Software Upgrades and Updates

We need to update our vCenter from version 8.0U2 to 8.0U3. Since I can't find anything relevant in Commvault's documentation, has anyone successfully backed up vCenter 8.0.3 with Commvault 2023E (11.32.56)?

HiAny suggestions on which FR to upgrade too? I have 4 Physical MA’s that meet hardware requirements and are running 2016 standard. The CS is also a beefed up physical machine running Server 2016 and SQL server 2016. From my reading on the community, 11.32.* might be more stable as long as I have reached the requirements. Please do not send URLs, they are very unclear to say the least. I’m just looking for personal experiences and recommendations. Cheers Neil 

Hello,We would like to upgrade our CommVault installation 11.25 to latest 11.32 release.Is it possible to make a direct upgrade ?  When i try to download the software from GUI Console, the latest feature release that can i choose is 11.26 ? I cannot choose 11.32 in the list. What can i do to obtain the latest release from Gui commvault console ?  Is it necessary to upgrade to 11.26 and after to 11.32 ?  We use SQL Server 2016, is there an automatic ugrade to SQL 2019 including in the 11.32 installer ? Thanks

I’ve been tasked with upgrading our Commserve from v9.0.0 R2 to v11.32. Is there any specific upgrade path or can I jump directly to v11.32?  TIA

I am asking because as you see we have the Commva at the version 11.32.45 and to the others are behind. Any advice would greatly appreciated.  

During the upgrade process from 11.24 to 11.28 i face the following error : failed main upgrade phase for the database.Ho can resolve this issue ?

Hello Teamwe have recently upgraded Commvault SP to 11.32.49 and we can observe in every 6-7 days backup went to hung state and waiting also backup job is not moving.we are facing issue after SP upgrade to 11.32.49.Please help its is bug in 11.32.49 or any fix of this issue.

Hi Guys, a wrong message is being displayed in our Commsever (more usage is listed as it is, instead of 6,5 TB it is showing 9 TB of data). I read, that a license renewal file for the Commvault can correct the error. Can you please tell me where and how I can download such a license renewal file? Do I need to contact the sales manager, who is responsible for purchase of Commvault and he will contact the Commvault Team or how does it work? Best regardsEugen

Please help, it is a critical case, I updated my commvault from 11.32 to 11.34 everything was normal but the next day the commvault OS cannot be found, the disk is not recognized. 

Hello,I have a question about Commvault API. Commvault offers API usage for programmers and developers. Can you tell me how to connect to the Commvault API? Maybe you know where you can get more information about it? Best regards,Eugen

Hi Community,Just wanted to quickly bring to everyone’s attention that as of last Saturday (15th June), Platform Release 16 (SP16/FR16) and Platform Release 24 (SP16/FR24) are both now end of life.  https://documentation.commvault.com/2023e/essential/platform_release_schedule_and_lifecycles.htmlWhat does this mean?When support for a platform release ends, Commvault will no longer provide new updates and maintenance releases for that platform release. For customers on supported products with platform release versions that no longer have full support, Commvault offers limited support as follows: Limited break/fix support incidents will be provided through Commvault Customer Service and Support. If the support incident requires escalation to development for further guidance, requires a hotfix, or requires a security update, customers will be asked to upgrade to a fully supported platform release. Limited support does not include an option to engage Commvault’s product development reso

We are planning to upgrade from 11.28.xx to 11.32.xx soon.  Recently during a separate event, I was told that when we upgrade to 11.32, the INDEX FS increases dramatically.  Does anyone know more information on this so we can plan for the increase? 

I have uninstalled all client agents from a host, the upgrade status shows as not applicable.The client now only has VM agent backups occurring. While all other VM backup clients show v 11.00, these clients still retain the agent version. Is there any way to resolve this as it is ruining day.   

i have just create new client to install in it media agent in it but when i created it i fount that its version is 11.00 i want to upgrade it to 11.32 how to do it?

Current version(s):Server Name: snappro01    - SQL Server 2012 on dca-h-snappro01.int.dca.ca.gov    - CommVault 2022E 11.28    Needed version(s):- Server Name: snappro02    - SQL Server 2019 on dca-h-snappro01.int.dca.ca.gov    - CommVault 2023E 11.32 Please see the attachment for the upgrade instructions that I am closely following. Based on these instructions, you would normally be installing the new platform (2023E) to the same server that once hosted the old software (2022E). Moreover, by submitting the DR backup file, all of the old setting and metadata would transfer over. However, our current virtual server that hosts 2022E does not have the necessary system requirements to host 2023E. Therefore, our goal is to create a new virtual server, install all necessary commserve software, and have this be associated as our new snappro server (snappro02). Questions:Does the commserve and sql software still have to be deleted from the old server (snappro01)? Or can we keep this server and

Currently I am on Commvault version 11.28 with SQL Server 2014 and Windows Servers 2016.Will there be any issues with upgrading it to Commvault version 11.32?

I can not add vmware (vcenter) hypervisor to Commvault. I did upgrade Commvault from 11.32.35 to 11.32.54 (Maintenance Release) and I notice this problem as you can see on the attached picture. I saw that before upgrade (v 11.32.35) I had the same problem.   

Hi,Could you say please, is direct update supported from 11.24 to 11.32? Unable to find precise information. When I try to download installation media in Commvault console I see strange version number “11.32.6”, current version is 11.32.54

current environment is> physical server with local mount path ,> os windows 2012 r2 ,> commserv version 11.24. we are implementing hyperscale  x new version  Version Hyperscale ISO 3.2312 CommServe server minimum version 11.32.35 (or later) CommServe Server: System Requirements Windows 2016 above   we need to migrate the commserv to new virtual environment , but to copy the local mount path we dont have space in the virtual environment  inplace upgrade of exsisting physcial machine OS  is challenging   any other options ??

Hi,I hope you are doing well.I am trying to upgrade from Simpana v10 sp15 to Commvault v11. I am using in-place upgrade method and the precheck filed with the below errors:04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Executing file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ERROR###This Commcell is not authorized for upgrade.] [RecNum:1, LineNum:46, Spid:81]04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ADVICE### Please email yourupgradeadvisor@commvault.com to request an authorization code.] [RecNum:1, LineNum:86, Spid:81]04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Failed to execute File [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]. ExitCode [2]04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Execution of file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFil

Hello,We have been notified of a vulnerability in the Commvault Agents in tenable. Is there a date by which this vulnerability can be fixed with a patch?CVE-2023-38545 - Curl 7.69 < 8.4.0 Heap Buffer OverflowPath : /opt/commvault/Base64/libcurl.so Installed version : 8.0.1 Fixed version : 8.4.0RegardsThomas

Hi everyone,We updated our CommCell from version 11.24 to version 11.32.49 on 20 April. Immediately after the update, the cloud backup (M365 Exchange and OneDrive) still worked, but no longer does. I therefore do not know whether the following problem is related to the update:The backup of M365 Exchange and Azure no longer works:   We have already recreated the APP including the service account and checked the authorisations in the tenant. We cannot find any errors.The Commcell, the MediaAgent and the Accessnode all have version 11.32.49 installed.Does anyone have any ideas? Thanks & regards Pascal

Dear Team, We currently have a production CommServer running V11 SP 28, while laptop/desktop backups are operating on a lower version, V11 SP 24. With over 5000 laptop/desktop agents requiring an upgrade, we seek assistance in downloading the necessary packages and deploying them via SCCM without creating new instances. Your guidance in this matter would be greatly appreciated.Furthermore, we have observed multiple duplicate instances appearing for each machine. We are keen to remove or delete these duplicates without impacting the existing backup configurations. Could you please provide instructions on how to achieve this effectively? Regards,ManiD

Hello dear community,this is not a problem, but rather a kind of preparation. Our CommCell server is virtualised and runs under VMware. We are planning to upgrade our CommCell from version 11.24.94 to Commvault Platform Release 2023E (11.32). In case something goes wrong during the upgrade process, I was thinking of taking a snapshot of the VM running the CommCell before starting the update and then restoring this snapshot in an emergency to have the machine as it was before the update.Is this a viable option, or does the CommCell not cope so well when a snapshot is imported?Are there any other ways that you can recommend to restore the functionality?Thank you very much for your answers!Best regards,Pascal

I have few client with Oracle, SQL, SAP databases hosting in the clients.Our current Commvault software version is 11.28 and the few of the clients are in 11.17 and 11.20 versions.I plan to upgrade the software in the client and while pushing the software to this clients, I see 2 options.1.Reboot the client if required.2.Run Database maintenanceNow, if I check the “Run Database maintenance”, What will be the implications?Will it stop the database? or without stopping the database, will it just check the checkdb and reindexall?I need to know if checking the 2nd option will bring the database, as the server that I’m gonna upgrade is production servers.Let me know the best practice.