Commvault Cloud Topics

Hi All.I have a setup with DD9400 which is my production library and I have replication to Vault which is DD9900. We are trying to restore the data which is from the vault in the production site. I have created one mtree/storage and made it as library, I have created one more mtree/storage and made it as my vault replication. I want to restore the data which is getting replicated from vault to prod. Is it possible to do this task in Commvault. RegardsVijay

Hello guys,  I have 2 Maxdb databases configured in the same client where one of them completes sucessfully and the another one gets the following error: Details:OK ERR -24927,ERR_TOOLCHK: External backup tool not found The file '/opt/commvault/SapMaxDbAgent/in' already exists. I already remove the in, out and err files from the directory, but the error persist. Could you please helpe me fixing it?

Hi All, i have an to do Moving a Mount Path to an Existing Device . So what i have done: Disabel for new data weeks ago Today disable mountpath for pruning Added an new mountpath in disc the library starte the move mountpath operation Job started and now copy data So thats all okay bute now i have a question. Actually the schedule is off.  But how can i prevent that backups are written to the new mountpath when i enable the schedule. 

 Is there a way to reduce M365 licenses? We have already deactivated the Teams backups and Sharepoint backups because there is also an Azure recycle bin available. One idea would be to reduce the retention time. Does this mean anything in terms of licenses? Thanks for your tips!

we have diffrenet policy for database and its logs , storage policy retention are diffrenet for log is 1 day and db its 14 days , however logs are not getting pruned and when running the forcast report the DB backup job needs the logs  is it expected ?

Hello,Is there a report to list all VMs and the plan/storage policy related to them? 

Actually, I want to configure DR site and replicate VM on DR site.  How ?as I think, first ready DR commvault site, means separately install commserve on different location with multi-instance on primary site and then live sync option through VM replicate to DR site.Right?.If I am wrong, then please correct and guide me.   

Hi, I just have a question that in the File Level Backup, we have an option to use VSS, and the default for this option is to use for the locked files only. I have 1 physical server, and Commvault gave an ERROR CODE [7:332]: “High contribution of backup data from locked files is observed. Consider enabling VSS for all files for this subclient for more efficient backups, while monitoring to ensure that the VSS snapshot does not unduly affect the performance of the computer.” So, should I enable the VSS to all files instead of locked file only?Thank you.

Hiwith the latest version of Commvault which has only webcosole management  i dont know how to enable edge drive. Protect - File Server - New Client - item Edge Drive missThanks for HelpPavel

Hello,I have a SolarWinds SNMP server that takes all Windows events from the Microsoft Event Viewer. It took Event 256. But inside this event, there are other events that start at 4125*. Can I filter these numbers to understand which job they are related to? 

hithere is any report or any way to find how much license \storage the Hana backups is consuming?  

I configured the backup of VMs created in the Nutanix hypervisor. Everything works except the backup of the VM acting as agent Virtual Server.Its backup fails with the error "Proxy virtual machine is unable to backup itself".What solution can I find to remedy this?

Hi I am trying to run CVDiskPerf on a HyperScale X ver. 3 node that have ransomeware protection enabled.  I am logged in as root, but when I am trying to execute the cvdiskperf command, I am getting “-bash: ./CVDiskPerf: Permission denied”.I have used this command on a HyperScale X ver. 2 cluster without any permission issues when I am logged in as the root user.Does any one know how to solve this problem= 

Testing the Oracle agent on Centos 07 and when following the deployment guide using the web interface and adding a server / instance i noted that the Media Agent package is selected for installation and subsequently installed/ Why so???? It shows in Console having a red icon so hasn't consumed a licence but why would it install?

Our system run on ODA-DBSYSTEM, Error seem about can not copy wallet from asm disk. 11916 31a4  03/12 18:01:12 336992 ArchiveMgr Failed to get drive information for RCId [1] and ReservationId [0].11916 2dc0  03/12 18:02:55 336992 Scheduler  Set pending cause [Failed to backup wallet files. Error: [Wallet configuration detected. Errors encountered during backup of wallet files error=[Unknown error 1627, command [cp +DATA/ORADEVDB/tde/cwallet.sso /opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/336992/WALLET_ROOT/tde/cwallet.sso] on ASM failed:out=[ASMCMD-8016: [+DATA/ORADEVDB/tde/cwallet.sso] [/opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/336992/WALLET_ROOT/tde/cwallet.sso]

Hello,to backup our vcenters in liked mode, we have a script that connect to each esxi that host the vcenter, shutdown the vcenter, perform the backup through Commvault api, then start the vcenters.there is no schedule policy on these subclients adfter migrating to plan,there is a schedule policy inside the plan.on the VMgroup (ex subclient)How can I disable the schedule to avoid this VMgroup backed up automatically by Commvault and let the script schedule the backup (ansible)  ?Thanks  

  All the cloud upload metrics are selected. Client has an SLA of 1-day defined, could that be the issue?

Customer has setup Private Metric server for having reports beyond the Storage policy retention.  He is running the job summary report which to connect to commserve (CommserveDB), he got this updated to Metric server and CVCloud DB, however the jobs reported as still the same as before. (no data beyond SP retention). Customer Ask:  backup history data beyond SP retention till last one year.  i have found the below community posts relating to the issue but not addressing it directly.https://documentation.commvault.com/11.24/expert/aging_job_history_data.html Also found the below link for retention settings for metric server, however unable to find a way to add the job summary report hereConfiguring Retention Settings for Metrics Reports Data (commvault.com) Any information regarding the ask is appreciated.

We normally order LTO-7 “Type M” formatted tapes. We have a partial shipment came in that is only LTO-7 formatted not ‘Type-M’ (per the label, these have L7 at the end of the label), BUT the tape properties of these tapes (as seen in Commvault) say "Type" and "Format" on the media indicates ULRIUM-V8.I want to “prove” CommVault will not have any issues with some tapes we received when it tries to write to them. Currently we now have a mix in our library of these L7 tapes and unused/half full M8 tapes, which is why I wanted to have proof by actually having CommVault pick the L7 tape and write data to it.I tried doing a “Verify” on the tape (not the drive) and CommVault has this in the job logs, which makes me think CommVault will not use these tapes as they may have already been Type-M formatted, but mislabeled with a LTO-7 label?"The verify response string is [Media in library [TPO Tape Library], slot [slot 51] does not have a valid media label which means that it was not written to by

We’ve got several systems that backup a single drive. There are several mount points within that drive.Is there a way to figure out the backup duration for individual mount points instead of the whole backup job?I haven^t found any hints in the logs yet.

Hello CV Community We have four virtual Media Agents which work in a Windows Hyper-V environment.  Its come to our attention recently that they are failing a VM level backup.  This is due to them having Virtual Fibre channels which are mapped directly to storage.  I cant see anyway of filtering out vFC’s and as a result the backup is failing.  My main questions are  Is it good practice to backup the Media Agents on a weekly basis? If it is, how do I exclude the fibre channels?  The issue seems to be it cannot create a snapshot due to the integration of Virtual Fibre Channels.May thanksTony Q

how to Archival of old data should be on another storage/lun etc (like AWS S3) based on the archival mentioned periodPlease share process or any link video 

When restoring an Azure VM from Commvault using snapshot restore, where the disk names are getting changed. We want to prevent this without changing the disk name. Our infrastructure uses Terraform tool which expect resources to adhere to a predefined naming convention.. In the terraform next execution, If the disk name is changed after restore. Terraform automation will remove the restored disk and create a new empty one as per the standard defined.Can you please suggest a solution to prevent disk name changes during the restore process?

Hi,I can’t find any documentation on what to actually enter for the “Excluded from SLA” alert token criterion.  It seems like it’s probably a boolean, but what do I actually enter?  The words ‘True’ or ‘False’? “Y’ or ‘N’? 1 or 0?Thanks!Sheree

Commvault software should support High Availability feature for Storage. If the Primary storage is down then the users should seamlessly fail over to secondary storage to