Self-Hosted Q&A

Hello Commvault Experts, I'm dealing with a time synchronization issue in our setup where Hazelcast is missing its 5-second heartbeats, presumably due to 30-second time leaps during our backup snapshots. This results in dropped connections and servers hanging, a problem that emerged suddenly. We suspect that Commvault snapshot operations might be causing this. Would application-aware backups be the right approach to prevent such disruptions, especially for time-sensitive applications like Hazelcast and ActiveMQ? If so, what specific application-aware backup configurations does Commvault support for these applications? Any insights on strategies to maintain operational integrity during backups would be highly valuable.Thanks for your help.

Please help me with the CLI command that list all clients and its sub clients in CommServe and save the output to .csv/.txt file.

I am doing a restore that requires a linux file recovery enabler, for an on-prem restore.For various reasons I cannot deploy a new FREL but I have a FREL in Azure. I assume that the FREL is only used to browse the restore metadata, and the actual restore will be done without using the Azure FREL and without being bonked over the head with egress charges.    

Hello community!Can you please help me with following error during AWS EC2 instance backup?******\vol-0e21d18c73625cd7a Failed Volumes with market-place product code are filtered I couldn't find anything relevant in documentation.Thanks !

Hello all. Received a failed disk alert from our HyperScale installation:  Alert: HyperScale-HardwareAlerts   Type: Custom Rules - HyperScale-HardwareAlerts                                 Detected Time: Thu Nov  2 22:45:33 2023                                CommCell: XXX                                   User: Not Applicable                                  Alert Rule Name : HyperScale-HardwareAlerts                                Storage Pool : XXXX

Hi all,could you please explain to me the differences between deduplication on Client vs Deduplication on Media agent when taking into account NDMP backup and backup of VMs? Of course, for file system agent, the deduplication on client occurs on the client (server with os) itself. However, when backing up VMs (using Hotadd or SAN mode) what does mean deduplication on client? There is only pseudo virtual server client/agent, so deduplication (on client) take place on VSA proxy? And for NDMP backup - where is done deduplication on client? There, the data should be sent without any intervetion with filesystem, to be backed up. I will be very gratefull for your anwers!

Hello what is the actual access node requirement for HPE scality using Amazon S3 service ,the below line is confusing me , does it mean if i have more than 1 access node those should have same OS or i should install the same os of hpe scality  

Greetings all I have a customer who decomissioned Commvault a few months back and they now need to recover some data.The Commserve and Media Agents were deleted.We intend to restore the last DR_SET backup that was taken to create a new Commserve and a new Media Agent (Linux).The Library was configured as a NFS share and that backup data is still available in the cloud provider’s infrastructure.In order to access the mount path, do I just share it in the ‘Sharing’ tab on the original Media Agent’s properties and then add the data path in the Storage Policy copy (wasn’t the primary copy). The DDB is on longer available, but we wouldn’t need it just for restores.We’re only restoring File System Data. Is there anything else I need to consider? Thanks,Mauro

 I read that only EMC Celerra/VNX is supported for 3-way NDMP and have been doing this for years. We are now moving to begin backing up multiprotocol shares off of ONTAP in cluster mode, so  I’m wondering if NDMP backups can be done similarly - tapeless, but backing up volumes via NDMP to capture both sets of permissions. Or, is this simply not an option with ONTAP and the only way to do NDMP is via tape (direct)?If NDMP tape-less isn’t supported then I guess that means the NAS client is the only way and we need to pick NFS or SMB, correct? The MA in this particular case in Linux, so NFS it will be if the 3-way isn’t and option direct to disk.thanks!

Hi guys, getting this error when trying to backup machines from AWSthe media agent is installed on AWS, has an open connection to the CommCellI’m getting the list of the client VMsand then this error pops upFailed to get proxy information. Instance [INSTANCE STRING] not found in any region.any suggestions? 

 Hi All.Just wondering if it’s possible to disable Commvaults try to contact api.skyhookwireless.com:443?The api.skyhookwireless.com:443 is being used by the CVD service to verify a servers location, which we do not need.But still, Commvault uses energy on trying, our firewall uses energy on stopping Commvault from trying, our customers asks why our backup solution try’s to contact some unknown service on the internet. Anyone knows if this is possible? Regards-Anders  

We have a third party vendor with our company that is asking a particularly weird question which honestly I don't know where he got this information, and I need some advice rather than just throwing a ticket at it which I don't think it requires one.   We are trying to migrate a lot of our backups process from tape to Nimble environments or Storage Arrays, and some of the big backups that we're doing to the storage arrays are virtual snapshots of our VM environments from our VMware. This vendor, which is not affiliated with Commvault, is stating that Commvault capability of doing VM snapshots is technically not counting towards licenses within Commvault because it is capable of providing backups of its snapshots free of service within Commvault which doesn't count towards our license. 

Hello,Could you please assist me in finding a way to obtain the Endpoint binaries from the CV store? I've attempted several options, but the provided link isn't leading to any packages. I did create a package and received the download link,but each time I'm redirected to https://cloud.commvault.com/webconsole/applications/ . Where can I access the binaries I need? You can download the packages here:Client PackagesWindows:To install interactively, double-click Win32.exe or WinX64.exe.

Hello Community, I recall encountering an article that explained how Commvault handles files during the 2nd copy process If files/chunks on primary storage infected/compromised  by ransomwareit mentioned during aux copy, CV opens the each file including infected files, checks the header, and compares it with its own metadata reference. If the file has been modified or changed to the extent outside of cv process then CV skip files/chunk during the copy process and that prevent data on the 2nd storage overwritten by those compromised files . Unfortunately, I'm unable to locate the article now, and I would greatly appreciate confirmation on this matter. thanks

I’ve tried reading the docs and its deep, and I’m not really finding anything usiful…Background:We have several Vmware backups occurring of VM’s, and there is this “Deduplication” setting on the (client) → Virtual Server → VMware → (backupset) → subclient (right click) → Properties: [tab] Storage Device [sub tab] Deduplication where you can chose “On Client” or “On MediaAgent”We are using proxies for all VM backups (if that matters).For *most* of our VM backups, the “Deduplication” setting mentioned above is set to “On MediaAgent”, but a few are set to “On Client”. here appears to be no rhyme or reason these are set one way or another. For all of these, these are vCenter/VMware hosts that are physical and we own (local on the internal network).  I could see that “On MediaAgent” would be an OK setting, as everything is local and the MediaAgents are very powerful compared to the proxies.I have just set up a new VMware backup, for a v

Hi Community,Microsoft is transitioning from Streams Classic to SharePoint Streams, with the end date set for February 15, 2024.We are in the process of migrating all videos and are exploring the possibility of backing up the content with Commvault before the migration. if that is possible ? thanks  

We currently write to storage units on a Data Domain over BoostFS, but are considering migrating to the new Data Domain Boost Access Library method for tighter integration. I found this article and I’m wondering what the impact would be and if it’s even applicable to our situation considering we aren’t truly using CIFS.Converting a Data Domain Disk Library to a Data Domain Boost Access Library (commvault.com)Anyone have experience converting a library with existing data?

We upgraded from 11.25 to 11.28 and since the Upgrade, now we`ve realised that search operation on CC or WB doesn`t works well.Restarted tomcat services but no luck. pls suggest. 

Hello Team. I have CV data protection configured for Exchange Online, OneDrive and Teams. It’s been running successfully for some time. The customer wants azure ‘global administrator’ account to be substituted in the CV configuration for a different account (with less capabilities). CV documentation states that after the initial configuration ‘global administrator’ can be substituted but it does not specify with what account (and type) it can be substituted with. Thanks!

Hi All, We are trying to install Commvault FS agent in one of Windows server installation failing below error. Warning: ["C:\Windows\system32\msiexec.exe" /qn MSIRESTARTMANAGERCONTROL=Disable /norestart /x "C:\DownloadPackageLocation\WinX64\BinaryPayload\WindowsFileSystemiDataAgentCore.msi" TRANSFORMS=:Instance001] exit code 1603***********************************************************************************************************1224  1     11/09 02:57:48 ### ### ### - Checking and removing stale MSI with product [File System Core]1224  1     11/09 02:57:48 ### ### ### - Warning: ["C:\Windows\system32\msiexec.exe" /qn MSIRESTARTMANAGERCONTROL=Disable /norestart /x "C:\DownloadPackageLocation\WinX64\BinaryPayload\WindowsFileSystemiDataAgentCore.msi" TRANSFORMS=:Instance001] exit code 1603 1224  1     11/09 02:57:48 ### ### ### - Started install/update of package: WindowsFileSystemiDataAgentCore...1224  1     11/09 02:57:48 ###

Hi Guys,I just tried installing commserve on Linux, to open the commcell console I still can't find it in the documents, does anyone have any ideas? I use CVLT V11.32 Thanks

Hi Team, Added a new Tape library in the commvault software, it was added & configured successfully, but when tried to export the media by “ Listing” option it is throwing error no media available. Medias are inserted the physical TL & the inventory is also performed. Have attached the screen shot. Please help here. regardsKangkan

Hello!With the end of Windows 2012, we have some media agents that are being refreshed, both virtual and physical.In most cases we’ll be using the APP/workflow or the manual method to move them, but in a few cases we have some sites that during clean up and condensing that ended up with 2 media agents. Is there a way during the process of an OS refresh to combine two media agents? e.g. move the jobs and content so that everything is on one happy VM/box? As well, since this is the time to clean up some sins of the past, is there a way to combine Mount Points? E.g. previous admins decided to make 2-3 smaller Mount Points and I’d like to combine this into a single one. Can this be done with the Migration APP?Any help, suggestions or pointing me in the right direction would be appreciated.Thanks!Devin

We’re looking if there is an additional settings that removes the possibility for non-masters to forcefully delete clients. To be clear: our customers still should be able to retire clients, but the next step delete clients should not be presented and should not be possible. The client objects who were given a retire command will be removed automatically once all jobs have been aged off. Is this possible? The security model only allows you to revoke the delete permission, but this also remove the retire option. So, this is not what I’m looking for in this case. PS: We already use the business logic workflows and we are not looking for a 4-eyes step here. 

Hi Team, We have a question W.R.T data deletion in below scenario:Test case: We have a worm storage policy with data retention of 1 day 1 cycle. We have taken 2 full backup’s(1 cycle retention is completed), when the retention is completed shall my 1st backup be deleted? Will the second full backup taken be on storage forever or it will be pruned at some point.Test case 2: Scenario : We have a worm storage policy with data retention of 1 day 1 cycle. If we perform only 1 full backup and no further backups being taken, will data get pruned when retention is over or since the cycle of retention(2 full backups) criteria is not met will the data stay forever.