Self-Hosted Q&A

Hi,I have a probleme in exporting emails to PST or CAB files. The job isn't starting and display an error message saying "error downloading files." I haven't been able to locate any logs related to this error.thanks for your help. 

Hi, We have a Windows Cluster File Server  with multiple sub-clients.Does the ‘default’ sub-client auto detect feature applies here ?The backup for the default subclient fails with  hits error - “ Configured contect does not exist “.the content is set as in any other default subclient -  “\“  Thanks Thanks

Hello,we have a set of auxiliary copies which replicate the data that we backup on-premises with our own CommCell server to a cloud-based mediaagent connected to an S3 repository.The primary copy is done right, and in time, however, auxiliary copies never reach the end, instead we are constantly getting 13:138 error codes until the task fails. These are the details: Error Code [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [13:138] [40:109] Error occurred while processing chunk [1171846] in media [V_201937], at the time of error in library [Eseries2800] and mount path [[win-

Hi,i have created a new V2 Virtual Server Agent sublient to backup my vCenter VMs.I miss this option like you see at the screenshot.In my V1 Virtual Server Agent i see this option.Is this normal? I set this option because i backup my fileserver and i want to have the possibility to restore single files from tape. Collect File DetailsSelect this option to collect file and folder information as part of streaming backups and IntelliSnap backup copies. Use this option when creating a copy for tape storage, because file and folder information is required when recovering files from tape.RegardsDennis

Hi,I have a question My replication database always pending and i check log for the result : Error-: Database 'msdb' cannot be opened due to inaccessible files or insufficient memory or disk space.  See the SQL Server errorlog for details.An exception occurred while executing a Transact-SQL statement or batch..17156 3a68  10/10 09:07:23 76571 CSQLRestoreBase::getAFilesToRestoreForLiveSync(8704): -Error-: Failed to get last restore point for server [COMMVAULT-CS-3\COMMVAULT] with error [0xEDA00077:{CSQLRestoreBase::GetLastRestorePointForLiveSync(8688)/CV.0x77-Failed to get last restored state of database [WFEngine] for live sync.}].17156 3a68  10/10 09:07:23 76571 CSQLRestoreBase::GetAfilesForAllDatabases(10292): -Info--: Failed to get AFile information or no AFile information found on the CS for database [WFEngine].17156 3a68  10/10 09:07:23 76571 CsqlDMO::getDBLastRestoreInfo(6167): -Error-: Database 'msdb' cannot be opened due to inaccessi

Good Morning All, i have an question regarding the download aof dr backups from the cloud.commvault.com portal in case of DR. We are using the feature Uploading DR Backups to Metallic Cloud. So in the case when all services are offline included the exchange or mailing function wich option we have to get the dr backup from commvault ?  As per documentation Requesting Download Access for DR Backup SET Folders of a CommCell Environment (commvault.com) after the login and the download request an mail will send. But in case that the mailing is not working what can we do ?  Is it possible to create an user account in the cloud.commvault.com with an external mail adress so that we have access to the dr backups incase that mailing on prod site is

I have a subclient with a single 4.6TB file, that will only get larger. Since it’s one file I don’t think additional data readers are going to help.  I’m wondering if anyone has come across this challenge and has some tuning suggestions. The client is Linux and the filesystem of this file is in 4K blocks.  Based on that I didn’t think increasing network agents from 2 to 4 or increasing application read size to say 4MB would help but I tried anyway and no increase in performance during testing.The target storage does dedup and compression, so it’s currently off at the client level.

Seems I don’t see this option during SP creation. I also don’t see any information about this in the rest API docs.I’m referring to this option. 

Good Day Dear Community,I have a customer having several CommCells that they are using a main CommCell to manage all licenses of their CommCells. So I could not figure out if this is through a Global CommCell or a GRC (Global ComMCell Repository). But now I need to do a hardware refresh of their main CommServe.So either if they’re using GRC or Global, is the CommServe hardware refresh the same as a traditional CommServe? Or is there something else I should be aware of?I plan on using a simple backup/restore of the CommServe server on a server with same hostname/IP.Many thanks in advance for your input.

A few weeks ago I stumbled across the fact that I wasn’t running any DDB Verification jobs.  When I look into this further, I found other “System Created” jobs that aren’t doing anything.  Picture for reference:  Some do work, some do nothing.Question:  Should all these “System Created” schedules actually do something?  It seems to me that if they’re part of the backup system and are created automatically, that they should be there for a reason and should be doing some work.  Is it ever OK to have System Created schedules that don’t do any work?Ken

Hello Team,We are configuring Software cache to upload downloaded installation package. While copying software unable to show local drives. This is the greenfield installation and configured Commserve failover option.Please advise.

Hi Community,We are confused here, as we are planning to deploy Redhat Open Shift 4.13, we have checked for Commvault support.We could see the message OpenShift feature is deprecated :But another document says it will support:https://documentation.commvault.com/2022e/essential/124720_system_requirements_for_kubernetes.html Could you please clarify on this and also please share if you have any document for OpenShift setup/Configuration.Thanks

We can automatically upload copies of DR backups to the Commvault Cloud Services website.  To Upload backup metadata to Commvault cloud we should toggle key for Upload backup metadata to Mettalic cloud. Right?  What does the option Upload backup metadata to cloud library do?      

Hello,as far as I remember there was a workflow to convert policies (schedule and storage) to plans. It seems to be not available any more. Is there an easy way to convert? Thanks.

Does the DDB Verification Job do an equivalent work as The Data Verification Job? Is there any difference between them? I picked a job for Data Verification, but I didn't run Data Verification operation from Storage Policy All Tasks menu and today I realize that the picked job was verified.  There are some schedule policies to run a Incremental Verification of existing jobs on disk and deduplication database. And there is menu option to run a Data Verification from Storage Policy.  

Is there any way to poll/monitor the number of currently active Job Streams via CLI/API?We can see that value in the bottom part of the CommCell browser but I couldn’t find in the technical documentation any way to collect that value through some automated mechanism.Thank you!

What is the difference between protected and unprotected in kubernetes backup. When we start  kubernetes backup, some namespace is protected state and some namespace is not protected state, is it possible to restore unprotected namespace? 

Hi all. When looking in the Command Center under the Health Report, there is a section called “Scale Statistics” which displays me this: “Commserv database size is 64.25 GBThe CommServe database tables are too large.RemarksThe CommServe may be running beyond allowed scale limits. Needs immediate attention” I regularly as recommended by Commvault run the DBmaintenance, but this does not change anything. The setup have been running fine, but I’m just wondering if I should react on this. Regards-Anders

Hi Team, Could anyone help me understand why i could be seeing this errors on an oracle restore job. Considering the backup i am restoring from is from 1st which is recent, and the data verification for the job in the storage policy shows successful. The mediaagent is ready and the storage mountpaths associated to the job are also ready...other files are getting restored on the same job which tells me its not a communication issue but these ones it seems are not found? so i’m not sure if the job will complete successfully. I’m looking for any ideas on what i can check on?29410 72e2 10/06 11:29:26 474484 OraBackupRestoreBase::NewArchive() - Getting new CvDeMuxArchive for archFileName=[]...29410 72e2 10/06 11:29:26 474484 CVArchive::Construct() - Constructing CVArchive Object. This=0x1247836029410 72e2 10/06 11:29:26 474484 CVArchive::Construct() - Enable CVArchive Big Buffer [true] [perf-update interval 600 seconds]29410 72e2 10/06 11:29:26

​Hi guys!I’m newbie here and trying to write a sql statement on commserv database returning all clients where operating system is MS Windows. It’s not a big deal - i’ve got something like belowSELECT id, componentNameId,attrName,attrVal  FROM [CommServ].[dbo].[APP_ClientProp]  where attrName='Operating System Name' and  attrVal like 'Windows%';Now i would like to join table or view where information about installed agent/components are kept. I mean when you click on a commcell brower and expand client computes you can see  Any idea where, in what table/view installed software on a particular clients can be found?I’m expecting results like:

hi all,when i run the next script from commvault site i got next errorRestore-CVVirtualMachine : A parameter cannot be found that matches parameter name 'Requestbody'.At line:1 char:61+ ... irtualMachine -Name va-dummyVM2_DND2 -outofPlace -Requestbody $reques ...+                                                      ~~~~~~~~~~~~    + CategoryInfo          : InvalidArgument: (:) [Restore-CVVirtualMachine], ParameterBindingException    + FullyQualifiedErrorId : NamedParameterNotFound,Restore-CVVirtualMachine script is here:https://documentation.commvault.com/v11/essential/101870_restore_cvvirtualmachine.html

Hello,I need to change the IP addresses for MGMT, Data Protection and Storage pool for my HyperScaleX because my network team decided to change the VLAN.I don’t where and how should I start it first. Do you guys have to do something like this before? I really need some helps on this.Thank you.

I have created Backup policy every 15 of month it will take synthetic full backup reset incremental. And retention & data ageing for 90 days.Can I configure keep only one synthetic full backup. Pervious synthetic should get deleted

When doing intellisnap for a windows file system agent, how to i change the directory D:\Program Files\Commvault\ContentStore\ProductionData\SnapVolumeMounts To a different directory 

Hello,In the Advanced Options of a backup job there is a posability to change the retention for the specidic job at launch in various copies.As per documentation the job will be pruned according to the specified retention time. Does that also hold true if I would specify a retention less then the storage policy copy properties?If I have a stg policy copy with 365 days and 1 cycle. If I specify 180 days for the job, will it be pruned after 180days and not 365 days?//Henke