Commvault Cloud Topics

Hello Community, We’re going to migrate file servers to different hardware with new hostname, while keeping the same drive letter, data/content.Subsequently, once these new servers install/config into the Commvault, they will be linked to the identical storage policy that the old servers were associated with. This storage policy with ddb enabledFrom my understand, Commvault's deduplication process use a SHA-512 algorithm, which generates a unique identifier for each data block. This identifier is then matched against identifiers of previously encountered data blocks. Questions:I'm wondering whether, during the initial full backup of the new file servers, the data will undergo a process of re-baselining, or if only distinct data blocks will be selected for backup. This consideration arises from the fact that the same content and deduplication (ddb) signatures were previously backed up or generated from the old servers. Moreover, t

Hi All, We are building a Hyperscale-X environment for a customer. However, I received a question from my customer.The reference architecture servers that are present are nearing the end of their life cycle. The processors on these servers belong to the 2nd generation. Is it possible for me to include this server in my HSX environment if the next-generation reference architecture is released and I need to add one node to my existing platform? Best Regards

Hello, anyone knows why file agent push install on Ubuntu 20.04.5 LTS fails everytime? I have used root credentials on 2 different servers running the same OS version : Ubuntu 20.04.5 LTS.The job get’s stuck either at 0% or 90%. I have checked the destination and seems to do a partial install.The installed components looks like this:I have Commvault 11.0 SP24. Is Ubuntu 20.04.5 LTS  supported?

We are getting the error below. It does not give the error all the time. Usually on Saturday afternoons, the jobs start running all weekend with no issues. On Monday’s, it will start failing in the afternoon and fail all week until the weekend. Of course, the DBA says that they are not doing anything. Nothing has changed on the CV side. This server has been fine up until the last month as they have started prepping the DB’s for another server. It is almost like someone starts a process and it cuts off.  Error Code: [18:182]Description: Failed with SBT library error [ORA-19506: failed to create sequential file, name="8329502_KCH_2l24upts_1_1", parms=""ORA-19511: Error received from media manager layer, error text: CreateOraObject20: Job[8329502] thread[4944]: Connection with ClOraAgent failed(180 secs) for channel=1. ]Source: server, Process: ClOraAgent

Heyho, I have a question. We are going to create a custom report, with all the Commvault reports we need. In our "old" reports we have a section with Admin Jobs History. I can't find such a report in the Command Center. Is there a report that shows me these jobs ? 

Bonjour à toutes et à tous,Ayant des copy allant sur bandes, je dois prouver à certains client que les données ne sont plus accessibles à la fin des rétentions, pour moi un simple delete contents / delete ne suffit pas à rendre les données inaccessible sur la bande mais permet juste à commvault de ne plus y avoir acces.Donc nous ne rentrons pas dans le cadre legal de la règlementation sur la gestion des données. Tant que la bande n est pas formater ou qu’un nouveau label n’est pas positionné, il est toujours possible d’accéder aux données sur cette dernière via des outils tierce.  Quelqu’un a-t-il un ptit tips pour effectuer ces actions via une qcommande ou via l’API.Merci d avance

Hi,we have a subdomain with 3 Windows DC’s.If i shut down DC 1 my XenServer Cluster backup doesn’t backup.Error:Error Code: [14:212]Description: Failed to connect to indexing process from client [BACKUPWEL02] to MediaAgent [BACKUPWEL01.wels.ssishop.net*BACKUPWEL01*8400]. Error [Unable to connect to remote machine [BACKUPWEL01.wels.ssishop.net]. Please check Network Connectivity.].Source: BACKUPWEL02, Process: vsbkpIf i start my DC the backup runs fine.What can causes this problem? We want to deconfigure the DC next time.But there are another 2 DC’s in the subdomain. Backup should normaly runs fine or?RegardsDennis 

Hello everyone,I'm planning to upgrade my Windows Server 2012 to Windows Server 2016, which currently has Commvault 11.24 installed. It also hosts SQL Server 2012. Could anyone provide guidance on the compatibility of Commvault with Windows Server 2016 and whether it's necessary to update SQL Server before the upgrade? I appreciate any advice or experiences you can share.Thank you.

There is a requirement in our AWS environment to perform Backups of the Elasticsearch nodes.  From what I have read, CV does not actually support that and the recommendations are to use the Elasticsearch imbedded snapshots and from there we CV could backup up from the S3 buckets.“Elasticsearch has consistency requirements that span the whole cluster. You must use the built-in snapshot functionality for cluster backups.”Is this still true?  Are there other ways to perform backups using CommVault? ThanksChuck 

Hello Community, after migrate to V2 VSA for VMware with v2 migration workflow, I observed that certain VM clients are linked with the VSA agent, while other clients do not exhibit this association. though all of clients are part of the VSA backup . In the "Client Properties" section, specifically within the "Virtual Machine Properties" tab, the "Virtualization Client Name" directs to the V2 VSA pseudo client  below screenshot has vm and agent level backup but  VSA agent is not linked to it, the "Virtualization Client Name" refers to the V1 VSA pseudo client. It seems that the V2 VSA agent is exclusively visible in new

i have 3 Filer client and a media agent al three on the same swtich no firewall or router.all filer have subclient.one filer have 8 subclient and backup copy are not working on two of the subclient give below error.Error Code: [39:501]Description: Client [XYZ03] was unable to connect to the tape server [ABC123] on IP(s) [10.0.0.34] port [54719]. Please check the network connectivity.Source: ABC123, Process: NasBackup  

According to the documentation, you can delete a network storage pool and when you delete a network storage pool, the software automatically deletes the library associated with it and the data in the library will be lost. URL: https://documentation.commvault.com/2022e/expert/9138_deleting_network_storage_pool.htmlI got a little confused. does the software automatically deletes the library associated with it and the data in the library will be lost or do I need to retire the mount path as It contains dedup data?Anyway, what happens to the data that is in the cloud? Commvault will prune the data?     

Constantly getting the error below on two HP UX boxes. CvFwd.Log582 0001 08/09 07:54:34 ######## ######## ERROR: cvfwd_get_refresh_socket(): Failed to bind refresh socket: Can't assign requested address  Job Error:Error Code: [19:1304]Description: Failed to connect to Communications Service to register the process. They were originally both older Clients 11 SP 6. Went to upgrade to SP30 and now jobs stopped running. Check readiness runs fine but get error above and Filesystem and Oracle jobs will not run. I have a One Way from Client to Commserve setup. 

The GET V2 MediaAgents API has some numeral codes for offlineReason and Status which seem to reflect some different senarios.  I have seen 0, 1, 2, and 5.  Usually there is documentation coving these things but I not finding it in the online documentation.  Do we have a link to this info?{            "offlineReason": 0,            "description": "",            "status": 1,            "mediaAgent": {                "mediaAgentId": 2,                "_type_": 11,                "displayName": "dm2perf3",                "mediaAgentName": "dm2perf3"            },            "osInfo": {                "osId": 210,                "OsDisplayInfo": {                    "OSName": "Windows Server 2016 Datacenter"                }            },            "versionInfo": {                "UpdateStatus": 0,                "GalaxyBuildNumber": "11",

Hi Team,Just want check the configuration of Mailbox Backup. We have two media agent servers and the exchange version is 2016. Please advise the configuration of Mailbox backup jobs.Is it Outlook on those media agent servers and will use access nodes. And any disk limitation for Indexing (each media agent). - approx. 300 Mailboxes. Any license is needed for this backup from Commcell level (no archiving). Where will create the sub clients for mailbox jobs (either Exchange or media agents).

Hi,since 07/08, the auto discover no longer works for us.I see the following message in the AdMonitorMailbox.log:and in the CvRCreator.log the following error message:if (Get-Command 'Enable-OrganizationCustomization' -errorAction SilentlyContinue) { $currentErrorAction = $ErrorActionPreference; $ErrorActionPreference = 'silentlyContinue'; Enable-OrganizationCustomization; $ErrorActionPreference = $currentErrorAction }0000 0001 07/09 12:24:40 ### Exception in PowerShell script: 'System.Management.Automation.ActionPreferenceStopException: The running command stopped because the preference variable "ErrorActionPreference" or common par

I have a question about the commvault commserve service account. Which group is required to create and use an account that is used by default as an account that is part of the administrators group, but is not part of the administrators group, but is used for the commvault service? Or do I need a local system account that belongs to the administrators group? -windows group list- 

I've seen several discussions regarding this topic. But I still don't get it. From the docs:Application Size: The size of the data that needs to be backed up from a client computer. Application size is not always identical to the size reported by file or database management tools.Data Written: New data written on media by each backup job.Size on Media: Size of deduplicated data written on the media. Consider the following real job:Job 1 (deduped disk lib is the destination): App Size: 33.4TBData Written: 24.93Size on Media: 7.30 1st question: what is the total size occupied by this job in the dedup disk lib?2nd question: is data written size, before dedup? Does it account for sw compression only? both?3rd question: is size on media just the size of unique blocks for the job (disregarding the baseline

Hi all  we have a metallic setup where we have decreased our VM usage but in the usage stats it still shows historic and current VM setups which has blown our usage out - it shows that we have 30 VM when we only have 8Is there any way we can correct this 

​I was testing a database restore (DB is in full recovery) and noticed that the PITR graph wasn’t showing continuity.I checked the server and we still had an old logshipping job which was grabbing the logs and backing up to disk before commvault could get them..  We currently use database mirroring which doesn’t have any jobs associated with it. I disabled the job and ran a full database backup from Commvault,  expecting that our default 15 minute log backups would start afterwards, but that doesn’t appear to be the case.  I’ve taken a manual log backup in Commvault, but it’s still not getting picked up by the regular schedule. Any thoughts on how to resolve this?  The default client run completed at 3:01 pm and backed up every log *except* this database, which I had to do manually. Thanks- Chris​

Hello, guys  I want to perform a secondary copy to tape, and be able to write the data to tow tapes at once, Same data must be written to tow different tapes that belong to two different pools (main pool and copy pool). The idea is to be able to have mirroed data on tapes that will be stored on different sites (customer policy). Data must be read once from primary store (source) and write at same time to diferent tapes.Customer has a library with 3 drives. Any idea?Regards.  

Hello,What is the Commvault recommendation for the RMAN compression setting? Consider we have backup to deduplicated disk. And compression is enabled on commvault side also. regards,Pedro

Quick question: customer has an audit and is required to document the steps taken to secure the commcell. One thing is the media password. It can be set, it can be changed and you need of course to write it down… BUT: is there some way to report IF a media password is set or not (for the auditor). Would fit perfectly in the Security assessment tile in the CC.The only way I see is actually changing the password - if “enter old password” is left blank and new password is applied, you didn’t have one. Which is not a reportable solution.Thanks.

Hello, I am trying to investigate an issue going on in our environment where a stakeholder is asking us to audit our environment and what is being backed up. I am starting to look into their servers and notice on a couple of servers in the most recent full  and see several mount points are listed but some of the mount points show no data, this is what I was suspecting. However, some of the mount points are showing data and it appears that it was able to backup the data in this mount point. Looking into why Commvault was able to backup some mount points but not others?  Does it matter what type of protocol the storage array is  using  - CIFS or NFS to be able to be backed up? Thanks for any info or documentation you can provideCody  

From NetApp, volumes are mounted on Linux OS as NFS & we are taking file level backup for this NFS volumes.Recently we upgraded NetApp ONTAP version to 9.12, after that we are getting below error.1203298 125c62 08/24 22:38:08 793760 ClBackupFile::SendHeader(9172) - getacl( /Remote-Nfs-share/efeap/data/497/upload/bilextrn-20220218 ) failed, errno 524. Unable get xattr information on file '/Remote-Nfs-share/efeap/data/497/upload/bilextrn-20220218'. unable get list of xattr, Unknown error 524 CommCell version: 11.28.78Linux OS: RHEL 8.4NFS protocol used: 4.1 & 4.2 If anyone has faced this issue & had a solution than please share.