Self-Hosted Q&A

Hey all - I am working with a customer on SQL log backups.  The log RPO on the plan is 15 minutes and we verified in the Java GUI that the auto schedule is also 15 minutes.  the problem is the logs are backing up every 30 minutes and we can’t figure why.   What could I be missing? Thanks!

Does anyone still use SharePoint Document agent?  Everything can be recovered by restoring content database.  Using document agent seems like a waste of resources

The customer has single nas client with an ndmp agent that is used for a snap primary and its backup copy. The snap primary has a non-dedup storage pool, the backup copy for that snap primary is dedup’ed and writes to a storagegrid. The customer wants to stop using the ndmp agent and use cifs/nfs agents going forward continuing use of the same storage pools with no interruption or negative impact.  Would this agent change have an impact on the storage pools ? Or can they create new subclients under the cifs/nfs agents, using the same storage policy and then use the same storage pools with no interruption or sealing of the storage pool ? 

Is there any way to specify within a VM Group an affinity for certain access nodes for certain backup types? I am using Auto transport mode because most of my VM’s can utilize my Windows MediaAgent VM’s for HotAdd, however a few of them need to fall back on NBD. When they do NBD via our HSX nodes, they get great throughput and the jobs finish quickly. However, they are often selecting the Windows MediaAgent VM’s for NBD and the throughput is abysmal, causing the jobs to take 5-7 hours longer than they should to complete.Is there any way to control this within the VM Group? If not, has CommVault ever considered adding access node affinity/anti-affinity as a feature? Or perhaps modify the access node selection logic to reference the throughput/runtime of past jobs and realize that selecting incredibly slow access nodes for NBD is not a good idea?

Any chance to run pre script and post script for Azure VM Intellisnap? If yes, which script language supported by Commvault?

Hi Vaulters, This is a topic in which I already created multiple threads and read a lot of them here, but still confuses me, it’s still a bit confusing, on how the process may be implemented in the right way. Basically, we wonder how WORM can be implemented on a Disk storage type library which has WORM capabilities.There are tons of topics regarding cloud storage, but wonder how the process works with On-prem Disk libraries. We are seeing that, enabling the WORM from storage side may increase the BET to 2x to 3x.Would there be a DDB sealing in case of a disk library …etc. ? We would love to get a simplified overview on how the implementation could look like and how the pruning would work in this case. All your advices are welcomed. Regards. 

Hi Vaulters, We have a new CV platform that will be deployed soon, the Infra that will be backed up is all virtual based on VMware 6.7. Regarding design, we are checking which transport mode is the most suitable in our case, and as of now, since the VMs are hosted on datastores residing on a Storage Disk Array, it looks like SAN mode is the most efficient way to back up our VMs. Can anyone give us the right steps to implement this ? A step-by-step procedure, since we couldn’t retrieve this on the documentation. We are also looking for HotAdd transport mode, which also seems feasible in our case.Overall, what are the pros and cons of each tranport mode (SAN and HotAdd) ? For example, we read that restore performance is poor on SAN mode when VM disks are thin. Kind regards. 

Hello everyone, Recently I configured the SSO in Commvault, with Windows Active Directory Domain. Users can login in the Commcell perfectly, but when I open the Command Center URL in the CommServe Server, I am unable to login with the SSO, it’s always asking me to put my credentials. This doesn’t happen when I select Command Center option in the Commcell Console.I don’t know what configuration is missing, or what should I do fix this. Has anyone experienced something like this?We are using 11.28 (2022E) with MR87. Thanks.

As per KB 67279 https://ma.commvault.com/Article/Details/67279, when instance validation fails for SQL iDA, the job gets queued until you fix the account. How do we change this behavior and turn this feature off? We need the job to fail in this case, as we are an MSP and have automation built off of the failures of these jobs.  If the job stays queued forever, it will never generate a ticket for us and won’t get fixed.  In fact, I found two jobs which were queued since June/July because of instance validation failing.I do not want any jobs to queue, unless I turn on queueing options in Control Panel.

Good morning people, everything fine?Eventually this Completed w/ one or more errors message appears and when I look at the logs, it only appears in the description: Unable to make a backup copy of folders [0] and files [81].What can this be? Was the copy successful? or is this normal?

Team, I’m trying to maximize resources for O365 data protection. Can the Index Server role be added to an Azure vm that is performing the Access Node role ? CI is being used and I am aware I may need to scale up the vm resources. The data is being protected by an on-prem library and aux copied to an S3 library. Thank you!

Hi,is it supported to install a Linux CS and the MA on the same hardware?Kind RegardsFlorian Kaiser

Hello All. Thank you in advance for your assistance. For a selective tape copy I need a means to ‘guarantee/force’ only Fulls from a given month are written to a single tape. Is there a way to do this ?  I would be interested in knowing how to ‘guarantee/force’ only jobs from a given month onto a set of tapes as well.  

I had to turn off backing up of a specific VM utilizing the “do not back up” option in the ellipsis drop down.   I would like to turn backing up back on.   How do I do that?Product: MetallicHypervisor: VMwareVM OS: Windows 2019Hosted in: Azure VMware Solution

We were thinking to try out the Commvault containers images in combination with Tanzu, but we would like to provision by making use of an authcode instead of username and password. Can't really find if this is possible and which attributes I should use to populate the authcode. 

any help

We want to install the commvault client automatically on a new linux server.We are using the linux_commvault.tar, extracting it to a temporary folderand copying our custom default.xml to that folder.The installation of the subclient is working as expected.What we are missing - how to define the StoragePolicy in this config ?We just defined the 'storagePolicyName' but it did not work.What is missing? The default.xml file (with jinja2 variables as a placeholder):<?xml version="1.0" ?><CVInstallManager_ClientSetup Focus="Instance001" JobID="0" OEMID="1" Operationtype="0"> <ClientAuthentication> <userAccountToLogin domainName="" password="" userName=""/> </ClientAuthentication> <CommServeInfo networkGateway="{{ commvault_hostname }}"> <CommserveHostInfo clientName="" hostName=""/> </CommServeInfo> <clientCo

I have a question concerning Windows update on a Commserve.What is the best option:1. Use windows update assistant?2. Manually install al windows updates? I prefer to use Windows update, is there a Commvault Best Practice?How do you install Windows update on a Commserve? 

 any idea on the below error 

we have bandwidth issues so we are trying to get another link for Metallic Recovery Reserve for Commvault, EMEA, Azure Cool Tier traffic , trying to find the destination address for the traffic for the region Metallic Recovery Reserve for Commvault, EMEA, Azure Cool Tier

Hello,Could anyone share their experience with using commserve hardware refresh?https://documentation.commvault.com/2022e/expert/4760_commserve_hardware_refresh_workflow.htmlIs this workflow using LiveSync to perform migration? What level of privileges “domain user” needs to have to rename/add new server to the domain? Should it be domain admin? And also regarding the user for Media Agent, the documentation mentions commandDRRestore.exeto restart the workflow if it fails, does that mean that Media Agent has to be on Windows server? Considering Media Agent chosen in the form is on Linux server, if Linux Media Agent can be used at all, can regular user with sudo access be provided or does it have to be root?How to deal with ProductionCS SQL SA user Password?

Client server have been crashed recently, then restored from commvault vm backup.  But after, I have duplicated of the server object:  The one with “OLD” is the old client entry with all the previous backups.  The other with the “?” is the new client entry that contains new backups.  How can I link the new one to my server?  I tried to reinstall client on server but it has recreate a third entry !  Because I want to have the “File System” entry on my new object to allow me to restore individual files in the futur. thank you for your help. 

Hello community,During a SharePoint online restore, you have an option to restore a site or a library as SharePoint native backup files. Does anyone has a guide or the required steps in order to restore back (the native backup) into SharePoint online?Thank you in advance,Nikos

I’m specifically looking for qoperation scriptname to update the AD agent properties of a particular clientI found just this  https://documentation.commvault.com/2023e/expert/14504_command_line_interface_configuration_active_directory_idataagent.htmlqoperation execute -af <template XML file> -<parameter name> <value>  

Hello,We currently have our primary copies stored on Hyperscale-X with secondary AUX copies residing at our opposing datacenter consisting of a traditional Windows MA attached to Nexsan storage.  We have a requirement to implement some sort of air gap solution.  I know it’s not fool-proof, but at the moment I’m considering a tertiary copy to move the data from either Hyperscale-X (local) or from the AUX copy to another MA/Storage located on a locked down network with a firewall in between.  The concern however is the length of time that we’d need to leave ports opened to create that air gap copy.  We could be talking dozens of TBs that would need to be copied and if we need to leave the ports opened for several hours, that’s going to increase our exposure.  Can anyone speak to how they’re maintaining an on-premise air gap solution and provide me with any suggestions?   I was thinking if we could somehow move that data to the air gap location via some sort of native hardware s