Commvault Cloud Topics

Hello!Considering an HSX environment.How does the data aging process compare to the DDB space reclamation?Sometime I only see space being reclaimed after a DDB space reclamation job.Regards,Pedro

Hi all,I need to move the CS DB to another location as I didn't follow the best practices for the LV size and mixed it with other stuff on the same volume. For Windows, I could solve everything with my own admin account and MSSMS.However, I need to do this now on the Linux environment and I'm afraid of changing the sa password to allow me connecting to the system remotely and use MSSMS GUI.What happens if I change the sa account password? Can later I force an operation via Commcell console, so Commvault will ask me for the new one?For example, on Linux I can easily do this:stop sql server service/opt/mssql/bin/mssql-conf set-sa-passwordstart sql server serviceUntil here, fine. What about ensuring the Commvault knows the new pwd?The reason is that to perform the change of CS DB location I need to detatch the databases, move the mdf files and attach them again.Is there any other way to do it on Linux environment?Thanks in advance.

We just started the implementation of Commvault in a brand new VMware environment. Now I'm seeing already an increased amount of duplicate client computers in our environment causing some administrative nightmares and management challenges.So I started investigating it and discovered the UUID registration to differ from what I'm used to when comparing it to AWS. It appears the registered UUID in Commvault is actually the so called PersistentID/InstanceUUID and this one can't be tracked back from within the VM itself. The UUID that is shown from the OS corresponds to the VMware BIOS UUID. We installed some client agents first followed by the configuration of the VSA agent. Both are being used actively. Fixing duplicate client names is an annoying tasks, especially in MSP environments and I'm puzzled this hasn't been fixed by Commvault. Because when you would use the combination of Commvault client name + BIOS UUID and the name that can be read by the client including UUID than matching

Hi all,One of my students asked me if SQL Analytics databases can be backed up as a subclient for Microsoft SQL server. I saw that it is possible in Azure SQL but I couldn't find anything in the “normal” SQL server. Can anybody help? Thanks in advance!

Hi Vaulters, In order to implement a Vault site which will contain one MediaAgent in it, we wanted to restrict the communication of this MediaAgent to only the CS + MAs in Prod site and make connection only be established through the Vault site. To make things even securised, we wanted to use a dedicated port for the Vault MA unstead of the defaults 8400/8403. Seems this can be achived through One-Way network topology while setting : Vault MA → Prod CS/MAs.But not sure about the customized port to be used, as from OS/Network perspective only the custom port will be allowed between the Vault MA and Prod CS/MAs. Should the custom port be set in the below screenshot during topology creation or set as an additional setting in the Vault MA (nCVDPORT) or both ? How to let CV know that the communication will only be established by the Vault MA and use a defined port ?  This is a bit confusing.Thanks in advance. 

Hi,I am encountering an issue with VSA backups on a Nutanix AHV cluster.The Scenario: I ran a manual Full Backup for a specific VM. The job status is "Completed". Immediately after the job finished, I tried to browse and restore a vDisk (scsi-1). The file appears in the index, but when clicking restore, I get the error: "Cannot Restore since there is no data available" The Anomaly: Restoring the same VM from the scheduled nightly backup works perfectly. The issue seems specific to this fresh manual job.Environment: Commvault VSA for Nutanix AHV. Disks are standard vDisks (not Volume Groups / iSCSI Guest). Proxy has full access to the container (verified by the successful nightly restore). Question: Is there a known Indexing Commit latency specifically for AHV that prevents immediate restores right after job completion? Or is this likely a CRT/Snapshot lookup failure on the Nutanix CVM side during the manual run?Thanks.

Hi,There is a way to disable the Multi-person authorization forever instead of 24 hours?Thanks

Good day,On the page of https://readiverse.commvault.com/My commvault engineer course appears on the waiting list, I already tried to enter the page:https://partners.commvault.com/But I don't have the permissions, with whom can I see these topics and that my course is released?

We are retiring a VMware DC and the admins are moving the VMs from the original vCenter to a completely different vCenter. I believe they are cloning them but not 100% sure. Anyway, we have been removing the VM from it’s original user defined subclient in vCenter X and adding it to a new subclient in vCenter Y. The VM name and vc.uuid has not changed. I noticed when we do this we now show two defaultBackupSet’s under the clients VMInstance - defaultBackupSet and defaultBackupSet_Vir-NewOne. After 7 days, we start getting alerts that the VM hasn’t been backed up in 7 days under the old VC and subclient. Trying to understand why CV is doing this and if this is fine or should we be moving these differently? And why, if the VM no longer is in the old subclient would CV thinks it should still be getting backed up thru it. Thanks.

Hello Fello Commvaulters I hav the task of moving our current Index Cache and DDB database dat from their current drives I & D respectively to two new drives on the SAME media agent?  I can see a workflow which Ive used many times to move the data between the old media agent and the new one.  This is movement from within the same box. I dont see a WF in how to do this.  Anyone any ideas?  Also worth pointing out the “Index Server” tab on my media agent is greyed out.  

Hi All, i´m looking for an prcess list for the rocky linux vsa template. We are using trendmicro as av vendor and we cant exclude an path for the processes so we need to exclude the processes manually. I did not find any list and ariel also not :)  Do you have an idear ?

Hi,I recently gained access to the Partner Portal and I have now completed the SE training on Readiverse.My next task was going to be to download all the available PowerPoint decks so that I could start building a couple of decks to tell the Commvault story (i.e. intro and deep-dive).Where can I find the decks?I am hoping that there are SE decks that go into great detail on each of the main product features (i.e. Core platform, Threat Scan, ThreatWise, Cleanroom Recovery, Air Gap Protect, Security IQ, Identity Resilience, HyperScale X, ...). Many thanksMark

HelloWe just applied the latest maintenance patch to our 11.32. Commvault environment a few days ago to bring us to 11.32.128  (from 11.32.125) and I noticed this morning scans showed a log4j vulnerability. Plugin Output:   Path              : C:\Program Files\Commvault\ContentStore\CVCIEngine\CvPreviewHome\webapps\CvContentPreviewGenApp\WEB-INF\lib\log4j-core-2.17.1.jar  Installed version : 2.17.1  Fixed version     : 2.25.3  Path              : C:\Program Files\Commvault\ContentStore\MessageQueue\lib\optional\log4j-core-2.24.3.jar  Installed version : 2.24.3  Fixed version     : 2.25.3 Is there a fix or patch that Commvault will release to address this.  Maybe in the next months maintenance release?   Any input would be appreciated. ThanksBC

Hello Commvault Community,  Does Commvault support backup of Proxmox VMs with a GPU card connected as PCI pass-through? There's no information in the Commvault documentation about whether it supports it or not, but the snapshot itself runs fine on the Proxmox side. When we try backup through the Commvault system, there's a problem with taking the snapshot, and the log shows the following information: ===--> FAILED                      Error creating virtual machine snapshot.  VM 103 qmp command 'savevm-start' failed - VM snapshot already started === When backup runs through Commvault, there aren’t manually taken snapshots on the virtual machine.Thanks in advance!Kind Regards,Kamil

Hi i have licensed comvault for xxTB, but in less than 1 year my licenze are at 90%, it’s possible generate a report showing the month-by-month usage increase of license. 

i have the problem in Commvault license. I apply the license, put still the evaluation. Please see the  PIC attached. any help Please .

Hello,I wanted to install the Java console Commvault on my PC to manage Commservs, I would like to know if the binaries in the console_java_WinX64.exe package are based on Java JRE/JDK or JRE AdoptOpenJDK or Temurin.version of Commcel envirenment 11.32. Best regards,

Hello Commvault Community,   Is the Paid Export APIs option still paid? Microsoft's website states this:  Thanks in advance! Kind Regards,​​​​​​​Kamil

Hi Team, In our environment we see that MMDeletedAF table is showing 1500 TB data that need to be pruned and increasing day by day. We are seeing below errors in SIDBPrune log.SIDBPrune.log:4048306 3f174c 01/18 15:04:09 ### 422-1 DedupPrnPhase1:4840 Chunk [221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:13 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127.idx]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1609 Cannot delete folder [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127], error [0xEC02AC0E:{CVBaseRemoteFile::GetLastMMErrorCode(1507)/MM.44046-CVBaseRemoteFile::DeleteFolder - folder not empty - folder librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127 still has the folder librar

Hi CV Community,We are Planning to do a domain name change on our Commserve and media agent. for example we are currantly used commserve.abc.com and media.abc.com but we need change the domain name commserve.xyz.com and media.xyz.com.

Dear Vaulters, I have a CommCell in 11.32.119 with critical DB2 TSA clusters, and I have plans to upgrade the CommCell to 11.40.34.Are there any reported issues regarding DB2 Backup after upgrade to 11.40 ? KR,Ahmed

Hi Team,we are trying to new commvault setup but during the download maintenance phase installation failed. kindly find the below logs and how to reslove it. we are try version 11.32, 11.36 & 11.40 but same error are showing all. *********************************************************************  Machine            : WIN-EL1EQNKRU2M  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18 ### ### ### - -------

Hi Team,we are trying to new commvault setup but during the download maintenance phase installation failed. kindly find the below logs and how to reslove it. we are try version 11.32, 11.36 & 11.40 but same error are showing all. *********************************************************************  Machine            : [redacted]  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18 ### ### ### - ------------

Hello All,After adding a data file to the MSSQL database, it's normal for log backup to convert to full backup. However, after converting log backup to full backup, the server experiences excessive CPU consumption, reaching 100%. Is this normal behavior, what is the reason, and how can we solve it?Meanwhile, we don't observe too much CPU increase when running a normal full backup.

Hi team,We are trying to new commvault setup but during the installation maintenance release download phase failed. Please find the installation logs and how to resloved. *********************************************************************  Machine            : WIN-EL1EQNKRU2M  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18 ### ### ### - ------------------------ Creating New Instance -----------------------