Commvault Cloud Topics

Hello, We have Commvault server simpana version 11.28.68. In Tape library there is error for one tape “Remove the cartridge and inspect it for damage. Retry operation with another cartridge.”, but in Commvault console I do not see any error for this tape and it is used for backup.I plan to mark that tape somehow (perhaps prevent reuse) so that it is not backed up and can be used for restore until the retention expires.Best regards,Elizabeta  

Anyone knows if a reboot is needed after updating the Windows Oracle Agent from 2022E to 2023E ? Thanks!

ANF SAP HANA will generate 12TB archive file daily, will save them on Azure cool tier with 1 year retention.  Does Commvault support lifecycle? prefer to save first month archive file in archive tier for quick restore, remain 11 months archive file in archive tier for cost saving

We are working on getting all our backup media servers patched up so they are up to date.   Once patched how do you patch or confirm the physical servers with the agent loaded get up to date.ThanksMike

Hello Team,One of our requirement is that the current commvault is running hyperscale environment and Commserve also running on hyperscale. Now the hardware want to refresh it, so we are planning to go new hyperscale with new commserve or will migrate existing commserve with all backup data and existing policies. Please advise how to approach this migration. Thanks in advance.   

Hello all. Received a failed disk alert from our HyperScale installation:  Alert: HyperScale-HardwareAlerts   Type: Custom Rules - HyperScale-HardwareAlerts                                 Detected Time: Thu Nov  2 22:45:33 2023                                CommCell: XXX                                   User: Not Applicable                                  Alert Rule Name : HyperScale-HardwareAlerts                                Storage Pool : XXXX                              Host Name : XXXX                                Hardware Entity name : /ws/disk14                                Hardware Entity Status : Offline                                Commcell Id : XXX                               Node Serial Number : XXXX                              Emails to contact : Not Applicable                                Condition Cleared: : Not Applicable   Checked the disk in the Command center and the disk was reported as failed.Needed to reboot the server for another reason, and whe

Hi all,could you please explain to me the differences between deduplication on Client vs Deduplication on Media agent when taking into account NDMP backup and backup of VMs? Of course, for file system agent, the deduplication on client occurs on the client (server with os) itself. However, when backing up VMs (using Hotadd or SAN mode) what does mean deduplication on client? There is only pseudo virtual server client/agent, so deduplication (on client) take place on VSA proxy? And for NDMP backup - where is done deduplication on client? There, the data should be sent without any intervetion with filesystem, to be backed up. I will be very gratefull for your anwers!

Hello what is the actual access node requirement for HPE scality using Amazon S3 service ,the below line is confusing me , does it mean if i have more than 1 access node those should have same OS or i should install the same os of hpe scality  

Greetings all I have a customer who decomissioned Commvault a few months back and they now need to recover some data.The Commserve and Media Agents were deleted.We intend to restore the last DR_SET backup that was taken to create a new Commserve and a new Media Agent (Linux).The Library was configured as a NFS share and that backup data is still available in the cloud provider’s infrastructure.In order to access the mount path, do I just share it in the ‘Sharing’ tab on the original Media Agent’s properties and then add the data path in the Storage Policy copy (wasn’t the primary copy). The DDB is on longer available, but we wouldn’t need it just for restores.We’re only restoring File System Data. Is there anything else I need to consider? Thanks,Mauro

 I read that only EMC Celerra/VNX is supported for 3-way NDMP and have been doing this for years. We are now moving to begin backing up multiprotocol shares off of ONTAP in cluster mode, so  I’m wondering if NDMP backups can be done similarly - tapeless, but backing up volumes via NDMP to capture both sets of permissions. Or, is this simply not an option with ONTAP and the only way to do NDMP is via tape (direct)?If NDMP tape-less isn’t supported then I guess that means the NAS client is the only way and we need to pick NFS or SMB, correct? The MA in this particular case in Linux, so NFS it will be if the 3-way isn’t and option direct to disk.thanks!

Hello, I need to move CV SQL Tempdb to a different drive.I’ve found in the documentation there is a SQL Server Relocate TempDb workflow, but I’m unable to find it on the CV store.What I’m doing wrongThanks and regards

Hi guys, getting this error when trying to backup machines from AWSthe media agent is installed on AWS, has an open connection to the CommCellI’m getting the list of the client VMsand then this error pops upFailed to get proxy information. Instance [INSTANCE STRING] not found in any region.any suggestions? 

 Hi All.Just wondering if it’s possible to disable Commvaults try to contact api.skyhookwireless.com:443?The api.skyhookwireless.com:443 is being used by the CVD service to verify a servers location, which we do not need.But still, Commvault uses energy on trying, our firewall uses energy on stopping Commvault from trying, our customers asks why our backup solution try’s to contact some unknown service on the internet. Anyone knows if this is possible? Regards-Anders  

how many media agents i can add to each Azure blob storage?

We have a third party vendor with our company that is asking a particularly weird question which honestly I don't know where he got this information, and I need some advice rather than just throwing a ticket at it which I don't think it requires one.   We are trying to migrate a lot of our backups process from tape to Nimble environments or Storage Arrays, and some of the big backups that we're doing to the storage arrays are virtual snapshots of our VM environments from our VMware. This vendor, which is not affiliated with Commvault, is stating that Commvault capability of doing VM snapshots is technically not counting towards licenses within Commvault because it is capable of providing backups of its snapshots free of service within Commvault which doesn't count towards our license.  Is this true? For me I was told from the get-go that anything that we back up with in the Commvault environment will have a charge per terabyte whether it be  file level system backups, virtual snapshot

We have a customer who uses commvault mail archive system and when they try to use outlook addin they says it was be crush the outlook session , and when they try to download archived e mail thay took a certificate problems . Is commvault have a updated new add in of this solition or how we can fix theese problems   

Friends, Version 11.28.89 I need to update the hostname on a bunch of clients, so I try to do this via Set-CVClient as described here: https://documentation.commvault.com/v11/essential/101881_set_cvclient.html But eventhough I receive errorCode 0, it seems that nothing is done. Can anyone tell me what is going wrong? Thanks in advance,Maurice van ‘t Loo  PS C:\test> $clientprops = Get-CVClient -Name TESTSERVER_INST01_AGClientPS C:\test> $clientpropsName                           Value----                           -----clientId                       5193type                           3clienthostName                 TESTSERVER_INST01_AGClientclientName                     TESTSERVER_INST01_AGClientcvdPort                        0clientIdGUID                   B07D5C10-663B-41D4-8B81-A9CC77087D63PS C:\test> $clientprops.clienthostName = 'TESTSERVER.domain.nl'PS C:\test> $clientpropsName                           Value----                           -----clientId              

Hello,Could you please assist me in finding a way to obtain the Endpoint binaries from the CV store? I've attempted several options, but the provided link isn't leading to any packages. I did create a package and received the download link,but each time I'm redirected to https://cloud.commvault.com/webconsole/applications/ . Where can I access the binaries I need? You can download the packages here:Client PackagesWindows:To install interactively, double-click Win32.exe or WinX64.exe.

Loved Ghostbusters.  One of the best quips: Spangler: “I’m fuzzy on the good/bad thing.  Define ‘bad’”Egon: “Imagine all life as you know it ending instantly as every molecule in your body explodes at the speed of light.” I’m looking to replace our Media Agents, one with a dedupe database that’s getting up in the 1.5 µs range. Looking at this (properties of our dedupe storage policy):… and the dedupe drive/path has ~2.2TB in it. For the “Back-end size for disk storage” on the “Hardware Specs for Dedupe Mode” (https://documentation.commvault.com/11.24/expert/111985_hardware_specifications_for_deduplication_mode.html), I’m looking for the “Extra-large” with 2 x DDB… (1), as possibly referenced in the “Total Data Size on Disk...” or simply the “Extra small” (2) as shown here:My thoughts are #1 “up to 1000 TB” is the “total size on disk for all DBs” from the policy.  I’d just like to be clear on that before crossing the streams.Thank you for your help ~  

Hello Community, I recall encountering an article that explained how Commvault handles files during the 2nd copy process If files/chunks on primary storage infected/compromised  by ransomwareit mentioned during aux copy, CV opens the each file including infected files, checks the header, and compares it with its own metadata reference. If the file has been modified or changed to the extent outside of cv process then CV skip files/chunk during the copy process and that prevent data on the 2nd storage overwritten by those compromised files . Unfortunately, I'm unable to locate the article now, and I would greatly appreciate confirmation on this matter. thanks

I’ve tried reading the docs and its deep, and I’m not really finding anything usiful…Background:We have several Vmware backups occurring of VM’s, and there is this “Deduplication” setting on the (client) → Virtual Server → VMware → (backupset) → subclient (right click) → Properties: [tab] Storage Device [sub tab] Deduplication where you can chose “On Client” or “On MediaAgent”We are using proxies for all VM backups (if that matters).For *most* of our VM backups, the “Deduplication” setting mentioned above is set to “On MediaAgent”, but a few are set to “On Client”. here appears to be no rhyme or reason these are set one way or another. For all of these, these are vCenter/VMware hosts that are physical and we own (local on the internal network).  I could see that “On MediaAgent” would be an OK setting, as everything is local and the MediaAgents are very powerful compared to the proxies.I have just set up a new VMware backup, for a vCenter/VMware instance that is in the cloud. The defaul

Hi Community,Microsoft is transitioning from Streams Classic to SharePoint Streams, with the end date set for February 15, 2024.We are in the process of migrating all videos and are exploring the possibility of backing up the content with Commvault before the migration. if that is possible ? thanks  

We currently write to storage units on a Data Domain over BoostFS, but are considering migrating to the new Data Domain Boost Access Library method for tighter integration. I found this article and I’m wondering what the impact would be and if it’s even applicable to our situation considering we aren’t truly using CIFS.Converting a Data Domain Disk Library to a Data Domain Boost Access Library (commvault.com)Anyone have experience converting a library with existing data?

We upgraded from 11.25 to 11.28 and since the Upgrade, now we`ve realised that search operation on CC or WB doesn`t works well.Restarted tomcat services but no luck. pls suggest. 

Hello Team. I have CV data protection configured for Exchange Online, OneDrive and Teams. It’s been running successfully for some time. The customer wants azure ‘global administrator’ account to be substituted in the CV configuration for a different account (with less capabilities). CV documentation states that after the initial configuration ‘global administrator’ can be substituted but it does not specify with what account (and type) it can be substituted with. Thanks!