Self-Hosted Q&A

Recently have come across a case where backup needs to be taken of a linux server hosting erp db on it with OS as Cent OS 6.9.As a compliance, it needs to be kept for next 3 years.I am not able to find documentation where Cent OS 6.9 is compatible and we can take backup of it. have already checked below link but need more clarity.https://documentation.commvault.com/v11/essential/3602_installing_clients_with_deprecated_operating_systems_or_applications.htmlInstalling Clients with Deprecated Operating Systems or Applications

Hi Everyone, Needs steps to configure Storage Accelerator for Client in different AWS account/region and the S3 Bucket and Media Agent in other account/region.Client - Account 2S3 Bucket Account 1Media Agent (DDB) - Account 1 Regards,Rahul Raina

 Is there any additional setting to avoid the archive log backups when a Database backup is activeIf a Database backup and an hourly archive log backup runs at the same time,  it throws an Oracle errorORA-00230: operation disallowed: snapshot control file enqueue unavailable To avoid this situation is there any additional setting to skip/queue the archive log backup when a DB backup is active. 

I’ve read up a bit and I’m not quite understanding why I’m seeing this error sometimes…Basically, we have the copies and retention for this policy set up like this:primary copy → secondary → to-tapecopy: Retention Days,Full Cycles,Archiver Retention Days,Extended Retention (Rule,days,grace days) ,Data Agingprimary:14,1,infinite, n/a, n/a, Enabledsecondary:7,1, infinite, (Monthly Full/60/0), Enabledto-tape: infinite, infinite, infinite, n/a, EnabledNote: “to-tape” is a selective copy, “Monthly Fulls” → last full Note: We do have this setting set to 1: Media management → Data Ageing → “Disable jobs for Auxillary Copy that have met its retention” Questions:We are seeing the [13:187] error occur when running “to-tape”. How can it be “skipped because they are aged on destination copy” if the destination copy (tapes) retention is “infinite”? Additionally, we

Hello, I have a small understanding question about a SQL DB restore out of place. If the target database already has instances running with different names and I do a restore of another database, will the data or the instance on the target system be deleted or overwritten or will it only add the new instances on the target system ?

Team,  How to get the list of VM’s(same VM) that are configured in multiple Subclient? I used to have the query in my vault, unfortunately lost completely.  Appreciated your help. 

Hello I’m working on an application to capture all clients in an environment and assess their backup status. So far I’m getting stuck on capturing all the clients in the environment. I see there are multiple endpoints that I have to hit to capture all the items and I’m wondering if there is a catchall endpoint for this OR if there’s not, what could be the best way to go about this process?Endpoints I’ve touched so far:/Clients/Clients/VSAclientlist/Clients/VMPseudoClient Any assistance would be appreciated

My customer has a 5 year old Hyperscale appliance,It is end of support in October 2023.  We are being told that at end of support, the software will cease to function, either for backup or restore.  Is this correct? 

failed to backup the SQL database files during vss backup .one of the database on the client is failed in the backup.thank you  

Hello everyone,I need help with the following error.When I tried to run my Aux Copy it failed with error [13:138] then I added some additional settings in the MediaAgent so the error disappeared and when the job started again I got another error [62:1243]. below the two errors .Error Code: [13:138] Description: Error occurred while processing chunk [3884774] in media [V_1028949], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for storage policy [EndPoint] copy [synchronous copy] MediaAgent [madr03]: Backup Job [296892]. Unable to setup the copy pipeline. Please check connectivity between Source MA [MediaAG7] and Destination MA [madr03]. Source: MediaAG7, Process: CVJobReplicatorODS  Error occurred while processing chunk [3884772] in media [V_1036778], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for storage policy [EndPoint] copy [synchronous copy] MediaAgent [madr05]: Backup

Hi team,Getting the below error even though the Subclient has been deleted:  What are the right steps to get a mount path removed and its associated Storage pool and policy deleted?When I tried to delete it from the Storage pools, got the below error:  on reviewing the logs, found the below entries:  

Hi guys,is there a way to use a web proxy to backup Exchange/Sharepoint/Onedrive Online ?since only https connections are used, it should be possible to forward backup requests to a web proxy instead of place am AccessNode in the DMZ.I cannot find any hints for that in BOLBRKlaus 

We have configured in AWS, RDS snapshot backups.  We need a way to get the Snapshot copied to our s3 bucket.What is the best way to perform this task automatically?  a Best Practice or White Paper would be great. ThanksChuck  

Recently our system administrator have changed the root password of one of the linux servers. the readiness status of the server becomes [Not Ready] with message is [Communication failure between Client xxx.xxx.xxx.xxx and the MediaAgent xxxx.xxx.com. Error returned is:Connection failed. What could be the reason behind this issue? is it network related issue or root password changing issue? 

Hello!Can anyone tell me which logs I should start with when troubleshooting the issue that cache won’t update? this is an MS365 Exchange Online backup job.Should I use the logs on the index/access node or the commserve server, or both, and what are the logs called?I am not getting a “wrong password” error, and I have checked that MFA is disabled for the service account.  

Hi,the customer wants to backup some clients through a gateway. We did the configuration of gateway client and network topology.The main problem is that the customer wants only Commserve to communicate with clients through proxy. Backup was failing because there was no communication to media agent as the customer picked only myCommserve group in the network topology. So we did share paths from media agent to the Commserve. It was still failing because the client couldn’t reach DDB on media agent. So then we have changed deduplication from ‘On Client’ to ‘on Media Agent’. Now the buckup is running but never ends. It stucked on 25%.  Can we configure backup through a proxy but allow only Commserve to communicate with the client by using share mount paths to Commserve?If not is there any other way to meet customers requirements? Regards,Lukasz

Hello i have a error with :  Cannot get information index drom previous backup when backup VM Any ideas for solve this case?

Hello all, As of now, we do not have override data paths as a supported functionality for Log files at the sub-client level. Any plans of CV implementing this in the future? Thanks,Sukanksha

Hi Team, I have an issue with an intended Unix client install.Filesystem agent only. We unfortunately have port 8400 occupied by other software, so I need to install to a different port.However, I don’t see where i can over-ride 8400 with my intended port. And for whatever reason, I can no longer find detailed instructions on the Unix\Linux install process.I’m not a Unix admin, so probably like quite a few of us, it would be helpful if there was more detail on available options. Bottom line, can someone advise how, or where I can provide a different port during a local install (I have a Unix tech available to assist). Thanks

🤣 Have a great weekend everyone… 😊 

So we utilize qlogin to execute various scripts, but at times members of our backup team run into an issue where they see this error message if someone is currently logged in: Error 0x23f: Another user to the same commserver has already logged in, please logout from that and then retry. Instead of running a qlogout -all command, is there an easy way to verify who the currently logged in user is?

Hello,I have added two snapshots here that show the setup before and after the .net update. The problem I have is that the web server no longer works after the update. That's why I wanted to ask if I need to update anything besides the hosting bundle to get the web server up and running again. Even restarting Tomcat or iisreset didn't help after the update. RegardsThomas installed .net package “Hosting Bundle” before Update .Net after Update  

Hello,Is there any possibility to change the content of email invitation which users received with the link to the command center to install the laptop agent?

So, I have a single storage policy with a copy that has data aging (turned on) and basic retention after 1096 days, 1 cycle.  The copy writes to tapes.Based on this chart: Identifying Media Icons (commvault.com) the tapes are ageing and then being flagged as “Aged Media” and then eventually (I guess) “Aged Retired Media”. and it seems like from there, the tapes are not showing (in the individual tape status) they are unusable (full, broken, etc), just they seem to sit there and not be used any more, and they are empty (0 bytes showing, view→ contents = no contents shown).I’ve never done it, but it looks like I can manually click on the tape and right click → options → mark media reuseable and it will… mark it as completely free and useable again (or does it still tie it to the storage policy that wrote to it)?  I’m not sure if

I had a remote sight with with bandwidth issues recently upgraded. Will I need to restart the jobs copying to that sight in order to take advantage of the bandwidth throttling options being set back to automatic?