during the install when installing on VMWare workstation ? CIS L1 Hardened Commserver 11.28 CIS L1 rules hardened for Windows server 2019, SQL server 2019 and IIS10Platform:  Windows Server 2019DB: SQL server 2019 standard editionuse the below password complexity while creating a new image from OVA:      Password must have 3 of the following: 1 lower case character, 1 upper case character, 1 number, and 1 special character.      The value must be between 12 and 72 characters long.