Commvault Cloud Topics

Hi Commvault Community,CommCell server is running on a virtual machine with version 11.36.28 and Windows 2016 as the operating system. Planning to perform an hardware refresh using the same network configuration (ip and hostname) into a virtual machine with Windows 2022The documentation link:https://documentation.commvault.com/2024e/expert/commserve_hardware_refresh_setting_up_commserve_database_in_new_hardware.htmlIt doesn't matter which procedure I follow—whether I import the database dump during the installation or create a new database and then import the dump using CSRecoveryAssistant.When I finish the import and go to the CommCell properties, I see the following errors:In the CommCell properties, I see "Missing Packages: TaskManager.DB."Also, in the CommCell properties, I see Status “Unknow” in the Intalled Packages I have created a support case with the following number “241104-493”The support engineer informed me that the TaskManagerDB was designed for SQL performance monitorin

Has anyonce used Claude AI to create a dashboard Showing client information like Schedule information, last successful backup etc ? Do you need to enable Arlie AI, do you need to do anything else on the CommCell to allow access.Any help is welcomed. We’re on 11.40

Hello,We have multiple VMware VMs that were migrated between vCenters. The UUIDs of the VMs remained unchanged.In the Commvault console, we still see a single VM client; however, after the migration, a new Backup Set was created for the same VM.From a chargeback perspective, does this result in duplicate license consumption for these VMs?Thank you.

Hello Community, we recently switched our primary copy to an object lock (WORM) enabled storage pool.After a while we noticed that the storage space will not be sufficient regarding the additional space required for deduplication.Therefore we switched all clients to a new primary copy without object lock to let the data age out before going back to locked storage.The data on the locked copy should now already age out but one cycle is stuck with “BASIC_CYCLES” because the copy was created with 1 cycle retention initially. Is there an easy way to clean up this cycle for all clients?I could already free up the jobs from our VSA backups by disabling the subclients and enabling the option to ignore cycle retention on disabled subclients, but this is not practical for all other clients. Thanks in advance for your thoughts.

Hello,I’m experiencing an issue with backups from an IBM i server using Commvault.Recently, the scheduled backup jobs finish with the status “Completed” and without errors, but when reviewing the backup contents, no data appears to have been backed up.In this case, the backup configuration is set to back up only one specific library, and this is precisely the library that is not being backed up.So far, I have verified the following:The Check Readiness test is successful on both the IBM i client and the Proxy. The IBM i user configured for Commvault has the required privileges. Backups were working correctly last week. The backups run during early morning hours, when there is no system activity. I tested the Save While Active parameter using “*LIB” and “*SYNCLIB”. No network connectivity issues have been detected.Has anyone experienced a similar situation where the backup job completes successfully but the configured library is not backed up?Any guidance or suggestions on additional che

my current environment on primary side we are not using commvault dedup and compression using storage end. so when we are going to do the aux copy commvault dehyderate the data from storage and using the wan compression full data transfer to the DR side or second site and destination side we have data domain on primary we didn't have data domain. any possibility to dedup the data  before sending to the destination like DASH copy (only reference point transfer to the destination)  objective is to reduce the wan traffic instead of transferring whole backup. I know i am asking silly question. 

   We’re in the process of moving from VMware to Hyper‑V, and I’m seeing a pretty significant difference in IntelliSnap performance. Our Hyper‑V IntelliSnap jobs are averaging around 57 minutes, while the same workloads on VMware average 5 minutes.    Is this typical for Hyper‑V environments? I’d really like to hear what snapshot durations others are seeing with IntelliSnap on Hyper‑V.    Below is a chart comparing the two platforms. Each line represents a snapshot job. As you can see, the VMware jobs all complete within roughly an hour, while the Hyper‑V jobs stretch across a five‑hour window, which isn’t ideal for maintaining a tight RPO.Thank you, 

We have a lot Team sites. Now we are getting site which emailaddress is skipped from the backup with the reason: The SMTP address has no mailbox associated with it.It has a emailaddress. Team site is active. I compared the site with some others, but I see no difference.Does anyone have a solution?Thanks in advance!

Hello Commvault Community, Is it correct for the global admin to become the team owner when restoring Teams? The logs indicate that the global admin is removed, but in reality, he becomes the team owner for the restored structure. 00000 xxxx  abc Adding global admin user[globaladmin@example] for team[xyzabc]00000 xxxx abc Successfully added the global admin user for the team[xyzabc]00000 xxxx  abc TeamsRestoreHandler::restoreconversation() - Successfully restored Topic[0123].00000 xxx  abc ExRestoreWorker::DoWork() - Processing complete for stream: Processed items [1], failed items [0], skipped / Non Eligible Items[0], bytes read: MB[], time taken: min[0], Stream number [1], of worker[], Total items assigned to worker [1], File items returned from indexing [0], Folders returned from indexing [0]00000 xxx  abc Removing added global admin user[globaladmin@example] for team[xyzadc] RetryCount[0]00000 xxx  abc Successfully removed the global admin user from the team[xyzadc]The Teams global

Hi,I have several CommServe installations in our different offices, and I’m experiencing the same issue in all of them. I can access the CommServe URL without any problem, but many sections and pages do not display the information.They keep loading indefinitely, and a “Not Found 404” message appears briefly. I have tried restarting the Tomcat services and running iisreset, but the issue remains the same. I’m running version 11.36.87.Everything has been working with no problem for a long time, but now it’s not. Any idea about what can I do?  

Hello Commvault Community,  The ThreatScan mechanism has changed between SP40 and SP42. The old mechanism from SP40 is currently deprecated and renamed as Threat Analysis. Articles describing sizing, settings, and descriptions of Eicard test files are still available but only for Threat Analysis, not for ThreatScan:Commvault Threat Scan Requirementshttps://documentation.commvault.com/11.42/software/commvault_threat_scan_requirements_01.htmlSoftware, Hardware, Requirements for Restore Worker VMshttps://documentation.commvault.com/11.42/software/software_hardware_and_other_requirements_for_restore_worker_vms_02.htmlTroubleshooting - Threat Analysis for Virtual Server Agenthttps://documentation.commvault.com/11.42/software/troubleshooting_threat_analysis_for_virtual_server_agent.html#need-to-test-threat-analysis-for-virtual-server-agent-and-file-system > Does a new ThreatScan configuration on a Linux ThreatScan server require editing the lvm.conf file? > Does ThreatScan SP42 address

Hello everybody,I am posting here because the help from Commvault so far on this subject has been poor. We are ESM customers so pay extra for support, but my account has so far not been able to give me the answers that I need. About 4 years ago we had an HSX cluster installed into our environment. This was part of a global deployment, so I assuming that the install was carried out by a Commvault professional that would have performed all the necessary tests before installing the OS, like checking that the OS disks were mirrored. Nobody from Commvault has been able to confirm who did the installation. The install does not appear to have done correctly, and what I have here are three HPE DL380 Gen10 12LFF nodes with the OS installed on a Linux LVM volume that spans across two 480GB SSDs. This is the same on all three HSX nodes. This has never actually caused us any issues, but was only picked up recently whilst trying to perform the RHEL to Rocky automated conversion, which got as far as

Guys,Source : https://marketplace.microsoft.com/en-us/search/products?search=commvault&page=1 I am not able to find a proper CV Access Node / Gateway for Metallic SAAS in the Market place… any idea why ?

Hi Team,We are currently trying to configure the Endpoint Package in the Edge Monitor Console. However, While Signing in, we are Receiving the following error messageError Message :- backup Infrastructure Unavailable ErrorDue to This issue , we are unable to proceed with the endpoint package configuration environment DetailsDeployment Type:- On-premisesCurrent Commserve version: 11.28.56  

I am new on linux commserv, i was experience on windows commserv and want to know  on windows we did manually commserv installation like extracting the package and extracting the setup file for upgrade the 1st instance and one is done then upgrade the 2nd instance. Can we do the same with linux based commserv. 

i need to know what packages require to install media agent with deduplication in linux OS and what steps need to do after the installation  

Hi Team,We are logging on support portal with CCID with password but do not visible the option of create the support a case. Please find the screenshot below and how to fix.  

I seem to be missing some logic in the workflow for approvers. If the default approver group is master, but I have an external DL / group of users who I want to approve changes, how can I get it to trigger the email to that DL?Meaning - I don’t just want the master group to be notified of something needing approval, but both master and the external group’s notified at the same time (so either another master OR one of the external DL members can)?I initially tried setting the default approver to the DL but no email comes out (yes the DL has a working email for it). The approvers in that DL don’t do anything in Commvault, they are simply authorized to approve.thanks

CVMongoRecoveryAssistant cannot launch due to missing CVMongoRecoveryAssistant.dll fileI would like to solicit some advice as this has happened to me twice already.  I have been wanting to test the recovery tool for MongoDB use by Commvault.  For some reason everytime I run it, it complains about a missing CVMongoRecoveryAssistant.dll file.  I look into it in the base folder and the file is missing. This results in the tool not being able to launch. I tried to lab the Commvault using a different media and I have the same result. The DLL file is missing.Is this a known issue?  Any advice is appreciated

i need to know what packages require to install media agent with deduplication in linux OS and what steps need to do after the installatio

Hi, We have a full Linux Commcell (Redhat 9.5) in V 11.36 with a 2-node Grid MA and partitionned DDB.Firewall is enabled and port 2049,2050 and 111 are open.When I start a ddb Verif, it goes to 50% successfuly, (local verfification) and goes in pending when it tries to validate the network path on the other node using NFS.If I stop the FW on the MA then the ddb verif finish with success :BEFORE :20679 51f2 04/23 17:43:04 #### initiateSession: 3dfs server @ [MA002] started successfully!!20679 51f2 04/23 17:43:04 #### initiateSession: Share MA002:/ma/MA002/vol01/JKOLPE_04.23.2025_11.14/CV_MAGNETIC exported successfully as /ma/MA002/vol01/JKOLPE_04.23.2025_11.14/CV_MAGNETIC_c1e0710d-b14e-46aa-b840-2e833e4a4d60_21 for session [22]20679 51f2 04/23 17:43:05 #### waitForNfsReply: Error: nfs_service failed for Session [22], revents: 0x1C err: -1->rpc_service: socket error No route to host(113).20679 51f2 04/23 17:43:05 #### didMountSucceed: Failed to mount MA002:/ma/MA002/vol01/JKOLPE_04.23

Hello,By mistake I performed a recall  on a tape media that was already exported, we plan to take it offsite  but still in the library.The icon is changed  If I try to export it again I have this message.How to get back to Exported media state before taking the tape offsite.I just want to get back to the previous state.  Thanks ! 

 I am having an issue with a Live Sync setup I created for a customer.The installations on both the production CommServe and the standby CommServe completed successfully. However, after enabling Live Sync, nothing happened.When I checked the Failover Process Manager, I could see the production server with a green status indicator, but the standby server did not have one.I also noticed that the CommServeDR policy does not have any SQL subclient associated with it. The only thing I can see is instance001 from the production CommServe.Later, I realized that the entire configuration was done without TCP ports 8405 and 8408 being open between the two CommServe servers.My question is:Is it possible to revert or completely delete this Live Sync configuration and recreate it from scratch after fixing the port connectivity?Any guidance would be appreciated.

Cannot download these ppts specificallyCommvault Cloud SaaS - Introduction to VMware Commvault Cloud SaaS - VMware Backup Deep Dive\ =============================================================Error: message<Error><Code>InvalidArgument</Code><Message>Header value cannot be represented using ISO-8859-1.</Message><ArgumentName>response-content-disposition</ArgumentName><ArgumentValue>attachment; filename="Section 5 - Commvault Cloud SaaS –VMware Backup Deep Dive_Secure.pptx"</ArgumentValue><RequestId>ZE9SK6FNWNA2J5PN</RequestId><HostId>Rso3MRbKQxIVhNKRT9U180WfL02C8spY/QJJTN9AU+0yxr+gEiF7IkLwEd0ZbSzmGtrzkemCUfMs7/n84ahQLApIhJIawoZ0</HostId></Error>