Self-Hosted Q&A

We are running a POC for seeding an AWS S3 bucket which will act as DASH target. For the seeding of data, we are using the AWS Snowball device. We have two goals in POC,Seed the OnPrem backup data to AWS S3 using Snowball device and ship it to AWS. Once seeded to S3 bucket, test restores from S3 and also validate the next DASH job to S3 only transfers unique data after deduping. Copy the DASH data from S3 to Snowball Device, ship the device to On-Prem. Perform restores from the Snowball device.We have successfully completed the first part of the POC and need to initiate the second phase. But before shipping the snowball device to AWS, we ran a data verification job on the Snowball to confirm all the seeded DASH jobs are in readable state. The job failed since Commvault was unable to read any data from the Snowball device, and we were getting read errors. We opened case with CV Support, and after confirming there was no issue with Commvault, we engaged the AWS Support. They mentioned th

Hello Team, I am migrating a SQL Cluster from Data protector to Commvault. Do you know if we can migrate by leaving data protector installed and running, and moving gradually the DB backup to Commvault one by one ? I Just want to know if Data protector and Commvault can run together. Data protector will be uninstalled when all DB will be backed up successfully to Commvault. Thanks !  

Is there a schedule policy for restoration?

Hello,we plan to backup our exchange online environment.Is it possible to combine, Index Servers and access node one same servers ?2 powerfull Servers instead of 4. Thanks  

Have an old Exchange backup on tape from an old Commvault which we no longer have, I can restore Server backups using mediaexplorer tool and I can see the Exchange DB backups on there but the restore option is greyed out on the exchange DBsIs it possible to restore the exchange DBs from an old tape using the MediaExplorer tool ?Thanks for any help.J

I want to create an alert for consecutive transaction log backups, but there do not seem to be any tokens for job type. Any suggestion?

Hello Commvault Experts, I'm dealing with a time synchronization issue in our setup where Hazelcast is missing its 5-second heartbeats, presumably due to 30-second time leaps during our backup snapshots. This results in dropped connections and servers hanging, a problem that emerged suddenly. We suspect that Commvault snapshot operations might be causing this. Would application-aware backups be the right approach to prevent such disruptions, especially for time-sensitive applications like Hazelcast and ActiveMQ? If so, what specific application-aware backup configurations does Commvault support for these applications? Any insights on strategies to maintain operational integrity during backups would be highly valuable.Thanks for your help.

Please help me with the CLI command that list all clients and its sub clients in CommServe and save the output to .csv/.txt file.

I am doing a restore that requires a linux file recovery enabler, for an on-prem restore.For various reasons I cannot deploy a new FREL but I have a FREL in Azure. I assume that the FREL is only used to browse the restore metadata, and the actual restore will be done without using the Azure FREL and without being bonked over the head with egress charges.    

Hello community!Can you please help me with following error during AWS EC2 instance backup?******\vol-0e21d18c73625cd7a Failed Volumes with market-place product code are filtered I couldn't find anything relevant in documentation.Thanks !

Hello all. Received a failed disk alert from our HyperScale installation:  Alert: HyperScale-HardwareAlerts   Type: Custom Rules - HyperScale-HardwareAlerts                                 Detected Time: Thu Nov  2 22:45:33 2023                                CommCell: XXX                                   User: Not Applicable                                  Alert Rule Name : HyperScale-HardwareAlerts                                Storage Pool : XXXX                              Host Name : XXXX                                Hardware Entity name : /ws/disk14                                Hardware Entity Status : Offline                                Commcell Id : XXX                               Node Serial Number : XXXX                              Emails to contact : Not Applicable                                Condition Cleared: : Not Applicable   Checked the disk in the Command center and the disk was reported as failed.Needed to reboot the server for another reason, and whe

Hi all,could you please explain to me the differences between deduplication on Client vs Deduplication on Media agent when taking into account NDMP backup and backup of VMs? Of course, for file system agent, the deduplication on client occurs on the client (server with os) itself. However, when backing up VMs (using Hotadd or SAN mode) what does mean deduplication on client? There is only pseudo virtual server client/agent, so deduplication (on client) take place on VSA proxy? And for NDMP backup - where is done deduplication on client? There, the data should be sent without any intervetion with filesystem, to be backed up. I will be very gratefull for your anwers!

Hello what is the actual access node requirement for HPE scality using Amazon S3 service ,the below line is confusing me , does it mean if i have more than 1 access node those should have same OS or i should install the same os of hpe scality  

Greetings all I have a customer who decomissioned Commvault a few months back and they now need to recover some data.The Commserve and Media Agents were deleted.We intend to restore the last DR_SET backup that was taken to create a new Commserve and a new Media Agent (Linux).The Library was configured as a NFS share and that backup data is still available in the cloud provider’s infrastructure.In order to access the mount path, do I just share it in the ‘Sharing’ tab on the original Media Agent’s properties and then add the data path in the Storage Policy copy (wasn’t the primary copy). The DDB is on longer available, but we wouldn’t need it just for restores.We’re only restoring File System Data. Is there anything else I need to consider? Thanks,Mauro

 Hi All.Just wondering if it’s possible to disable Commvaults try to contact api.skyhookwireless.com:443?The api.skyhookwireless.com:443 is being used by the CVD service to verify a servers location, which we do not need.But still, Commvault uses energy on trying, our firewall uses energy on stopping Commvault from trying, our customers asks why our backup solution try’s to contact some unknown service on the internet. Anyone knows if this is possible? Regards-Anders  

We have a third party vendor with our company that is asking a particularly weird question which honestly I don't know where he got this information, and I need some advice rather than just throwing a ticket at it which I don't think it requires one.   We are trying to migrate a lot of our backups process from tape to Nimble environments or Storage Arrays, and some of the big backups that we're doing to the storage arrays are virtual snapshots of our VM environments from our VMware. This vendor, which is not affiliated with Commvault, is stating that Commvault capability of doing VM snapshots is technically not counting towards licenses within Commvault because it is capable of providing backups of its snapshots free of service within Commvault which doesn't count towards our license.  Is this true? For me I was told from the get-go that anything that we back up with in the Commvault environment will have a charge per terabyte whether it be  file level system backups, virtual snapshot

Hello,Could you please assist me in finding a way to obtain the Endpoint binaries from the CV store? I've attempted several options, but the provided link isn't leading to any packages. I did create a package and received the download link,but each time I'm redirected to https://cloud.commvault.com/webconsole/applications/ . Where can I access the binaries I need? You can download the packages here:Client PackagesWindows:To install interactively, double-click Win32.exe or WinX64.exe.

Hello Community, I recall encountering an article that explained how Commvault handles files during the 2nd copy process If files/chunks on primary storage infected/compromised  by ransomwareit mentioned during aux copy, CV opens the each file including infected files, checks the header, and compares it with its own metadata reference. If the file has been modified or changed to the extent outside of cv process then CV skip files/chunk during the copy process and that prevent data on the 2nd storage overwritten by those compromised files . Unfortunately, I'm unable to locate the article now, and I would greatly appreciate confirmation on this matter. thanks

Hi Community,Microsoft is transitioning from Streams Classic to SharePoint Streams, with the end date set for February 15, 2024.We are in the process of migrating all videos and are exploring the possibility of backing up the content with Commvault before the migration. if that is possible ? thanks  

We currently write to storage units on a Data Domain over BoostFS, but are considering migrating to the new Data Domain Boost Access Library method for tighter integration. I found this article and I’m wondering what the impact would be and if it’s even applicable to our situation considering we aren’t truly using CIFS.Converting a Data Domain Disk Library to a Data Domain Boost Access Library (commvault.com)Anyone have experience converting a library with existing data?

Hello Team. I have CV data protection configured for Exchange Online, OneDrive and Teams. It’s been running successfully for some time. The customer wants azure ‘global administrator’ account to be substituted in the CV configuration for a different account (with less capabilities). CV documentation states that after the initial configuration ‘global administrator’ can be substituted but it does not specify with what account (and type) it can be substituted with. Thanks!

Hi All, We are trying to install Commvault FS agent in one of Windows server installation failing below error. Warning: ["C:\Windows\system32\msiexec.exe" /qn MSIRESTARTMANAGERCONTROL=Disable /norestart /x "C:\DownloadPackageLocation\WinX64\BinaryPayload\WindowsFileSystemiDataAgentCore.msi" TRANSFORMS=:Instance001] exit code 1603***********************************************************************************************************1224  1     11/09 02:57:48 ### ### ### - Checking and removing stale MSI with product [File System Core]1224  1     11/09 02:57:48 ### ### ### - Warning: ["C:\Windows\system32\msiexec.exe" /qn MSIRESTARTMANAGERCONTROL=Disable /norestart /x "C:\DownloadPackageLocation\WinX64\BinaryPayload\WindowsFileSystemiDataAgentCore.msi" TRANSFORMS=:Instance001] exit code 1603 1224  1     11/09 02:57:48 ### ### ### - Started install/update of package: WindowsFileSystemiDataAgentCore...1224  1     11/09 02:57:48 ### ### ### - Error: Failed to install File System Core(Win

Hi Guys,I just tried installing commserve on Linux, to open the commcell console I still can't find it in the documents, does anyone have any ideas? I use CVLT V11.32 Thanks

Hi Team, Added a new Tape library in the commvault software, it was added & configured successfully, but when tried to export the media by “ Listing” option it is throwing error no media available. Medias are inserted the physical TL & the inventory is also performed. Have attached the screen shot. Please help here. regardsKangkan