Commvault Cloud Topics

What is changing in this enhancement?Metallic has optimized the backup configuration of your on-prem workloads by hosting the deduplication cache on backup gateway i.e., near the workload, to significantly reduce network calls to the Metallic control plane to retrieve deduplication information and thereby improve performance of backup operations.Important Note This change is only applicable to new on-prem workloads onboarded in Metallic after Aug 25. Existing workload already protected in Metallic will continue to operate as before.Which workloads does this enhancement apply to?This enhancement is applicable only to on-prem workloads protected using your own Azure storage (BYOS) or Metallic Recovery Reserve in Azure. How does this change impact my on-prem workloads onboarded in Metallic Prior to Aug 25?Existing workload already protected in Metallic wil

We have a scenario where the following occurs, managed by a popular scheduling application on a server somewhere1 - Scheduling app logs in to the application server (VM) active node and stops <application_service>2 - Scheduling app kicks off maintenance tasks take place on the Active Node  with the application stopped3 - Scheduling app runs PS Script to tell Commvault via our CV “API Server” home brew with Web Console and other components installed to take VM backup of the app Active node with services stopped4 - once backup done, sends result back to PS script and if 0 (success) then the script restarts the application service on the active nodeProblem - This is all unnecessarily complicated by the presence of the ‘homebrew CV API server’ which was built and has no docs.I need a better, aka simpler, way. If the VM subclient cold run pre-post scripts, perfect, but it cannot.  Any sugge

Estou tendo problema no Commvault para realizar o backup Auxiliary Copy sempre apresenta esse erro abaixo alguem ja teve esse problema e sabe como posso resover? I'm having problems with Commvault when performing the backup. Auxiliary Copy always shows this error below. Has anyone had this problem and knows how I can solve it? Error Code: [13:138]Description: Error occurred while processing chunk [1111336] in media [V_504103], at the time of error in library [Pool_Disk_VMs_Definitivo] and mount path [[xxx_bkp01] C:\Commvault_Pool_Disk_VMs_Definitivo], for storage policy [Policy_Pool_Disk_VMs_Definitivo] copy [Copia-Fita-Definitiva-Manual] MediaAgent [xxx_bkp01]: Backup Job [603097]. Encountered an I/O error while performing the operation.

We have following Scenario:WORM CLoud Libary Storage Policy with Primary Copy 30Days Retention + Selective Copy -> AllJObs to "Worm Library" with 7 Days Retention Workflow Enable WOrm run -> 7 Days Retention / 7 Days Seal DDB / 14 Days WORM LockEverthing is correct set by WF and is working asexpected LockDays set correct, Sealing happens after 7 Days, but the old Sealed DDBs get not cleaned because the Index Jobs get not cleaned of it although the Retain Until Date is fullfilled.I could not find any hint in documentation or elsewhere how to handle Index Jobs in Combination with Immutable Copy. Has there anyone experience or missed I something.Everthing would be helpful. Thx & BRMarcel

I would like use these commandEnable-CVSchedulePolicy -ClientName <String> -SubclientName <String>Disable-CVSchedulePolicy -ClientName <String> -SubclientName <String>But i have a small problem with thatThe primary function sought is to deactivate or dissociate a client's policy.In each policy I have several clients.I therefore need to do that only on one or a list of clients and not on the entire policyis it possible to refine the powershell command in this direction ??

Hi Team,In our Infra we have facing one issue in commvault backup solution,Our Commvault backup infra having 3 media agent, while running the auxillary copy backup jobs it will take only  one media agent for both source and destination.Some times all the auxillary copy jobs are hang state and failed the jobs, and every time we need to reboot the media agent then only auxillary jobs are work, I am looking for any solution and suggestions for this above case.

I was wondering if anyone out there may have ever tried to configure a Netbackup server as a Data Source for Metrics Reporting?Could it be possible to make this work so that we could report on other backup tools from within Commvault?We’re an MSP and looking for a way to report on all of our backup products from one place without having to fully build a solution in-house.

Hello everyone,I have a storage policy with three copies:Primary on disk at my main data center Secondary on disk at my DR site Secondary on Metallic cloud storageFollowing the failure to restore a production system last week it was found that none of my copies had verification enabled.  My question is:  Should I turn on verification for all three copies?Any recommendations would be appreciated.Ken

Hi allI’m having the same issue as discussed in the below conversation but my setup is a little bit different.  I am using a NAS clientinstead of a file system agent. Some of the sub-clients are greyed out and I see this is because the OnePass check box was checked (Archiving is not set). On unchecking it, the ‘Full’ backup option is still greyed out.This only applies to the sub-clients that had the OnePass checkbox enabled.There is another NAs client configured to the same shares which handles the Archiving jobs, but don’t think this would cause the issue as I can run Fulls on the unchecked sub-clients.There is no option to set ‘Object Based Retention on this type of backup configuration, so not sure what else could be causing this issue? 

Hello,We have set up a WORM S3 library in Commvault, specifically for the purpose of second copies. Commvault advises against performing DDB verification on cloud storage. I'm curious if it's possible to start a recopy (in case of bad chunks) for this WORM configuration. If so, I'd like to clarify whether, once the recopy is finished, the job will continue to use the same job ID in the S3 immut storage but will reference the newly copied objects, then removing the references to the previous objects associated with the same job.Furthermore, since we're dealing with immutable storage, how to ensure that the new objects (those that have been recopied) maintain a link or reference to the same job ID within the S3 immutable bucket coz the metadata of the same job also being locked in the first place can't modify or delete. thanks

I can't make a new one MySQL server commServer Version 11.28.79, error in processing message. Please check evmgrs.log for more details

We want to know the list of Commvault Event Codes, Severity, Program and Description.It may helpful for troubleshooting of CommServ, backup, restore issue.

Hi,I have a question, how i can create custom report job summary on the command center When i custom always see error update permission was denied on the object ArchMediaSize database HistoryDB, schema dbo. I login on command center with Account administrator. Any ideas?

Hello community,I hope somebody can help me working around a problem we will have for some time.We have an Azure based Media Agent which is very short on memory. It will take some weeks before we can expand it but, in the meanwhile, Commvault processes restart and the DDBBackup often fails.Is  there any way to reduce the memory used by CV processes, even slowing down a little bit the backups? I mean something like reducing the readers or similar. Thanks a lotGaetano

Hello dear community, I have a customer currently running VMware IntelliSnap backups on NetApp. Problem is that they cannot update their NetApp to the latest Active IQ version as it is not supported by Commvault. And this happened several time in the past, where they had to wait a significant amount of time for the latest version to be support (so they say). So they would like to move away from Commvault controlling the snapshots, but would like to still create backup copies of those snapshots.Is there a way for a proxy to mount snapshots NOT created by Commvault and still run a backup copy of it?Many thanks in advance for your input.

Hi Team, when we are trying to change the impersonate user, it is giving unknown error. any help will be great.  

Hello, We have a small problem with the Unusual File Activity.When an alert is displayed on our Exchange servers we can see that many files have been modified. However, we cannot see here which files have been modified or deleted. We had an Unusual File Activity alarm from one of the CommServe servers in the past and here you could see a graph and the list of affected files. So what is the reason that we can't see this information on the Exchange servers? Does the agent need to be extended with a module or something like that ?RegardsThomas

usually while creating schedule i select sql server agent for sql db backup and i get below option for transaction log  in the new version i am not getting this option any idea

Hello All!Our company already installed and using dell ecs s3 storage on prem.Is it possible, to setup a backup solution with hyperscaleX, to backup namespaces or some backets in specific namespace? Thank you,  Daniel 

we need to change commvault ,sql and DB installation path from C drive to d Drive , what is recommended way

Hello guys, we had issues with DR backups which were failing in the phase of “backup to disk”. We are using cifs share mounted under the D:\ drive and folder D:\DRBackup. As a test, I`ve changed the local drive to a real local drive D:\DRbackup_2 (no cifs share on behind). DR backups were running there fine. So I decided to change configuration back to cifs share mount, but I am getting the error:Failed to set [Backup Metadata Folder] for [DR Backup] with error [Failed to save Disaster Recovery Destination in CommServe database because of folder [D:DrBackup] is already being used for Disaster Recovery. ].When checking commserveDR.log I see several error messages, not sure where to focusCommservDR::getDbLogUsage() - Failed to get log usage with error [100] for database [Troubleshooting]EvLogs::GenerateRequestSummary() - XML UnSerialization failed for str [] errorCode=[XML Message unserilization failed]CommservDR::CopyFileImpersonate() - CQiDir

Hi Commvault Team,  The Application-Aware Backup is supported for the Microsoft Azure stack hub? Thanks,Amr

I'd like to ask you a question about commvault license sku.I want to know the difference between CV-DR-VM and CV-BKRC-VM10 SKU.No CV-DR-VM required for CV-BKRC-VM10 purchase?Do I need to purchase CV-DR-VM to use VMware Replication (LIVESYNC) capabilities? Or can I also use the feature with CV-BKRC-VM10?

All,The VM based backup of my Access nodes with VSA installed is failing with the backup trying to access the ESXi host over port 902 for NBD backup instead of Hot Add. These same Access Nodes are used to sucessfully perform backup and restores of other VM’s on the Hypervisors using Hot Add but fail their own backup using the same method. They are using same storage policy as the other VM’s and even triggering a single VM backup of one of the 2 of them fails with the same issue. Can VSA (Access Nodes) be backed up by VSA through themselves OR do I need to deploy IDA agent and back them up that way?  

good morning, i resell our commvault backup shared infra as a multitenant backup service to final customers (basic backup of windows/linux clients and servers, just fileservers no db or other).they choose between different retention policies, but all are quite the same, an incremental backup at day with retention of (15/30/60/120/365) AND a synthetic full each weekend (just in case the incremental chain got “corrupt”….).actually our customers pay for the TOTAL logical used space for their own backup.the problem is that longer retention periods costs much more in space AND price (a synthetic full each week for 1 year it’s a lot).they demand to have just something like a forever incremental, with 1 full at the begin on the chain of backup and conseguent incrementals, and every day the 1day full will “shift” do right to become the new full...(something like that so the no longer pay also for each week synt full).QUESTION:how can i lower