Commvault Cloud Topics

I realise that here in the UK we start daylight savings later than they do in the US, but has anybody else experienced any problems with it? Over the weekend, the majority of our commserves running 11.32 saw a large number (between 40 and 60) SQL Server processes killed within 10 minutes of the start of British Summer Time. This largely went unnoticed as far as the Commvault event log was concerned, although one of them did log a couple of 19:152 errors. This only happened on the commserves running 11.32 - all the ones running 11.24 saw no spids killed. I’ve opened a support case, but was wondering if anybody whose clocks changed last week could check their commserve’s SQL Server errorlog for me for the period immediately after the clocks changed (between 02:00 and 02:10 on 31st March for those in the UK).ThanksNeil 

Hey Guys!Currently we have all our HS X Nodes, one Library, in one Data Center. Now the customer wants the backuped data also available on a secon site, where they want to build up a second HS X cluster, if DC 1 is down, all backup data is available in DC 2. Solution 1, warm standby:How can i push the protected data to the 2nd HS X Cluster besides running Aux copies? Is maybe a CV HS X Feature on the backend for that solution available?Problems with Solution 1: The HSX Nodes are mostly idling, and the primary Cluster has to do all the workloads. Solution 2, striped/cloned HS X Cluster:The HS X Workloads are striped over DC 1 and DC 2, and all protected data has to be available on both sides. Benefit: We can distribute all Workloads over more HS X Nodes.So does exist some kind of (Hedvig) Storage Data replication, to sync two HS X Libraries?Or what solutions would you recommend as the “best” in this case?

Hi Techies,Greetings !Is there any possibility that we can automate daily/weekly repetitive tasks and reduced manual efforts.Here are the few examples:→ Latest backup status information from client or other team members on tickets.→ Virtual Server removal tasks before decommissions request.→ Agent uninstallation and license removal of clients after site decommission.→ Manual retention extension tasks to retain backup till specific date.Here I want to reduce manual efforts and time, please share some ideas to achieve this. Thak you ! 

do we have any report/SQL table represents the Tape drive utilization every hour of the day/week? Found a SQL table dbo.MMDriveHistory with data written & duration but how does commvault calculate tape drive Throughput from this table?

Hi Team,We have a requirement where we plan to take backups of 80+ VMs with approximate data movement of around 300TB+.We would like to know best possible plan for our environment in terms of hardware requirements for commserve and Media agents.What is the minimum number of Media Agents for best performance baseline? 

Hi,Running CV 11.32.6 on prem.We’re trying to install the MSSQL Agent from Commvault. We managed to get to 90% and then it failes. Reviewing the log for the job doesn’t give us any leads. Please see below.The server has been restarted several times.SQL server is on it’s latest CU.Any one that got any idea?Log:@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : commserve-serverFile    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@2988  23f8  10/03 16:01:34 5462339 Servant    [---- IMMEDIATE AUTOMATIC INSTALL CLIENT REQUEST ----]2988  23f8  10/03 16:01:34 5462339 JobSvr Obj Skipping Discover phase because auto discovery option is not set.2988  440c  10/03 16:01:34 5462339 Scheduler  Phase [2-Install Client] (0,0) started on [commserve-server.yy.yy] in [0] second(s) - DistributeUpdates.exe -j 5462339 -a 28449  -jt 5462339:2:1:0:0:11277  -install -CC

Hi All,We are configuring GFS disk to disk to tape (different tape media). Please find the below requirement.Requirement 1: first storage policy will configure daily Inc and weekly full for first disk keep 7 days Requirement 2: first disk daily Inc and weekly Full go to auxiliary copy of second disk keep 28 daysRequirement 3: second disk daily Inc auxiliary copy of daily tape media keep 28 daysRequirement 4: second disk weekly Full auxiliary copy of weekly tape media keep 28 daysRequirement 5: second disk Full (end of month) auxiliary copy of monthly tape media keep 12 monthsRequirement 6: second disk Full (end of year) auxiliary copy of yearly tape media keep 2 yearsRefer above, should I create as below?(Requirement 1) create Primary_Full storage policy with Primary_Inc Incremental storage policy first disk keep 7 days(Requirement 2) Primary_Inc storage policy create auxiliary copy select All Backup to seco

Hi Team, I have written a script that would delete the decommissioned VMs from the commvault. I have 2 questions.As of now my script takes the client id manually to delete the VM. I would want Commvault to detect the decommissioned VM and delete it. Please guide me on how can I add auto detect of decommissioned VMs on my script.  I have to integrate Morpheus API and Commvault API and execute the script from the Jump server from where Morpheus is accessible. As of now, Commvault APIs are running only from Commvault server. How to do this ?

Hi all,After some advice on the following if anyone can help? https://documentation.commvault.com/2023e/expert/modifying_salesforce_backup_sets_to_sync_to_database.htmlThe instance where the current Database for the Salesforce Backup Configuration resides needs to be decommissioned.  If I was to change the Commvault configuration to use a new database on a different instance what would be the consequence of this?I would assume a full backup would need to be run of the Salesforce Org to build a new copy in the Database, but would this affect any restore capability for jobs that used the previous database configuration such as record level restores or could this be retrieved from the related backup jobs?  I would think that record level restores would not be possible due to the

HiGood dayMy backups were running before now, all of a sudden they started failing because of this error: Unable to communicate with remote machine {Linux media Agent} to start data pipe. Please check the following:1. Network connectivity exists between client and remote machineProduct servuces are running on remote machine. Firewall is setup properly between client and remote machine Error [Connection failed on oracle_dba with these errors: 1 Couldn/t complete tunnel connection to tape_linux)server on 192.168.1.112:8413: No route to hostAll these seem like network issues. I tried to add entries into the host files of all clients affected. It still keeps failing. This is the caseI want to backup oracle files and instances to tape, via a linux media agent. The backups ran some days ago, and all of a sudden they have failed with the e

Hi Support TeamHas anyone encountered and resolved an issue where, after replacing a MediaAgent using the app, the new MediaAgent does not appear in the Storage Policy's primary copy? I'm unsure how to fix this and add the new MediaAgent to the primary copy. (The Jobs for replace mediagent showing all completed)Best RegardsTai Nguyen

i dont have a dedicated non-routable backup network, but i can have redundancy and i have multiple VLANs for my clients, so the commvault hyperscale X document says to use Bonded VLAN topology as per below link,https://documentation.commvault.com/2024/expert/determining_network_topology_for_hyperscale_x_reference_architecture_setup.html.my question is, if i still can have a dedicated 1GbE link on my HSX reference architecture node, then can i use that 1 GbE port dedicated for management traffic, like connection to commserv, DNS ? if answer is yes, then does it become 

I have a situation here, after migration from 11.28.72 to 11.32.45, VM which were added using VM rules using VM tags appeared in different subclient of a Vcenter virtual server and it is impacting SLA since now the VM tag issue is resolved and backup in running under one subclient. Now i need to disable backup activity for the client for other subclient except the original subclientcurrently the VM is appearing in only ine subclient of the vcenter virtual server which is JPAWP, and the VM is not available or not showing under any other subclient. But when we check individual VM , it shows multiple backupset/subclient and it is impacting the SLA. Now i need to disable the backup activity for the VM, for specifc backupset/subclient. Do not disable backup activity on client level because the VM is curently backing up in its original subclien

Hey,Which API endpoint to use to get Storage Policy for a client? My requirement is to get Storage Policy for all clients, preferably without querying for each client individually. For VM client, I can use the /VM endpoint which lists all the VM with their Storage Policy. I need help with FS clients. Thank You.

This is with respect to Oracle clients.This feature is disabled by default, I would assume that there must be a reason as table level restores seems to be an awesome feature.Seems like a huge pro.What are the cons?

Hello Everyone,My network security guru is asking if there is a way to restrict access to the Commcell Console and Admin Console so it can only be accessed on the Commserve server.  I am aware of role based security and the Two-Factor.  But they just want it that the only way to access them is from the one server, or maybe our Jump-boxes that we use to access all our internal servers.  Hopefully someone knows if this is even possible or if we just need to go with Two-Factor and they will have to be happy with that solution.  Thanks for any help.

Has anyone done any reinstall of an existing Media Agent with Deduplication database.Details are as followsHardware Refresh of old Media Agent ( same ip and same hostname)ExistingMedia Agent with Deduplication database and Storagegrid as a disk libraryMedia Agent is running Windows 2012Commvault v11.24Plan of attackInstall Windows Server 2022 on existing Media AgentInstall same Commvault 11.24Ensure disk library and DDB are online after installation using new OSAny steps or information/links on how this can be achieve

What this does is a discovery on a hypervisor sub client and creates a vm pseudo client for any discovered virtual machines.The functionality is outlined here:https://documentation.commvault.com/11.26/expert/104558_creating_vm_clients_before_performing_backup_operations.html In practice it looks like this.   Thanks!Chris

I am attempting to add a client to multiple groups using the following rest api. REST API - POST Client Properties (commvault.com)  The api returns 200 and some Json but does nothing. what am I missing here?

Hi, we’re on 11.32.43. We are only able to keep our indexes for a week, since our subclient is so large that the indexes for it are 600GB. So of course that means that whenever one of our technicians needs to do a browse and restore from this subclient, they get the “Index reconstruction in progress. 1 jobs in reconstruction list" message.I cannot find documentation that states how to track progress of these index reconstruction jobs. They do not show in the Job Controller list like regular backup and restore jobs. We just want to have a location to look in so that when an index reconstruction completes, our technicians know it’s okay to try their browse and restore again. Thanks.

Hi Team,based on below Hyperscale reference architecture deployment link, i have following questions.https://documentation.commvault.com/v11/expert/deploying_hyperscale_x_reference_architecture_with_tagged_vlan_with_bonding_and_management_network.html questions:in below screenshots, we are adding a VLAN routable data protection network on Bond1 and document says this is also used for commserv registration. The IP address we mention for this vlan tagged interface of hyperscaleX node should be an available IP from the VLAN range/Subnet range correct?  

HiGood day.I have configured my Commvault backup to write jobs directly to tape (not auxiliary copy)However, I noticed some things the client is an oracle database. I installed the file system agent and oracle iDA I configured the file system agent to backup some contents in a path, and the Oracle iDA to backup instances and archives.However, the files were successfully backed up to the tape drive. The oracle instances failed. Error is in screenshot.I tried to click on the error code, it was blank. I also know that Commvault should be able to backup a storage policy to a tale, regardless of the workload type. Is there a way to resolve this issue? Its been on for days.

Hello Team,Greetings!Scenario: 1Server setup: 2 node (ASYNC) streaming replication with EFM configured + Witness nodeBackup schedule: full + log only backup + advanced logic etc., Archive Delete option box is checkedWhen node 2 fails (standby), full backup gets triggered and consecutive log only backups are running; however archive log clean up function fails and eventually log clean up is avoided on node 1 (Primary, only standing node) Is this expected? How can we ensure that archive log clean up happens when all of the standby’s are down?Scenario: 2Server setup: 4 node (SYNC) streaming replication with EFM configured + Witness nodeBackup schedule: full + log only backup + advanced logic etc., Archive Delete option box is checkedWhen node 2,3,4 fails (standby), full backup gets trigge

We are provisioning a new NetApp E-series storage array for backups. From performance perspective, are there benefits to having separate disk pools for backups and aux copies compared to having one pool for both? 

Our Media Agent needs replacing.The replacement is probably going to be a Dell PowerEdge R5xx or R7xx with dual CPU and 128GB RAM and the intention is to use M.2/NVMe for the OS/Commvault binaries and DDB/Indexes but I’d appreciate any guidance and best practise on the build and storage.We’re doing a lot of synthetic fulls with small nightly incremental backups and we aux about 70TB to LTO8 tape every week.The disk library we have right now is approx 50TB.Is there any best practise that would favour NAS/network storage for the disk library over filling the PowerEdge with large SAS disks?With local disk on Windows Server is there a preference between NTFS and ReFS and is there a best practise over mount path size as we’re currently using 4-5TB mount paths carved out as separate Windows volumes on a single underlying hardware RAID virtual disk.Given modern hardware performance can anyone see a definite reason to do any more than buy a single P