Self-Hosted Q&A

🤣 Have a great weekend everyone… 😊 

So we utilize qlogin to execute various scripts, but at times members of our backup team run into an issue where they see this error message if someone is currently logged in: Error 0x23f: Another user to the same commserver has already logged in, please logout from that and then retry. Instead of running a qlogout -all command, is there an easy way to verify who the currently logged in user is?

Hello,I have added two snapshots here that show the setup before and after the .net update. The problem I have is that the web server no longer works after the update. That's why I wanted to ask if I need to update anything besides the hosting bundle to get the web server up and running again. Even restarting Tomcat or iisreset didn't help after the update. RegardsThomas installed .net package “Hosting Bundle” before Update .Net after Update  

Hello,Is there any possibility to change the content of email invitation which users received with the link to the command center to install the laptop agent?

So, I have a single storage policy with a copy that has data aging (turned on) and basic retention after 1096 days, 1 cycle.  The copy writes to tapes.Based on this chart: Identifying Media Icons (commvault.com) the tapes are ageing and then being flagged as “Aged Media” and then eventually (I guess) “Aged Retired Media”. and it seems like from there, the tapes are not showing (in the individual tape status) they are unusable (full, broken, etc), just they seem to sit there and not be used any more, and they are empty (0 bytes showing, view→ contents = no contents shown).I’ve never done it, but it looks like I can manually click on the tape and right click → options → mark media reuseable and it will… mark it as completely free and useable again (or does it still tie it to the storage policy that wrote to it)?  I’m not sure if

I had a remote sight with with bandwidth issues recently upgraded. Will I need to restart the jobs copying to that sight in order to take advantage of the bandwidth throttling options being set back to automatic? 

configured new My sql db backup on server but getting below :Error Code: [87:48]Description: Failed to contact MySQL Server. Please check that the given instance properties to contact MySQL server are valid and the database server is running and accepting connections.Please suggest how to fix this issue.

Hello Is there a way to tell Commvault that the “Full” database backup in a plan should be a real Full, and not an Differential backup.I know that I can add an additional Full backup, but  I want the default full backup to be a true Full Backup  

Have a customer who configured NDMP with FSXn.  Backups complete but are slow.  While attempting to find documentation related to this process I came across this preso from CPR2023 where its explicitly stated we dont support NDMP.  BOL also doesnt show NDMP as supported yet the customer has this functioning at least successfully. So question is, do we are dont we support NDMP for FSXn?Link with supported agents showing CIFS and NFS but not NDMP.https://documentation.commvault.com/2023e/expert/157291_supported_agents_for_amazon_fsx_for_netapp_ontap.html 

Hi Team,There is some difference/changes observed on Average Q&I Time across Partitions in last 3 days:71,112 µs (3555%).Can someone please suggest and explain on above is this normal or abnormal attached screenshot.  

Hi I also have a problem with NETAWEBFEST machine backup (DMZ).It gives me the error present in the screenshot.I need some help   

What are the benefits and drawback of enabling WORM functionality ? Can we enable WORM for tape policy? 

Hello,  I’d like to ask for your advice. Do you know of a way to determine which network is used by the backups running in the environment?  To give you some background - we have the general - PRODUCTION - network and the BACKUP network set up in the environment. All servers are connected to the general / PRODUCTION network. And most servers are connected to the BACKUP network. But sometimes there are some connection problems - the BACKUP network can be inaccessible for some servers. In such a situation they could be using the general / PRODUCTION network - which is what we wouldn’t want them to do. I know we can verify what network is used by a backup looking into the backup job logs. But this would be close to impossible to do it for the whole environment.  Maybe you know, or have heard of a way to determine which network was / is used by the backups running in the environment?  

Hello,I just updated one commcell to 2023E from 2022E.Release notes states that some reports was deprediated in release 2023, like Audit Trail report.There is a link to a support document, stating that to get any information a user needs to be a meber of, 1. master 2. Have commcell associated.My account is member of master but I have no idea on how to do the other association. Can anyone shed some light? as it is now the report comes up empty. Link to documentation. Viewing the Audit Trail Report on the Web Console (commvault.com)BRHenke

I want to to fetch a list of clients which has file system agent installed in it using Commvault DB query and the output of the same will be used as an input to display all FS clients to run backups only for file system agents.

We are planning to deploy some Media Agents for extra copies.As the primaries are RedHat machines we prefer Windows for the copy where the current preferred version is Windows 2022 Core.Allhough I’m confident it will work based on the documentation here: https://documentation.commvault.com/2023/expert/3011_windows_file_system_system_requirements.htmlI know it’s about a File Agent, but it states that non-GUI / push installs will work fine on a CORE edition. The only packages to my knowledge that require a GUI installation are CS & WebServer.SInce we want to be fully supported we do try to follow the specific supported OS’s for a Media Agent here: 

I have a webserver we are no longer using (webserver is now hosted by commserve), and this webserver was also tagged/installed/configured as a media agent.  However: it performed no media agent functions, just the webserver.  My beliefs in “how to retire a media agent” are: Right click on media agent, choose “Delete media Agent”. A warning pop-up appears: says to view ‘media Agent impact Deletion report’ (and follow impact/remediation steps from there) and then when ready to actually delete the media agent, type in a long phrase to confirm deletion. Perform any remediation steps in the report so the report is ‘empty (and mine is, as it was never really used as a media agent). Put media agent into maintenance mode? Using the Commvault services UI/tool: Shut down the CommVault services on the media agent, set them to “not restart services”, and power off server/OS. Delicense the client associated with the media agent (i.e. it has

Hi everyone, We’ve got a customer who intends to implement a storage replication, main storage is connected to a MediaAgent in which backed up data is written to it, customer has acquired same storage hardware and wants to implement a replication (A feature available on the storage system) between the main one and the newly bought one. We already know that we can implement this using AUX/DASH copies, but customer insist on implementing it through storage side. My question here is, how does commvault can manage this type of architecture ? Does the MediaAgent connected to the main storage system needs to also be mapped to the new one ? Is there any configuration needed from Commvault side to let it know about the new storage (Maybe configure it as a replication storage ...). In this case, the MEdiaAgent will automatically redirect it’s I/Os to the new Storage in case of a failure of the main one. Regards.

I deployed a FREL OVA machine and was using it for Commserve 1. Now the commserve1 is not in use and I would like to use the same FREL machine for a new Commserve. Can I use the same machine or I need to deploy a fresh OVA?

Is there a workflow for configuring WORM Storage Mode on Disk Libraries, not cloud ones? The article here (https://documentation.commvault.com/11.26/expert/146623_configuring_worm_storage_mode_on_disk_libraries.html) describes the steps to enable WORM Storage running a workflow to configure the WORM storage mode on disk libraries, not cloud ones. Is it still available? I downloaded the Enable WORM Storage workflow from Commvault store, but it’s not working here. After executing the workflow (Enable WORM Storage) the workflow got stuck in a pending state. Error Code: [19:857] Description: Parse error at line 5, column 1. Encountered: workflow Source: cvault-cs, Process: WorkflowI took a look inside the script and It seems to me that this workflow is specific to cloud libraries, not traditional disk Libraries.  Incident 230313-409

We are in the process of hyperscale refresh, Creating aux copy and once the data fully copied promoting new copy as primary is the method we are following,There is a dash copy which is copying data from old primary copy,there are many job to be copied, If we change the primary to new primary wethere these pending jobs get copied from new primary copy? Or do we need to wait unitl it completes fylly 

Event Code: 18:189 Severity CriticalDesription: Failed to connect to RMAN catalog databas I need that backups than end with a critical event whose event code is 18:189, show up as completed with errors

Hello,We have migrated Commserve on new hardware. Now simpana version is 11.28.68 .It seems to be ok.When I open Commcell Console I see “Login with Command Center” What does mean?I do not know is this related with Commvault Cloudhttps://cloud.commvault.com/home/   I´m already member….Best regards,Elizabeta

Hi all, The user is currently using RHEL 7.9 and is on SP 28. He is aware that the latest version of support for RHEL by Commvault is 8.7 as per (https://documentation.commvault.com/2022e/essential/107801_system_requirements_for_red_hat_virtualization_access_nodes.html).Given the document was last updated a few years ago, could you please confirm if we extend support for 8.8?If not, when are we likely looking forward to supporting it? Thanks in advance!

Scenario:One Azure Tenant (“A”) with production workload only (Azure VMs, Azure Files, Azure SQL, & in-guest Applications).One Azure Tenant (“B”) solely for Backup resources (Media Agents, Blob Storage for primary Backup, Access Nodes, etc.).Both Tenants are in the same geographical region in Azure.Backup Azure resources from Tenant “A” using the resources from Tenant “B” with the Backup stored in Tenant “B” on Azure Blob. Why different Tenants? Mainly for administrative purposes (separate Users, Subscriptions, Network connectivity). Questions:Is this even possible? I’m aware that the resources used for Backup should be in the same geographical  region, but what if they are in a different Tenant?From my understanding it should technically be possible, but I’m unsure about possible drawbacks (latency, egress costs, etc.)Any experiences or recommendations with such a setup?