Commvault Cloud Topics

good morning, i resell our commvault backup shared infra as a multitenant backup service to final customers (basic backup of windows/linux clients and servers, just fileservers no db or other).they choose between different retention policies, but all are quite the same, an incremental backup at day with retention of (15/30/60/120/365) AND a synthetic full each weekend (just in case the incremental chain got “corrupt”….).actually our customers pay for the TOTAL logical used space for their own backup.the problem is that longer retention periods costs much more in space AND price (a synthetic full each week for 1 year it’s a lot).they demand to have just something like a forever incremental, with 1 full at the begin on the chain of backup and conseguent incrementals, and every day the 1day full will “shift” do right to become the new full...(something like that so the no longer pay also for each week synt full).QUESTION:how can i lower

Hello everyone,I have an internal request to restore the OneDrive for an employee that left a few months ago.  When I connect to Command Center > Protect > Office 365 > OneDrive_V2 > and search for the requested user, I don’t get any results.  I know in the old Java GUI there’s an option to include “Deleted Accounts” when searching for Exchange mailboxes.  Is there something similar for OneDrive restores?Ken

Hello,I’m a DE integrating Commvault API to be ingested in our DWH for a customer.url = "http://<commserver url>/webconsole/api"payload = json.dumps({ "password": "<password>", "username": "<username>"})headers = { 'Accept': 'application/json', 'Content-Type': 'application/json'}response = requests.request("POST", url, headers=headers, data=payload)print(response.text)When I execute this code in order to receive the token, I’m getting}#34;errorMessage":"Access denied","errorCode":5How can it be fixed ?

Running version 11.24.116Hi, We’ve changed storage policy for some sql subclients. Now we can’t see the other storage policy we changed from. In the Storage Policy tab of Properties window.We also checked other subclients with the second storage policy set from start. The first storage policy can’t be seen there either. Is it a setting somewhere or is it a bug in 11.24.116?

Hi all!I have a problem. I can't restore the database after a backup. The backup itself goes through without errors, but when restoring the DB, the task freezes at 5% and after some time error 30:299 appears.Commvault ver. 11.23.42SQL server 2019.Volume DB 1.3 TB.Log File volume 255 Gb.What I tried:Increased time VDI 2700,I tried to restore it as files,I tried restoring to different servers.SQLiDA event id 1 error appears in the events file.Previously, this database was restored without problems. I do not understand what the problem is. The SQLiDA log file with an error is attached. Can anyone help?

Where are the options for putting restores into a virtual lab? Documentation seems limited. Any suggestions? I could ping for PS - but I’d like to read and build it out myself if possible. 

Hi,i’m using Simpana 11.20.36 and try from VM guests files and folders a restore.Then i get this error:Browse failed due to error while mounting virtual machine: Internal error during Pseudomount of Guest disks.Then i try an relative actuall update and i get the same error.Can someone tell me what causes this error?RegardsDennis

Hello we were doing an NDMP restore of some CIFS files.The snapshot we needed is present on commvault, visible on the array and also on NEtapp. We are restoring from vault. NDMP credentials are configured both on priamry and secondary site. restore fails with a nonsense error: “Operation failed for path [/de04xxx022fsa01/v_c_msql_BD_PROD_VV_1/.snapshot/SP_2_3566761_348xxx_1694037804]Please check if volume [/de04xxx022fsa01/v_c_msql_BD_PROD_VV_1] and snapshot [SP_2_3566761_348877_xxxxx37804] exist. “I can browse easily from snapshot when using recovery in commvault. Files are visible. Snapshot is healthy. Different media agents were tested. When restoring i have checked the box “restore from snapshot” but also tried without checking the box. The issue is the same. We are restoring to the same SVM /machine/ but also tried to restore onto our Media agent but it failed to. I am wondering where is the problem. Have any

Hi,We are trying to create Commvault HA (Active and passive node) in our lab.We create to Commserve server in lab on the same network.When we are trying to install Commserver Failover instance on the commserve we are facing an error. we checked log file and found - 8400 port already is in use.and installation failed. Please give me suggestions and or assist me about the setup.

Hello Commvault Community,I hope you're all doing well. I wanted to share a recent experience I've had with Commvault, and I'm seeking your insights and advice.I'm facing some challenges with Tomcat services, and I've attached screenshots to illustrate the issue - Install Logs- Tomcat Logs I'm reaching out to the community to see if anyone has encountered a similar issue with Tomcat services during installation or if you have any advice on how to troubleshoot this further.Thank you all for your support and insights. I look forward to your feedback and suggestions.  

which agent to be installed in sql server   

I am trying to install and configure commvault on windows 2019 but it failed with error “Failed to configure webserver” Error in logs:5852  1     08/10 07:19:28 ### ### ### - User clicked [Try Again]5852  5     08/10 07:19:28 ### ### ### - Adding network applications to firewall exclusion list.5852  5     08/10 07:19:28 ### ### ### - Configuring File System Core ...5852  5     08/10 07:19:28 ### ### ### - Configuring CommServe ...5852  5     08/10 07:19:28 ### ### ### - Configuring WorkFlow Engine ...5852  5     08/10 07:19:28 ### ### ### - Configuring MediaAgent ...5852  5     08/10 07:19:28 ### ### ### - Configuring Storage Accelerator ...5852  5     08/10 07:19:28 ### ### ### - Configuring Index Store ...5852  5     08/10 07:19:28 ### ### ### - Configuring SharePoint  ...5852  5     08/10 07:19:28 ### ### ### - Sharepoint not installed.5852  5     08/10 07:19:28 ### ### ### - Configuring Exchange  ..

Hello, everyone.I need your support.For the past week the "Metallic" backup when doing a Syntethic Full gives this error: "Index server is disabled on the Media agent [service_2019].Source: cms01102c1eu06, Process: StartSynthFull". I restarted the MediaAgent "service_2019" but the problem is still there.I ask for your help, how can I solve it?Thank youCarmine

We are trying to only use the content indexing (meta data in documents) feature, not the backups, and I was tasked with setting this up.  When looking into the documentation it looks like a backup is required since the content indexing is done “offline” on the backup.  I’m just looking for confirmation that a backup is required and that there is no other way to use the content indexing feature without a backup. I tried asking support but they didn’t want to answer and told me to contact my Account Manager who hasn’t replied to any emails or phone calls.  Hoping somebody here can answer this question so we can figure out if we need to find another solution or to go ahead with the install.

Dear Community,I need a report at the beginning of each month for the sum of the "Application Size", independent of "Application Type" and "SubClient", of Clients within a "Client Group" from the previous month.I have tried to find out the information using the report "Backup job summary", but I only get the sizes per job and not per client.Which report can I use to map my requirements?Can someone help me?Thanks a lot!

Hi All, There are some posts around this topic but none I could see directly apply.Running 11.28 we have plan that backs up a large system - once a week - that generally takes days to run in order to get the primary copy to disk.Once this is completed one of the AuxCopy jobs is to send this to a Cloudian destination as non-deduplicated data into buckets that are utilising object-lock WORM type functionality.The retention is the same for the Primary and Cloudian copies (14 days).What seems to happen is that when the retention period of the Primary job has been fulfilled I can see that the media agent is attempting to clean up the objects from Primary disk-based and Cloudian copies however as the Primary job took so long to run (lets say over 2 days) then the Cloudian objects won’t be deleted by the Commvault process as they are retention locked until potentially the same time the next day. Commvault makes no attempt to do an

Dear all,I hope you can help me to better understand the Synthetic Full option availability. In a VMware virtualised environment, all our VMs are grouped into a bunch of subclients for which I can perform a Synthetic Full backup, after right-clicking on the subclient name and selecting Backup command from the popup menu.Now, if the same sequence is run from one of the VMs, from the Client Computers tree, the Synthetic Full option is not available.In both cases above the subclient belong to agent type Virtual Server. What am I missing? Thank you in advanceGaetano

Hi, I am trying to find the bottle net of a VM backup.When I looked at the CVPerfMgr.log in the MA, I see that below disk read takes lots of time compared to the rest.|*49925915*|*Perf*|19096983| Virtual Server Agent…...|*49925915*|*Perf*|19096983|      |_Disk Read........................................................................................      3827              120142692702  [111.89 GB] [105.25 GBPH] Also Reader/Writer Pipeline Modules wait for the about the same time for data. |*49925915*|*Perf*|19096983| Reader Pipeline Modules[Client]|*49925915*|*Perf*|19096983|  |_CVA Wait to received data from reader................................................................      3820+|*49925915*|*Perf*|19096983| Writer Pipeline Modules[MediaAgent]|*49925915*|*Perf*|19096983|  |_SDT-Tail: Wait to receive data from source...........................................................

Can you please let me know the DR backup setup in Commcell console. 

Hi Team,I have a query on how does Deduplication at the Storage Policy compare with setting Deduplication at Subclient level ?I have to set a mediaagent partition while enabling Deduplication while creating a storage policy.When choosing the same storage policy at the subclient level, I could see Enable deduplication Tab in properties to be selected by default as “on client”. Shouldn’t it be “on media agent”?How does it differentiate from each other? 

I'm attempting to install Commvault v10 SP15 on a new physical server, and I've previously succeeded in installing it on virtual machines without any issues. However, when trying to install it on the physical server, I encounter an error message that reads, 'please make sure that your computer is connected to the internet and retry.' Despite verifying that the internet connection is working correctly through testing and disabling antivirus software, the Commvault installer continues to prevent the download.I am seeking advice or suggestions for addressing this issue. It's worth noting that due to external constraints, installing Commvault v11 is not currently an option. If anyone has faced a similar situation or has any recommendations for resolving this problem, I would greatly appreciate your assistance."   

Hello, how can I download the entire essential and expert documentation in PDF without spending three hours selecting checkboxes in the navigation panel?

Hello, I have 3 libraries in different environments but these are hosted in the same commserv, we work with weekly and monthly tapes and we want these tapes can be used in any of the 3 libraries, the problem we are facing is that if the tape A was mounted in the library A to mount this tape which already has the expired information in the Library B for example, the solution we have at the moment is to give it delete manually and discover but we want it to be something much more dynamic that simply uses it even if it comes from another library. What also generates me another doubt to be the 3 libraries in the same commserv should know that these tapes are already expired? 

Hi All,We are in the process of rolling out HyperScale X 4 disk nodes for a customer as part of a global standard for them.  Hardware has been procured in line with the published Reference Architecture for the Dell EMC R650 nodes.  Checking documentation today I note that the Dell R650 has been removed from the 4-disk node models:https://documentation.commvault.com/v11/essential/132722_design_specifications_for_hyperscale_x_reference_architecture.htmland:https://documentation.commvault.com/v11/expert/132722_design_specifications_for_hyperscale_x_reference_architecture.html

Is there any performance advantage to an LTO-8 VTL versus an LTO-5 VTL on Data Domain?