Commvault Cloud Topics

Hi Community,I have a corrupted DDB Partition! This is a Azure Blob StoragePool Copy.The Job “Dedup DB Reconstruction” starts and trigger the Filesystem Restore Job.However, the job immediately reports an error “There was nothing to Restore” The last backup also did not save any data and the restore job will certainly refer to this. Is it possible to select the second last backup job? It contains the DDB partition Data Can I run the Filesystem restore manually and the "Dedup DB Reconstrution" workflow skips the Filesystem restore?I do not want to use the option "Reconstruct entire DDB without using a previous recovery backup”, as otherwise the complete data will be read from the Azure Blob Storage account  I also wanted to delete the current backup Job so that it might select the second last backup. Unfortunately, deleting DDB jobs is not possible! Does anyone have any idea how I can restore the DDB? Thanks and best regards,Andreas

Hi,Is there any file in an mountpath that can be deleted to gain som space temporarily?The data in the mountpath is Deduped.

Hi Commvault people,I am looking for some advice on a recent volume migration, and Commvault’s behaviour afterwards.So we basically upgraded a large fileserver. 60 TB of data across several volumes.The data on “Server 1” is already under dedupe.When we migrated the volumes to a “Server 2”, although we are obviously creating new subclients, and we have to kick-off new fulls, I was surprised to see these new backups writing large amounts of data.Previously, we were writing minimal amounts of data, literally a few GB’s, despite the volumes being around 15TB (very small rate of change).Given that dedupe is in play, and we already have the blocks of data held in the store, then why are we writing so many new blocks? To put this in context, we are writing maybe 30% of the application size, which is a few TB’s, compared to the previous few GB’s.Hopefully that makes sense. Basically, i am trying to work out why Commvault is not using pre-existing blocks for these new backups.Thanks

Do we support Iron Cloud  Archive Storage = Secure Offline Storage (S0S)? How is the data recalled? BOL lists Iron Mountain under supported Cloud Storage, but doesn't have any detail on supported tiers, such as SoS. 

Hello all,Whenever i need to disable activity on a client there’s a need to approve this action.As a master user is there anything i can do to skip this approval? Kind regards,Joao

Trying to grant our database team the ability to suspend, kill, or resume backup/restore jobs as they do a lot of weekend work and are constantly calling me for support. They are currently associated to the client admins role. I edited the role to include Job Management but the suspend, kill, resume are still greyed out for them.

The HyperScale nodes and the CommServe are separated by a firewall, the only way that we want to communicate is through proxys gateway.Is it possible to complete the hyperscale setup without a direct connection and using a network topology for cascade proxys ?We proceeded with ./registertocs.py as suggested on https://documentation.commvault.com/2023e/expert/unable_to_connect_to_commserve_server_behind_firewall_during_setup_01.html, but this failed with a timeout to CS.We also added: /etc/CommVaultRegistry/Galaxy/Instance001/HyperScale/.cvmanager.cfg:[Step_Control:ValidatePreInstall]validate_cs_setup=SKIP [Step_Control:Install]self.register_with_cs=SKIP Thank for you help.

Hey @all, I currently have the following problem, for which I could use help: Since 29 March, I can see in my daily backup report that certain shares of a file server (File Server Agent) have a dark green background and show the job status "committed". Although something is being backed up, the amount of data is very small and the backup is therefore incomplete. However, failed objects are not displayed. It is always only the same shares. Other shares on the same file server are backed up completely. A special feature here is that the file server is unfortunately also the MediaAgent.I get the following messages in the event details of the committed jobs:Error occurred in Disk Media, Path [\\x\x\x\CV_MAGNETIC\x] [Insufficient memory available to perform the current operation.]. For more help, please call your vendor's support hotline. In this case, the x only serves as a placeholder for the path to the backup target. This is followed by several attempts.When the job is finished, the fol

Hello,We are running small env using Metallic SaaS,I’ve went through the API options ( api.commvault.com), looking for a way to get the ‘Activity Control’ status of an Azure Oject storage instance ( Blob / Azure file). I’ve Found almost all the instance properties beside the one I need.Is there a way to fetch the activity control status ( backup / restore ) ?   Thanks

Hi all, I am in the process of designing an isolated HSX environment. If I share what I am thinking could people have a look and advise me where I could improve. Build my 3-node reference architecture cluster on 11.32 which same subnet as my CommServe & Proxy servers.Each node will have a bonded Active-Backup for Data Protection & Storage Pool . All nics with be connected to a pair of Dell 10GB switches, these switches will have a Data Protection & Storage Pool vLAN created.The Data Protection vLAN will then be connected to the Core Switch. Next, I build two Windows 2022 proxy servers that have FS & VSA agents.I will then configure CommVault network topology to only allow these two proxies talk to my HSX nodes. Finally on my Dell switch I will create an access list to only allow the IP addresses of my proxies talk to the HSX nodes. Any feedback would be great.

Can someone help me how to get Commvault CCID

Moving this from the HyperScale to Best Practices board. Hi all, I am in the process of designing an isolated HSX environment. If I share what I am thinking could people have a look and advise me where I could improve. Build my 3-node reference architecture cluster on 11.32 which same subnet as my CommServe & Proxy servers.Each node will have a bonded Active-Backup for Data Protection & Storage Pool . All nics with be connected to a pair of Dell 10GB switches, these switches will have a Data Protection & Storage Pool vLAN created.The Data Protection vLAN will then be connected to the Core Switch. Next, I build two Windows 2022 proxy servers that have FS & VSA agents.I will then configure CommVault network topology to only allow these two proxies talk to my HSX nodes. Finally on my Dell switch I will create an access list to only allow the IP addresses of my proxies talk to the HSX nodes. Any feedback would be great.

10TB capacity license in useCurrently, 6.97TB (about 70%) is in use.I'm going to add another client to back it upThe backup capacity is estimated to be approximately 4TB.If so, do I need to buy more licenses?And is the capacity measurement method of the license application size or data written capacity?

Hi,  I have customized the default workflow ‘Demo_ServiceNowCreateIncident’ available in Commvault to create incidents in ServiceNow if we have failed backups in the environment. This worked fine for almost a year.The ServiceNow was integrated with AD and all users including the service account were accessing the ServiceNow using SSO. The user the workflow uses to Authenticates with ServiceNow every time the workflow triggers is an AD service account user. The AD user will login to ServiceNow using its credentials and OAuth token. But now that the Client enabled MFA on all their AD accounts due to Security policy, the workflow no longer works.  I tried to open a case with Support to request a workaround for this issue, and Support wants us to provide as much information as possible and what type of authentication can be used with ServiceNow. I don’t know what other authentication methods can be used to login to ServiceNow without triggering the MFA. My client is of opinion that Commvau

Api : /commandcenter/api/Backupsetrequest:{"entity":[{"clientName":"vCenter","backupsetName":"dummy_backup_set","instanceName":"VMware","appName":"Virtual Server"}]} Currently using above endpoint and request and getting below error output{"errorMessage":"No application type is specified.","errorCode":1}Anybody having any idea regarding this?Thank you in advance!!!

we are failing to create 3 node Hyperscale 1.5.1 cluster (reference architecture ) the library was created but it’s offline with this error- Library status offline due to incomplete storage pool configuration. Please wait for other media agents to join this storage pool library configuration.the media agent for all 3 servers is ready.the version is 11.32.43 (commserve + the three Hyperscale nodes)  is it possible to fix the issue ? or we need to format and install again ? 

hello,I configured the SQL Server database livesync schedule, I would like to do a DR test, on the DR website the databases are in recovery status.1 - How to run a test on just one database?2 - After executing and leaving only one database running on the DR site, how do I return the database to the production site with the updated data?

Hey,I am getting all clients and basic details with /Client endpoint. Is there a way I can also get the client description without making individual API calls for each client?  Thank You.

Can we install second media agent on existing commserve infra? actually, already schedule the backup and after second media agent installed, the respective schedule backup job changes the Media agent as second one. then will happen any issue or will backup start form be beginning what? 

HelloI installed commvault using CommvaultExpress_Media_11_34, I have selected:Create a new CommCell Create New DatabaseI saw message: Installation and configuration completed successfully with Command Center URL and Metrics Reporting URL.I opened /commandcenterurl. However, no wizzard to configure initial credential appeared. Tried to used windows server credential but didn’t let me log in.How can I login?  Thanks

After updating from 11.28, to 11.32.  Have a single system that is not able communicate properly with the commserve for backup purposes.Check Rediness returns OK.cvping from/to the client and commserv is happy.All services on the client are running.client and commserve are in same subnet, so no firewall appliances between them.Client services stopped/started, and finally rebooted the client. no change.Some of the errors in the logs:“There is no incoming network connection from ‘commserve’”“No Incoming tunnel from ‘commserve’”“Couldn’t translate client name ’client’ to a client ID.last step i guess is to re-install the client?

Dear Team, We are planning to relocate our DR backup environment to another location.Currently, our DR machine is a virtual machine with CommServ live sync enabled and running every 15 minutes. We have a 6-node cluster Hyper Scale 1.5 dedicated to backup purposes in our DR workload. Additionally, auxiliary copies are running daily from the data center to the DR site.Could you please assist us with the prerequisites and potential impact of this activity Regards,ManiD

Hi Team, I have two separate SQL Servers. Can I make a definition such that when the backup of one ends, the backup of the other one starts after that?

Hi,I’ve seen that I can get a RestAPI call for a report like it is mentioned in that topic:  How do I use this URL e.g. in a python script?Have I just to run a command like the following after I’ve done a login? payload={}headers = { 'Accept': 'application/json', 'Authtoken': token}url = <API CALL URL>response = requests.request("GET", url, headers=headers, data=payload) Second Question, which permissions are necessary to keep the user rights as secure as possible? BRJan

i tried adding metallic console in command center it went successful , however while trying access it , it says permission denied, now i am not able unlink as well